Cable Television Services SOW.pdf

CABLE TELEVISION SERVICES AT THE FEDERAL CORRECTIONAL INSTITUTION

LEAVENWORTH, KS

STATEMENT OF WORK

The Federal Correctional Institution in Leavenworth, KS is seeking a contract for cable television services for the Federal Correctional Institution (FCI) and the Federal Prison Camp (FPC) for a period of 12 months with four 12-month option years. The institutions are located at 1300 Metropolitan Ave. in Leavenworth, KS 66048. Included in this are the services to all buildings associated within the institutional property.

Service Requirements:

1) FCI Leavenworth 1300 Metropolitan Ave. Leavenworth, KS 66048

a. Business Services, Cable TV service – approximately 120 channels - Installation of equipment, any misc. parts required for installation and service. The total number of cable TV drops for the FCI and the FPC is estimated to be around 115.

b. Above combination or equivalent bundled TV package. Meet or exceed above requirements.

2) At the institution the contractor shall maintain all head end equipment. Equipment shall include all ancillary equipment necessary to supply a strong digital signal to all cable TV outlets.

3) Any required installment work shall be performed in accordance with established procedures by a qualified technician.

4) The number and types of television channels for the FCI and FPC must be comparable to what is currently being provided at the institution. A list of channels currently being provided at the institution is included as an attachment to the SOW. The FCI and FPC currently utilizes at each location a main service box that supplies service to multiple connectors at different locations, with COAX cables running from the connectors to each television.

On-site response time: The contractor shall provide on-site response capabilities within 24 hours to address cable-related issues or services outages. Additionally, 24/7 telephone support capability is required for reporting problems or outages.

Upon notification from the COR that discrepancies exist within the television network, the contractor shall respond within two (2) hours to assess the issue, determine the cause, and identify the required corrective action. To include:

• Complete failure of the system (all television signals out of service), must be repaired within 24 hours of reporting the system failure.

• Signal issues for large areas, must be repaired within 24 hours of reporting the signal issue.

• If full service restoration cannot be completed within 24 hours of the initial notification, the contractor shall immediately notify the COR upon determining that the 24-hour requirement will not be met.

• Issues relating to specific channels (signal/sound) shall be corrected within 48 hours with the exception of special programming events such as the Super Bowl, World Series & NBA Championship which must be resolved within 24 hours.

• Other Problems within the system will be handled on a case-by-case basis with the COR to determine the level of urgency for repair. When the COR and Contractor cannot agree on a reasonable timeframe for corrective action, the Contracting Officer will determine what is appropriate.

• Failure to respond within established timeframes could result in reports of bad performance and could ultimately result in the loss of Contract.

Routine service calls are an inclusive part of the contract and will not be invoiced separately. Any additional charges or changes to the contract require written approval from the Contracting Officer prior to the changes.

The Contractor will perform one (1) preventive maintenance visit per year in March of each contract year, which will be invoiced under CLIN #2. This visit shall consist of a yearly preventive maintenance check on the equipment listed in main equipment list, any necessary repairs to equipment, and adjustments or recommended replacements.

• Visual inspection of all cable components

• Detailed equipment checks and status report

• Receiver programming check and update

• Spot-check on all cable connections. Document and report condition of all antenna reflectors and mounts.

• Record and report cable tap readings in multiple viewing rooms

• Subjective check and report audio and video quality in multiple viewing rooms

• Check Main peripheral equipment wiring

Other Station Rules and Guidelines. The contractor will adhere to the following station rules.

All work will be accomplished to industry standards and compliant with the most recent and all its referenced codes and regulations and adopted Department of Justice, Federal, State of Kansas regulations and codes will be complied with.

This is a Prison environment. The contractor and their personnel are expected to be appropriately dressed (preferably uniformed) and to conduct themselves professionally.

Parking will be in designated lots. Consult with the COR as to allowable parking and material drop-off.

The contractor will be responsible for ensuring that all the employees and other personnel visiting the work site have and are using the appropriate Personal Protective Equipment (PPE) that addresses the hazards found at the site. The contractor will be responsible for the upkeep, issue, and training for the PPE used and maintaining all required documentation.

Deliverables. As a part of this Contract, the Contractor will provide written reports and service tickets for all visits. These reports will be provided to the COR at the completion of each service visit.

Site Visit: Site visits will be scheduled and held at FCI Leavenworth November 24, 2026 at 10:00 AM. The Contracting Officer will contact contractors regarding a site visit. Allow 3-4 hours to tour all sites.

Work Hours. The services covered by this contract shall be furnished by the contractor as defined herein. The contractor shall not be required, except in case of emergency, to furnish such services on Federal Holidays. Regular work hours are 7:30 AM – 3:00 PM. All work will be completed during regular work hours. Emergency response and repairs may require work outside regular work hours, including weekends and federal holidays. The 11 holidays observed by the Federal Government are:

New Year’s Day Birthday of Martin Luther King, Jr.

Washington’s Birthday Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day Juneteenth Day

Period of Performance:

Effective Date of Award (EDOA)-through twelve months from EDOA.

Option Year 1 - Effective Date of Award, months 13 to 24 from EDOA.

Option Year 2 - Effective Date of Award, months 25 to 36 from EDOA.

Option Year 3 – Effective Date of Award, months 37 to 48 from EDOA.

Option Year 4 – Effective Date of Award, months 49 to 60 from EDOA.

Physical Security: The contractor shall be responsible for safeguarding all government property provided for contractor use. At the close of each work period, government facilities shall be secured.

Only those personnel cleared to have access to the facility (building and grounds) will be allowed access.

No contractor will be allowed in any controlled access room by themselves. The Contractor shall comply with all physical security of the facility at all times.

Key Control: Contractor will have no need to have keys to the facility.

Access to Offices: If the personnel need access to government offices they will contact the government’s COR at the work site and will be escorted by the COR.

Post Award Conference/Periodic Progress Meetings: The Contractor shall attend post award conferences as required and when convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.302(a). The contracting officer, Contracting Officers Representative (COR), Contracting Officers Technical Representative and/or other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the Government of problems relating to performance of this contract. Appropriate action shall be taken to resolve outstanding issues.

Contracting Officer Representative (COR): A Contracting Officer’s Representative (COR) will be appointed by the Contracting Officer. The COR will be authorized to monitor performance under this contract and will assist with administration of the contract. Once appointed the contractor and the COR will be provided a letter outlining the official responsibilities of the appointee.

Contracting Officer Technical Representative (COTR): The Contracting Officer will determine if a COTR will be required to assist the CO or contractor in the interpreting of the contract specifications or technical requirements. Review any actual maintenance required necessary for the acceptance of deliverables (including contract line item numbers (CLINs).

Key Personnel: Key personnel shall be identified in the quotation and shall be considered key personnel essential for the successful completion of the work performed under the contract. The contractor shall provide a contract manager who will be responsible for the work performed. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation under this contract. The contract manager or alternate shall be available Monday through Friday except on Federal holidays or when the government facility is closed for administrative reasons. The contractor agrees that such personnel shall not be removed, diverted, or replaced from the work without prior written approval of the contracting officer. The contractor shall submit written notice of proposed personnel changes to the contracting officer, by e-mail, for approval at least 30 business days in advance.

Identification of Contractor Employees: All contract personnel (to include subcontractors) shall provide each employee with an identification badge which includes, at a minimum, the Company Name and Employee Name. ID Badges shall be worn at all times during which the employee is performing under this contract. These badges shall be worn in a conspicuous place on the front of exterior clothing and above the waste, except when safety or health reasons prohibit.

POC: The Point of Contact for this contract is Kathleen Wood, Contract Specialist, at kwood1@bop.gov.