15 Solicitation Attachment 1-RFQ 8437 PWS.pdf

RFQ 8437

08/22/2024

PERFORMANCE WORK STATEMENT (PWS)

Resident Solutions Engineer Support

1.0 INTRODUCTION:

1.1 Purpose: The purpose of this PWS is to outline the requirements for non-personal services to provide site reliability engineering expertise utilizing HashiCorp Solutions. This support will be delivered through a Resident Solution Engineer(s) (RSE) who will consult with the government on deployment, management, and integration of HashiCorp Terraform Solutions.

2.0 BACKGROUND: The Internal Revenue Service (IRS) Information Technology (IT) Enterprise Operations (EOPS) Server Support and Services Division (SSSD) is developing an Infrastructure as Code (IaC) process that automatically provisions infrastructure through source code managed configuration files and no human interaction. This approach ensures that the same environment is provisioned every time. Development and testing is done in a production like environment. With a strong foundation supported by operational requirements, implementation of IaC positions IRS to achieve efficient, secure and resilient operations.

3.0 SCOPE OF WORK AND DESCRIPTION OF TASKS:

3.1 Scope: The scope of this task order encompasses engineering support services related to HashiCorp Solutions. The RSE shall work with the IRS IT EOPS SSSD on HashiCorp Terraform configuration, providing comprehensive support for the IaC as code server management process and configured environment.

3.1 Task 1 - Engineer Support: The contractor shall

• Collaborate with the HashiCorp RSA and/or the SE assigned to the government account on the roadmap and technical execution plans (“Plan(s)”) regarding implementation of Solutions, including endorsed integrations with Solutions.

• Execute the Plan created by the RSA or SE and work in conjunction with the Customer.

• Assistance, which includes using HashiCorp methodologies for the creation of Customer specific support documentation, runbooks, and other playbooks related to the integration(s), in configuration of Solutions and endorsed third-party integrations.

• If applicable, assist in applying software patches and upgrades for Solutions in Non- Production Environment.

3.2 Task 2 - RSE Engagement Exclusions - The following items are excluded from the RSE Engagement:

● Any implementation in or modifications to Customer production environments.

● Non-HashiCorp Solutions.

● HashiCorp Academy.

● Services outside of the Business Day.

● Creation, delivery or support of custom-built modules or extensions for any Solutions.

● Extensions or integrations not delivered with Solutions.

● Project management of Customer resources, teams, and/or other 3rd party resources.

DESIRED OUTCOME:

To provide the IRS IT EOPS SSSD with oversight of their implementation for the allotted timeframe, ensuring that all HashiCorp Terraform configurations and IaC processes are managed and executed in compliance with established guidelines and requirements.

4.0 SKILL REQUIREMENTS:

The RSE shall possess expertise in site reliability engineering, in the use of authorized HashiCorp solutions. The RSE is required to provide support services in accordance with HashiCorp’s guidelines and requirements, consulting with the customer on the deployment, management, and integration of HashiCorp Solutions as part pf the RSE Engagement. The RSE shall work closely with the SE or RSA throughout the engagement to ensure compliance with HashiCorp standards.

4.1 Labor Category and Estimated hours:

ITEM

NAME

ESTIMATED QUANTITY

1 Resident Solutions Engineer 256 - 300

Note: Offerors shall propose their own solution including labor, to these sub-tasks requirements.

5.0 PERIOD OF PERFORMANCE:

Base Period: Four (4) Months

6.0 PLACE OF PERFORMANCE:

The work to be performed under this task order will be primarily remote.

7.0 PERFORMANCE REQUIREMENTS, STANDARD AND SURVEILLANCE:

Performance requirements include the Desired Outcomes and Require Services are defined by the Government. As defined in the Quality Assurance Surveillance Plan (QASP) the desired outcomes as successfully completing all tasks and support as indicated in the QASP. This aligns the Contractor’s objectives with the Government objectives, which are to successfully complete the subtasks and deliver value-added products and services to the end users.

7.1 Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The contractor shall provide a Resident solutions Engineer to:

Collaborate with either the RSA or the SE assigned to the account on the roadmap and technical execution plans (“Plan(s)”) regarding implementation of Solutions, including endorsed integrations with Solutions.

Execute the Plan created by the RSA or SE and work in conjunction with the Customer.

Assistance, which includes using HashiCorp methodologies for the creation of Customer specific support documentation, runbooks, and other playbooks related to the integration(s), in configuration of Solutions and endorsed third-party integrations.

If applicable, assist in applying software patches and upgrades for Solutions in Non-Production Environment.

The contractor provided services that are intended to provide site reliability engineering expertise, when utilizing HashiCorp Solutions, from Resident Solution Engineer(s) (“RSE”) and include consulting with the Customer regarding Customer’s deployment, management and integration of HashiCorp Solutions (the “RSE Engagement”). The RSE works in conjunction with either the Solutions Engineer (“SE”) or the Resident Solutions Architect (“RSA”).

Provides strategic and tactical guidance on Customer processes and initiatives with respect to cloud transformation utilizing the Solutions

No more than 1-2 Errors Periodic Surveillance