15-496_Q___A.pdf

15-496 Questions and Answers.

1. Q: Who was the previous vendor?

A: Lan Do & Associates, LLC

2. Q: Can you provide the estimated annual hours from the previous vendor?

A: The estimated, not actual hours for the current Agreement was 2,452 hours.

3. Q: Is there an incumbent vendor for these services?

A: See above

4. Q: If so, what rates do they provide?

A: $61.89 per hour

5. Q: What has been the biggest challenge for fulfilling services under this contract, or if this is a new contract, are there any challenges that you anticipate?

A: - The biggest challenge for fulfilling services under this contract has been vendors’ inability to provide interpreters on rare occasions.

6. Q: Is there any historical data for interpreter Services? (that is, what languages are most requested, etc.)

A: See Chart

Languages

S p an is h

A S

L

O th er

M an d ar in

K or ea n

V ie tn am es e

C an to n es e

R u ss ia n

R om an ia n

F ar si

Area 1 Hearin 384 13 23 68 24 85 131 21 1 37

Area 1 Hours 757.25 24 42 136 48 167 259.5 40 2 74

F re n ch

P u n ja b i

A rm en ia n

A ra b ic

A ss yr ia n

D ar i

It al ia n

M on go lia n

G re ek

P or tu gu es e

Area 1 Hearings 0 86 0 14 4 3 2 7 2 11 Area 1 Hours 0 170 0 28 8 6 4 14 0 22

Ja p an es e

T ag al og

C am b od ia n

H in d i

H m on g

P ol is h

L ao ti an

T h ai

Area 1 Hearings 10 17 2 8 11 1 7 0 Area 1 Hours 20 34 4 16 22 2 14 0

7. Q: Is this a multiple source award contract?

A: No

The Contractor shall provide in-person language-interpreter services to the Driver Safety Branch of the Licensing Operations Division (LOD), and to the Legal Office of the Legal Affairs Division (LAD), at administrative hearings, and State Personnel Board hearings conducted by the DMV, within California.”

“For languages identified in Exhibit G.1), the Contractor shall provide a certified interpreter as defined in Government Code Section 11435.55. For languages identified in Exhibit G.2), the Contractor shall provide a registered interpreter as defined in Government Code Section 68561(d). Interpreters shall be certified or registered in the language they are providing service for. On those occasions where the Contractor is unable to provide a certified or registered interpreter as outlined above, the Contractor shall provide an interpreter, who may be provisionally qualified, except as described in section 5. A. (6). Except for occasions where a certified interpreter is requested for American Sign Language (ASL) or other sign language, as described in section 5. A.

(6), all non-certified/non-registered interpreters may be provisionally qualified on an individual basis by the DMV Hearing Officer or an Administrative Law Judge. However, to ensure qualified interpreter service, a minimum of ninety percent (90%) of contract services must be performed by certified or registered interpreters, unless advance authorization has been obtained from the DMV.”

8. Q:How does DMV intend to enforce this section of the law?

A: Please note the next sentence: unless advance authorization has been obtained from the DMV.” Also, See Exhibit A, 8

(8). The interpreter will be required to swear under oath (Exhibit I) at each hearing that they are qualified to interpret pursuant to Government Code section 11435.55, or 68561(d), or based on provisional qualification, and the interpreters will agree to interpret accurately, without summarizing or editing. A certified or registered interpreter shall present their badge for identification purposes at the time and location of the hearing. An interpreter who fails to present their badge at the time of the hearing may be provisionally qualified.