SOR_-_Microsoft_Premier_Support_-_673990.doc

U.S. Department of Agriculture

Office of the Chief Finance Officer

National Finance Center

MEMORANDUM

Subject: Microsoft Premier Support Services (Software Maintenance).

Purpose: To procure Microsoft Premier Support Service for Fiscal Year 2014. Period of coverage will be from 02/01/2014 through 01/31/2015.

Requirements:

Includes 200 hrs of Technical Account Manager’s time for proactive and technical consulting (Support Assistance) and account management services (Support Account Management.

Hours can be used for: Support consulting, Supportability reviews, Remote Diagnosis and debug, Multi-Vendor coordination.

Prepaid Proactive services to be used for MOSS, Exchange and Active Directory and other migration projects, 50 Problem Resolution Hours.

- Technical Information Services, Unlimited-user Service Desk license, an unlimited number of users may access the World Wide Web site exclusive to Premier customers.

- Two account numbers are issued-one for access to information only, and the second, submit online services requests.

1 Lot

Includes:

Account Management and Proactive Technical Services = up to 200 hours.

Hours of Technical Account Manger’s (TAM) time for proactive and technical consulting (Support Assistance) and account management services (Support Account Management) hours can be used for:

· Support Consulting/ Support Reviews

· Remote diagnosis and debugging

· Multi-vendor coordination

· Orientation and Planning Sessions

· Escalation Management

· Service Delivery Plan

· Support Usage Reports

· Monthly Meetings

Proactive Service Hours (up to 80 hours)

Problems resolution Hours (50)

· Hot Fixes

· Critical Problems Alerts

· Multi-vendor Coordination

· Monthly Status Meetings.

IPV6 Compliance Requirements

The Contractor shall provide solutions that are IPv6 capable. An IPv6 capable system or product shall be capable of receiving, processing, transmitting and forwarding IPv6 packets and interfacing with other systems and protocols in a manner similar to that of IPv4. Solutions provided under this contract shall conform to the USGv6 Standards Profile and Test Program and will include an USGv6 Test Program: Supplier’s Declaration of Conformity (SDOC). Solutions shall maintain interoperability with IPv4 systems/capabilities. Systems shall implement IPv4/IPv6 dual-stack and shall determine which protocol layer to use depending on the destination host to which it is attempting to communicate or establish a socket. If either protocol is possible, systems shall employ IPv6.

Section 508 Compliance Requirements

Section 508 requires that Federal agencies’ electronic and information technology (E & I T) be accessible to people with disabilities. Unless it is an “undue burden” or compliant products or services do not exist, solutions must comply with Section 508.

Offers must demonstrate compliance with Accessibility Standards under Section 508 in the form of a Voluntary Accessibility Product Template (VPAT).

Failure to provide this certification/supporting documentation shall eliminate the offer or from further consideration for this award.

Shipping Instructions:

Ship goods to

USDA/National Finance Center

Attn: ITSD/CRMB/Leroi Stovall

4301 Poche Court, West

New Orleans, LA 70129

Delivery Notes:

1. Deliveries are accepted Monday through Friday, 7:00 - 11:00 and 12:30 - 2:00PM

2. A pallet jack and/or forklift will be available.

3. NFC Personnel will be available to inspect the equipment.

4. Partial deliveries will not be accepted, unless written permission from the COTR is obtained prior to shipment. Without said written approval, partial deliveries will not be accepted at destination and will be returned to sender at the expense of sender

All packages, regardless of the number of packages in the shipment, shall contain a packing slip identifying the contents of that package, how many packages are in the shipment, and the contract/order number, as well as, the ITACQ number. Shipments that do not adhere to these packing instructions may be returned to sender at the sender’s expense.

Submit all invoices to:

www.ipp.gov Payment Status:

USDA NFC Accounts Payable Branch

800-421-0323

Point of Contact Information:

IPP POC: Leroi Stoval

Technical POC: Jim Stone Acquisition POC: Nick Pittari

FY14 MS Premier Support Services SOR.docx