14-233-SOL-00010_SOLICITATION_BODY.docx

SECTION B - Supplies or Services/Prices

B.1 TERMS AND CONDITIONS

In accordance with Federal Acquisition Regulation (FAR) 16.504 Indefinite-quantity Contracts, (enter contractor name) agrees to the following terms of an Indefinite Delivery – Indefinite Quantity (IDIQ) contract with the Department of Health and Human Services, in support of the Office of Civil Rights.

B.2 TYPE OF CONTRACT

The Governments anticipates a single-award IDIQ contract that will be used to provide services to the Department of Health and Human Services. In order to establish a price for each Task Order, a request for a Task Order Proposal will be issued for each Task Order in accordance with the process in Section G. Individual Task Orders shall be awarded on a Fixed Price, Labor Hour, or Time & Materials basis. The Contractor shall identify all applicable costs upon which the proposed price is based. The Contractor shall submit sufficient documentation to support the price proposed. The Government will pay the Contractor, upon submission of a proper invoice, the prices stipulated in the Task Order for service rendered and accepted. Payment schedule will be indicated in individual Task Orders. The Contractor is invited to submit an alternate payment schedule with its quote, as it sees fit.

B.3 TASK ORDER LIMITATION

Order Limitation: No individual order placed against this contract may exceed $4,000,000.00 without prior approval for the Contracting Officer.

B.4 IDIQ MINIMUM GUARANTEE AND CEILING

The minimum guarantee for this IDIQ contract is $25,000 for the life of the contract. The contract ceiling amount is $50 Million in aggregate for all Task Orders issued over the five year period of performance, and it is not a guarantee.

B.5 DEPARTMENT OF LABOR (DOL) WAGE DETERMINATION

The minimum wage rates and fringe benefits applicable to the initial (base period) of performance are outlined in the applicable U.S. Department of Labor Wage Determination(s) (Rev. 13) dated June 19, 2013 contained in Attachment E of this Solicitation. These are the minimum wage rates that the Contractor must pay to all applicable employees under the Contract, and any position determined by the offeror to meet the requirements of the DOL. The Contractor shall be responsible for complying with all requirements of the Wage Determination.

B.6 LABOR RATES

This Pricing Table contains fully loaded labor rates that would apply to individual task orders in meeting project objectives.

B.7 OTHER DIRECT COSTS (ODCs)

Materials and Supplies

(a) Materials and Supplies procured on behalf of the Government under this contract will generally be exempt from State and local taxes. The Contracting Officer will provide a completed Standard Form 1094, U.S. Tax Exemption Certificate where appropriate (see FAR Part 29).

(b) If in the Government's interest, the Contracting Officer may issue a letter(s) to the Contractor authorizing the Contractor to utilize Government sources of supply (e.g., General Services Administration supply schedules, see FAR Part 8) for supplies and services procured on behalf of the Government under this contract (see FAR Part 51) for the authorization procedures.

Travel

(a) As a general rule, LOCAL travel expenses WILL NOT be reimbursed under this contract. An example of local travel which will not be subject to reimbursement is travel to and from normal job site; personnel temporarily working at a (not Contractor) site or alternative facility will consider such facility his/her normal job site. A second example is supervisory personnel traveling to a (not Contractor) site or alternative facility to oversee operations. Such supervisory local travel may occur quite frequently - several trips per week per site would not be unusual. Another example is non-supervisory personnel traveling several times per week in the middle of the day to (not Contractor) sites or between (not Contractor) sites to perform assigned tasks.

(b) All NON-LOCAL (e.g. travel requiring air transportation, or long haul ground trips) travel shall be approved in advance by the COR. Reimbursement for actual (approved) travel costs incurred during the performance of support services shall be in accordance with Part 31 of the Federal Acquisition Regulations and the Federal Travel Regulations. Travel requirements under this contract shall be met using the most economical form of transportation available. If economy class transportation is not available, the Contractor must submit (to the COR) a request for advance approval to utilize higher class travel. All travel should be scheduled sufficiently in advance to be able to take advantage of offered discount rates. Individual "travel authorization letters" may be provided to the Contractor (for all Contractor personnel who are required to travel) which may allow Contractor personnel to receive Government rates when on long distance travel.

All Other Direct Cost Items will be established at the Task Order level.

SECTION C - Description/Specifications

C.1 OBJECTIVE

The objective of this Indefinite Delivery Indefinite Quantity (IDIQ) is to provide the Office for Civil Rights (OCR) with a broad array of labor services as needed. All work under this IDIQ shall be performed in direct support of OCR and its customers. The Contracting Officer shall work with the Project Officer (PO), Contracting Officer’s Representative (COR) and individual project work groups to support the activities related to projects acquired under this IDIQ. Contractors shall bring best practices, lessons learned, and risk-management strategies from similar Federal and/or commercial engagements to all aspects of projects acquired under this IDIQ.

C.2 OCR BACKGROUND

OCR, a staff division of the U.S. Department of Health and Human Services (HHS), ensures that people have equal access to and the opportunity to participate in and receive services from all HHS-funded programs without facing unlawful discrimination, and that the privacy and security of their health information is protected. In doing so, OCR helps carry out HHS’ overall mission of improving the health and well-being of all people affected by its many programs and promotes integrity in the use of federal funds by removing discriminatory barriers to HHS funded services and programs. OCR annually resolves more than 10,000 citizen complaints alleging discrimination or a health information privacy or security violation. Through investigations, voluntary dispute resolution, enforcement, technical assistance, policy development and information services, OCR protects the civil rights of all individuals who are subject to discrimination in health and human services programs and protect the health information privacy and security rights of consumers. Specific mission areas include:

· Ensuring that the estimated 4.5 million recipients of HHS Federal financial assistance comply with our Nation’s civil rights laws by enforcing civil rights protections that prevent discrimination on the basis of race, color, national origin, disability, age, sex, and religion.

· Enforcing new rights under the Affordable Care Act (ACA) which promote access to health care by prohibiting discrimination in health care programs or activities, provider conscience rights, which prohibit discrimination against those who decline to participate in abortions or sterilization procedures, and rights that ensure individuals with disabilities have options to live in their own communities rather than segregated facilities pursuant to the Supreme Court’s Olmstead decision.

· Ensuring the practices of an estimated 4 million health care providers, health plans, healthcare clearinghouses, and their business associates adhere to Federal privacy, security, and breach notification regulations through the investigation of citizen complaints, self-reports of breaches, or compliance reviews and audits.

· Implementing and enforcing privacy, security, and breach notification regulations issued by the Secretary under the Health Insurance Portability and Accountability Act (HIPAA) as further amended by the Health Information Technology for Economic and Clinical Health (HITECH) Act contained in the American Recovery and Reinvestment Act (ARRA) of 2009; the privacy protections under the Genetic Information Nondiscrimination Act of 2008; and the confidentiality provisions of the Patient Safety and Quality Improvement Act of 2005.

C.3 PURPOSE AND SCOPE

OCR has distinct mission areas that consist of Enforcement and Region Operations (E&RO), Health Information Privacy (HIP), and Civil Rights (CR). Additional details on these core areas are as follows.

· The Division of Enforcement and Regional Operations (Division) is charged with prevention and elimination of unlawful discrimination and with protecting the privacy and security of individually identifiable health information. In securing discrimination free healthcare and ensuring the protection of health information privacy, the Division directly supports Americans’ access to healthcare. The Division consists of a small headquarters element and personnel located at 10 regional HHS offices throughout the United States. The Deputy Director for Enforcement and Regional Operations is responsible for all aspects of the operations and performance of the regions and reports through the Chief of Staff to the Director of OCR. The personnel based in OCR’s ten regional and two satellite offices are at the forefront of OCR’s enforcement efforts and responsible for responding to complainants and conducting investigations of alleged violations of civil rights and health information privacy laws. Each region is led by a regional manager, who is responsible for operations within his/her geographical area of responsibility.

· The Health Information Privacy (HIP) Division is primarily responsible for leading OCR’s national privacy and security programs and performs a wide variety of mission critical functions to support healthcare organizations, OCR’s ten regional offices, and the American public. HIP is responsible for policy development, including proposing regulatory and legislative modifications to the HIPAA Privacy and Security Rules; rule making activities, including promulgating regulations for new statutory authorities; issuing guidance and developing compliance and training tools; providing public education; and raising awareness of privacy rights and protections. Through its efforts to promote robust privacy and security protections, HIP plays a leading role in other health reform efforts, including advancing the adoption and meaningful use of electronic health records, and assuring privacy and security concerns are appropriately addressed by the new delivery mechanisms under the ACA and ARRA, in research and patient safety initiatives particularly those involving genetic breakthroughs, and in emergency preparedness and response activities. HIP staff also reviews settlement agreements and enforcement actions, provides subject matter expertise to regional staff on both privacy and security matters, and investigates violations of patient safety work product confidentiality. Since September 2009, HIP staff has overseen a nationwide breach reporting system required by the HITECH Act enabling covered entities and business associates to electronically file reports with the Secretary of all breaches that create a significant risk to the confidentiality or integrity of protected health information. The covered entity is also required to provide prompt notification to the individuals affected by the breach. For breaches affecting 500 or more individuals, HIP also refers the breach report to the regional offices for validation and investigation, and is responsible for maintaining a listing of such breaches on the HHS web site. In addition, as required by the HITECH Act, HIP staff led the Department’s efforts to design, test, and evaluate an audit function to measure compliance with privacy, security and breach notification requirements by healthcare entities and their business associates. Field testing finished in the first quarter of FY2013 and the evaluation process is scheduled to conclude at the end of FY2013. HIP staff provides significant input into the development of compliance and enforcement strategies as well as expert advice to regional staff in their formulation of investigative plans, letters of investigative findings, and resolution agreements or notices of the imposition of civil monetary penalties following compliance reviews or complaint investigations. As a result of the HITECH Act, maximum civil money penalties for HIPAA violations have increased significantly, from $100 per violation to up to $50,000 per violation. OCR has leveraged these higher penalty amounts to strengthen and expand its compliance and enforcement program. In 2009, HIP expanded its enforcement scope to include the HIPAA Security Rule and has overseen the integration with OCR’s ongoing privacy enforcement programs. HIP provides subject matter expertise to OCR’s regional offices on Security Rule cases, thereby raising the quality of the corrective actions achieved through investigations. HIP also coordinates with the Department of Justice on criminal referrals under the HIPAA.

· The Civil Rights (CR) Division performs a wide variety of critical functions to support the Department’s mission to promote the health and well-being of the American public. As the component responsible for leading OCR’s civil rights activities, CR provides strategic planning for national initiatives and oversees OCR’s nationwide program for civil rights enforcement, outreach, and policy development through headquarters and regional operations. In particular, CR provides direction and subject matter expertise to regional staff and assists in their activities to ensure legal and policy coordination in OCR’s formulation of investigative plans for complaints and compliance reviews, corrective action closure letters, voluntary compliance agreements, violation letters of finding, settlement agreements and enforcement actions. In addition, CR supports the OCR Director in his role as the Secretary’s advisor on civil rights and is responsible for civil rights reviews of the Department’s rulemaking and policy guidance, including drafting regulations and guidance to implement the civil rights provisions of the Affordable Care Act. CR also oversees a nationwide civil rights pre-grant review program for health care provider covered entities applying to participate in the Medicare program (because they are newly established or have had a recent change in ownership). These civil right reviews of covered entities ensure their compliance with Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975. Through this program, CR provides technical assistance to new and existing Medicare providers, reviews covered entities’ policies and procedures for civil rights compliance, and sends clearance letters to the covered entities after they have demonstrated compliance. Through the pre-grant review program, CR also enters into civil rights settlement agreements with major health care corporations to develop model civil rights policies and procedures at all facilities under corporate ownership and control, extending their reach to facilities beyond the scope of Medicare Part A program requirements. In this way, OCR is achieving voluntary compliance with health care organizations on a large scale, maximizing its impact and civil rights compliance efforts within the Medicare provider community. With the advent of the Affordable Care Act, OCR is charged with enforcing Section 1557, a nondiscrimination provision which ensures that all individuals have equal access to the benefits and services made available under the Act, without regard to their race, color, national origin (including limited proficiency in English), disability, age, or sex. Significantly, this is the first time that sex discrimination in health care is prohibited by a national civil rights law. OCR is currently drafting a Notice of Proposed Rulemaking (NPRM). To help inform our regulatory development, OCR is publishing a Request for Information (RFI) in the Federal Register in the summer of 2013. The RFI seeks comment from consumers, health care providers, health insurers, and other stakeholders on a wide range of topics. OCR intends to issue an NPRM in 2014. Afterwards, we will conduct listening sessions to enhance public participation in the rulemaking process and issue a final rule. We also intend to conduct outreach and provide technical assistance to educate stakeholders about the new obligations and rights under the law. Even without a regulation in place, OCR is currently receiving complaints under this provision and it must investigate and resolve those complaints.

The following sections provide detailed descriptions of some of the activities expected to be performed to achieve OCR’s goals under this IDIQ. These activities are included only as examples and are not intended to limit or restrict the Contractor’s response in terms of work descriptions or approach. The Government expects Contractors to draw upon their established methods, best business practices, and Government/industry experience in submitting Task Order proposals.

C.4.1 PROJECT OVERVIEW

This section provides a general overview of the OCR management structure and a high-level project summary of expected labor services required during the duration of this contract. OCR has developed the following management structure and processes intended to minimize risks associated with tasks of this scale and complexity; ensure that the work remains focused on the OCR goals and vision; and ensure partnership at all levels and stages of service.

C.4.2 PROJECT TASK AREAS

The Contractor shall provide law clerk support, paralegal support, program and general administrative support, project office support, and settlement and state settlement observers to assist with, but not limited to, the following tasks:

Law Clerk and Paralegal Support for Equal Opportunity Specialist (EOS) duties

· assist in the receipt and evaluation of new complaints

· triage incoming cases

· process Civil Rights and Privacy complaints by responding to correspondence and phone calls

· draft data requests

· support HQ and/or Regional staff in conducting investigations

· prepare case closure documents

· perform other tasks in support of OCR's compliant resolution process

Program Administrative Support

· perform general office tasks in support of OCR's case resolution mission

· open, date, stamp and sort incoming mail

· scan mail and documents into PIMS

· retrieve electronic documents from holding queue and link to transactions

· retrieve calls from hotline and enter into call log

· assemble case folders with incoming case documents

· process outgoing mail

· file closed cases in office filing system

· use the Microsoft Office suite of applications to enter data, track requests, prepare reports, etc.

· proofread various documents

· file, perform receptionist and general clerical duties, answer telephones, direct callers to appropriate staff, and retrieve messages from the office voice mail system for referral to appropriate staff

General Administrative Support

· perform general office tasks in support of OCR's case resolution mission

· answer telephones

· direct callers to the appropriate HQ or Regional office personnel

· greet visitors

· coordinate and e-conflict schedules as required and directed

· maintain calendars for senior government officials

· perform routine meeting preparation tasks

· use the Microsoft Office suite of applications to complete various project tasks

· other general office duties in a dynamic workplace as assigned

Project Office Support

· complete various projects as assigned in support of

· OCR's case resolution mission

· conduct project research

· analyze data and information to determine courses of action

· perform cost/benefit analyses

· provide recommendations to government officials

· execute follow-up actions as requested

State Settlement Observer

· serve as monitor of settlement agreements between HHS/OCR and U.S. States that enter into a resolution agreement or incur a Civil Monetary Penalty (CMP)

· understand and interpret State systems for providing services and support in institutional and community settings for people with intellectual disabilities and/or mental illnesses

· identify federal and other sources of funding to assist State transition to a community care system of support and services for people with intellectual disabilities and/or mental illnesses

· [NOTE: Duties require a J.D. and at least 5 years’ experience in litigating and/or monitoring complex class actions, preferably in the context of cases involving people with intellectual disabilities and/or mental illness. Personnel must have excellent analytical, writing, communication and negotiation skills.]

Settlement Observer

· serve as monitor of settlement agreements between HHS/OCR and U.S. States that enter into a resolution agreement or incur a CMP

· [NOTE: Duties require a J.D. and at least 5 years’ experience in litigating and/or monitoring complex class actions, preferably in the context of cases involving people with intellectual disabilities and/or mental illness. Personnel must have excellent analytical, writing, communication and negotiation skills.]

C.4.3 LONG RANGE TASK DESCRIPTIONS

The contractor should demonstrate the capability of providing expert level services in the many areas, including, but not limited to the following labor categories:

1. Administrative Assistant

2. Management Analyst

3. Budget Execution Analyst

4. Budget Formulation Analyst

5. Communications Analyst

6. Senior Civil Rights Analyst

7. Civil Rights Analyst

8. Litigation Support Specialist

9. Monitoring Coordinator

10. Regulation Writer

11. Project Manager

12. Application Analyst

13. Database Administrator

14. Information Systems Security Administrator

15. Office Automation Specialist

16. Web Designer/Developer

17. Entry Level Privacy Investigator

18. Mid-Level Privacy Investigator

19. Advanced Level Civil Rights and Privacy Investigator

20. Program Support Assistant

21. Security Rule Specialist

22. Web Content Technician

23. Legal Regulation Writer

24. Data Analyst

25. Audit Program Specialist

26. Compliance Auditor - Field

27. Supervisory Compliance Auditor

C.4.4 MANAGEMENT STRUCTURE

· OCR Director. The Director is the senior member of OCR and has overall responsibility for all activities within the Staff Division. The Director delegates direct oversight of most administration actions, including this IDIQ, to the Deputy Director for PBAM.

· OCR Chief of Staff and Senior Advisor. The Chief of Staff is the key strategic level and operations manager for OCR and controls the day-to-day activities as well as the planning function, often acting on behalf of the Director.

· Deputy Director for Planning and Business Administration Management (PBAM). This executive level position reports to the Director and serves as the supervisor for the COR. In that capacity, he/she assists the COR as required, provides high level coordination, and serves as an interface between the OCR Director and the COR to assist in the effective administration of this IDIQ.

· Deputy Directors. Other senior executives oversight the operations relating to OCR’s core mission areas of “Enforcement and Region Operations”, “Health Information Privacy”, and “Civil Rights”. These senior leaders play a significant role in determining staffing levels and contractor requirements.

· Contracting Officer’s Representative (COR). The COR reports to the Deputy Director for PBAM and has ultimate responsibility for the success and management of the work by approving expenditures, schedule, and budgets under this IDIQ; ensuring that financial and strategic program objectives are met; managing the Contractor support activities; and making final decisions on all activities, including Contractor work and deliverables. Each Task Order placed under this IDIQ will have a COR appointed by the Contracting Officer to monitor Contractor performance.

C.4.5 LOCATIONS

The following regions are identified in advance as the likely areas to which contractor personnel will be assigned. OCR reserves the right to designate alternate areas based on future needs.

· Washington, DC

· Boston, MA

· New York, NY

· Philadelphia, PA

· Atlanta, GA

· Miami, FL

· Chicago, IL

· Dallas, TX

· Kansas City, MO

· Denver, CO

· San Francisco, CA

· Los Angeles, CA

· Seattle, WA

OCR does anticipate the need for potential “off-site” work, meaning a non-Government facility. Such an option exists with the consent of OCR and shall not occur except at the express advance authorization from the COR. Therefore, On-site and Off-site rates are required.

C.4.6 TRAVEL

Significant travel is not anticipated, but is required if necessary based on casework, training, or other identified need. The vendor will coordinate all contractor travel and bill the Government via the task order once expenses are incurred. All travel will be expressly approved by the COR prior to commencement date of travel.

C.4.7 SECURITY

HHS-Controlled Facilities and Information Systems Security

(a) To perform the work specified herein, Contractor personnel are expected to have routine (1) physical access to an HHS-controlled facility; (2) logical access to an HHS-controlled information system; (3) access to sensitive HHS data or information, whether in an HHS-controlled information system or in hard copy; or (4) any combination of circumstances (1) through (3).

(b) To gain routine physical access to an HHS facility, logical access to an HHS-controlled information system, and/or access to sensitive data or information, the Contractor and its employees shall comply with Homeland Security Presidential Directive (HSPD)-12, Policy for a Common Identification Standard for Federal Employees and Contractors; Office of Management and Budget memorandum (M-05-24); and Federal Information Processing Standards Publication (FIPS PUB) Number 201; and with the personal identity verification and investigation procedures contained in the following documents:

(1) HHS Information Security Program Policy.

(2) HHS Office of Security and Drug Testing, Personnel Security/ Suitability Handbook, dated February 1, 2005.

(3) HHS HSPD-12 Policy Document, v. 2.0.

(c) This contract/order will entail the following position sensitivity level(s): LEVEL 5 .

(d) The personnel investigation procedures for Contractor personnel require that the Contractor prepare and submit background check/investigation forms based on the type of investigation required. The minimum Government investigation for a non-sensitive position is a National Agency Check and Inquiries (NACI) with fingerprinting. More restricted positions--i.e., those above non-sensitive, require more extensive documentation and investigation. As part of its proposal, and if the anticipated position sensitivity levels are specified in paragraph (c) above, the Offeror shall notify the Contracting Officer of (1) its proposed personnel who will be subject to a background check/investigation and (2) whether any of its proposed personnel who will work under the contract have previously been the subject of national agency checks or background investigations.

(e) Investigations are expensive and may delay performance, regardless of the outcome of the investigation. Delays associated with rejections and consequent re-investigations may not be excusable in accordance with the FAR clause, Excusable Delays--see FAR 52.249-14. Accordingly, if position sensitivity levels are specified in paragraph (c), the Offeror shall ensure that the employees it proposes for work under this contract have a reasonable chance for approval.

(f) Typically, the Government investigates personnel at no cost to the Contractor. However, multiple investigations for the same position may, at the Contracting Officer's discretion, justify reduction(s) in the contract price of no more than the cost of the additional investigation(s).

(g) The Contractor shall include language similar to this ``HHS-Controlled Facilities and Information Systems Security'' language in all subcontracts that require subcontractor personnel to have the same frequency and duration of (1) physical access to an HHS-controlled facility; (2) logical access to an HHS-controlled information system; (3) access to sensitive HHS data/information, whether in an HHS-controlled information system or in hard copy; or (4) any combination of circumstances (1) through (3).

(h) The Contractor shall direct inquiries, including requests for forms and assistance, to the Contracting Officer or designee.

(i) Within 7 calendar days after the Government's final acceptance of the work under this contract, or upon termination of the contract, the Contractor shall return all identification badges to the Contracting Officer or designee.

C.4.8 Labor Descriptions, Labor Functions, and Qualifications

Administrative Assistant

Narrative Description The Administrative Assistant serves as the administrative support to the Planning and Budget Administration Management Team. Duties include, but are not limited to, performing clerical, administrative, and program support such as data collection, data entry, document preparation and review, review of incoming compliance-related documentation and report preparation.

Main Duties

· Assists with developing and monitoring a comprehensive quality assurance program to ensure the maintenance of an acceptable level of quality of the data reported into the Program Information Management System (PIMS)

· Makes travel arrangements for the Deputy Director

· Prepares itineraries and vouchers, makes transportation and hotel reservations, notifies offices to be visited, and gathers necessary written materials

· Provides accurate, timely advice on procedures, reports, requirements and other matters necessary to implement policies, directives and instructions

· Maintains a variety of subject matter and correspondence files

· Works with a variety of staff on controlled assignments to ensure timely submissions

· Attend meetings on behalf of Deputy Director; transcribe minutes and update appropriate staff as to meeting details

· Routes civil rights and health information privacy phone calls to appropriate staff

Key Skills/Abilities

· Skilled in preparing a variety of correspondence, memoranda, letters, etc.

· Able to receive and route controlled materials and correspondence, reports memoranda and other forms of written communications

· Superb written and verbal communications

Experience

· Minimum of 3 years in the field (5 years is preferable)

· Familiar with standard concepts, practices, and procedures in the field

Education

· Minimum of 1 year experience

· Excellent knowledge of computer software programs, ex. Microsoft Word, Microsoft PowerPoint, Microsoft Excel

Credentials

· None

Management Analyst

Narrative Description This position is located in the Executive Secretariat (ES) Team, Planning and Business Administration Management (PBAM). The Office includes responsibility for the following functions: Program Support, assigning correspondence from ES Swift Documents, prepare reply letters to correspondence and referrals to the appropriate agencies regarding subject matter. Review and prepare transmittal for Freedom of Information Act (FOIA) Request, read emails from OS Mailbox concerning incoming complaints and general request for information.

Main Duties

· Review incoming mail and correspondence to determine what is assigned to ES and regional offices, as well as the OCR Director’s Office

· Prepare written replies to complainants or general request for information

· Analyzes and evaluates data provided by the PIMS to discern trends in performance and utilization of office workflow

· Compiles and analyzes data to identify potential problems, trends and benefits and makes recommendations to improve program operations

· Review incoming emails in OS Mailbox for complaints and refer to regions for review and processing

Key Skills/Abilities

· Ability to interpret OCR’s laws and responsibilities

· Determine whether or not OCR has jurisdiction over issues.

· Ability to assign correspondence and direct replies in PIMS to staff within OCR

· Communication with customer services in an efficient and courteous manner

· Ability to learn different assignments as trained by Manager

Experience

· Familiar with standard concepts, practices and procedures in the field

Education

· Associates or Bachelor Degrees

Credentials

Budget Execution Analyst

Narrative Description The Budget Execution Analyst is engrossed in the day-to-day operations of all financial processes, systems, reports, and transactions to sustain the day-to-day operations of the organization. Duties encompass, among other tasks, posting obligations, receiving invoices for payment, preparing interagency agreements, certifying travel, trouble-shooting issues, and analyzing resource levels in conjunction with the current status to make recommendations to personnel and leaders throughout the office. This position works side-by-side with the Budget Formulation Analyst and reports directly to the Chief of Budget.

Main Duties

· Analyzes budget status and coordinates with staff personnel to assess financial resources required to implement programs

· Processes invoices for payment

· Reviews operating reports to assess current status

· Ensures transactions adhere to all federal fiscal law departmental financial policy

· Coordinates with the HHS/PSC on accounting matters

· Administers a full-fledged travel program

· Prepares and submits budgetary reports

· Processes quarterly, monthly, and periodic bills

· Understands and complies with management internal controls

· Reviews budget transactions periodically to analyze and report on trends affecting budget needs

· Detects and prevents fraud, waste, and abuse

· Assists regional offices by providing customer service support in the budget and accounting areas

· Recommends budget allocations to ensure conformance with budgetary limits

Key Skills/Abilities

· Possesses ability to interpret law, policy, and other guidance

· Skilled in project management

· Capable of analyzing programs, issues, and documents to ascertain key facts and provide advice

· Confidence in navigating through and entering information in automated systems

· Superb written and verbal communications

· Able to prepare and conduct briefings and preside over meetings

· Meticulous in performing routine actions

· Work products show creativity and the aptitude to arrive at innovative solutions

Experience

· Minimum of 3 years in the field (5 years is preferable)

· Familiar with standard concepts, practices, and procedures in the field

Education

· Bachelor’s Degree

Credentials

Budget Formulation Analyst

Narrative Description The Budget Formulation Analyst researches historical and projected funding and performance, coordinates internally on requirements and initiatives, and compiles all other budgetary data to prepare all future budget documents and supporting exhibits. Duties encompass, among other tasks, preparation of all formal future budget documents and briefings, liaison for OCR with ASFR and OMB, and a variety of other financial tasks as assigned. This position works side-by-side with the Budget Execution Analyst and reports directly to the Chief of Budget.

Main Duties

· Primary responsibility for planning and completing OCR’s “HHSJ”, “OMBJ”, and “CJ” as well as related budget formulation products

· Inputs historical and current budget information into DEBS (“Departmental e-Business Suite)

· Coordinates with the Assistant Secretary for Financial Resources (ASFR) and the Office of Management and Budget (OMB) on all aspects of budget formulation and related activities

· Responds to all ASFR and OMB requests and questions

· Prepares briefing materials and responses to anticipated questions.

· Researches and inputs financial data into the OMB MAX database.

· Assists in the performance of budget execution duties

· Understands and complies with management internal controls

· Detects and prevents fraud, waste, and abuse

· Assists regional offices by providing customer service support in the budget formulation, budget execution, accounting, and acquisition areas

Key Skills/Abilities

· Possesses ability to interpret law, policy, and other guidance

· Skilled in project management

· Capable of analyzing programs, issues, and documents to ascertain key facts and provide advice

· Confidence in navigating through and entering information in automated systems

· Superb written and verbal communications

· Able to prepare and conduct briefings and preside over meetings

· Meticulous in performing routine actions

· Work products show creativity and the aptitude to arrive at innovative solutions

Experience

· Minimum of 3 years in the field (5 years is preferable)

· Familiar with future budget process concepts, practices, and procedures

Education

· Bachelor’s Degree

Credentials

Communications Analyst2)

Narrative Description The Communications Analyst supports the communications and outreach functions of the organization. Duties include but are not limited to providing customized media and public relation support such as the development of media messages and strategies; providing recommendations of media sources for placement of campaigns; preparing media materials such as: background materials, press releases, speeches and presentations and press kits. This position works side-by-side with the Senior Health Information Privacy Outreach Specialist and reports directly to the Deputy Director for the Health Information Privacy Division.

Main Duties

1. Supporting media programs

2. Scheduling broadcast and/or print interviews

3. Press, public relations and crisis communications

4. Media training - training of agency personnel to deal with media and media responses

5. Media alerts

6. Press clipping services

7. Related activities to public relations services

Key Skills/Abilities

· Outstanding oral and written communication skills, including Plain Language

· Possesses ability to interpret law, policy, and other guidance

· Skilled in project management

· Capable of analyzing programs, issues, and documents to ascertain key facts and provide advice

· Able to prepare and conduct briefings and participate in meetings with senior leadership

· Meticulous in performing routine actions

· Work products show creativity and the aptitude to arrive at innovative solutions

Experience

· Minimum of 3 years’ experience (5 years is preferable)

· Familiar with standard concepts, practices, and procedures in the field including social and digital media

Education

· Bachelor’s Degree in Communications or similar field

Credentials

Senior Civil Rights Analyst

Narrative Description The Senior Civil Rights Analyst, located in OCR’s Civil Rights Division, analyzes policy and enforcement matters arising from Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act, Title IX of the Education Amendments, and other nondiscrimination statutes within OCR’s jurisdiction. The Senior Civil Rights Analyst reports directly to a Supervisory Civil Rights Analyst.

Main Duties

· Assists Supervisory Civil Rights Analysts with the clearance of legislative, regulatory and press materials; the representation of OCR in intra- and inter-agency work groups; and the development of policy guidance on civil rights matters

· Assists in the development and implementation of OCR initiatives to ensure that individuals are not discriminated against on the basis of race, color, national origin, disability, age, sex or religion in health and human services programs

· Provides technical assistance to OCR Regional Offices to facilitate the resolution of complaints and compliance reviews, including the development of investigative plans, data requests, document reviews, witness interview questions, corrective action closure letters, voluntary compliance agreements, violation letters of finding, settlement agreements and monitoring plans

Key Skills/Abilities

· Comprehensive knowledge of the legal and public policy context for the application of civil rights laws to health and human services programs

· In-depth knowledge of civil rights law and policy, including data analysis, emerging legal theories, compliance issues, research and evaluation programs, and enforcement strategies

· Prior experience directing the investigation and resolution of difficult and complex civil rights matters.

· Excellent interpersonal skills and a demonstrated ability to develop partnerships with external and internal stakeholders to advance OCR’s mission

· Outstanding written and verbal communication skills; expert legal research, analytic and writing skills, including the ability to use legal research software

Experience

· Minimum of 5 years in the field (10 years is preferred)

Education

· J.D., Master’s or Other Graduate Degree

Credentials

Civil Rights Analyst

Narrative Description The Civil Rights Analyst, located in OCR’s Civil Rights Division, analyzes policy and enforcement matters arising from Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act, Title IX of the Education Amendments, and other nondiscrimination statutes within OCR’s jurisdiction. The Civil Rights Analyst reports directly to a Supervisory Civil Rights Analyst.

Main Duties

· Assists Supervisory Civil Rights Analysts with the clearance of legislative, regulatory and press materials; the representation of OCR in intra- and inter-agency work groups; and the development of policy guidance on civil rights matters

· Assists in the development and implementation of OCR initiatives to ensure that individuals are not discriminated against on the basis of race, color, national origin, disability, age, sex or religion in health and human services programs

· Provides technical assistance to OCR Regional Offices to facilitate the resolution of complaints and compliance reviews, including the development of investigative plans, data requests, document reviews, witness interview questions, corrective action closure letters, voluntary compliance agreements, violation letters of finding, settlement agreements and monitoring plans

Key Skills/Abilities

· Substantial knowledge of the legal and public policy context for the application of civil rights laws to health and human services programs

· In-depth knowledge of civil rights law and policy, including data analysis, emerging legal theories, compliance issues, research and evaluation programs, and enforcement strategies

· Prior experience in the investigation and resolution of difficult and complex civil rights matters

· Excellent interpersonal skills and a demonstrated ability to develop partnerships with external and internal stakeholders to advance OCR’s mission

· Outstanding written and verbal communication skills; expert legal research, analytic and writing skills, including the ability to use legal research software

Experience

· Minimum of 1 year in the field (5 years is preferred)

Education

· Bachelor’s Degree (J.D., Master’s or Other Graduate Degree preferred)

Credentials

Litigation Support Specialist

Narrative Description The Litigation Support Specialist, located in OCR’s Civil Rights Division, assists in data collection and analysis for enforcement matters arising from Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act, Title IX of the Education Amendments, and other nondiscrimination statutes within OCR’s jurisdiction. The Litigation Support Specialist reports directly to a Supervisory Civil Rights Analyst.

Main Duties

· Assists Supervisory Civil Rights Analysts by providing technical expertise related to data collection and analysis in the administrative investigation and enforcement process, including but not limited to hard copy and/or electronic discovery

· Evaluates hard copy and/or electronic discovery and imaging processes and protocols from a technical perspective to provide advice regarding process improvement

· Collaborates with Supervisory Civil Rights Analysts and Planning and Business Administration Management staff regarding new data collection/analysis initiatives

· Designs databases; imports and/or enters raw data; and performs database queries to search, retrieve, and organize hard copy data, electronically stored information, electronic data discovery, and other sensitive investigation, case and/or project data

· Manages workload and multiple projects concurrently; resolves technical issues; and coordinates complex workflows while multitasking under pressure and on deadline

Key Skills/Abilities

· Comprehensive knowledge of the legal and public policy context for the application of civil rights laws to health and human services programs

· Demonstrated experience collecting, processing, inputting, loading, analyzing, and reviewing hard copy data and electronically stored information using a variety of software products, including but not limited to data analysis and spreadsheet software, dataset and database software, and data management systems

· Substantial knowledge of administrative or judicial enforcement strategies

· Proven analysis, writing and research skills, including the ability to use a legal research software program

Experience

· Minimum of 1 year in the field (5 years is preferred)

Education

· J.D., Master’s or Other Graduate Degree

Credentials

Monitoring Coordinator

Narrative Description The Monitoring Coordinator, located in OCR’s Civil Rights Division, analyzes enforcement matters arising from Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act, Title IX of the Education Amendments, and other nondiscrimination statutes within OCR’s jurisdiction. Reporting directly to a Supervisory Civil Rights Analyst, the Monitoring Coordinator is responsible for monitoring voluntary compliance agreements and/or settlement agreements arising from OCR’s civil rights enforcement work.

Main Duties

· Assists Supervisory Civil Rights Analysts in the provision of technical assistance to OCR Regional Offices monitoring civil rights enforcement matters, including voluntary compliance agreements and/or settlement agreements in large, complex cases

· Oversees the development of the record in the voluntary compliance agreement or settlement agreement, ensuring that the parties regularly provide written reports and data on implementation, as established by agreement deadlines

· Analyzes the data on implementation; recommends enforcement actions to address covered entity non-compliance; and engages in alternative dispute resolution processes

· Provides regular reports on agreement implementation to Regional Managers, Supervisory Civil Rights Analysts, the Deputy Director for Civil Rights, the Chief of Staff and the OCR Director

Key Skills/Abilities

· Comprehensive knowledge of the legal and public policy context for the application of civil rights laws to health and human services programs

· In-depth knowledge of civil rights law and policy, including data analysis, emerging legal theories, compliance issues, research and evaluation programs, and enforcement and monitoring strategies

· Demonstrated ability to address and resolve complicated legal enforcement issues

· Experience with litigation before administrative agencies and/or Federal court, including the administration of settlement agreements and/or consent decrees

· Outstanding written and verbal communication skills; expert legal research, analytic and writing skills, including the ability to use legal research software

Experience

· Minimum of 5 years in the field (10 years is preferred)

Education

· J.D., Master’s or Other Graduate Degree

Credentials

Regulation Writer

Narrative Description The Regulation Writer, located in OCR’s Civil Rights Division, analyzes policy and enforcement matters arising from Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act, Title IX of the Education Amendments, and other nondiscrimination statutes within OCR’s jurisdiction. Reporting directly to a Supervisory Civil Rights Analyst, the Regulation Writer assists in the development of regulations and guidance to support OCR’s civil rights policy and enforcement work.

Main Duties

· Assists Supervisory Civil Rights Analysts with the development and/or revision of preambles, regulations, guidance documents and internal memos

· Conducts background research and drafts memos analyzing issues arising in the development of a regulation or related document

· Coordinates with other Federal agencies in their review of and comments on draft regulations and related documents

· Advises on compliance with the Administrative Procedure Act and other statutes and executive orders impacting the regulatory process

· Prepares documents for publication in the Federal Register

· Collects, reviews and analyzes public comments received in response to requests for information, notices of proposed rulemaking and/or interim rules

· Provides training to OCR employees on the regulatory process and how to write regulations and related documents

Key Skills/Abilities

· Substantial knowledge of the legal and public policy context for the application of civil rights laws to health and human services programs

· Expert knowledge of the Federal regulatory development process

· Ability to draft…