Draft PWS 142020-24-0019.pdf

Performance Work Statement (PWS)

National Weather Service - Southern Region

NOAAWeather Radio All Hazards Transmitter System Maintenance Services and Tower Space In The State of Georgia

PERFORMANCEWORK STATEMENT/SPECIFICATIONS

1.0 Introduction

National Oceanic and Atmospheric Administration’s (NOAA) Weather Radio (NWR) All Hazards network is one of the primary means that the National Weather Service (NWS) disseminates its forecasts and warnings. In Georgia, NWR transmitters are located on Georgia Public Broadcasting (GPB) communications towers. GPB towers are strategically located geographically to allow the NWS to maximize its network of NWR broadcast coverage throughout a large portion of the state of Georgia. Towers are located mostly in remote areas and provide an advantage for both above mean sea level and telecommunication line of sight perspectives. It is estimated that over 98 percent of residents are within the service area of a NWR transmitter.

2.0 Background

Under a January 1975 White House policy statement, NWR was designated the sole Government operated radio alert system to provide direct warnings to private homes for both natural disasters and Non-Weather Emergency Messages (NWEM). This mandate requires uninterrupted transmission capability 24 hours a day, 7 days a week, 365 days a year (24/7/365).

NWR along with the Federal Communications Commission (FCC) and Federal Emergency Management Agency (FEMA) remains a prime entry point in the Emergency Alert System (EAS). An estimated 85 percent of EAS activations are due to weather and this critical function is expected to continue indefinitely.

3.0 Purpose

This is a follow-on acquisition to Contract Number 1305M319CNWWP0037 with GPB for continued preventative and unscheduled maintenance services, tower and floor space, and commercial and emergency power for the NWR network that serves the state of Georgia. This Performance Work Statement (PWS) pertains to the transmitter system portion of the NWR network installed at four (4) GPB sites located in Atlanta, Chatsworth, Pelham, and Waycross.

4.0 Scope

The Contractor shall provide preventive and unscheduled NWR transmitter maintenance that ensures the uninterrupted quality of NWR broadcasts and the issuance of warnings to the listening public within the FCC Radio Frequency Authorization (RFA) specifications. The NWS is mandated by the Federal Response Plan to provide uninterrupted EAS broadcast transmissions 24/7/365.

The NWR systems to be maintained at each site consist of a transmitter system, including antenna and transmission line, located at a remote tower site; and a communication link (telephone line, microwave link, UHF link, or a combination of these) between two locations. These systems communicate with an audio control console located in a NWS office. The transmitter equipment associated with the GPB transmitter sites were manufactured either by SRS or Armstrong Transmitter Corporation.

The Government reserves the right, with Contractor coordination, to change or enhance the transmitter equipment configuration at a site to accommodate the NWR network and expansion process. Such changes will be accomplished by the issuance of a bilateral modification to this contract.

5.0 Performance Objectives

The Contractor shall have complete responsibility for, and shall bear all costs associated with, providing all maintenance and maintenance support services for the equipment listed in Section 8.1.

5.1 Contractor Maintenance Responsibilities - The Contractor shall be responsible for providing all labor needed to maintain the transmitter systems equipment. Replacement parts to replenish those used in the repair of transmitter systems are available from Centuria Corporation 11800 Sunrise Valley Dr. Suite 420, Reston, VA 20191, phone number (703) 435-4600. The Contractor is responsible for ordering the necessary parts needed to complete the repairs. All replaced parts shall be returned to the Government supply depot at the Contractor's expense. The Contractor shall coordinate with the COR and the controlling Weather Service Office before performing any routine or corrective maintenance that might cause disruption of the NWR broadcast.

5.2 Routine Maintenance

The Contractor shall perform routine maintenance every 180 calendar days, at a minimum, in accordance with the requirements stated in the transmitter preventative maintenance schedule and performance measurements found in the Original Equipment Manufacturer (OEM) manual. The Government reserves the right to periodically modify the "Maintenance Schedule" set forth in the OEM Manual. In addition, the Contractor is responsible for updating the maintenance data log attached to the transmitters. The Contractor shall submit a log entry according to the report criteria stated in Section 10.1 and 10.2.

After performing routine maintenance, the Contractor shall ensure that the transmitter system is operational and functional at the authorized output power, within required frequency and modulation tolerance, and is in compliance with all technical descriptions and specifications of the OEM manual for the equipment.

The Contractor shall provide the local NWS office with 24 hours advance notice for routine equipment maintenance visits. When there is a potential for threatening weather, routine maintenance may be delayed at the discretion of the local NWS office; the COR shall be notified within 24 hours of any delayed or missed maintenance visit.

5.2.1 Routine Remote Monitoring - The Contractor shall remotely monitor the transmitters on a quarterly basis to verify that parameters are within specifications. Monitoring shall be performed using dial-in software on Armstrong transmitters and dial in Remote Off Air Monitoring System (ROAMS) for additional transmitter systems as applicable.

5.3 Corrective Maintenance

The Contractor shall perform all corrective maintenance whether discovered by the Contractor while performing routine maintenance or requested through a service call. When responding to a service call for corrective maintenance, the Contractor shall also complete routine maintenance in accordance with Section

5.2 before leaving the transmitter site. Upon completing all maintenance, the Contractor shall test the transmitter system to ensure that the system is operational and functional at authorized output power, within required frequency and modulation tolerance, and in compliance with all technical descriptions and specifications of the OEM manuals for the equipment. The Contractor shall provide a means to guarantee that calls for service and calls to report outages will be answered and responded to 24/7/365. At the time of award, the Contractor shall provide a phone number that can be called to request service and report outages.

(See Quality Control Plan (QCP) requirements in Quality Assurance Surveillance Plan (QASP) Section 1.3.1)

5.4 System Availability

The NWR transmitter system operates 24/7/365, and shall not experience more than 88 combined hours annually per site of preventative and/or unscheduled maintenance service downtime.

5.4.1 Loss of Operational Capability

A site outage is defined as the loss of the ability to transmit broadcast-quality audio at the required output power. Site outages caused by natural disasters or vandalism shall be corrected as soon as possible. Restoration time shall be coordinated with the Assistant Contracting Officer Representative (ACOR) for those types of outages. Current weather conditions or forecasts for the affected site area will determine the urgency of the restoration. All other site outages shall be corrected so that the Mean Time to Restore (MTTR) per site shall not exceed 12 consecutive hours. The maximum restoration time for any site outage shall not exceed 24 consecutive hours (including nights, weekends and holidays, regardless of Contractor's normal business hours) for all corrective service calls, unless an extended period is granted by the Contracting Officer Representative (COR). Any extension request shall be made to the COR within 24 hours of the site outage. The extension may include but will not be limited to lack of GFP spare parts due to the Government's discretion, requests by the controlling Weather Service Office, and unsafe working conditions. Outage time starts when the Contractor is notified of a problem or when an attempt is made to notify the Contractor through the specified method in Section 5.4.3 and the Contractor cannot be reached. The outage time ends when: (1) the Government is notified by the contractor that the system is repaired and is available for use, and that broadcast-quality audio is again being transmitted at full authorized output power and the transmitting system meets all the required technical specifications of the OEM equipment manuals; and (2) the Government monitoring system, as applicable, verifies the quality of the received signal.

5.4.2 Degraded Operational Capability - A transmitter site configured with a dual transmitter is considered in a degraded operational mode if either transmitter is not capable of operating at full authorized power. The Contractor shall perform corrective maintenance on a degraded site as described in Section 5.3. The Contractor shall respond to an operationally degraded site within 48 hours of notice and restore it to full operation within 72 hours of notice. A site outage is considered an emergency and has precedence over a degraded site.

5.4.3 Notification of Outage - The Government will notify the Contractor of an outage. It is the responsibility of the Contractor to obtain approval from the Weather Service Office before performing any routine or corrective maintenance that would cause an outage. Upon completion of the maintenance service: (1) the controlling Weather Service Office shall be notified a second time that the transmitter is repaired, available for use, and broadcast-quality audio is again being transmitted at full authorized output power; (2) the transmitting system meets all the required technical specifications for the equipment listed; and, (3) the Government monitoring system, as applicable, verifies the monitored transmitter parameters are within the prescribed limits and the received signal is of good quality. The Contractor shall record an outage, the reason(s) for the outage and the corrective action taken, in the Maintenance Activity Report (Section 10.2).

5.4.4 False Repair Calls (FRC) - The Contractor may expect to receive service calls that are not directly related to a failure of the NWR transmitter system. The Contractor shall notify the ACOR when it has responded to a service call that is subsequently classified as a FRC. The Contractor shall so note and document the cause and effect of the NWR transmitter outage in the Maintenance Activity Report.

5.4.5 Annual Signal Strength Measurement. The Contractor shall perform annual signal strength measurements at each Contractor maintained transmitter site to ensure that overall system performance has not deteriorated. The signal strength measurements shall be made at a minimum of four different land locations that are approximately 90 degrees apart and a minimum of 5 to a maximum of 20 statute miles radius from the transmitter site (the Contractor shall use the same locations as used the previous year and each year thereafter for continuity). The time interval between the annual measurements shall be from 9 to 13 months. The Contractor shall ensure it receives previous signal strength reports from the Government for each site to show the annual signal strength measurement locations. A signal strength measurement report shall be provided to the Government (ACOR) within 15 days of the performed measurements. The report shall detail the transmitter site data, antenna data (orientation, height, etc.), and approximate radial distance of each measurement from the transmitter. The measurements at all sites shall be performed using calibrated (traceable to National Institute for Standards and Technology (NIST)) test equipment designed to measure RF field strength in the appropriate units and using identical measurement procedures.

5.4.6 Contractor Performance Monitoring - The Government reserves the right to observe the Contractor’s personnel performing routine and corrective maintenance at any NWR transmitter site to ensure compliance with the terms of the contract. In addition, performance will be monitored using the site visit reports and the monthly status reports.

5.4.7 Other Maintenance Support Services - The Contractor shall maintain the Remote Off Air Monitoring System (ROAMS) if installed at transmitter sites. A complement of ROAMS spare units will be supplied by the Government. Maintenance shall involve the replacement of defective units.

6.0 Contractor Personnel Technical Experience and Qualification Requirements - The Contractor's personnel performing routine and corrective maintenance on the NWR transmitter system shall be technically qualified and have experience in performing maintenance work on radio frequency (RF) VHF FM transmitter systems according to the transmitter manufacturer Preventive Maintenance Schedule and Performance Measurements. These qualifications can be met through appropriate education in electronics and associated theory, as well as specific training and/or education in job related experiences in the maintenance of related type transmitter equipment. The Contractor shall notify the COR in writing of any change in technical field personnel assigned to perform maintenance on the transmitters. The Contractor shall provide the technical qualifications, training and related experience for replacement personnel.

6.1 Certification - The contractor will provide an adequate number of qualified and licensed radio technicians to maintain all NWR transmitter systems in accordance with pertinent federal and state regulations.

6.2 Training - NWS agrees that NWR transmitter maintenance training for contractor radio technicians will be available. The Contractor shall provide the technical qualifications, training and related experience for replacement personnel and notify the ACOR of any new training requirements.

7.0 General Information

7.1 Place of Performance – GPB Tower Site Locations in Georgia

Site Name Site Location County Power (watts)

Latitude Longitude

Atlanta Stone Mountain Dekalb 1000 33-48-18N 84-08-40W

Chatsworth Fork Mountain Murray 300 34-45-06N 84-42-54W

Pelham Pelham Mitchell 1000 31-08-05N 84-06-16W

Waycross Waycross Ware 500 31-13-18N 82-34-24W

7.2 Hours of Work - Remote maintenance shall be performed every 90 days. On-site routine maintenance shall be performed every 180 days, as a minimum. Signal strength measurements shall be performed annually. Site outages caused by natural disasters or vandalism shall be corrected as soon as possible. All other site outages shall be corrected so that the Mean Time to Restore (MTTR) per site shall not exceed 12 consecutive hours. The maximum restoration time for any site outage shall not exceed 24 consecutive hours (including nights, weekends and holidays, regardless of Contractor's normal business hours) for all corrective service calls, unless an extended period is granted by the ACOR. Any extension request shall be made to the ACOR within 24 hours of the site outage.

7.3 Other Direct Costs - The Contractor shall provide tower space at the heights provided, transmitter floor space, commercial power and emergency power as indicated in the table provided below:

Site Name Site Location Tower Mid-Point Antenna Height

(Feet AGL)

Transmitter Floor Space

Commercial Power

Emergency Power

Atlanta Stone Mountain 147 Yes Yes Yes Chatsworth Fork Mountain 150 Yes Yes Yes

Pelham Pelham 500 Yes Yes Yes Waycross Waycross 553 Yes Yes No

7.4 Period of Performance -

Base Year 10/01/2024 - 09/30/2025 Option Year 1 10/01/2025 - 09/30/2026 Option Year 2 10/01/2026 - 09/30/2027 Option Year 3 10/01/2027 - 09/30/2028 Option Year 4 10/01/2028 - 09/30/2029

8.0 Government Furnished Property (GFP) - The Government will furnish as GFP, the replacement parts as stated in procedures listed in Section 5.1 for use in maintaining the equipment. A listing of the GFP is provided in CAR 1352.245-70 GOVERNMENT FURNISHED PROPERTY (APR 2010). The Contractor shall perform a complete inventory and inspection of all incoming GFP within 60 days after the receipt of each item. If the GFP is received by the Contractor in a condition not suitable for its intended use, the Contractor shall notify the COR within 60 days. Equipment manuals required to perform the services under this contract will be provided initially by the Government. The Contractor shall be responsible for the security of all transferred GFP. At the end of contract performance, the Contractor shall return all Government furnished spare parts to the Government supply depot designated by the COR. The Contractor shall maintain all contractor-owned test equipment used in the performance of this contract. The equipment shall be calibrated in accordance with manufacturer's specifications traceable to the National Institute for Standards and Technology (NIST).

8.1 Equipment - NWS furnishes the following equipment, materials, and documentation.

a. One (1) dual VHF transmitter.

b. One (1) high gain antenna.

c. All necessary antenna mounts, cable, cable connectors, and other hardware.

d. One (1) ROAMS unit and associated communications equipment.

e. Recurring spare parts.

f. Necessary documentation and maintenance manuals.

g. Interference suppressor, where required.

h. Electrical service materials (if required)

i. UHF receiver antenna, mounts, cable, cable connectors, and miscellaneous mounting hardware, including interference suppressors where required.

j. Copies of station licenses (licenses remain the property of NWS).

9.0 Services and Supplies to be Provided by the Contractor

9.1 Security - The contractor will be responsible for ensuring that normal security measures are enforced.

The contractor shall notify the COR or ACOR immediately of any loss or damage to Government -furnished facilities, equipment, and supplies.

9.2 IT Security - Federal law and NOAA policy require anyone who uses NOAA computer resources, including contractors, to participate in at least one web-based NOAA Annual Information Technology Security Awareness training activity.

9.3 Tools and Test Equipment - Contractor furnishes all normal hand tools and test equipment (VOM's, Watt-meters, Service Monitors, etc.,) used in the maintenance of NWR transmitter systems.

9.4 Transportation - Contractor provides transportation to and from both transmitter and training facilities.

10.0 Deliverable Reports

10.1 Maintenance Activity - The Contractor will document all corrective maintenance activity, within 5 business days in the NWR Engineering Management Reporting System (EMRS). The Engineering Management Reporting System is the primary source for field level maintenance data utilized by the NWS.

The information collected by the EMRS is vital to the sustained mission of the NWS. The Contractor shall retain a copy of each report submitted. All data compiled in the performance of this contract becomes the property of the Government.

EMRS: https://cbits.nws.noaa.gov/ords/emrsuser/emrs_main.home

10.2 Maintenance Activity Reports - The Contractor shall enter a quarterly report in EMRS summarizing maintenance activities on the transmitter system at each location serviced. The following information shall be included in the report: maintenance activity summary; repair call time summary; false repair call summary; non-transmitter related outage hours; transmitter related outage hours; maintenance call type analysis; maintenance action cause analysis; reported/ unreported transmitter repair summary and any additional maintenance activity within 15 days following the end of the previous quarter.

10.3 Contractor Maintained NWR Transmitter Site Data Report - The Government will confirm NWR transmitter site data. The Contractor shall not assume this data to be complete or correct. The Contractor is responsible for verifying the information provided in the Government-furnished report and shall submit all corrections to the COR within 90 calendar days of contract award either through electronic mail or regular mail.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Maintenance Services and Tower Space for the NOAAWeather Service All Hazards System in the State of Georgia for the

National Weather Service Southern Region Ft. Worth, TX

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TABLE OF CONTENTS

1.0 INTRODUCTION

1.1 PURPOSE

1.2 ...................................................................PERFORMANCE MANAGEMENT APPROACH 1.3......................................................................PERFORMANCE MANAGEMENT STRATEGY

2.0 ...........................................................................................ROLES AND RESPONSIBILITIES

3.0..........................................................IDENTIFICATION OF SERVICES TO BE PERFORMED

4.0................................................................METHODOLOGIES TO MONITOR PERFORMANCE

5.0.....................................................................................QUALITY ASSURANCE REPORTING

6.0 .......................................ANALYSIS OF QUALITY ASSURANCE MONITORING RESULTS

7.0...........................................................................................................FAILURE TO PERFORM

LIST OF ATTACHMENTS

ATTACHMENT I REQUIRED PERFORMANCE METRICS (RPM)

ATTACHMENT II QUALITY ASSURANCE MONITORING FORM

ATTACHMENT III QUALITY ASSURANCE MONITORING FORM - CUSTOMER COMPLAINT

INVESTIGATION

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QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

1.0 INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the performance-based Performance Work Statement (PWS) entitled Exhibit 1 NOAA Weather Radio All Hazards Transmitter System Maintenance Services and Tower Space in the State of Georgia.

1.1 PURPOSE

1.1.1. The purpose of the QASP is to describe the systematic methods used to measure performance and to identify the reports required and the resources to be employed. The QASP provides a means for evaluating whether the contractor is meeting the performance standards identified in the PWS.

1.1.2 This QASP is designed to define roles and responsibilities, identify the performance objectives, define the methodologies used to monitor and evaluate the contractor’s performance, describe quality assurance reporting, and describe the analysis of quality assurance monitoring results.

1.2 PERFORMANCE MANAGEMENT APPROACH

1.2.1 The performance-based PWS structures the acquisition around “what” service is required as opposed to “how” the contractor should perform the work. This QASP will define the performance management approach taken by the Southern Region of the National Weather to monitor, manage, and take appropriate action on the contractor’s performance against expected outcomes or performance objectives communicated in the PWS. Performance management rests upon developing a capability to review and analyze information generated through performance metrics. The data generated in a performance management approach provides information that indicates whether or not expected outcomes for required services are being achieved adequately by the contractor.

1.2.2 Performance management also represents a significant shift from the more traditional Quality Assurance (QA) concepts in several ways. Performance management focuses on assessing whether or not outcomes are being achieved and migrates away from scrutiny on compliance with the processes and practices used to achieve the outcome. The only exceptions to process reviews are those required by law (Federal, State, and local) and compelling business situations such as safety and health. An outcome focus provides the contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved at the desired levels of performance.

1.3 PERFORMANCE MANAGEMENT STRATEGY

1.3.1 The contractor’s Quality Control Plan (QCP) will set forth the staffing and procedures for self-inspection of the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the PWS. The contractor will develop and implement a performance management system with processes to assess and report their performance to the designated Government representative.

1.3.2 The Government representative will monitor performance and review performance reports furnished by the contractor to determine how the contractor is performing against communicated performance objectives. The Government will make decisions based on performance measurement metric data and notify the contractor of those decisions. The contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

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2.0 ROLES AND RESPONSIBILITIES

2.1. The Contracting Officer (CO) is responsible for monitoring contract compliance, contract administration and cost control; and resolving any differences between the observations documented by the COR, and the contractor’s performance.

2.2 The CO will designate one full-time COR as the Government authority for performance management.

2.3 The ACOR is responsible for monitoring, assessing, and communicating the technical performance of the contractor and assisting the contractor. The ACOR will have the responsibility for completing QA monitoring forms (refer to Attachments 2 and 3) used to document the inspection and evaluation of the contractor’s work performance. Government surveillance may occur under the FAR 52.212-4 Contract Terms and Conditions – Commercial Items (a) Inspection of Services clause for any service relating to the contract.

3.0 IDENTIFICATION OF SERVICES TO BE PERFORMED

The contractor shall provide maintenance services in accordance with the PWS. The performance standards are established in the paragraph of the PWS that covers the specific category of work. The acceptable level of performance is set in the acceptable quality level related to that paragraph.

4.0 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate contractor performance. The primary methods of surveillance are random checks, observations, inspections, complaints and review of those records and files that are required to be maintained and delivered under this performance work statement. The Government will use appointed representatives, as well as reports and input from employees as sources of comments on the contractor’s performance.

4.2 The contractor is expected to establish and maintain professional communication between itself and the customer the National Weather Service. The primary objective of professional communication between the contractor and customers is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Performance management drives the contractor to be customer focused through initially addressing customer complaints and investigating the issues and/or problems.

NOTE: The public, the ultimate customer, always has the option to communicate complaints to the COR as opposed to the contractor. The COR will accept the customer complaints and will investigate using the Quality Assurance Monitoring Form – Customer Complaint Investigation identified in Attachment 3.

4.3 The acceptable quality levels (AQL) located in Attachment 1, Required Performance Metric (RPM), for contractor performance are structured to allow the contractor to manage how the work is performed while providing negative incentives for performance shortfalls.

5.0 QUALITY ASSURANCE REPORTING

5.1 The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the PWS and measured by the required performance metrics in Attachment 1.

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5.2 The Government’s QA monitoring, accomplished by the ACOR, will be reported using the monitoring forms in Attachments 2 and 3. The forms, when completed, will document the COR’s understanding of the contractor’s performance under the contract to ensure that the PWS requirements are being met.

5.2.1 The COR will retain a copy of all completed QA monitoring forms.

6.0 ANALYSIS OF QUALITY ASSURANCE MONITORING RESULTS

6.1 The Government shall use the observation methods cited to determine whether the Acceptable Quality Levels (AQLs) have been met. The Government will evaluate the results which then may be translated into the specific negative incentives that cause adjustments to the contractor’s quarterly payments, should performance not meet the AQL’s.

6.2 At the Government’s discretion, the COR will review the overall results of the quality assurance monitoring of the contractor’s performance.

6.3 The Contractor shall meet with the COR and/or the ACOR as often as required to discuss performance. The agenda of the reviews may discuss:

● Performance measured by the metrics and trends

● Issues and concerns of both parties

● Projected outlook for upcoming months and progress against expected trends

● Recommendations made by the COR based on contractor information

● Issues arising from independent reviews and inspections

6.4 In addition to QA monitoring, the COR will use the information contained in the contractor’s monthly report to assess the contractor’s level of performance for each objective measured in this QASP Section 3 (detailed in Attachment 1). The COR must coordinate and communicate with the contractor to resolve issues and concerns of marginal or unacceptable performance. The contractor will discuss with the COR satisfaction ratings receiving a “less than acceptable” rating. For such cases, the contractor should highlight its perspective on factors driving customer satisfaction and present plans to adjust service levels accordingly to bring the satisfaction rating up to an acceptable level.

6.5 The COR and contractor should jointly formulate tactical and long–term courses of action.

Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented.

Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the COR.

7.0. FAILURE TO PERFORM

7.1 The contractor may receive deductions or even termination based on failure to perform. The following criteria apply for determining appropriate action:

1. Notifications. Consistent with FAR Part 49, the COR shall notify the service provider of failure to meet standards through QA monitoring forms, cure notices, or show cause notices and shall inform the service provider manager or designated alternate of such notices.

2. Deductions. The Government has the right to deduct a specified dollar amount for failure to meet performance standards. The amount is identified in the Required Performance Metrics (RPM) of Attachment I.

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3. Termination. If the CO determines that the contractor has failed to perform to the extent that a termination for default is justified, the CO shall issue a notice of termination, consistent with FAR Part 49.

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ATTACHMENT I

REQUIRED PERFORMANCE METRICS FOR QUALITY ASSURANCE PLAN (QASP)

Performance Requirement:

Maintain NWR Transmitter Equipment

Performance Indicator Frequency and quality of maintenance.

Standard Once every 180 calendar days

Acceptable Quality Level Each NWR transmitter system will experience no more than 88 hours of site outages in a year, excluding outages resulting from natural disasters or vandalism, and maintain signal strengths within the manufacturer's suggested range per requirements set in Sections 5.1, 5.2 and 5.2.1 in the

PWS.

Surveillance Method Assistant Contracting Officer Representative (ACOR) periodic inspection

Deductions for Non-Performance If maintenance services are not rendered in the appropriate time frame or adequate quality, a $500 deduction per site may be withheld.

Performance Requirement:

Corrective Maintenance

Performance Indicator Timely repairs

Standard Maximum restoration time for a site shall not exceed 24 consecutive hours for a site with "Loss of Operational Capability" or 72 hours for a site with "Degraded Operational Capability." Outages caused by natural disasters or vandalism shall be corrected as soon as possible and coordinated with the COR.

Acceptable Quality Level Meet corrective restoration requirements and time limits set in Sections 5.4.1, 5.4.2 and 5.4.3 in the PWS

Surveillance Method ACOR periodic inspection and/or review of reports.

Deductions for Non-Performance A deduction of $500 per site may apply if the Contractor fails to restore a site to full service within the Acceptable Quality Level criteria or is negligent with regard to equipment outages due to natural disasters or vandalism. The COR may waive the deduction if the Contractor provides supporting documents that verify unforeseen circumstances that prevented the timely repair of transmitter equipment.

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Performance Requirement:

Maintenance Activity Reports

Performance Indicator Completeness and timeliness of report entered into EMRS

Standard Submitted complete, within 5 business days following the maintenance activity

Acceptable Quality Level Meets requirements set in Section 10.1 in the PWS

Surveillance Method Review of EMRS reports by COR/ACOR

Deductions for Non-Performance A deduction of $50 may apply for any two consecutive status reports that do not include all required elements and/or are submitted after the deadline.

Performance Requirement:

Quarterly Maintenance Activity Reports

Performance Indicator Completeness and timeliness of report entered into EMRS

Standard Completed report submitted by 15 days after the end of the third month on a quarterly rotation.

Acceptable Quality Level Meets requirements set in Section 10.2 in the PWS

Surveillance Method Review of report by COR/ACOR

Deductions for Non-Performance A deduction of $50 may apply for any two consecutive monthly maintenance reports that do not include all required elements and/or are submitted after the deadline.

Performance Requirement:

Annual Signal Strength Measurement

Performance Indicator All required measurements completed and the report submitted in a timely manner.

Standard Signal strength measurement performed annually on each site and the completed reports submitted within 15 days of completion, and at least 60 days before new option year is exercised

Acceptable Quality Level Meets requirements set in Section 5.4.5 in the PWS

Surveillance Method Review of report by COR/ACOR

Deductions for Non-Performance A deduction of $500 may apply for each site where an Annual Signal Strength Measurement is not completed by the deadline.

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Attachment II

QUALITY ASSURANCE MONITORING FORM

NOAAWEATHER RADIO ALL HAZARDS

MAINTENANCE SERVICES

STATE OF GEORGIA

I. MAINTAIN NWR TRANSMITTER EQUIPMENT (FREQUENCY AND QUALITY OF

MAINTENANCE)

Categories of NWR maintenance to be evaluated at a station include site restoration time during an outage, during a degraded service period, and entry of status reports. A site outage is defined as the loss of the ability to transmit broadcast-quality audio at the required output power. A transmitter site configured with a dual transmitter is considered in a degraded operational mode if either transmitter is not capable of operating at its full authorized power.

SITE NAME DATE DESCRIPTION OF SERVICE

PROVIDED

QUALITY OF

MAINTENANCE

(Unacceptable, Acceptable, Outstanding)

Atlanta

Chatsworth

Pelham

Waycross

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II. CORRECTIVE MAINTENANCE (Timely Repairs)

SITE NAME DATE OF

OUTAGE

DEGRADED

OPERATIONAL

CAPABILITY/LOSS

OF OPERATIONAL

CAPABILITY

RESTORATION

TIME

(HOURS)

NOTES

Atlanta

Chatsworth

Pelham

Waycross

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III. MAINTENANCE ACTIVITY REPORTS (Completeness and timeliness of report entered into EMRS)

Completeness of Reports: _____ Unacceptable, ____ Acceptable, ____Outstanding

Timeliness of Reports: _____ On Time _____ Late Reports

If late reports are received, document due date and delivery date of late reports.

_____ Due Date _____ Actual Delivery Date _____ Days Late

IV. QUARTERLY MAINTENANCE ACTIVITY REPORTS (Completeness and timeliness of report entered into EMRS)

Completeness of Reports: _____ Unacceptable, ____ Acceptable, ____Outstanding

Timeliness of Reports: _____ On Time _____ Late Reports

If late reports are received, document due date and delivery date of late reports.

_____ Due Date _____ Actual Delivery Date _____ Days Late

V. ANNUAL SIGNAL STRENGTHMEASUREMENT (All required measurements completed and the reports submitted in a timely manner.)

Timeliness of Reports: _____ On Time _____ Late Reports

If late reports are received, document due date and delivery date of late reports.

_____ Due Date _____ Actual Delivery Date _____ Days Late

Evaluator Information

NAME ___________________________________________

STATION ___________________________________________

POSITION ___________________________________________

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DATE ___________________________________________

SIGNATURE ___________________________________________

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ATTACHMENT III

QUALITY ASSURANCE MONITORING FORM –

CUSTOMER COMPLAINT INVESTIGATION

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

DATE/TIME COMPLAINT RECEIVED: _____________ ________ AM / PM

SOURCE OF COMPLAINT: _______________________________ (NAME)

_______________________________ (ORGANIZATION)

_______________________________ (PHONE NUMBER)

_______________________________ (EMAIL ADDRESS)

NATURE OF COMPLAINT:

RESULTS OF COMPLAINT INVESTIGATION:

DATE/TIME SERVICE PROVIDER INFORMED OF COMPLAINT: _______________ AM / PM

CORRECTIVE ACTION TAKEN BY SERVICE PROVIDER:

RECEIVED AND VALIDATED BY: __________________________________________________

PREPARED BY: _____________________________ DATE: _____________________

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