Missed Questions with Answers_0007.pdf

Attachment C Seed Task Order One PWS, Section 3.3.3.1, Tier 1 Support, page 22. The

PWS states that there are an average of 3100+ tickets per month with an increase of 10% expected.

• Can Government clarify whether the 10% increase is per month or year over year?

A: The increase is expected over a year.

Attachment C Seed Task Order One PWS, Section 3.4.2, Tier 2 Support, page 5. The PWS states "The current operating environment listed for Tier 1 applies to Tier 2 as well. Operating environment items that differ from Tier 1 are:" There are no items listed.

• Will the Government please provide the operating environments that differ from Tier 1. If there are none, please confirm.

A: There is none, the operating environment is no different.

Attachment C Seed Task Order One PWS, Section 5, CLIN Positions, page 16. The labor-hour CLIN table provides Task Order labor positions of Helpdesk Technician 1, Helpdesk

Technician 2, Helpdesk Manager and System Administrator 2.

• Will the Government please clarify if System Administrators are considered Tier 2 support?

A: Yes, System Administrators are considered Tier 2.

Attachment G Seed Task Order Three PWS Section 8.0, page 7 –

• Will the government please confirm which ALM documentation exists to date, and which application's documentation is expected to be updated per the ALM guidelines.

A: ALM documentation has been provided and will not be changed based on application documentation.

Attachment G Seed Task Order Three PWS, All Sections, All Pages.

• Is it the Government’s intent that all SharePoint development support is encompassed within this task order?

A: Under Task Order 003, SharePoint developer skills should be categorized under labor category, Application Developer 2.

Attachment G Seed Task Order Three PWS, All Sections, All Pages.

• Will the Government please provide a list of applications, application technology, and scope of support expectations supported under this task order?

A: Technology was identified in Attachment G, Task Order 003, Section 3.0 Technical

Requirements. The ALM document identifies the roles, activities, inputs and outputs required to manage Reclamation’s complete software development life cycle from planning to monitoring.

Attachment G Seed Task Order Three PWS, PWS Chapter 4.0, pages 5-6.

• Will the government please confirm if Enterprise Life-cycle (ELC) and Application Life-cycle

Management (ALM) support discussed throughout this chapter have two unique definitions, or are they interchangeable terms used in the PWS that are outlined in Appendix A-1 to define the BOR "Enterprise Application Lifecycle Management"?

A: Any reference to ELC is similar in nature and used to reference lifecycle support. Refer to ALM document for specific application lifecycle support.

Attachment G Seed Task Order Three PWS, All Sections, All Pages.

• Since there is not a reference to security requirements or deliverables within this PWS, will the government please provide these details as it relates to Application Development?

A: The Government is required to follow NIST standards, refer to Attachment A, IDIQ

Section 19.0, Applicable Documents. Other deliverables are specified in the ALM.

Attachment A IDIQ PWS.pdf- Section 31.0, pages 41-42. –

• Will the government please consider reviewing the 100% AQL rating requirement (due to this being statically improbable).

A: The government will not change this requirement. As the inspection\observations are on a random\periodic timeline the 100% AQL rating can be met.

Attachment J Labor Descriptions. The Labor Category descriptions provide for a SharePoint

Administrator but there are no SharePoint Developers.

• Does the Government intend to have SharePoint Developers at the IDIQ level?

A: There are four levels of generic Application Developers identified in the Labor Category description document. However, this does not restrict the offeror to proposing additional labor categories, rates and definitions on Attachment J of the IDIQ in accordance to Factor

3: Price; on Solicitation, page 34 of 51.

Attachment J Labor Descriptions. For Functional Subject Matter Expert and Project Manager labor categories, there are Level 2 and Level 3 labor categories but no Level 1 labor category.

• It is the government’s intention not have Level 1 personnel for these two labor categories.

A: It is the governments intent to not have Level 1 personnel for these labor categories, however this does not restrict the offeror to proposing additional labor categories, rates and definitions on Attachment J of the IDIQ in accordance to Factor 3: Price; on Solicitation, page 34 of 51.

Attachment B Seed Task Order Pricing / Attachment G Seed Task Order Three PWS, CLIN

Positions - Currently, the Government lists 18 FTEs across the six CLINs to support Seed Task

Order Three, however, there is no project management CLIN or labor category to provide project oversight. Seed Task Order One provides a CLIN for a full-time Helpdesk Manager/Lead role to provide oversight of 12 other FTEs. Seed Task Order Two provides a CLIN for a full-time Project

Manager 2 to provide oversight of 12 other FTEs. Given the number of FTEs in Seed Task Order

Three and the required high-level activities – e.g. analyses, strategy development, financial material weakness resolution, etc. it would seem to be an inherent risk to not have a full-time

Project Manager CLIN to manage performance, quality, schedule, resources, submit deliverables, and serve as a single Point of Contact for the Task Order.

• Will the Government please clarify its intent with regard to the CLIN Positions listed for Seed

Task Order Three?

A: For application development, the government project management office (PMO) will provide oversight in addition to the Project Manager that is required under Attachment A, IDIQ Section 10.1.