2026_AMME_Custodial_Performance_of_Work_Statement_0001.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

CUSTODIAL/JANITORIAL SERVICES

American Memorial Park

SAIPAN, NORTHERN MARIANAS ISLANDS

12 January 2026

Prepared by: Charles S Wolford National Park Services (NPS) Contracting Operations (ConOps) West

Table of Contents

1.0 DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, green eco-conscious materials and labor necessary to ensure that custodial/janitorial services are performed at American Memorial Park (AMME). The Contractor shall accomplish the required services in a manner that will maintain satisfactory conditions of all facilities and present a clean, neat and professional appearance.

Contractor services shall commence 30 days following contract award. Pre-coordination activities following contract award but in advance of the performance start date may be required. The Contractor shall comply with pre-coordination directions issued by the Contracting Officer (CO) that serve to initiate contract performance.

1.0.1. DEFINITIONS

a. Contracting Officer (CO): The Contracting Officer is the duly authorized Government official with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. The Contracting Officer is responsible for ensuring that all legal and regulatory requirements are met. Only the Contracting Officer may bind the Government contractually, including authorizing repairs and replacements (R&R) exceeding $2,500.00, issuing contract modifications, and negotiating contract terms.

b. Contracting Officer’s Representative (COR): The Contracting Officer’s Representative is an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions related to the contract. The COR’s authority is derived from the CO through a COR appointment letter, which outlines the scope of the COR’s duties and responsibilities. The COR is responsible for ensuring that the Contractor’s performance meets the contractual requirements, but the COR does not have the authority to make decisions that change the terms and conditions of the contract, including price, schedule or scope changes, or to authorize repairs or replacements exceeding $2,500.00.

c. Defect: Any condition, flaw, or inadequacy identified in the performance of services under the contract that does not meet the required standards, specifications, or quality expectations outlined in the contract. This includes instances where service outcomes are incomplete, fail to achieve the intended results, or deviate from the specified appearance or functional criteria.

d. Deficiency: Any condition or issue identified in the units covered under the contract that deviates from the required standards, specifications, or operational expectations. A deficiency indicates that something is not functioning properly, is damaged, or is otherwise not in the state it should be according to the contract’s terms.

e. Maintenance: The regular and systematic servicing and upkeep of systems, equipment, or components to ensure proper operation and continued compliance with applicable standards and intended performance. Maintenance activities include tasks such as cleaning, lubricating, calibrating, adjusting components, and replacing minor parts of nominal value such as screws, nuts, bolts. Maintenance does not involve significant repairs or the replacement of major components.

1.0.2 ABBREVIATIONS

a. CO: Contracting Officer

b. COR: Contracting Officer’s Representative

c. NPS: National Park Service

d. AMME: American Memorial Park

e. VC: Visitor Center

f. USFWS: US Fish & Wildlife Services

1.1 BACKGROUND

American Memorial Park seeks to obtain, via service contract, custodial and janitorial services for its public facilities to include public restrooms located in Garapan (Micro Beach Road), Saipan. In the performance of this contract, the Contractor shall provide all labor, supervision, materials, supplies, tools, consumables, transportation, and equipment to perform custodial services to include minor collection of miscellaneous windblown trash and debris around said facilities and specific areas of the park. For more details, see Appendix A and B, which show locations and/or facility plans.

1.2 SCOPE

The Contractor shall provide all management, tools, equipment, green eco-conscious cleaning materials and labor necessary to ensure that custodial services are performed at American Memorial Park (AMME) Visitor Center (VC), Administrative Offices, Amphitheater (USFWS Offices), Micro Beach and tennis court restrooms, in a manner that maintains satisfactory conditions of these facilities and presents a clean, neat and professional appearance.

1.2.1 TASK 1: DAILY BASIC CLEANING SERVICES

The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS.

1.2.1.1 Remove Trash All trash containers in the specified rooms shall be emptied and returned to their original location. Any obviously soiled or torn plastic trash and recycling receptacle liners and compostable liners shall be replaced. All collected waste shall be disposed off-site. Waste collection receptacles in the specified rooms shall be left clean, free of foreign matter, and free of odors. The Contractor shall also provide all required trash bags.

1.2.1.2. Interior Glass/Mirrors All interior tile or glass, including mirrors and glass doors, partitions, walls, display cases and directory boards, shall be clean and have no trace of film, dirt, smudges, water, or any other foreign matter. The Contractor shall perform a semi-annual cleaning of the glass windows above the front entrance doors of the Visitor Center. These glass surfaces are out of reach and are difficult to clean during daily custodial services. The Contractor shall provide a schedule and method for cleaning these out of reach areas within one month of contract award and obtain COR approval.

1.2.1.3. Water Dispensers Water dispensers shall be cleaned and disinfected. All surfaces will be wiped and water catchment areas drained and cleaned. Dispensers shall be free of stains, spots, and visible debris.

1.2.1.4. Vacuum and Clean Floor Mats Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. The Contractor shall perform a semi-annual cleaning of VC carpets to remove stains and odor. The Contractor shall provide a schedule and method of cleaning to remove tough stains and odor within one month of contract award and obtain COR approval.

1.2.1.5. General Spot Cleaning The Contractor shall perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. Empty and clean hand dryer reservoirs and dryer units. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.2.1.6. General Dusting All horizontal and wall surfaces shall be dusted and cleaned to eliminate dust, dirt, smudges and any foreign matter present. The Contractor shall perform a semi-annual cleaning of high, out of reach surfaces such as window ledges, top surfaces of shelves, door jams, exit lights, etc. to remove all accumulated dust and foreign matter. The Contractor shall provide a schedule and cleaning method for these out of reach surfaces within one month of contract award and obtain COR approval.

The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS and the Service Delivery Summary (SDS).

1.2.2.1 Clean and Disinfect The Contractor shall completely clean and disinfect all surfaces of sinks, toilet bowls, toilet seats, urinals, lavatories, all paper towel and soap dispensers, hand dryers, plumbing fixtures, bathroom partitions, stall doors, toilet paper and toilet seat cover dispensers, doors, walls, and other such surfaces, using approved germicidal detergent. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.2.2.2. Descale Toilet Bowls and Urinals Descaling shall be performed weekly at a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, odor, scale, scum, urine deposits, fecal matter, and rust stains. Any major blockages, leaks, biological hazards shall be brought to the attention of the COR immediately.

1.2.2.3. Sweep, Mop and Disinfect Floors After sweeping and mopping with a disinfectant, the entire floor surface, including grout, (if present) shall be free from litter, organic matter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath.

1.2.2.4. Stock Restroom Supplies The Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap for the hand-washing dispensers, paper towels, toilet paper do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service time, the Contractor shall refill within two (2) hours of notification.

1.2.2.5. Needed Repairs: The Contractor shall report any observed plumbing problems, leaks, overflowing toilets, etc. or equipment in need of repair to the NPS Maintenance Supervisor as soon as possible.

1.3 PERMITS, LICENSE & INSURANCE

The Contractor shall be responsible for obtaining and holding all necessary permits, licenses and insurance required to accomplish these services, including final disposition. The Contractor shall be responsible for complying with all Federal, State and Local requirements for waste disposal and any other service activities made under this effort. The Contractor shall be responsible to ensure sub-contractors possess the appropriate licensing for the sub-contracted service activities provided.

1.4 GOVERNMENT FURNISHED PROPERTY AND SERVICES

There are Janitor’s Closets located at the VC, Administrative offices, both public restrooms, and Amphitheater offices that may be used for storage of material, supplies and equipment needed to carry out custodial services. Some space at each of the locations will continue to be used by the government. Therefore, for security purposes, the Contractor shall be responsible for clearly identifying their property within each of these spaces. Storage at any other location within our facilities is prohibited without prior written approval.

All equipment used in the performance of this contract shall be in good operable condition. Equipment found to be unsafe and unable to function as designed shall not be used in performance of this contract. The Contracting Officer (CO) or COR may inspect the Contractor’s equipment at any time while on government property and may direct the removal of any unsafe or unusable equipment from those locations.

The contract service requirements are summarized in the performance objectives below. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS provides information on contract requirements, the expected level of Contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

Basic Cleaning Services

100% Inspection

Basic Restrooms/ Locker Rooms Cleaning Services

1.2.2

No more than 3 validated defects per month.

Periodic inspection, validated customer complaints

2.2 PRE-PERFORMANCE MEETING

The Contractor shall participate in a mandatory pre-performance meeting with the Government to discuss pre-performance coordination, contract performance expectations, and any relevant operational requirements. This meeting will cover key topics to ensure a shared understanding of roles, responsibilities, performance standards, and communication protocols necessary for successful contract execution. The Contractor's attendance is required to facilitate effective collaboration and alignment on all aspects of contract performance. The pre-performance meeting shall typically take place prior to performance start but the CO may authorize performance start prior to the pre-performance meeting.

The Contractor shall submit a schedule for all services described in this PWS and Appendices to the COR for approval thirty (30) calendar days prior to the scheduled performance start date. The Contractor shall not deviate from the approved schedule without prior approval from the CO. Permanent changes to the schedule shall be submitted ten (10) days before implementation. The Contractor shall not deviate from the approved schedule without prior approval from the CO.

2.4 PROGRESS MEETINGS

The CO, COR, and the Contractor shall periodically meet to discuss the contract performance, including deficiencies, trends, and improvement actions. The Contractor shall provide summaries of unsatisfactory inspections and customer complaints, including root cause analysis, and corrective actions.

2.4.1 Progress Meeting Minutes

The CO will develop and distribute meeting minutes. The Contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution.

2.5 CONTRACTOR’S QUALITY CONTROL

The Contractor shall develop and maintain a quality program to ensure services are performed in accordance with this PWS and commonly accepted commercial practices. At a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2.0, Service Summary.

2.5.1 Contractor’s Quality Control Plan (QCP)

The Contractor shall develop and maintain a Quality Control Plan that, at a minimum, communicates: (1) What will be monitored; (2) How monitoring will take place; (3) When monitoring will take place; (4) Who will conduct monitoring; and, (5) How monitoring efforts and results will be documented.

2.5.2 Contractor’s Quality Control Checklist(s)

The Contractor shall develop and maintain one or more Quality Control Checklists that align with the Contractor’s QCP and capture, at a minimum, the following: (1) Tasks; (2) Validation of acceptability of tasks; (3) Inspector name; (4) Inspection method; (5) Inspection date; and, (6) Inspection time.

2.6 QUALITY ASSURANCE

The Government shall inspect and evaluate the Contractor performance to ensure services are received in accordance with requirements set forth in this PWS. The COR may inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers or otherwise inspecting the task or its results to determine whether performance meets the standards contained in this PWS.

2.7 GOVERNMENT REMEDIES

The Contracting Officer (CO) will follow FAR 52.212-4 Contract Terms and Conditions-Commercial Items, for the Contractor’s failure to perform or to correct non-conforming services.

2.8 COMMERCIAL WARRANTY

The Government shall receive the same warranty service as the Contractor’s most favored customers. If the services fail to be performed or otherwise fail due to workmanship or materials, the Contractor shall correct the defects, deficiencies, and/or affected area(s) at no additional cost to the Government. The Government reserves the right to reject any unserviceable or substandard item and to require replacement with a serviceable like item or acceptable quality item or to require full credit for the item.

The Contractor shall designate a contract manager and alternate(s) with full authority to act on all daily operational matters. The contract manager or alternate shall be available during normal duty hours to discuss contract related matters. The Contractor shall provide the CO the telephone number(s) where performance validation results and complaints can be reported. This information will be kept updated by the Contractor whenever personnel changes occur.

3.2 CONTRACTOR PERSONNEL APPEARANCE

Contractor personnel shall present a neat and professional appearance and be readily identifiable. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. All Contractor personnel shall always be fully clothed while performing the services of this contract. "Fully Clothed" is deemed to mean that a shirt (or T-shirt), trousers, closed-toe shoes and personal protective equipment, if required, shall always be worn. Tact, diplomacy, and courtesy shall always be used during contact with the community.

3.3 REMOVAL OF CONTRACTOR EMPLOYEES

The Contractor shall utilize only experienced, responsible and capable employees in the performance of this contract. The CO may require removal of any Contractor employee whose conduct may endanger other persons or property, or whose continued employment under this contract is inconsistent with the interests of the U.S. Government.

3.4 EMPLOYEE RESTRICTIONS

The CO is authorized to restrict employment under the contract of any Contractor employee or prospective Contractor employee who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

The NPS is the steward of unique resources found within the national parks. The NPS is committed to protecting natural, cultural, historical, archaeological, and other resources found within the parks and the adjacent lands.

4.1.1 Preservation of Natural Features

The Contractor shall comply with the following work restrictions:

a. General: The introduction of non-native species including invasive weeds and plants; invasive pests such coqui frogs and frog eggs, little fire ants (LFA), and insects including termites; other vertebrae species such as rats, mice, and reptiles; and diseases spread through contaminated soil can threaten the park’s rare and endangered plants and animals or can create new populations of non-native species not traditionally found in the park. Ensure all vehicles, equipment, machinery, cutting tools, base yards, staging areas, materials, material packaging, material deliveries, material storage, and personal protective equipment (PPE) are clean and free of invasive weeds and plants, invasive and pests.

b. Vehicles, Equipment, & Machinery: In order to prevent the spread of invasive species, the Contractor shall comply with the following:

1. Vehicles, equipment, and machinery must be thoroughly pressure washed and visibly free of dirt, mud, plant debris, and invasive pests. Areas of particular concern include bumpers, grills, hood compartments, under the battery, wheel wells, undercarriage, cabs and truck beds.

2. The interior and exterior of vehicles, equipment and machinery must be free of rubbish. The interiors of vehicles and the cabs of machinery must be vacuumed clean. Floor mats must be sanitized with a solution of >70% isopropyl alcohol or a freshly mixed 10% bleach solution.

3. All vehicles, equipment, and machinery shall park on pavement and not under trees (where possible).

4. All vehicles, equipment, and machinery will be subject to inspection by NPS personnel.

5. All vehicles, equipment, and machinery that do not pass inspection will be turned away. The vehicle will not be allowed into the park for at least 48 hours.

6. All vehicles, equipment, and machinery leaving the park for any reason must be cleaned prior to re-entry into the park and will require re-inspection.

7. All vehicles, equipment, or machinery being stored at a private residence are to be kept in a pest free area, preferably in a garage, on pavement, and not under trees. Such vehicles, equipment, or machinery will be subject to additional inspection.

4.2 INSTALLATION SECURITY AND ACCESS REQUIREMENTS

Keys will be issued for each location as appropriate; Contractor is prohibited from duplicating keys. Contact the COR and CO for guidance on installation security and access requirements.

4.3 SAFETY REQUIREMENTS AND REPORTS

The Contractor shall perform work in a safe manner as required by the Occupational Safety and Health Administration’s (OSHA) requirements. The Contractor shall immediately provide a verbal report to the CO and COR for each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact.

4.4 DAMAGES TO GOVERNMENT BUILDINGS, EQUIPMENT OR VEGETATION

Damages to government buildings, equipment, or vegetation are addressed in FAR 52.237-2, Protection of Government Buildings, Equipment and Vegetation. The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of these properties, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

4.5 OFF LIMIT SIGNS

Contractor employees shall adhere to any warning and/or” OFF LIMITS” signs posted at the park. As required by federal, state, or local law and/or DOI or NPS policy, the Contractor shall post warnings and/or “OFF LIMITS” signs at the entrances of jobsite, and barricades around the jobsite while the equipment and/or systems are being serviced. The Contractor shall control all personnel desiring access into jobsite areas when work is in progress.

4.6 CONSERVATION OF UTILITIES

The Contractor shall instruct employees in utility conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities. The Contractor shall comply with additional energy policies upon notification by the CO.

4.7 CLEANLINESS

The Contractor is responsible for cleanliness of the service areas. This includes, but is not limited to, washing, sweeping, dusting and other janitorial services necessary to maintain the area in a clean and sanitary condition. The Contractor shall furnish such supplies as required.

As a general policy, the National Park Service makes payments after work is complete for one-time service and supply contracts. Recurring service contracts are paid at varying frequencies based on the terms and conditions within the contract. The CO may establish a payment schedule, but payments will only be made after the Government has received a distinguishable benefit. Regardless of payment frequency, the process for payment is the same.

The Contractor shall submit their request for payment via IPP. The request for payment must be based on work completed.

The Contractor shall:

(a) Submit to the COR and RO all invoices for review and approval.

(b) Ensure invoices are associated with the correct contract prior to submission.

(c) Ensure invoices identify the Contract Line Item Number (CLIN) under which the invoiced performance tasks and/or items are associated.

(d) Ensure billing aligns with any established CO-approved payment schedule.

(e) Ensure final invoice results in $0 balance prior to submission.

After submission to IPP, the RO will receive a payment request through FBMS and coordinate approval/rejection with the COR (courtesy copy the CO and CS).

If the invoice is approved by the COR, the RO will process for payment.

5.2 DEPOSIT PAYMENTS

The Government shall not make payments for equipment, items, and/or other materials until a benefit is conferred. Payments shall not be made to reimburse the Contractor for deposits required for these items.

5.3 CONTRACT FINANCING

The requirements of FAR Part 32.003 apply and the Government will not provide contract financing for purchases made under the authority of FAR Part 13.

6.2 HOLIDAYS & CLOSURES

No work shall be performed on Holidays. The Contractor shall make every effort to schedule work on days other than those noted below.

Independence Day

6.3 DELIVERY AND STORAGE OF MATERIALS

All materials delivered and placed in storage shall be protected from the weather, humidity and temperature variations, dirt and dust, or other contaminants by the Contractor.

6.4 DISPOSAL OF MATERIALS

All debris and unserviceable materials generated under this contract such as industrial waste, non-recyclable materials and equipment/material not listed on hand-receipts shall be disposed of off-base by the Contractor in accordance with the prevailing and applicable laws. Hand receipt items require turn-in action by the Contractor when the listed items have to be replaced.

6.5 HAZARDOUS MATERIALS

All hazardous materials must be contained and stored in the appropriate storage containers and/or cabinets. The Contractor shall immediately report spills or release of hazardous materials to the CO and COR. The Contractor shall be liable for containment and environmental clean-up of spill or release of such substance. The Contractor shall comply with municipal environmental laws to protect the health and safety of employees/residents and minimize or eliminate environmental pollution. The Contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling.

The contractor shall comply with environmental and hazardous materials storage and handling requirements and maintain current Material Safety Data Sheets (MSDS).

7.0 APPENDICES

The Government will make all of the below listed documents, forms, references and report formats directly addressed within this Performance-Based Work Statement available. Supplements or amendments to the below listed materials from any organizational level may be issued during the life of the contract. When notified by the CO, the Contractor shall immediately implement those changes in publications, which result in a decrease, or no change in the contract price. Prior to implementing any such revision, supplement, or amendment that will result in an increase in contract price, the Contractor shall submit to the CO a price proposal and obtain prior approval. Price proposals shall be submitted within 15 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment giving rise to the increase in cost of performance. Changes in the contract price due to supplements and amendments shall be considered under the FAR 52.212-4, Contract Terms and Conditions – Commercial Items clause. Failure of the Contractor to submit a price proposal within 15 calendar days from the date of receipt of any change, shall entitle the Government to performance in accordance with such change, at no increase in contract price.

APPENDIX A – Facility Maps (for Orientation) APPENDIX B – Floor Plans (not to scale and not exact)

APPENDIX A: VICINITY MAPS (FOR ORIENTATION)

Figure 1. Location of American Memorial Park

Figure 2. American Memorial Park Site Layout and Outdoor Trash bin Locations

APPENDEX 2: FLOOR PLANS (NOT TO SCALE and NOT EXACT) Figure 3. American Memorial Park Visitor Center Floor Plan

Figure 4. Amphitheater Offices (US Fish and Wildlife Services)

Figure 5. Administrative Offices Floor Plan

Figure 6. Micro Beach Restroom Floor Plan

Figure 7. Tennis Courts Restroom Floor Plan image2.JPG image3.jpeg image4.jpeg image5.png image6.jpeg image7.jpeg image8.jpeg image1.emf