Atch_1_-_PWS_Tram_Operation_2019.pdf

Visitor Transportation System Gulf Islands National Seashore 04/24/2019

PERFORMANCE WORK STATEMENT

Table of Contents

C.1. GENERAL INFORMATION

C.1.1. Purpose C.1.2. Period of Performance C.1.3. Routes C.1.4. Routes, Schedule and Period of Permance Changes

C.2. GOVERNMENT FURNISHED PROPERTY

C.2.1. General C.2.2. Equipment C.2.3. Facilities

C.3. CONTRACTOR RESPONSIBILITIES

C.3.1. General C.3.2. Schedule C.3.3. Battery Langdon Facility C.3.4. Vehicles...................................................................................................................................5-6 C.3.5. Equipment C.3.6. Personnel C.3.6.1. General C.3.6.2. Contractor’s Designee C.3.6.3. Tram Drivers .............................................................................................................8-10 C.3.7. Reports & Plans C.3.8. Invoices C.3.9. Complaints & Commendations C.3.10. Safety C.3.11. Media

C.4. QUALITY ASSURANCE

SECTION C – PERFORMANCE WORK STATEMENT

C.1. GENERAL INFORMATION

C.1.1. Purpose

Park roads and visitor transportation systems are intended to enhance visitor experience while protecting park resources. Transportation is, in many ways, the connection between the National Park Service mission of resource protection and visitor enjoyment. The purpose of the Visitor Transportation System (VTS) in Gulf Island National Seashore (GUIS) is to provide transportation for passengers riding the concessioner run tour boat service to Fort Pickens as well as allowing a park and ride option for visitors arriving in their own vehicle.

C.1.2. Period of Performance

2019 VTS tram operations Start Date: May 20, 2019, and End Date: October 31, 2019. Hours of operation will be 9:30 AM – 5:30 PM daily during Peak Season (May 15 – Aug 15) and Fri-Sun only during shoulder season (AUG 16 – OCT 31) to corresponded with the ferry schedules shown as follows:

Shoulder Season Schedule (50, 50, 30 Crossings)

August 16 – October 31

Pensacola to Fort Pickens

Departures

Fort Pickens to Pensacola Beach

Pensacola Beach to Pensacola

Mon-Thu

No Service

Fri - Sun 0900 0930 1030 1130 1200 1300 1400 1430 1530 1630 1700 1800

Peak Season Schedule May 15 – August 15

Pensacola to Fort Pickens

Fort Pickens to Pensacola Beach

Pensacola Beach to Pensacola

Mon - Thu 0900 0930 1030 1130 1200 1300 1400 1430 1530 1630 1700 1800

Fri - Sun 0900 0930 1030 Boat 1 1130 1200 1300

1400 1430 1530 1630 1700 1800 Pensacola to Pensacola

Beach Pensacola Beach to Fort Pickens

Fort Pickens to Pensacola

Fri – Sun 1200 1300 1400 Boat 2 1430 1530 1630

1700 1800 1900 1930 2030 2130

C.1.3. Routes

Following are the current VTS routes:

Langdon Route

The Langdon route operates from the tour boat plaza at Fort Pickens to Langdon Beach with a stop at the Fort Pickens campground entrance (Loop B-D). The tour service is expected to drop off approximately 10,000 – 15,000 riders a year to the tour boat plaza at Fort Pickens. The VTS is operated solely within GUIS on park owned and maintained roads for which GUIS has jurisdiction and regulatory authority.

C.1.4 Route, Schedule and Period of Performance Changes

Non-emergency Changes

As the VTS responds to changing visitor patterns and needs, the Contractor and the NPS will work together to provide the best visitor services while maintaining the legal framework of this contract. Minor non-emergency service changes will be communicated from the Contracting Officer’s Representative (COR) to the Contractor’s designee at least seven (7) days prior to the required change. The Contractor shall not deviate from the NPS approved Route and Schedule without first receiving prior NPS approval in writing. In addition should the need arise the Government may, after giving the contractor sufficient notice, alter, change, add or delete the period of performance and routes within the park without a change to the contract unit price; however, differences between estimated quantities and actual quantities of service hours may result in changes to the contract unit price in accordance with contract clause 52.211-18, Variation in Estimated Quantity.

Following are potential reasons for route and/or schedule changes:

a) Meet desired service levels and hours of operation according to visitor and Park needs.

b) Extension of the service year.

c) Special orders concerning detours or other similar issues by the CO.

Emergency Changes

In the event of emergency situations such as dangerous weather, fire, or collisions, tram vehicle drivers with the concurrence of the Contractor’s designee, may modify routes and schedules as they deem necessary during the period of the emergency. All situations requiring modification of routes and schedules must be immediately relayed in order of priority within 15 minutes to:

1. Park dispatch at (850) 934-4050

2. Contracting Officer’s Representative: Cell phone – RW Jenkins (850) 232-3625

3. Chief Ranger: Office phone (850) 934-2615 (office)

The CO, Superintendent, Deputy Superintendent or Chief Ranger may request the Contractor’s designee to modify routes and schedules as they deem necessary during periods of emergency (e.g. transporting NPS staff).

C.2. GOVERNMENT FURNISHED PROPERTY

C.2.1. General

Government-furnished property shall be governed by FAR Clause 52.245-1. The NPS makes no warranty of any kind, nature, or description, expressed or implied, as to the quality, performance, or state of repairs of any NPS provided property. The Contractor is expected to exercise diligence in the protection of Government facilities and equipment. The NPS shall furnish, without price or cost to the Contractor, the following:

C.2.2. Equipment

The NPS will provide six motor and trailer units. Equipment shall remain in sole ownership by the NPS. Nothing contained in this Contract or in the payment of services shall enable the Contractor to acquire any right, title, or interest in or to Government property.

C.2.3. Facilities

The Government shall provide a tram storage facility at Battery Langdon. The contractor can store, stage and charge trams at this facility during the day and overnight. Electrical utilities for Battery Langdon are paid by the NPS.

C.3 CONTRACTOR RESPONSIBILITIES

C.3.1. General

The contractor shall furnish one or up to three drivers dependent upon the need as tour boat ridership and number of tour boat passengers desiring use of the VTS to reach other route destinations within the Fort Pickens area will vary based upon demand. It is the intent of this contract that the contractor provides safe, timely, professional and reliable services to satisfy requirements described herein the following sections. The Contractor shall provide all supervision and personnel necessary to provide the transit service as defined in contract documents.

All waste materials shall be disposed of in an environmentally friendly and NPS approved manner that complies with all federal, state, and local regulations.

Passenger/visitor lost articles found by Contractor personnel shall be secured and turned over to the COR.

C.3.2. Schedule

The route schedule and times will be:

• From the tour boat plaza at Fort Pickens to Langdon Beach with one stop at the Fort Pickens campground entrance (Loop B-D), a total of three stops. Route is 2.5 miles one way, 5 miles round trip. A single 27 passenger tram (motor and trailer unit) will operate continuously throughout the designated daily operating period. Approximate round trip frequency is estimated at 30 minutes, including loading, unloading, and wait time at tram stop locations.

• Daily schedule will be 9:30 AM – 5:30 PM

C.3.3. Battery Langdon Facility

The Contractor shall operate from the NPS provided Battery Langdon facility located on Fort Pickens Road. The contractor is responsible for the following:

a) Ensuring Battery Langdon is secure and safe-guarded, to include locked doors and adhering to general standards for physical security of property and vehicles.

1. Cleaning of the non-public areas shall occur on a frequent basis (at least weekly) ensuring cleanliness of the work areas.

The contractor shall not post any signs within the park or on the tram vehicles without the prior written approval of the CO.

Overnight parking of tram vehicles shall be allowed at the Battery Langdon facility only.

Daily routine checks of tram vehicles is allowed within the walls of the Battery Langdon facility only.

Scheduled safety inspections may be performed by Federal and State OSHA Officials and NPS Officials. The park may request additional inspections by the State Department of Transportation. The Contractor shall permit and cooperate with the aforementioned inspections.

Contractor shall be conservative in water use and all other resources and utilities.

C.3.4. Vehicles

General

The NPS shall maintain all tram vehicles such as maintenance repair vehicles, tram vehicle trailers, etc.

necessary for the accomplishment of this contract.

Specifications

Each NPS provided electric tram vehicle shall:

a) Operate at speeds up to 25 mph. NOTE: The speed limit for all vehicles on Fort Pickens road which the

VTS operates is 25 MPH.

b) Operate per federal, state and local regulations.

c) Be equipped with:

• Automatic windshield wiper

• Internal PA System

• Americans with Disabilities Act (ADA) compliant ramp and restraint system

• On board smart charging system

• Trojan batteries (5 year life)

• Headlights, tail lights, break lights and turn signals

• Horn

• Digital dashboard

• Speedometer

• Battery capacity meter

• Dual quick charge system

• Grab handle bar kit

• Reverse bench seat

• High back bench seating

• Side and rear view mirrors

• Parking brake

• Aluminum rust protected rims

• Seat belts

• Department of the Interior license plates

d) Technical Specification per Tram:

• Model: MotoEV Electro Transit Buddy 27 passenger tram

• Range: 50 miles (full capacity)

• Climb: 20% grade (full capacity)

• Electric motor: 5KW (6.7 hp)

• Minimum turning radius: 18 feet

• Ground clearance: 7

• Batteries: QTY 16 – Trojan 105

• Charger: Eagle on Board-Dual Charging System

• Braking System: Rear & Front Hydraulic Brakes w/ Rear Mechanical Parking Brake

• Suspension: Independent/ Rear Steel Plate Suspension

• Drive: Rear Wheel Drive

• Body: Steel Framework + Fiberglass

• Roof: Fiberglass Painted to Match Vehicle

• Floor: Non- Slip Plastic

• Windshield: AS1 DOT Approved

e) Be operated in a mechanically sound state

f) Be clean and have an attractive appearance as defined herein:

1. Free of graffiti – interior and exterior.

2. Absence of oil or other excessive residue on the exterior.

3. Windows, seats, dashboard, stanchions, and exposed surfaces free of sand, dust, gum, grease, soil, etc.

4. Floor areas free of sand dust, gum, grease, oil, etc.

Any vehicle that the NPS determines does not meet the above standards shall not be utilized and shall be immediately swapped out by the Contractor and cleaned. The Contractor will notify the COR of any mechanical or safety deficiencies so the NPS can effect repairs.

Vehicle Maintenance

The NPS shall maintain all tram vehicles in a safe operating condition as per manufacturer requirements and industry best management practices. General maintenance includes, but is not limited to:

• Regular grease and lubricate the rear power assembly, wheels and steering column.

• Battery and tire replacement as needed.

• Adjusting brake system as needed.

• Checking the electrical system, contacts and wires for any obstructions, dirt or grease and clean with a cloth, brush or air.

• Keeping contacts free of dirt/sand (loose contacts can become hot).

• Checking the rated current of fuses before replacing.

• Disconnect the positive lead on the battery when servicing, for safety.

• Using only distilled water in the batteries.

• Monthly checking of the water levels and tightening the battery cables as well as inspecting the cable lock washers are present.

• Checking the torque on all wheel lug nuts (all tires) to be sure they are completely tight.

All aspects of repair and maintenance for the trams is the responsibility of the NPS. The Contractor will be responsible for notifying the COR if it observes any mechanical or safety deficiencies so the NPS can effect repairs.

C.3.5. Equipment

Communication Equipment

The Contractor shall supply:

a) Cellular phones or radios for each tram driver.

Cell phones or radios shall be operated in conformance with NPS polices. Tram vehicles shall not be operated without an operational cell phone or radio communication system.

Cell phones or radios shall not be used while vehicles are in motion.

C.3.6. Personnel

C.3.6.1 General

Hiring Requirements

Prior to the Contractor’s hiring, training, or utilizing any employee for this contract, the Contractor shall ensure that all employees meet the requirements set forth herein.

The Contractor shall:

a) Review personal & character references of employees provided for this Contract.

b) Not employ or utilize, for any type of services under this contract, any person who is a wanted felon. If the Contractor determines that such a person has applied for a position, the Contractor shall notify the Gulf Islands National Seashore Chief Ranger.

c) Reference section I for FAR Clauses 52.204-9 (Personal Identity Verification of Contractor Personnel) and 52.222-54 (Employment Eligibility Verification) for further guidance.

Personnel Training

The Contractor shall train personnel employed by the Contractor in the operation and safety inspection of the equipment used in the transportation service.

Substance Abuse Plan

The Contractor shall maintain and enforce a written Substance Abuse Plan that complies with the Federal Highway Administration Regulation 49 CFR, Pat 382.

Firearms & Weapons:

Employees are prohibited from possession of firearms and weapons while on duty.

Employee Uniform Guidelines

Drivers will be in uniforms that include employee identification.

Conduct of Contractor Personnel

The NPS is regulated by Federal Law and Title 36 of the Code of Federal Regulations – Parks, Forests, and Public Property, which also applies to Contractors and Contractors’ employees. Contractor personnel in contact with the public shall follow the National Park Service’s Expected Behaviors, set forth during NPS provided training conducted after award and prior to the start of operations.

The Contractor shall ensure employees receive proper training and provide courteous, helpful and safe operations. All Park visitors will be treated with a respectful attitude. A quiet, calm and professional voice shall be used when addressing Park visitors.

Opinions about park management shall not be shared with the public during working hours. Employees will be familiar with contents of the current the Superintendent’s Compendium.

C.3.6.2 Contractor’s Designee

The contractor’s Desginee shall:

a) Attend & participate in all meetings as requested by the CO which pertain to the VTS.

b) Be trained in CPR. A copy of certification shall be submitted to the CO upon request.

C.3.6.3 Tram Drivers

The Contractor shall not hire any person for a Driver position that:

a) Has a driving/motor vehicle record with more than five infractions points within the last two years.

b) Has a driving/motor vehicle record which contains a conviction within the last five years for any of the following:

1. Reckless operation

2. Careless driving

3. Driving under the Influence (DUI)

4. Driving While Intoxicated (DWI), and or Implied Consent

5. Any suspension or revocation of any driving privileges under any Implied Consent statutes regardless of the type of vehicle that was being driven.

This requirement shall be read broadly to cover any similar offense of operating any type of motor vehicle while under the influence of, or impaired by, any drug, substance or alcoholic beverage.

Drivers shall:

a) Be least 21 years of age.

b) Have a high school or equivalency diploma.

c) Clearly speak, read and write the English language.

d) Possess, before the operating season, a valid Florida operator’s license for the size and class of the vehicle driven. Tram vehicle drivers shall meet all other requirements and have all other licenses, permits, endorsements, or other privileges that, although may not be specifically referenced, are required by Federal and State laws and regulations.

e) Meet the minimum physical standards as described in the Federal Motor Vehicle Carrier Regulations, Title

49 of the Code of Federal Regulations.

f) Have completed, in addition to possessing the required licensing, a course of training in vehicle operations that will ensure safe and professional operation of said tram vehicles. This training will be developed by the Contractor, and tram vehicle driving experience may be substituted for formal training.

g) Attend an NPS orientation developed by NPS staff relating to park issues, resources, history, customer service etc. Tram vehicle drivers are employed primarily as transportation providers and not tour guides;

information provided to park visitors will be to encourage them to use the viewpoints and visitor services.

This training will enable drivers to provide basic, accurate information to questions from visitors in a courteous manner.

h) Adhere to the following appearance requirements. Drivers shall present a clean, well-groomed and neat appearance at all times. Hands, teeth, ears, and fingernails shall be clean. Hair shall be neat, clean, combed, and acceptably trimmed and groomed. Hair must not obstruct the vision of the operator from either the front or sides. Beards, mustaches, and sideburns shall be neat, clean, and trimmed to give a well-groomed appearance. Uniforms shall be cleaned and pressed at frequent intervals; must be neat, clean and in satisfactory fit, and must be in good repair. Buttons, emblems or logos shall not be worn, except for Contractor logo and name and Contractor awards, such as safe driving pins.

i) All drivers shall be trained and certified in first aid, CPR/AED. Documentation of certification shall be provided to the COR at start of contract and within 30 days of any re-certification.

Drivers shall adhere to the following requirements.

a) As a condition of employment all drivers shall ensure their seatbelts are properly fasten prior to putting their vehicle in motion.

b) Motor shall be turned off and key removed when drivers leave their vehicles in public areas.

c) Other roadway users (walkers, bicyclists, other vehicle drivers) shall be respected in word, deed and attitude.

d) If unable to pass, a safe distance shall be maintained behind bicyclists or pedestrians on the roadway. If passing, a safe distance shall be given between tram vehicles and bicyclists or pedestrians.

e) When passengers create an unsafe atmosphere the tram vehicle shall be stopped in a safe location and appropriate NPS or Contractor staff shall be immediately notified of the situation.

f) Vehicle horns shall be used to warn of unsafe conditions, not to gain attention.

g) All Park visitors will be treated with a respectful attitude. A quiet, calm and professional voice shall be used when addressing Park visitors.

h) Drinking and eating by drivers shall be allowed only when the tram vehicle is fully stopped.

i) Cell phone use shall be allowed for tram operations purposes only when the tram vehicle is fully stopped.

j) Opinions about park management shall not be shared with the public during working hours.

k) A complete uniform shall be worn when operating tram vehicles with passengers aboard.

l) Tips shall be neither solicited nor accepted.

m) Operate over designated routes in compliance with approved operating schedules and times with an emphasis on safety, positive customer service, and protection of NPS property and equipment.

n) Make a thorough pre-trip inspection at the beginning of each shift.

o) Be in a uniform at all times while operating tram vehicles.

p) Communicate with the Contractor’s personnel for all service related communications via cell phone. (Cell phones may only be used when the tram vehicle is not in motion).

q) Record numbers of all passengers at each stop according to On-Site Operations Manager Reporting Logs, as described herein. Reference C.6

r) Immediately notify GUIS dispatch when the following occur:

1. Any injury or illness warranting medical attention,

2. Any property damage,

3. Any vehicle accident,

4. Any complaint against an NPS employee or volunteer

s) Contact Contractor’s personnel with immediate notification of GUIS dispatch as appropriate when:

1. Involved in a collision of any type (regardless of the amount of damage), and/or any injury, regardless of severity, to contractor’s staff, passengers, Service staff, visitor or wildlife.

2. There is a mechanical problem, including wheelchair lift, destination sign, no-starts, as well as any other mechanical problem that may cause a delay.

3. There is an incident on the tram vehicle, (e.g. argument with a passenger, injury, sick passenger, and physical violence on the tram vehicle).

4. Encountering a detour or blockade on the route that was not previously reported.

5. Passengers are passed up due to an overload or a lift not working.

6. Resuming picking up passengers (giving the approximate number of passengers passed up).

7. Requiring information, assistance, or action by dispatch.

8. Reporting a collision or emergency that is observed in which there are obvious injuries or the parties involved ask the tram vehicle driver to call.

C.3.7. Reports and Performance Plans

General

All reports shall become the property of the NPS upon submittal.

Monthly Reports:

Monthly Service Reports shall be submitted by the Contractor within 5 days of the end of the month. Reports shall support invoices. The Contractor shall provide the service report to the COR, who will verify its submission before a monthly invoice may be submitted for payment. Invoices submitted without adequate support will be returned unpaid for reprocessing.

The monthly service report shall include:

a) Drivers Hours

b) Mileage Log. Logs, the vehicle number, the odometer readings.

c) Rider Statistics by Route, Day, Hour, and Month, Counting Boardings. (Drivers will count passengers boarding at each stop)

d) A narrative of the significant events for the month. Examples of items, include exceptional crowding at loading points, items of concern in operations, numbers of inspections made, drivers’ suggestions for improved operations, etc.

e) Total number of actual hours of service provided for the invoiced month in accordance with the contract and any amendments.

Reporting Logs noting number of passengers boarding and exiting at each stop, delays due to visitor traffic blocking access in duration of more than 5 minutes, collisions, daily activities, and driver shifts for each tram vehicle.

C.3.8. Invoices

No later than 10 days after the end of the billing month, the Contractor shall submit invoices through the Invoice Processing Platform (IPP). The invoice shall provide a detailed accounting of billed transit service hours.

No payment due in any month shall be paid unless the monthly reports required pursuant to this contract due for all periods prior to and including the month for which payment is requested have been filed with NPS in accordance with this Contract.

C.3.9. Complaints & Commendations

Complaints about service are an adverse reflection on both the Contractor and the NPS. It is in the best interest of both parties under this Contract to minimize complaints about transportation services.

TRAM SERVICE - Every complaint, concern, suggestion, or commendation concerning personnel and service provided by the Contractor received by the Contractor, must be provided to the COR within 24 hours of receipt and investigated with corrective action taken within 72 hours of receipt by the Contractor. Complaints involving safety issues shall require the immediate action of the Contractor. Within 72 hours of the Contractor's receipt of the complaint, the Contractor must respond with the disposition of the complaint to the COR, including any action taken to prevent re-occurrence of the complaint in the future.

NATIONAL PARK SERVICE - The Contractor will also forward to the COR any and all complaints, concerns, suggestions, and commendations that are received directly by the Contractor concerning the NPS within 24 hours of receipt.

The NPS shall provide the Contractor with standard Visitor Comment forms. Visitors that offer verbal comments to Contractor personnel shall be provided a comment form to be completed by the visitor and returned to the Park, if they choose.

C.3.10. Safety

General

The Contractor shall develop, maintain and implement a written Safety Program. The contractor shall submit the plan to the COR for approval prior to commencing any work on this contract. The program / plan shall include the following elements:

• Adherence and implementation of all requirements and recommendations of OSHA, the National Park Service Loss Control Management Plan, Guideline National Park Service-50)

• Purpose, Duties, Responsibilities and Administration

• Inspection and Abatement

• Collision Investigation and Reporting

• Safety Committee and Annual Plan Review

• Training

• Emergency Procedures

The Contractor shall maintain a safe and healthful environment for all employees and visitors under the influence of the Contractor's operations.

Scheduled safety inspections may be performed by Federal and State OSHA Officials and National Park Service officials. The park may request additional inspections by the state Department of Transportation.

The Contractor shall submit a Monthly Safety Report, including, but not limited to, narrative of all collisions or incidents, notice of attendance at safety meetings, notice of safety training held and suggestions for safety improvements.

The Contractor shall prepare and submit a Collision Report, for any collision or incident involving Contractor employees or Contractor vehicles within Gulf Islands National Seashore or Government vehicles at any location. Except for witness statements, reports will be typed or prepared on computer.

In addition, NPS dispatch must be notified at the time of all motor vehicle collisions and a law enforcement ranger will be requested in order to complete an investigative report.

The Contractor shall maintain a system of records to meet United States Department of Transportation (USDOT) and Florida Department of Transportation (FDOT) regulations regarding employee records for driving time and for on-duty time for all tram vehicle drivers.

C.3.11. Media

Passengers shall not be subjected to requests for interviews by the media in an environment where the passenger is held “captive”, such as on board a tram vehicle. Any member of the media boarding one of the tram vehicles with the intent to conduct passenger interviews shall be instructed that, providing the passengers are willing to be interviewed, the interview can take place when the passengers are off the tram vehicle; and there are to be no interviews on board the tram vehicle.

C.4 QUALITY ASSURANCE

Quality assurance reviews, observations and inspections (ROI) by NPS staff shall be performed periodically.

The NPS shall perform ROI on all areas of the VTS. The NPS reserves the right to perform ROI at any time, both announced and unannounced. During ROI the COR will inform the Contractor of all conditions which must be corrected and the time period the Contractor has to correct the condition. All corrective actions are subject to follow-up ROI by the COR or their designee.

All inspections performed by the COR or their designee are for the benefit of the government and do not absolve the contractor of the need to perform inspections of their own.

The following table indicates contractor tasks upon which the Government intends to evaluate the contractor’s performance via ROI. The Government and Contractor shall maintain a record of all ROI. At the end of each month the Government shall calculate the % of ROI for which the contractor was not in compliance with the contract requirements. When the % of non-compliance exceeds the acceptable quality level (ACQ) noted below the contract price and subsequent invoiced amount shall be reduced by the noted Price Reduction.

The Government may enforce other contractual remedies including but not limited to termination for default, if the contractor performs significantly below the AQL and/or should the contractor’s performance not meet the AQL for 2 or more months within a 1-year period.

Quality Assurance Surveillance Plan (QASP)

Category Critical Task PWS Section

Acceptable Quality Level

(AQL)

Monitoring Method

Price Reduction for Non-adherence to

AQL

Route & Schedule The contractor operates only on approved routes & schedules

C.1.4 & 5, C.3.1 & 2 90%

Reviews and observation of operations

-$2,000

Battery Langdon Facility Work area will be clean C.2.3, C.3.3 85% Field inspections -$1,000

Tram Vehicles Vehicles are operated in accordance with this document.

C.3.4 95%

Reviews & observations of operation and field inspections

-$3,000

Communication Equipment

A communication system is operated and maintained in accordance with this document

C.3.5 90%

Reviews & observations of operation and field inspections

-$2,000

Personnel Personnel requirements noted by this document are adhered to.

C3.6 90%

Reviews & observations of operation and field inspections

-$2,000

Reports All required reports are complete and submitted on time

C.3.7 85% Reviews -$1,000

Complaints & Commendations

The contractor adheres to the requirements of this documents

C.3.10 85% Reviews -$1,000

Safety The contractor adheres to the requirements of this document

C.3.11 95%

Review & observations of operation and field inspections

-$3,000

C.3.11. Media

C.4 Quality Assurance