PIV_Statement_of_Work_0005.docx

Scope of Work Physical Access Control System Maintenance & Repair Boston National Historical Park, Boston American National Historic Site, & Boston Harbor Island NRA Boston, MA

A. Description of Services:

The Contractor shall provide all supervision, labor, administrative support, materials, tools, parts, supplies, equipment and transportation necessary to perform all maintenance and repair services, preventive maintenance, and modifications of the Physical Access Control System (PACS), components, in addition to documentation, monitoring, and reporting of equipment activity and services described herein on all PACS system parts at the Charlestown Navy Yard, Bunker Hill Monument, and Boston African American National Historic Site.

B. Routine Maintenance and Repair Services:

The Contractor shall be responsible for performing all routine maintenance and repair work required to maintain the PACS System in the condition prescribed by the original equipment manufacturers recommended guidelines and/or warranty requirements. The Contractor shall work closely with the National Parks Service Contracting Officer’s Representative, (COR), to address various trouble calls.

Line Item 00010 (Bi-Annual):

1. Equipment/Hardware

a. To include, but not limited to cleaning, alignment, configuration, and adjustment of all installed components to provide proper, efficient operation of the system.

b. Functional Verification – access control devices, locking mechanisms, door monitors, REX’s, and push buttons.

c. Functional Verification – Uninterruptible Power Supply Systems (UPS).

Line Item 00010 (Bi-Annual):

2. Network Maintenance

a. Hardware

i. The contractor will perform infrastructure development, network maintenance and support services to/on all hardware from where connection is made from the backbone to the device. Network routers are not part of this scope and are specifically excluded.

ii. On-going technical support for the security network hardware, consisting of, but not limited to switches, patch panels, multiplexers, transducers, cable infrastructure transmission media, including fiber, copper and wireless.

iii. Workstation’s functionality.

iv. Manage storage devices, to include any proprietary storage devices associated with security hardware to ensure operability.

v. Reset/replace malfunctioning devices; inspect network hardware and pathways as required.

vi. Maintain network speed and viability and repair malfunctioning devices.

b. Software

i. Ensure critical network security updates are applied as required.

ii. Review and management of firewall, virus, and spyware protection tools.

iii. Maintain software licensing as required by the manufacturer.

Line Item 00010 (Bi-Annual):

3. Preventive and corrective maintenance activities include any adjustment, programming, configuration, repair, or replacement because of normal system operator, administrator, and end-user activities for all supported systems.

Line Item 00010 (Bi-Annual):

4. In addition to the work detailed above (B.1 through B.3) the following work items/repairs shall be included as part of Base Services:

a. Software updates to maintain the most current version available from the manufacturer, including, but not limited to:

i. Hardware firmware,

ii. Operating System software,

iii. CCURE9000 Access control software,

iv. Sub-modules,

v. Barcode software

b. Any other requirements imposed by manufacturers to ensure continued factory service and support.

Line Item 00010 (Bi-Annual):

c. Bi-Annual Maintenance: The Contractor shall provide the following services on a Bi-Annual Basis at all NPS sites indicated in this statement of work:

i. Inspect all listed equipment for proper functionally,

ii. Clean all readers and housings,

iii. Inspect control signal, power, and connectivity,

iv. Submit Report Stating the operational status of all equipment,

v. Provide a detailed cost estimate for repair or replacement of any defective equipment, including labor hours and parts cost (See Part F - Supplemental Services)

Line Item 00020:

5. Service Call Response

a. The Contractor shall provide a 24x7x365 to the NPS Telecommunications Operations Center, (TOC), with a single point of contact for all 24- hour service call response requests for service. The TOC desk personnel shall be responsible to log and forward basic information about calls including party calling, caller’s contact information, accurate technical description of the problem or request, extent of the outage if a portion of the system is down, equipment and location involved, and any other relevant technical portions of the activity log entry for the call. The Contractor’s dispatch center/desk must be accessible by phone, text, or email.

b. The Contractor shall respond to all requests for service and corrective action 24 hours a day, 365 days of the year. The Contractor may at a minimum initially dispatch one technician, or network personnel, as applicable to respond to the call for service. However, if the Contractor determines additional personnel are required to complete any time/security sensitive repairs and return a unit to service, the Contractor shall dispatch the additional personnel as needed, to complete thorough diagnosis and recommendation for complete resolution. Contractor to make all repairs not greater than $300.00. No repair shall be postponed, or any unit placed out of service due to lack of Contractor resources, without written approval by the COR.

c. The Contractor’s dispatch center/desk shall immediately upon receipt of a request for service contact on-site personnel to respond during Contractor’s duty hours, or if a call back is issued by NPS during Contractor’s off duty hours contact the Contractor’s personnel to respond to the Recall.

d. The Contractor’s personnel shall at a minimum acknowledge any page for service during Contractor duty hours within fifteen (15) minutes of notification by the Contractor’s dispatch center/desk.

e. Outside duty hours at NPS, the Contractor’s personnel must be on-site within two (2) hours of receiving a Recall page for on-site services.

f. Historical date estimates that approximately 4 service calls are needed on an annual basis. Note: contractor must respond to all requests for service without limitation to quantities.

g. Duty Hours & Check-In Requirements:

i. Charlestown Navy Yard: 07:00 am to 4:00 pm

ii. Bunker Hill Monument: 07:00 am to 4: 00 pm

6. The Contractor employees shall check-in and inform the TOC as to the purpose of the visit, during check-out, the Contractor shall apprise the TOC of the operational status of the unit(s) of which they responded to, or specific actions taken to accomplish repairs.

Line Item 00030:

7. Provide CCURE9000 3-year License for Government’s current system at current licensing level.

Line Item 00040:

8. Supplemental Services

a. Supplemental Services for work estimated over $300 shall be requested and approved in advance by the COR and Contracting Officer.

b. The Supplemental Service Order will contain a detailed description of the services that are required from the Contractor. The Contractor shall provide the COR a detailed cost estimate including an itemized breakdown for all labor, parts and materials and shipping as well as a schedule with critical milestones for completing the work.

c. Labor rates included on the contract price schedule (Supplemental Services) for the contract will be used in preparing these estimates. Labor Rate Categories shall be in accordance with the Contractor’s GSA Schedule Contract.

d. Both the cost breakdown and schedule shall be made part of the Call Order. The Contractor shall not proceed with any supplemental service work until authorized in writing via executed modification by the Contracting Officer.

9. Vandalism/Abuse/Accident Repairs:

a. As a part of Base Services, the Contractor shall respond to all calls for suspected vandalism/abuse/accident that involve the equipment covered by this contract. If the Contractor finds suspected vandalism/abuse/accident damage to the equipment the Contractor shall immediately contact the NPS COR. The Contractor shall document the incident in accordance with COR instructions.

b. The repair of validated instances of vandalism/abuse/accident will be reimbursed as Supplemental Services, following the procedures described above.

c. The Contractor shall proceed with corrective action after the COR/Contracting Officer provides an approved Supplemental Service Order

10. Key Personnel:

a. Contracting personnel must obtain and be certified from the State of Massachusetts with an “S” license Information for certification can be found @ http://www.mass.gov/eopss/agencies/dps/s-license.htm/. The Contractor shall identify and provide the COR with a list of names and telephone numbers of the key personnel who shall be responsible for fulfilling all the requirements of this SOW including responding to Service Call Responses. Contractor’s key personnel list shall be provided to the COR seven (7) days after contract award date and shall be updated when approved changes are made. Only the Contracting Officer may approve changes of Contractor Key Personnel.

11. NPS Inventory:

a. Building 109:

i. 1 Dell Server running CCure9000 Access Control Software

ii. 1 iStar Edge controller

iii. 1 Enrollment card reader

iv. 2 Dell workstations that communicate with Dell Server to display Access Control data to Dispatch operators

b. Marine Barracks

i. 2 iStar Ultra controllers

ii. 9 Doors with access control system

iii. 1 Elevator with access control system

c. Bunker Hill Museum:

i. 1 iStar Edge Controller

ii. 1 Door with access control system

d. Bunker Hill Monument:

i. 1 iStar Edge Controller

ii. 1 Door with access control system