B09_Attachment_1_Version_2_VRP-HOAL_LE_Bridge_Course_Custodial_Services_SOW_(3)_0002.docx

STATEMENT OF WORK

CUSTODIAL SERVICES

Horace-Albright Training Center & Lodging Units 1 Albright Avenue Grand Canyon, AZ 86023

NATIONAL PARK SERVICE

WASO - VISITOR & RESOURCE PROTECTION

PURPOSE

The Horace Albright Training Center (HOAL), a unit of the National Park Service, manages all property within its land assignment in Grand Canyon National Park, Arizona. All work under this contract will occur within HOAL’s boundaries at 1 Albright Avenue, Grand Canyon, AZ 86023. This contract covers custodial services at all locations: five lodging (dormitory-style quarters) facilities, one fitness/community center, and one training facility containing offices, conference rooms, training rooms, fitness equipment, stairwells, lobbies, landings, kitchenettes, restrooms, lodging units, and related areas. The objective is to maintain a safe, sanitary, environmentally responsible, and visually well-kept environment for park employees. Services will begin on the date specified in the Notice to Proceed and continue through September 2026.

The contractor shall provide all management, supervision, labor, tools, equipment, materials, supplies, and transportation necessary to perform and coordinate these services. Work must ensure effective cleaning and maintenance of NPS locations including lodging units and administrative buildings. The requirements in these special conditions serve as general guidelines for the services to be furnished. All work shall comply with applicable laws, regulations, instructions, and accepted commercial practices.

All contractor personnel entering these facilities must complete the HSPD-12 clearance process and obtain an ID badge before access is granted.

This contract will be awarded as a firm-fixed-price requirement for a 9-month base period of performance. Contractors shall propose a total price for the 9-month period.

The Government does not anticipate a need for “Start-Up Services” since existing services will continue without interruption during the solicitation period. However, offerors shall include firm-fixed-price proposals for an optional CLIN titled “Start-Up Services.” The Government may choose to award this optional CLIN, at the quantity and price proposed, by written notice from the Contracting Officer within 45 days after contract award.

The Government will evaluate proposals for award based on total price.

Schedule of Services:

A. Administrative Areas (Kowski Hall, Karraker Lounge, Laundry Rooms)

1. Daily Services

a. Restrooms

· Clean and sanitize

· Sinks (bowl, fixtures, spigots, handles, drains, chrome surfaces)

· Counter tops

· Toilets (seats on both sides, bowl exterior and interior, handles, tanks, etc.)

· Urinals (inside and out, flush handles and piping, etc.)

· Door handles

· Hand driers

· Paper towel dispensers

· Frequently touched surfaces in bathroom stalls (i.e. toilet paper holders, flush plates, partitions walls, partition latches, grab bars, etc.)

· Walls/partitions adjacent to and behind urinals and toilets.

· Clean all mirrors including trim

· Sweep and mop all restroom floors

· Replace toilet paper

· Fill soap dispensers

· Spot clean as needed

b. Trash

· Empty refuse and recycling containers

· Replace liners as needed

· Dispose of refuse and recyclables in the appropriate NPS-provided dumpsters on site

c. General Room Cleaning (all rooms and hallways)

· Dust all exposed horizontal surfaces

· Clean and sanitize all frequently touched surfaces (fitness equipment, desks, tabletops, counters, benches, door handles, etc.)

· Sweep all outdoor landings, steps, and entrance sidewalks clear of debris

d. Classroom B (Tactical Skills Training Room)

· Sweep and mop all matting

e. Entrances

· Clean all glass windows (interior and exterior) at all entrance doors and secondary entrances.

· Clean interior window and door frames

f. Drinking Fountains

· Clean and sanitize all drinking fountains

g. Kitchens and Break Rooms

· Clean and sanitize all counter tops and sinks

· Replenish all soap and paper towels

· Clean and sanitize all appliances

h. Floors

· Vacuum all carpeted areas including floor mats

· Sweep and mop all hard surfaced floors

· Sweep and mop fitness center flooring

i. Afternoon Re-check and Cleaning

· Clean countertops and sinks

· Toilets and urinals

· Spot clean as needed

· Clean hand driers as needed

· Soap, toilet paper, and paper towel dispensers

· If less than ½ full, refill

· Mop bathroom floors

· Clean mirrors

· Check all trash/recycling containers

· If full, empty and replace liners.

2. Weekly Services

a. General Room Cleaning

· Spot cleaning and sanitizing as necessary

· Thoroughly clean and sanitize all furniture (vertical and horizontal surfaces)

· Fitness equipment

· Desks

· Tables

· Chairs/Benches

· Shelving

· Vacuum and spot clean upholstered furniture

b. Sweeping and Dusting

· Sweep or dust all other surfaces not cleaned on a daily or weekly basis

· Radiators

· Windowsills

· Ledges

· Vent covers

· Grates

· Walls and baseboards

· Under the break

· Sweep and clean under and around refrigerators

c. Clean Windows

· Clean the interior of all windows

· Clean/wipe/dust all interior window and door frames

· Clean glass and framing of all interior glass along walls, doors, display cases.

d. Clean Curtains and Blinds

· Dust all window blinds (both sides)

· Vacuum curtain panels (both sides)

e. Janitorial/Storage Closets

· Clean and organize closets to include floors, walls, mop sinks, shelving.

· Wipe of excess cleaning products that may have spilled.

· Consolidate excess bottles of products, clean rags, sponges, brooms, mops, brushes, etc.

· Sweep and mop floors

· Dispose of waste B. Lodging Units

1. Service lodging units as they become vacant. Typically, units will be vacated monthly, but there may be times when a unit will need to be serviced more frequently.

2. Sweep and mop all hard surfaced flooring

3. Vacuum all carpeted areas including floor mats.

4. Bathrooms

a. Clean and sanitize

· Sinks (bowl, fixtures, spigots, handles, drains, chrome surfaces)

· Counter tops

· Toilets (seats on both sides, bowl exterior and interior, handles, tanks, etc.)

· Door handles

· Frequently touched surfaces (i.e. toilet paper holders, flush plates, walls, grab bars, etc.)

· Walls adjacent to and behind toilets.

· Clean all mirrors including trim

· Replace toilet paper as needed

· Spot clean as needed

5. Kitchenettes

a. Clean and sanitize countertop and sink

b. Replenish soap

c. Clean and sanitize all appliances

6. Trash

a. Empty refuse and recycling containers

b. Replace liners as needed

c. Dispose of refuse and recyclables in the appropriate NPS-provided dumpsters on site

7. Clean Curtains and Blinds

a. Dust all window blinds (both sides)

b. Vacuum curtain panels (both sides)

8. Windows

a. Clean the interior of all windows

b. Clean/wipe/dust all interior window and door frames

9. Linens and Towels

a. Strip, replace with clean, and launder all linens, pillows, and towels

10. Mattress

a. Clean and disinfect mattresses

b. Flip and/or rotate mattress 180-degrees

c. Inspect for stains, damage, and bedbugs C. Monthly Services (Administrative Areas and Lodging Units)

1. Clean Windows

a. Clean exterior of all windows

b. Clean all exterior window frames

2. Clean and sanitize all trash and recycling containers

3. Clean light fixtures and ceiling fans

4. High dusting (tops of cabinets, shelves) D. Annual Services (Administrative Areas and Lodging Units)

1. Floors

a. Strip and wax vinyl, tile, and polished concrete floors

b. Shampoo all carpets and floor mats

2. Window Blinds

a. Clean and sanitize all window blinds, both sides

3. Pressure wash building entrances and walkways E. As Needed

1. When a complaint is received, cleaning services should be provided to mitigate the concern as soon as possible.

2. Cleaning services will be required when a space is vacated by a building occupant or before and after a scheduled conference/meeting.

3. Emergency cleaning response (floods, spills, biohazards, etc.)

4. Inventory management of cleaning supplies and consumables

5. Reporting conditions such as wear and damage such as leaky faucets, broken glass, fire hazards, broken dispensers, and other deficiencies

6. Coordination with COR for repairs identified during cleaning

I. LOCATIONS

Reference Appendix A identified as “Location Data” for each of the locations to be serviced. The data provides addresses, square footage, hours of operations, and site-specific interiors.

II. DUTY HOURS

This contract requires daily support services as outlined. The determination of the total daily productive personnel hour requirements for the performance of all services specified herein is the sole responsibility of the contractor.

All services shall be performed between the hours of 7:00am and 6:00pm. Daily services are to be performed Monday through Friday (5 days a week).

The Contractor will follow the Federal Government Work Schedule policy by the Office of Personnel Management (OPM) for determination of closures or delays to the contract work schedule (i.e., Government closed on a federal holiday, the personnel will not report).

All work outside of the designated performance hours are required to be requested seven (7) business days in advance, in written form, by the Contractor to the Contracting Officer’s Representative (COR) for approval. Such requests may be for extended hours, weekends, and/or holidays. Additionally, the exception of floor stripping and sealing which shall be performed outside of normal business hours or on weekends as scheduled with the COR and Site Inspector for approval.

The contract requires “as needed” services as specified.

III. GENERAL PROVISIONS

A. The contractor shall provide all management, supervision, labor, materials, supplies, tools, equipment, and all other items needed to coordinate and ensure quality workmanship.

B. The contractor shall take care so as to not damage existing infrastructure. The contractor shall be held liable for cost of all repairs to existing infrastructure that results from the performance of this contract.

C. The determination of the total daily productive man hour requirements for the performance of all services specified herein is the sole responsibility of the bidder. This contract requires custodial services as outlined. It is of the utmost importance that the contractor utilizes skilled and productive manpower in order to satisfactorily furnish the required level of service specified in this contract.

D. Quality service is required at the full performance level of specified services, beginning at the contract start date. Contractor shall be responsible for professional quality and services coordination.

E. Although a comprehensive list of structures and the spaces within is included in this Scope of Work, the Contractor shall take into consideration the potential existence of unknown assets or infrastructure.

F. The contractor shall provide all necessary supervision, safety protection devices, and personal protective equipment (PPE), required for complete and safe operations on site.

G. Contractor shall investigate existing conditions, review any applicable specifications, and make modifications to achieve the objective of the NPS.

H. Contractor is responsible for meeting all OSHA and industry regulations that apply. Contractor personnel shall possess and maintain all required certifications; contractor is responsible for ensuring that appropriate certifications are in place.

I. Contractor shall research and verify, and, at all times, comply with all applicable laws, life safety codes, ordinances, rules, regulations, and orders of authority having jurisdiction.

J. All work areas shall be completely cleaned up at the end of each workday. Contractor shall dispose of all waste on site.

IV. SCOPE OF SERVICES

A. Hard Surfaced Flooring

1. Cleaning and Sanitizing Flooring

a) Floors should be swept with an appropriate broom removing all loose dirt, dust, debris, etc.

· Dust mopping surfaces shall be considered acceptable in lieu of sweeping.

· Floors shall be swept to wall edge including all corners and joints with vertical surfaces.

b) Mopping shall be accomplished using a disinfecting floor cleaner as recommended for the flooring type being cleaned.

· Amount of cleaner to be used and application rate per product manufacturer requirements for floor sanitizing and as approved by the COR and Site Inspector.

· Product used shall allow floors to dry quickly and free of visible smearing or without haze.

· Mop and clean all floors to mop boards or wall edge including all corners and joints with vertical surfaces.

· Place warning signs until floors are fully dry. Provide ventilation, as needed, to speed drying.

c) Cleaned floor surface to be visibly clean and free of all debris, dirt, grim, and shall be clean in appearance and odor and free of streaks or haze and shall have a shiny finish.

2. Stripping and Waxing Floors

a) Strip and buff all hardened flooring and polished concrete floors using floor polish as recommended for the flooring type being serviced.

b) Use a commercial-grade buffing machine appropriate for the floor type and area size and must be capable of producing a polished uniform finish using appropriate brushes or pads. Inspect buffing pads frequently for dirt or debris to prevent scratching; replace pads as needed.

c) Follow all manufacturer requirements for operation of the buffing machine. Buffing shall only occur after floors have been thoroughly swept and mopped.

d) Block off the work area with caution tape and conduct buffing only after the building/area is closed, or prior to opening, ensuring sufficient time to complete the entire floor in one continuous session. Partial or staggered buffing is not permitted.

e) Finished floors shall be shiny and free of blemishes, haze, scuffs, scratches, marks, and dullness. Any area not meeting this standard shall be re-polished at no additional cost to the Government.

f) Place warning signs until floors are fully dry and provide ventilation as needed to assist drying.

B. Vacuum and Shampooing Carpets

1. Vacuuming activities shall be done using a vacuum capable of removing all visible dirt, dust, hair, stains, mud, and debris from carpets.

a) If stains or crusted debris remain on carpets, spot clean using a cleaning product and application as required by product manufacturer.

b) Spot cleaning shall remove any stains or debris from carpets.

2. Shampooing

· The Contractor shall use a commercial-grade hot water extraction method capable of deep cleaning.

· Remove all easily portable furniture—such as chairs, desks, tables, and trash cans—from the cleaning area prior to service.

· Vacuum all carpeted areas thoroughly before beginning extraction.

· Notify the COR and Site Inspector/Inspector of any existing damage, unusual stains, or carpet separation prior to cleaning.

· Use only low VOC, non-toxic cleaning chemicals compatible with carpet type. Pre-treat high-traffic and heavily soiled areas.

· The finished carpet shall be free of visible stains, streaks, rippling, delamination, shrinkage, or residue. Chemical odor shall not exceed a mild cleaning smell. Transition areas must be even and free of spotting.

· Cleaning shall be performed using adequate suction to minimize drying time. Carpets shall not be overwetted and must be fully dry within six (6) hours.

· Return all moved furniture to its original location upon completion.

· Place warning signs in damp areas until the carpet is fully dry and provide ventilation as necessary to aid drying.

· Report any conditions requiring repair—such as frayed seams, damaged backing, or signs of mold—to the COR and Site Inspector.

3. Tactical Training Mats and Fitness Room Flooring

a) Thes areas will be prepped with padded and rubber matting along the floor and bottom half of the walls.

b) Mats/flooring shall be swept to remove all dirt, debris, dust, etc. from the surface paying special attention to seams and corners where dirt can accumulate.

· Dust mopping surfaces shall be considered acceptable in lieu of sweeping.

c) After the mats are swept, mopping/wiping shall be done using a disinfecting cleaning product specific to the flooring type.

d) After using the disinfecting solution, mats shall then be mopped/wiped clean using water to remove any soap residue to prevent buildup and maintain the mat’s integrity.

C. Clean and Disinfecting Surfaces

1. Cleaning and sanitizing shall be done using a disinfecting cleaning agent specific to the surfaces being cleaned, as approved, and shall be done so in accordance with cleaning product manufacturer’s requirements.

2. Cleaning shall be done in a manner that leaves no visible dirt, hair, stains, grime, discoloration, haze or glare, smudges or blemishes on any surface cleaned upon completion.

3. No standing or excess water shall remain following cleaning of surfaces.

D. Dusting

1. Dry dust using only a clean dusting wand typical of this type of work. Do not apply dusting or cleaning products to any displays as to not cause any damage.

2. Dusting shall remove all dust, cobwebs, lint, and dirt from surfaces.

3. There may be times when a damp mob will need to be used to ensure surfaces are cleaned thoroughly, especially on vent covers, fans, etc.

4. Note that if furniture/surfaces have not been in use from previous day, dusting shall take place only on an as needed basis (i.e. when dust is prevalent on tables and surfaces).

E. Windows/Glass/Mirrors

1. Clean the interior of all windows and glass using a product specific to window/glass cleaning and done in a manner as required by product manufacturers or by approved methods typical of this or similar work. Cleaned surfaces shall appear clear and crisp with no visible blemishes, stains, marks, dullness, streaks, fingerprints or other marks.

2. Cleaning window frames and door frames shall be done using cleaning products specific to the surface type to be cleaned, and in conformance with product manufacturer requirements. Finished surfaces shall appear free of dirt, grime, grease, marks, and shall have no visible blemishes, dullness, streaks, fingerprints, etc.

3. Ensure all corners both at the top of the framing and along the floor are cleaned and free of dirt, dust, debris, cobwebs, etc.

F. Trash

1. Empty trash and dispose of all trash in NPS-provide dumpsters on premises.

2. Empty all female hygiene cans and replace waste containers.

3. After removing trash bags and waste containers, clean and sanitize trash and waste receptacles prior to replacing trash and waste bags (female hygiene containers, trash containers and receptacles, trashcans, etc.).

a) Cleaning and sanitizing shall be done using a cleaning product appropriate for the surfaces being cleaned, that contains a disinfecting cleaning agent.

b) Cleaning shall be accomplished in accordance with an approved cleaning product for the material being cleaned.

c) Application rates and mix rates as required by the manufacturer of each cleaning product.

4. Collect and remove all recyclable materials from designated receptacles.

a) When necessary, sort recyclables and keep them separate from trash and other waste.

b) Break down and remove cardboard identified for recycling and place all recyclable materials in the NPS-provided containers on site.

G. Dispensers (Soap, toilet paper, paper towels)

1. If half full, fill soap dispensers using a disinfecting soap with a type required of the existing soap dispensers.

2. Toilet paper rolls to be replaced when empty or very near empty within each bathroom.

3. Paper towels to be replenished when the dispenser is at, or less than, half full.

H. Drinking Fountains

1. Clean using a disinfecting cleaning agent specific to cleaning and disinfecting drinking fountains in accordance with the cleaning product requirements as well as in conformance to drinking fountain manufacturer requirements. Products for use shall be applied at the rate and method according to the product manufacturer.

2. Methods shall clean and sanitize of all parts of the drinking fountains – both exterior and interior including all locations where water is activated to flow on the valves, splashguards, spigots, drains, back splashes, bottle fillers, etc. Final cleaning shall leave drinking fountains free of dirt, scum, scale, discoloration, stains, debris, etc. on all portions of the drinking fountain.

I. Laundry

1. Launder all bedding and pillows using a hypoallergenic detergent approved for lodging use.

2. Ensure items are fully dried, free of odors, stains, and residue, and return them to the bed neatly and in their original arrangement.

J. Mattress Rotation

1. Flip and rotate mattress 180-degress every month in order to distribute wear evenly and maintain support and comfort.

2. During rotation, inspect for stains, damage, and bedbugs. Any deficiencies should be reported to the COR and Site Inspector within 1 business day.

3. Note that if a lodging unit has not been in use over the previous month, rotation shall take place only on an as needed basis.

V. FREQUENCY OF SERVICE

Frequency of services to be performed are identified above and in Appendix B. Only changes as approved in writing by the CO shall be deemed authorized. Any other form of changes performed under this contract that are unauthorized shall be the burden of the Contractor and shall be at no cost to the Government.

VI. REQUIREMENTS

A. All Services

1. Complete pricing schedule.

2. Proposed schedule for completion of work.

3. SDS for all products utilized in completion of work.

B. Quality Assurance

1. Contractor shall provide a quality assurance and control plan that addresses, but is not limited to, implementation of supervision, systematic approach to the operations to meet NPS needs, government property management, method(s) to address operational changes to take corrective actions to address issues such as call-outs, staff termination replacement, method for improving work processes, and performance measurements to ensure quality of work and in turn minimizes and prevents the occurrence of cleaning deficiencies.

2. Services performed under this contract shall be subject to inspection and approval by the COR or Site Inspector. Careless, unsafe, and other performance issues that have been previously addressed within this scope will not be acceptable. Any deficiencies shall be documented by the COR or Site Inspector and provided to the contractor. Any corrective actions or other form of addressing the documented concern/issues shall be addressed and mitigated, or provided with a timeline for being addressed with appropriate identified method, within eight (8) hours from the time of notification with approval as such from the COR or Site Inspector.

3. Contract Deduction for Non-Performance or Inadequate Performance - The Contracting Officer may deduct a specified amount on the contract for inadequate or non-performance based on an estimated cost or actual cost of service or other methods of procuring the service.

4. Qualifications of Contractor’s Employees - All employees performing work under this contract shall have verifiable experience performing the services specified under this contract.

A. Supplies, Materials and Equipment

1. The Contractor shall furnish all supplies, materials and equipment necessary for the performance of the work of this contract. Supplies and materials shall be new. At a minimum, these supplies and materials shall be of a quality to conforms with applicable Environmental Protection Agency’s designated Green Seal supplies that are not harmful to the environment. Some of the items can additionally be identified using the GSA SF Tool Green Procurement Products and Comprehensive Procurement Guideline Program (CPG). This shall include, but not be limited to, any custodial supplies and materials such as sponges, wipes, cleaning chemicals, paper towels, toilet tissue, hand soaps, brooms, brushes dusting cloths; wet mops, sweep mops; paper bag liners for sanitary napkin disposal receptacles, plastic liners for inside all wastebaskets, liquid and powder agents, glass cleaner, floor finish, polishers, strippers, batteries, and vacuums. Recommendations can be located on EPA Recommendations.

2. The Contractor shall submit a complete list, giving the name of the manufacture, brand name, and type of each material, equipment, and supplies that they propose to use in the performance of the contract, to the COR and Site Inspector for approval, with supporting safety data sheets (SDS) prior to use. The Contractor shall not use any materials or supplies which the COR or Site inspector determines would be unsuitable for the purpose or harmful to any part of the buildings, the contents, equipment or persons. Changes to any approved item, to include use of any new item, shall be submitted to and approved by the COR or Site Inspector prior to use.

3. During the performance of the contract, the Contractor shall keep a log at each site of all supplies, materials and equipment used, that is in a format agreed upon between the COR and/or Site Inspector and the Contractor. On a monthly basis, the log must accompany the invoice by submission to the COR and Site Inspector by email and once approved for payment, in IPP.

4. All re-useable items such as wet mops heads, sponges, dust cloths, dust mops, extended dusters, etc. shall be maintained so as not to produce odors or fail to adequately clean in a sanitary manner. These items shall be replaced when they become tattered or worn. The Contractor shall show on inventory and logs when items are replaced.

5. All vacuum cleaners shall be new and equipped with brushes and beater bars and shall not exceed a sound unit level of 85 decibels and shall be equipped with HEPA filters or equivalent. Equipment deemed by the COR or Site Inspector to be of improper type or design or inadequate for the purpose intended or not to be in accordance with this contract shall be replaced at no expense to the Government. The contractor shall ensure that vacuum cleaners are maintained in a manner that keeps them operating per the contract’s expectations and in accordance with the manufacturer’s instructions.

6. All necessary cleaning equipment, including but not limited to, waxing and polishing machines, industrial type vacuum cleaners, etc., needed for the performance of the work of this contract shall be furnished by the Contractor. Such equipment shall be of the size and type customarily used in work of this kind and shall meet the approval of the COR or Site Inspector.

7. The NPS will provide storage space within the Horace-Albright Training center and each lodging unit for storage of supplies and equipment. If any equipment does not fit in the space provided, the contractor shall be responsible for storing the machine overnight and transporting to the work site each day.

B. Environmental Requirements

1. The Contractor shall comply with all existing Federal and State of Arizona government regulations pertaining to hazardous material use, storage and disposal.

2. The Contractor shall provide the safety data sheets (SDS), with any hazardous materials listed on the attached Hazardous Material List, to the COR and Site Inspector for approval to be utilized in performing work of this contract. No supply, material, or equipment shall be used prior to approval by the COR or Site Inspector. Upon approval of supplies, materials, and equipment by the COR or Site Inspector, the COR or Site Inspector and Contractor will formulize and concur with an operating procedure, that shall be adhered to, for the Contractor’s personnel performing work of the contract that requires use of the products or residue that is considered hazardous.

3. Materials and chemicals shall be stored, used and disposed of in such a manner as to not endanger or threaten the environment, animal, or human health and safety.

4. All generated waste shall be disposed of legally at the completion of each day's work.

C. Conduct and appearance of Contractor's employees

1. All Contractor's employees must be able to communicate in the English language with the Government's representative.

2. The Contractor shall require his employees to comply with the instructions pertaining to conduct and building regulations issued by the COR or Site Inspector.

3. The Contractor shall be required to remove personnel in its employment on this contract for the following reasons:

e) Disrespect to either park employees or visitors during performance of the contract.

f) Personal conditions. Using illegal drugs, drinking alcoholic beverages, intoxicated behavior or unsafe work habits.

g) Misconduct of any kind.

4. Under circumstances set out above, the contractor shall be responsible for immediate removal of the employee(s). When it is necessary to remove personnel, the contractor shall immediately furnish a replacement(s) to carry out the services to be performed under this contract.

5. The Contractor's employees shall wear a uniform items of a distinctive color bearing the Contractor’s name or logo. Employee clothing shall be kept reasonably clean and neat in appearance.

6. Vehicles, if company owned, shall have the contractor’s name and logo on each side of the vehicle. Employees using personal vehicles shall display a park provided vehicle pass within the vehicle. Employees shall park in designated parking spaces within the Horace-Albright land designation. Park vehicle pass does not apply to parking along roadways or private parking areas.

D. Circumstance to be Reported The Contractor will report to the CO any circumstances of needed repairs of the facility or unusual soiling of an area which may affect the performance of the work and/or create unhealthy or hazardous conditions. The Contractor will report to the COR and Site Inspector, law enforcement ranger, park ranger, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, or suspicious persons or any otherwise suspicious activities.

E. Miscellaneous Requirements

1. Lights shall only be used in areas where work is actively being performed.

2. Water faucets, valves, lights, fans, and windows shall be turned off or secured when not in use.

3. Contractor employees shall not adjust any mechanical equipment controls, including heating, ventilation, or air-conditioning systems.

4. Fires, hazardous conditions, maintenance issues, and items in need of repair shall be reported immediately to the COR, Site Inspector or site supervisor.

5. Lost-and-found articles shall be turned in to the site supervisor.

6. Contractor shall respond promptly to all service calls related to cleaning requirements and take corrective action.

7. Special cleaning shall be performed when required due to vacated spaces, special events, conferences, construction, or alterations.

8. Special cleaning shall also be performed, when necessary, due to flooding, toilet overflows, or similar incidents.

9. Contractor employees shall participate in any required Occupant Emergency Plan training.

10. Contractor shall respond to COR, Site Inspector, or Site Manager notifications within two (2) hours and take prompt corrective action on all service calls.

11. The contractor shall maintain a daily work log recording the quantities of work performed and the locations. Contractor shall provide daily reports to the COR and Site Inspector documenting if maintenance or safety issues are observed including leaks, broken fixtures, malfunctioning lights, and other deficiencies using the Daily Site Report in Appendix C.

12. Water, lighting, equipment, and building access shall be managed in a manner that prevents waste, damage, or unsafe conditions.

VII. SAFETY & HEALTH

The Contractor shall conduct their operations so as to prevent accidents, injuries and damages; shall observe all fire, safety, traffic, and all local, state, and federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the CO/COR for approval a written Safety Plan. At minimum, the Safety Plan should include the following:

A. The name of the supervisor responsible or contact and pertinent phone number(s);

B. A list of chemicals and/or products, including manufacturer names or the brand names, to be used during the performance of work under this contract, the intended use of each of these materials or products, any potential hazards that may be associated with the use each product, and Safety Data Sheets (SDS) for each of these products;

C. A description of work to be performed and any potential hazards that may be associated with the performance of that work;

D. Personal Protective Equipment required;

E. Training schedule;

F. Safety meeting schedule; and G. An emergency response plan including accident reporting procedures, first aid procedures, emergency phone numbers, and reporting instructions for ambulance, hospital, physician, fire, and/or police response.

1. The Contractor shall provide all personal safety equipment, including but not limited to rubber gloves, face masks, eye and ear protection, as required under the documented Safety Plan and by product manufacturer's recommendations at no expense to the Contractor’s employees.

2. The Contractor shall also be responsible for all safety communication and training requirements for the safe use of all equipment and materials.

VIII. FIRE PREVENTION AND SECURITY

The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage during the performance this contract.

Fire Prevention: The Contractor shall at all times keep janitor closets neat, clean, and free from odors and fumes. All chemical and combustible items shall be stored in proper containers. All trash shall be placed in the dumpsters and not stored in the janitor closets.

There are no public areas designated as smoking areas. Smoking is prohibited inside all Federal buildings.

CONSERVATION OF UTILITIES

Upon completion of work in each building upon, the Contractor shall ensure that all lights are off, all machines and appliances are shut off or disconnected, no smoldering, smoking, or burning materials are left in ash containers or trash receptacles, and all windows and entrance doors are closed and locked.

X. SECURITY

A. NPS shall provide access, as approved and appropriate for performance of this contract, to the Contractor. This shall include Government keys to access areas within the approved facilities and parking spots/locations as identified by the COR or Site Inspector. Any acquired tickets or towing in unidentified approved locations will be at the expense of the contractor.

B. The Contractor shall announce arrival and departure to any Government employees present after normal duty hours and shall ensure all exterior doors remain closed and locked except when actively being used and kept within the Contractor’s line of sight. Only the Contractor’s personnel are permitted in the building or on the job site during service performance. All Contractor-owned equipment and supplies shall be secured in designated closets before leaving the premises.

C. The Contractor shall establish and implement effective key-control procedures to ensure all Government-issued keys remain secure, are used only by authorized Contractor personnel, and are never duplicated. Keys shall not be used to allow access to anyone other than Contractor employees performing assigned duties. Locked areas shall not be opened for unauthorized individuals.

D. Any lost key must be reported to the COR and Site Inspector no later than the next day of duty. If a standard key is lost, the Government will replace the affected lock and deduct the full cost from the Contractor’s monthly payment. If a master key is lost or duplicated, the Government will replace all locks and keys for that system, and the total cost will be deducted from the monthly payment. The Contractor is responsible for all such expenses. day.

E. The Contractor shall not reconnect or handle any computer wiring that becomes disconnected during service performance. Any accidental disconnection shall be documented in a written notice left on the Site Inspector or Site Manager’s desk. The Contractor shall not disturb papers, equipment, or personal items on desks or bulletin boards; shall not open drawers or cabinets; and shall not use Government computers, telephones, fax machines, or similar equipment except in an emergency.

XI. UNFORESEEN BUILDING CLOSURES

When an unforeseen closure, either road or building, occurs on a regularly scheduled day of work, the Government shall have the following options:

A. To require the Contractor to perform work necessary to sustain operations on the following normal duty day.

B. To forego the work and reduce payment due to the Contractor accordingly for work not performed.

WORKMANSHIP

All work shall be performed at the frequencies outlined in the “Cleaning Schedule” attachment. Workmanship shall be of an acceptable quality such as it would be found in a business office visited by the public and meet the acceptable quality level determined by industry standards and code The contractor is solely responsible for determining and providing the daily productive labor hours and number of personnel required to meet all specified services. Because this contract requires daily support services, it is essential that the contractor supply skilled, efficient staff to deliver the required service levels. Adequate staffing must be in place no later than 30 days after the contract start date. All required services must be performed at a quality level beginning on day one, with full performance achieved no later than 30 days after the start date.

VIII. QUALITY CONTROL

The contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this SOW. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. The contractor shall provide the Government with a copy of their Quality Control Plan as stipulated in Section XII below.

1. The contractor shall provide timely, complete, and accurate monthly performance reports that demonstrate compliance with thresholds and explain any deviations. Reports shall include root-cause analysis for deficiencies, corrective actions taken, and prevention measures. The COR or Site Inspector may request additional documentation or data validation to verify reported metrics.

2. These reports will be used by the COR and Site Inspector to confirm completed work and to plan and conduct Government inspections.

XII. QUALITY ASSURANCE

The government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR and Site Inspector will utilize the contractor’s work schedule, or modified version thereof, to record validation results. Results of the validation then become the official record of the contractor’s performance.

A. Periodic Validations - The Government will conduct scheduled or unscheduled inspections of all areas after cleaning to determine whether the workmanship meets required standards. Any re-cleaning required due to inadequate results shall be performed at no additional cost to the Government. All corrections must be completed prior to re-inspection and Government acceptance of the work.

1. Any unsatisfactory inspection (deficiency) result shall be recorded and provided to the Contractor.

2. The Contractor shall take any corrective actions to correct the recognized deficiency within 2 hours of receiving the notification or provided a timeline for correcting the deficiency with an identified appropriate method within eight (8) hours from the time of notification with approval as such from the COR or Site Inspector.

3. Any re-cleaning required due to inadequate results shall be performed at no additional cost to the Government. All corrections must be completed prior to re-inspection and Government acceptance of the work.

B. Customer Complaints – Any Government personnel or members of the visiting public may report unacceptable service, incomplete work, or missed requirements to the CO, COR, Site Inspector, or Site Manager.

1. The COR or Site Inspector will receive and investigate/validate complaints.

2. When a complaint is determined to be valid, the COR or Site Inspector will notify the Contractor both orally and in writing. The Contractor shall take any corrective actions to correct the recognized deficiency within 2 hours of receiving the notification or provided timeline for correcting the deficiency with an identified appropriate method within eight (8) hours from the time of notification with approval as such from the COR or Site Inspector.

3. Any disputes between the COR or Site Inspector and Contractor on the validity of the complaint will be elevated to the CO for final determination

4. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR or Site Inspector and the Contractor. Validated customer complaints shall be re-performed within 2 hours of notification.

C. Contract Deduction for Non-Performance or Inadequate Performance - The Contracting Officer may deduct a specified amount on the contract for inadequate or non-performance based on an estimated cost or actual cost of service or other methods of procuring the service.

XIII. PERFORMANCE REQUIREMENTS STANDARDS

The Contractor shall be expected to ensure services are provided or performed to the appropriate standards through the Contractor’s Quality Control Plan. Except as otherwise stated, services required by this contract are generally of such nature that nonconforming or incomplete performance disclosed by Government inspection is subject to correction by re-performance or late performance and will result in a deduction being made to the contract price for the month if no correction is made.

XIV. CONTRACTOR CLEARANCE REQUIREMENTS

A. All contractor personnel who have been identified and assigned to the contract are required to have a mandatory, government-wide Homeland Security Presidential Directive 12 (HSPD-12) clearance and receive a Personal Identity Verification (PIV) card, also known as their government credentials, to access entry to any of the facilities within this contract entering these facilities prior to commencement of work. A secondary clearance review may be requested and conducted by DOI, as deemed appropriated in accordance policy, due to the access required for performing work within federal law enforcement sensitive facilities, after a HSPD-12 clearance is complete and a PIV card has been issued.

B. Upon award, the Contracting Officer (CO) or the COR, as directed within the authority provided by the CO, shall assist the Contractor in establishing required appointments, with the appropriate NPS Personnel Security Officer (PSO) to initiate the clearance process. This may come in the form of an email with required forms that are to be completed prior to appointment. The Contractor personnel shall be required to be physically present for the date/time slots scheduled with two identity source documents, at least one of which must be a valid federal/ state government issued picture ID with current address and shall be fingerprinted. Once clearance is received and the PIV is issued, the PSO will notify the CO, COR, and Contractor personnel (who is responsible for notifying their employer of clearance completion).

C. Assistance with establishing the required clearance shall be provided by the NPS who will incur the costs of the background clearances, thus it is required that the Contractor identify all staff with submittals, as later directed within this scope, for those personnel only that will be performing work of this contract.

D. Any personnel that fail not pass the background clearance will not be permitted to perform work on this contract nor enter the NPS facilities and shall be removed from the list of Contractor personnel provided to NPS.

E. The Contractor shall notify the CO/COR of any new personnel being assigned to the contract. Within seven (7) of notification, the Contractor shall submit for approval all information as required by the CO/COR for approval. Once approved, the CO/COR shall assist with establishing the clearance process for the contractor personnel. As previously noted, the contracted personnel shall not perform any work or gain entry access to any facilities of this contract until clearance and PIV have been received.

F. The Contractor is required to immediately notify the CO/COR of any personnel that is removed or terminated from the contract and return all of the Contractor personnel’s credentials to the CO/COR. The COR and Site Inspector shall provide notification, in writing, to the Contractor of receipt of the credentials, whom received by, date, time, and when returned to the PSO.

XV. GOVERNMENT RESPONSIBILITIES:

A. Electrical power will be furnished by the Government at existing power outlets for the Contractors use to operate such equipment as is necessary in the conduct of his/her work.

B. Hot and cold water will also be made available to the contractor as necessary in the performance of their work. No special heating or cooling of water will be provided.

C. Space will be made available for the storage of supplies and equipment which will be used in the performance of work under this contract as listed below. The Contractor shall maintain such space in a neat, orderly condition and shall, at the expiration of the contract, return it to the Government in reasonably the same condition as at the time of entering into the contract. The Government will not be responsible in any way for damage or loss to the Contractor's stored supplies, materials, equipment or replacement parts.

1. Kowski Hall – Janitorial closet

2. Student Residence Building 1-A

a) A101 – Commercial Laundry Room

b) Linen Storage

3. Student Residence 1-C

a) Lodging Cleaning Supplies Storage

XVI. CONTRACTOR/ CONTRACTOR PERSONNEL RESPONSIBILITIES:

A. Contractor shall provide the COR and Site Inspector with a complete list of all assigned personnel who shall perform work of this contract within seven (7) days of issuance of the award. The list shall include each individual’s name, a valid email address, office phone number, cell phone number (if available), daily tour of duty (include day(s) of week and hours), and schedules of work assignments and locations (facilities) per day. An updated list will be submitted five (5) days prior to the start of the contract and monthly thereafter.

B. Contractor shall provide cellular phones to their supervisor or foreman for contact and information associated shall be provide to the CO/COR.

C. Contractor must have male and female personnel assigned to clean and enter respective restrooms, as applicable, to the frequency schedule.

D. Contractor shall provide labor records for all personnel assigned to perform work of this contact to the CO/COR within three (3) business days when requested.

E. Contractor vehicles, if company owned shall have the contractor’s name and logo on each side of the vehicle and shall display a park provided vehicle pass within the vehicle where it is shall be clearly visible.

F. Contractor personnel using personal vehicles be provided a park issued parking pass that shall be displayed within the vehicle where it is shall be clearly visible.

G. Contractor/ Contractor Personnel shall park in legal parking spaces identified by the park/or within the park. Any vehicles that acquire tickets or towing in these areas shall be at the expense of the contractor.

H. Contractor will be required to sign a NPS property form for all keys assigned to Contractor for storage spaces, training offices, conference rooms, etc.

I. Contractor shall be responsible for reimbursement to Government for any lost keys, costs associated shall include replacement of keys and cores due to compromising of facilities securities.

J. Contractor shall provide all personal protection equipment (PPE), supplies, materials and other necessary equipment (in full working condition) to its personnel to allow successful performance of work of this contract.

K. Contractor shall post a safety data sheet (SDS) for all materials stored in government space on the inside of the door to the area.

L. Contractor shall provide employees with a uniform in a distinctive color and bearing the Contractor’s name or logo. The uniform must be kept reasonably clean and neat in appearance and be worn at all times by personnel when performing work of this contract.

M. Contractor Personnel shall not exhibit inappropriate personal appearance or hygiene while performing work of this contract. Such shall be brought to the attention of the Contractor by the COR or Site Inspector and requested the personnel be removed from the place of performance at that time, not returning till appropriately and reasonably presentable.

N. Contractor shall require its employees to comply with the instructions pertaining to conduct and building regulations issued by the COR or Site Inspector.

O. Contractor personnel shall perform work in a safe manner. Unsafe work habits shall be addressed by the COR or Site Inspector to the Contractor to have corrective measures implemented. Should the unsafe work habits persist, the Contractor will be notified by the COR and Site Inspector and required to remove the Contractor personnel.

P. Contractor personnel shall have the Government issued PIV card in possession at all while performing work of this contract.

Q. Contractor personnel shall be respectful, courteous and mindful of the office environment and personnel. These individuals are subject to the rules and regulation of the NPS at all times while performing work of this contract.

R. Contractor shall prohibit their personnel from disturbing papers on desks, opening desk drawers or cabinets, or using telephone or office equipment provided for official government use.

S. Contractor personnel that recover any item of…