Sol_140P2124R0056.pdf

United States Department of the Interior

NATIONAL PARK SERVICE

1849 C Street, N.W.

Washington, D.C. 20240

CONTRACTING OFFICE

P.O. Box 25287, M.S. WCP 7333 West Jefferson Ave, Suite 100 Denver, Colorado 80225 Lakewood, Colorado 80235

IN REPLY REFER TO:

10. C.

May 16, 2024

This is a Request for Information (RFI) issued in accordance with FAR 15.201(e) to conduct market research. This RFI is issued solely for information and planning purposes - it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service whatsoever. The National Park Service (NPS) is not, at this time, seeking proposals and will not accept unsolicited proposals. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested vendor's expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will not be returned.

In support of this effort NPS is conducting market research to further refine the statement of work (SOW) and costs associated with the Alarm monitoring System requirements. Please note that requirements defined to date will likely change before a final request for proposal is released, if any.

Please provide information on any suggested additions or subtractions to the draft SOW and costing methods your company would propose to fulfil the requirements identified in the attached draft statement of work. Along with answering the questions at the bottom of the draft SOW in regard to the industry.

Please submit your information to the following:

Richard Burns Contracting Specialist Contracting Operations National National Park Service E-Mail: Richard_burns@nps.gov Submission of the capability statement is due no later than June 3, 2024 at 2:00pm ET

DRAFT STATEMENT OF WORK

for

Fire and intrusion Alarm monitoring.

1.0 Background

The government, National Park Service (NPS), seeks the services of a UL-listed company to provide comprehensive 24/7 monitoring of fire and intrusion system signals at various NPS parks and facilities in and around Washington DC (Parks listed below). The selected company must be capable of monitoring signals transmitted via Plain Old Telephone Service (POTS), Cellular networks, and Internet Protocol (IP) based systems and will also be able to incorporate future technology, per industry standards.

2.0 Scope

2.1 24/7 Monitoring: The contractor shall establish and maintain a 24/7 monitoring center equipped with qualified personnel to monitor fire and intrusion system signals from NPS sites, parks and facilities. The monitoring center shall operate continuously, ensuring immediate response to any signal activation, have and maintain UL Listed Central Station capabilities.

Alarm Signal Reception: The selected company must have the capability to receive signals from various fire and IDS systems, including but not limited to POTS, Cellular, and IP-based systems. Signals will come from approximately 14 parks in the National Capital Region (NCR) - MD, VA and WADC. There are approximately 250 alarm systems in NCR now. 125 are fire and 125 are Intrusion Detection Systems (IDS), not all are or will be monitored. The project should allow for expansion of additional alarms in current and future facilities and the removal of inoperable alarms. The equipment and monitoring may not be vendor or brand specific.

Upon receiving an alarm signal, the contractor shall promptly and accurately coordinate with the appropriate emergency response entities, including fire and police departments. The company should have established protocols for verifying alarms, notifying the relevant authorities, and providing necessary information for a swift and effective response. In addition, the contractor must be available to work with various vendors and park employees to verify the alarm signals are properly being sent and received. The selected company shall notify the designated contact personnel at the respective NPS unit when alarms are not functioning properly.

This notification should include details of the issue and recommendations for timely resolution. Weekly or monthly summary reports may be an option should parks desire them.

The contractor shall implement robust backup and redundancy measures to ensure uninterrupted monitoring services, even in the event of system failures or other technical issues.

2.2 All parks in the National Capital Region shall be able to use this contract. This is approximately 14 parks from 4 states of DC, MD, VA, WV.

3.0 Work to be Performed – Continuous 24/7/365 alarm monitoring, signal reception.

3.1 Task 1: Data upload and config as part of client onboarding.

3.1.1 Contractor will develop onboarding materials or use existing materials to share for account set up, alarm response sops, test procedures, troubleshooting guides, training, and any other pertinent account set up. (This set up will only happen at the onset as park alarms are enrolled for the first time.)

The contractor shall develop and implement a secure system for uploading alarm data from NPS park facilities into their monitoring center's computer system. This system should ensure real-time and accurate transmission of alarm information. Contractor will provide forms or secure method to upload alarm account information, points of contact, jurisdiction, call out list, and other pertinent alarm response information.

Contractor will assign and verify alarm account number(s) for call in and account tracking.

Verify and or obtain from the Fire Alarm programmer, the site(s) FACP to contractor reporting phone numbers.

The FACP, points list shall be retrieved by the fire alarm contractor. Assure the points list is in layman’s term and reviewed by the park staff, COR and approved by the NCA-AHJ staff.

Approved (revised) points list shall be programmed at the contract center.

3.1.2 NICET level II technicians. Technicians who perform work on NPS fire protection systems shall hold NICET level II or higher qualification.

3.2 Task 2: testing and confirmation of alarm account operation

3.2.1 Contractor shall test at least one of each type of the devices at the protected premises (ie pull stations, smoke detectors, duct detectors, water flow switches, tamper switches, loss of AC power, etc) AND not less than 20% of "all" initiating devices at each site respectively. NPS Fire Marshal or designee shall be present when testing is performed.

Testing will be coordinated 2 weeks in advance with NPS fire code officials.

Contractor will place sticker with receiving station information inside each FACP.

Fire alarm system tests shall be performed with approved smoke cans for SD’s, heat guns, for HD’s and manometer for Duct SD’s. The fire alarm technician or supervisor on the scene during the test shall be at a minimum NICET Level II certified technician.

3.3.1 24/7 alarm monitoring.

Contractor will continuously monitor signals for fire and intrusion events in a 24/7 operation.

Utilize monitoring software to receive and process signals in real time.

For fire “alarm” signals, immediately contact responding fire department. For fire trouble or supervisory signals, contact NPS park staff on the established contact list.

Contact appropriate emergency services in the event of a verified fire or intrusion alarm. Follow established call list of contacts for notification of the appropriate authorities and the clients/parks.

Communicate with parks/clients about alarm events promptly and accurately.

Task 3.4: Reporting- reports of signal activations, alarm history and monthly reports should be provided to the account holder.

Maintain detailed records of alarm events, responses and system maintenance activities.

Generate reports for clients documenting system performance and any incidents.

3.1.1

Contractor will develop onboarding materials or use existing materials to share for account set up, alarm response sops, test procedures, troubleshooting guides, training, and any other pertinent account set up. (This set up will only happen at the onset as park alarms are enrolled for the first time.)

The contractor shall develop and implement a secure system for uploading alarm data from NPS park facilities into their monitoring center's computer system. This system should ensure real-time and accurate transmission of alarm information. Contractor will provide forms or secure method to upload alarm account information, points of contact, jurisdiction, call out list, and other pertinent alarm response information.

Contractor will assign and verify alarm account number(s) for call in and account tracking.

Verify and or obtain from the Fire Alarm programmer, the site(s) FACP to contractor reporting phone numbers.

4.0 Location of Work – Monitoring will take place at the contractor’s facility.

Technician must visit each site, within the park account which could be in any of 4 states that comprise the National Capital Region. (The site visit is required at the onset of the contract as part of the set-up process.) See attached list of NCR parks.

5.0 Period of Performance – work will begin TBD FY24 and will be evaluated with option to extend annually for up to 5 years total.

6.0 Delivery Schedule – ASAP

7.0 Special Requirements – The company must be UL-listed for alarm/IDS monitoring services, ensuring compliance with industry standards and regulations.

The records and data from accounts should be secure and not provided to any outside entity.

The contractor shall develop and implement a secure system for uploading alarm system data from NPS parks and facilities into their monitoring center's computer system. This system should ensure real-time and accurate transmission of signal information.

7.1 Government-furnished Property

Park alarm systems will remain property of the parks. These signals will interact with the contractor’s systems. The monitoring system must be compatible with a diverse range of alarm systems, including POTS, Cellular, and IP-based technologies. Not vendor, brand or system specific.

7.2 Security - Contractor should only deal with pre-identified points of contact for each park.

Typical security provided to commercial, or government system holders should be sufficient.

Data from systems, accounts, or park contacts shall not be shared or released without agency authorization.

7.3 Travel – Travel for NICET level II technician to visit each site for each park having accounts. This is approximately 200 to 300 locations inside of NCR.

7.4 Non-disclosure/Conflict of Interest- Standard federal rules such as Privacy Act 1974, Federal Information Security Modernization Act, and Federal Risk and Authorization Management Program all apply.

7.5 Any other special requirements, as necessary-

8.0 General Items – {If attachments or appendices will be provided with SOW, provide list of what’s included. The following is provided as an example.}

8.1 Index of Attachments {List out all attachments to the Scope}

8.1.1 Attachment 1: {Enter Title of Document}

8.1.2 Attachment 2: {Enter Title of Document}

8.2 Appendix A: List of Acronyms {Provide list of all acronyms in Scope}

8.3 Appendix B: Glossary of Terms {Provide definitions of program-related and/or non-industry standard words and terms.}

List of NCR Parks and sites to include:

Antietam National Battlefield

Catoctin Mountain Park

Chesapeake and Ohio Canal National Historical Park

George Washington Memorial Parkway

Arlington House, the Robert E. Lee Memorial

Clara Barton

Claude Moore Colonial Farm

Glen Echo

Great Falls

Harpers Ferry National Historical Park

Manassas National Battlefield Park

Monocacy National Battlefield

National Capital Parks - East

Anacostia Park

Capitol Hill Parks

Carter G. Woodson Home

Frederick Douglass

Greenbelt

Kenilworth Park and Aquatic Gardens

Mary McLeod Bethune Council House

National Capital Parks - East

Oxon Cove / Oxon Hill Farm

National Mall and Memorial Parks

Belmont-Paul Women's Equality National Monument

D.C. War Memorial

Ford's Theatre

Lincoln Memorial

National Mall

Thomas Jefferson Memorial

Washington Monument

The White House and President's Park

Prince William Forest Park

Rock Creek Park

Wolf Trap National Park for the Performing Arts

Questions for information from Industry vendors:

Does vendor have GSA Schedule for this kind of work?

What is the best way to price out this work. Should this be pricing per alarm or is it by group?

Best approach on how to do the work, what is the industry standard?

Do vendors have capability of monitoring multiple, varying systems and at multiple locations across DC, Maryland, Virginia and WV.

Are there ambiguates in SOW need to be addressed or any additional information that would be needed to provide additional clarity in order to quote?

What is the recommended NAICS code for this work? The intended NAICS code is 561621.

Is there industry standards that are set and not reflected in the SOW?

What is the best Small business sizes? Is any small business capable of performing all this work?

Can work be completed by one vendor or would this need to be split across areas?

What access is required for monitoring these systems? Also is this all-remote monitoring or do they need to do physical monitoring occasionally?

Does Make and Models of equipment determine monitorability in industry?

Additional info:

1: No clearances should be needed. NICET Level II is a cert not a clearance. An escort may be needed in some locations but that is required despite clearance level.

2: Below is the estimated break out of alarms in the parks.

National Capital Region Parks

General Alarm Info Number of fire alarm systems in region: 202 Number of intrusion systems in region: 176

Total number of alarm systems in region: 378 Alarm Monitoring Number of fire alarm systems currently monitored by third party: 41 Number of intrusion alarm systems currently monitored by third party: 26 Total number of alarm systems monitored: 67

Total number of alarm systems not currently monitored: 311 Alarm System Type

Number of digital alarm systems(if known): 29 Number of cellular alarm systems(if known): 47 Number of POTS* alarm systems(if known): 71

3. – There are some broken systems that will be removed, some will be upgraded or repaired and included in monitoring.

4. – The Government may consider grouping list of parks and sites by state/county for bid/quote purposes.