B08_140L6324Q0046_-_Attachment_01_-_Statement_of_Work.pdf

BLM CTF Janitorial Services STATEMENT OF WORK (SOW)

1.0 GENERAL

1.1 DESCRIPTION OF WORK

This is a performance-based service contract where the requirements are written with results in mind. The contractor is to meet or exceed the standard set forth within this SOW. The required result is to maintain the facilities in such a manner as to provide a clean, healthy and safe work environment for occupants and visitors. The Contractor shall provide management, supervision, labor, supplies, materials, equipment, and tools required to effectively, efficiently, and satisfactorily perform the janitorial services specified herein.

1.2 LOCATION OF WORK

1.2.1 Buildings included in this contract are:

CTF Office Building Unit B, 4700 BLM Road, Anchorage, AK

CTF New AFO Admin Building and Enclosed Walkway, 4700 BLM Road, Anchorage, AK

CTF Warehouse Building, 4700 BLM Road, Anchorage, AK

CTF Maintenance Shop Building, 4700 BLM Road, Anchorage, AK

CTF Campbell Creek Science Center Building, 5600 BLM Road, Anchorage, AK

1.3 WORK WEEK

For the buildings at the CTF Office Site at 4700 BLM Road, the 5-day workweek shall be performed from

Sunday through Thursday and the 3-day workweek shall be performed on Sunday, Tuesday, and Thursday.

For the Campbell Creek Science Center at 5600 BLM Road, the 5 day workweek shall be performed from

Monday through Friday and the 2-day workweek for the former Apartment Area on the west end of the building (now the office staff area) shall be Tuesday and Thursday and the three day workweek for the office areas shall be Monday, Wednesday and Friday. The Campbell Creek Science Center also has annual events, such as Winter Trails Day, National Trails day in June, National Public Lands Day in September and the

Iditarod Ceremonial Start in March that will require cleaning and empting of trash after these events, which are all on Saturdays. Any change to the work week which may become necessary shall become effective upon 24 hours prior notice to the Contractor, and shall be made by the Contracting Officer or the COR.

1.4 WORK SHIFT

1.4.1 Work shall be accomplished after official working hours of the building occupants or as noted on Frequency

Schedule.

1.4.2 For work in the Campbell Tract Facility (CTF) Office Buildings, CTF Warehouse Building, CTF

Maintenance Shop Building, and Campbell Creek Science Center Building (CCSC) work shall be accomplished between 6:00 p.m. and 7:00 a.m. The work shift of each building is subject to change upon

24 hours prior notice to the Contractor. The government will notify the contractor prior to 5:00 pm on the day before rescheduling will occur.

1.5 SCHEDULING OF OPERATIONS

The Contractor shall schedule all cleaning operations so as not to interfere with the normal working conditions of the building occupants. The Contractor shall coordinate all cleaning activity at the Science

Center Building with the Science Center Manager to avoid disruption of programs and activities that may be held in the evenings and weekends. In addition, the Contractor will be required to submit to the COR, not later than the 20th of each month, a list of periodic services that are to be completed the following month.

All periodic services must be completed by the 23rd of the month scheduled.

1.6 SAFETY

The Contractor shall comply with all applicable OSHA and Safety requirements for performing the work and training personnel. The Contractor shall comply with the procedures described therein and use all necessary precautions for the control and safety of the contractor personnel physically working on this

Contract. The Contractor shall comply with the CTF Bear Safety Policy in effect at the time of the

Contract.

1.7 CONTRACTOR PERSONNEL SECURITY AND SUITABILITY REQUIREMENTS

1.7.1 Performance of this contract requires contractor personnel to have a Federal Government issued security clearance before being allowed unsupervised access to a DOI facility. The Contractor shall make all necessary arrangements for personal identity verification and clearance initiation through the BLM HR

Department or provide other proof of security clearances acceptable to the Contracting Officer.

1.7.2 The Contractor shall identify all contractor and subcontractor personnel who will require physical access for performance of work under this contract and make those personnel available as required in order to initiate screening and background investigations and provide all necessary information for the screening process.

1.7.3 Contractor employees are required to provide accurate information during the screening process. Refusal or failure to furnish information may constitute grounds for denial or revocation of Personal Identity

Verification Badge. Government personnel may contact the Contractor personnel being screened or investigated in person, by telephone, or in writing, and the Contractor agrees to make them available for such contact.

1.7.4 Alternatively, if an individual has already been screened by another agency through the U.S. Office of

Personnel Management and that screening has not yet expired, further investigation may not be necessary. In such cases the Contractor shall provide the Contracting Officer with documentation that supports each individual employee’s credential status.

1.7.5 During performance of the contract, the Contractor will keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with screening process. If reissuance of expired credentials is needed, the Contractor is responsible to ensure that the credentials are renewed.

1.7.6 The Contractor shall notify the COR of all personnel terminations within 24 hours of their effective date. The

Contractor shall obtain all keys and or swipe cards issued to his/her employees immediately upon their termination or resignation, and return them to the COR.

1.7.7 Before starting work under this contract, a National Agency Check (NAC) will be conducted to verify the identity of all individuals applying for security clearance. Upon successful completion of the NAC process, keys or access cards will be issued for the facility.

1.7.8 Simultaneously, a NAC with Inquiries (NACI) will be initiated to determine the individual’s suitability for the position. If the NACI adjudication is favorable, nothing more needs to be done. If adjudication is unfavorable, the screening will be revoked. In the event of disagreement between the Contractor and the

Government concerning the suitability of an individual to perform work under this contract, the Department of the Interior shall have the right of final determination.

1.8 REMOVAL OF CONTRACTOR PERSONNEL

The Government may withdraw a previously issued approval or assignment of Contractor personnel to this contract and direct that the individual be removed from the contract based upon the individual not meeting

Government expectations or requirements for personal, professional, or performance standards.

1.9 CONDUCT OF WORK

1.9.1 The Contractor shall ensure contract employees do not enter Government offices or use Government telephones, except as any of these actions may be authorized by the contract. Unauthorized use of any

Government equipment shall not be permitted. Smoking is authorized only outside and must be at least 50 feet from any building. No animals or pets are allowed inside of any buildings.

1.9.2 Conduct of work shall indicate deliberate effort to produce first quality results. Hasty or careless work is not acceptable. The contractor is to meet or exceed the standard set forth within this contract. Examples of unacceptable work: dirt in corners; mop splashes on baseboards and walls; dust build-up on surfaces; wax build-up on floor perimeter; dirt, debris, etc. under waste baskets, garbage cans and chairs; accumulated dirt in cracks, joints, stair treads, etc.; failure to remove trash such as cups, paperclips, staples from floor; failure to clean mop sinks after use; mop strings on floor; mopping or sweeping tracks on floors; failure to lock doors and turn off lights when leaving the building; failure to concentrate on high use areas or exhibit areas;

and other manifestations of lack of concern or capability of producing first quality work.

1.9.3 The Contractor shall perform all cleaning operations to minimize interference with normal working conditions of the building occupants.

1.9.4 Services shall be performed at the locations and frequencies shown in the Task and Frequency Schedule. No chemical or cleaning compound shall be used that will damage the item being cleaned or surrounding items.

The Contractor shall ensure all furniture, waste baskets, office equipment, etc. is returned to their original position and location after cleaning each area. Performance requirements for these services include the following:

All spills made by the Contractor’s personnel shall be cleaned up immediately using appropriate methods.

All cleaning materials and equipment shall be properly stored upon completion of work. Rags, brushes, mops, and other materials used in cleaning that contain or retain a residue of animal, vegetable, or mineral oils are considered to be subject to spontaneous combustion and must be disposed of in appropriate metal containers. Towels, mops, and cleaning materials and tools will be washed and groomed to prevent damage to vulnerable surfaces when cleaning.

1.9.5 The Contractor shall require each employee on the job to report hazardous conditions, items in need of repair, including but not limited to, water leaks, leaky faucets, toilet stoppages, etc. to the building maintenance staff and COR as soon as possible. Emergency situations shall be immediately reported to the proper authorities.

1.9.6 PERSONNEL

The Contractor shall employ only qualified personnel who have been engaged in performing janitorial operations and have passed security checks. A list of employee names shall be provided at the time of award and as employees are replaced. Updates to that list will be made in writing to the COR.

1.9.7 Uniforms

Contractor personnel are required to have visible identification that associates them with the contractor, such as a badge or monogram, which is legible and easily read. If uniforms are worn, they shall clearly identify the company while presenting a neat, clean appearance.

2.0 CONTRACTOR-FURNISHED ITEMS

2.1 LABOR

The Contractor is required to provide all labor and relevant operational and safety training to complete the work described in this contract.

2.2 SUPPLIES

2.2.1 The Contractor is required to maintain a stock of expendable supplies at each building including but not limited to, bathroom supplies, powders, wax, cleaning soaps, cleaning tools, and equipment. Detergents and other cleaning agents used shall be non-caustic and of a nature known to be non-injurious to painted, waxed, or otherwise protected surfaces. All necessary cleaning equipment, including power-driven scrubbing, buffing, and polishing machines, vacuum cleaners, etc., shall be of the type and size customarily used in high quality work of this kind. The Contractor shall supply all paper products necessary for the Janitorial Services.

The Contractor shall supply all toilet paper, paper towels for dispensers and soap for soap dispensers located in the buildings.

2.2.2 No chemical or cleaning compound shall be used that will damage floors, woodwork, or baseboards. No cleaning or waxing materials that bear the ICC red label shall be used or permitted in buildings under this

Contract. Materials of an unidentifiable or doubtful nature as to flammability shall be referred to the COR.

2.2.3 The Contractor is required to furnish all necessary cleaning equipment, which may include, but not limited to vacuum cleaners, brushes, dusters, sponges, microfiber cloths, ladders, mops, brooms, carts, buckets and any necessary equipment not otherwise listed herein shall be of appropriate type and size customarily used in this type of setting. All equipment shall be furnished and maintained by the Contractor at their expense and shall meet the approval of the COR.

2.3 HAZARDOUS MATERIALS

The Contractor is required to maintain current Material Safety Data Sheets (MSDS) posted by the stored cleaning supplies and is responsible to inform his/her employee’s of the MSDS. A Brand Name List of all cleaning products to be used on the job and (MSDS) for these products shall be submitted to the COR on the

Start Work Date, and updated or replaced when new products are submitted for approval by the COR.

2.4 BIOBASED PRODUCTS

2.4.1 The Contractor must comply with Section 9002 of the Farm Security and Rural Investment Act of 2002

(FSRIA), Executive Order (EO) 13423, “Strengthening Federal Environmental, Energy, and Transportation Management,” to provide biobased products. The Contractor shall utilize products and material made from biobased materials (e.g., biobased greases, biobased hydraulic fluids, biobased absorbents) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

2.4.2 The following list of products are examples for which bio based products are available. The list is not all inclusive. It is desirable that vendors be able to supply the greatest number of bio based products listed meeting the health and environmental specifications.

All purpose cleaner Degreaser/cleaner Heavy duty cleaner Deodorizer

Carpet shampoo Floor finish Gum remover Floor finish restorer

Disinfectant sanitizer Floor sealer Extraction fluid Furniture polish

Floor stripper Glass cleaner Neutral cleaner Grout sealer Stain remover Stainless steel polish Air freshener Toilet bowl cleaner

Bathroom cleaner White board cleaner Brass polish/cleaner Wood floor cleaner

Chrome polish/cleaner Laundry detergent Liquid hand soap Cream cleaner

Bio based products that are designated for preferred procurement under USDA’s BioPreferred program must meet the required minimum bio based content as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor should provide data for their bio based products such as bio based content. In addition to the bio based products designated by the U.S. Department of Agriculture in the

BioPreferred Program, the Contractor is encouraged to use other bio based products.

2.4.3 The Contractor shall provide Sanitary Napkins (Tampons) in the Public Woman’s Restroom at the Office

Building Unit B and the Woman’s Restroom at the Science Center.

2.5 GOVERNMENT-FURNISHED ITEMS

2.5.1 UTILITIES

Reasonable amounts of electricity and water will be made available for use by the contractor. The

Contractor shall ensure that water, lights and other electrical consumption precludes waste of those utilities.

Lights shall be on only in areas where and when work is actually being performed and water faucets or valves shall be turned off after the required usage has been accomplished.

2.5.2 KEYS/CARDS

Keys and/or security access control cards to access the facilities and gates will be provided by the government. The contractor shall sign a receipt for keys and/or cards issued, and the contractor is responsible for their return at the end of the contract. The contractor shall notify the Contracting Officer immediately if any key(s) or card(s) are lost or stolen. The government may, at the government's option, hold the contractor liable for all costs associated with replacing lost keys and access control cards, including the cost of re-keying or changing the locks affected, to include master keys and re-keying entire facilities.

2.5.3 STORAGE

Storage areas are limited on site and janitorial closets for use by the contractor are identified on the drawings which are listed in the attachment section of this contract. The Government will provide an area to store items that can be locked and opened by the Contractor. All Contractor stored materials, supplies, and equipment shall be clearly identified with the Contractor’s markings to indicate ownership and shall be stored in containers appropriate for the substance being stored. The Government will not be responsible for the damage or theft of contractor or their employees’ stored supplies, materials, equipment and other property.

2.5.4 BEAR SAFETY

The Bureau of Land Management Campbell Tract is home to brown and black bears. If bears receive a meal of garbage at a particular location, they are more likely to return to that same area in the future. Food-conditioned bears are dangerous. It is vital that the janitorial staff adhere to Bear Safety Precautions, to prevent attracting bears to the Campbell Creek Science Center/Campbell Tract Facility buildings or, worse, inadvertently feeding them.

3.1 Security of Buildings

The contractor shall be responsible for checking and securing the buildings being cleaned by the contractor’s personnel. Responsibility includes properly using the access control security system on all buildings, checking exterior doors that have BEEN used and turning off designated lights on all buildings and if required, locking the access gates after entering and departing the Campbell Tract during times when the gate controller is not working and the gates are padlocked.

3.2 Material Safety Data Sheets (MSDS)

Contractor shall maintain a current collection of MSDSs and place them in a well marked binder in any area where the materials are stored on site. All containers with cleaning chemicals shall be properly labeled with the name and manufacturer of the chemical. The contractor shall inform all of their employees of the location of the MSDS binder and the above instructions.

file:///C:/Documents%20and%20Settings/arocha/Local%20Settings/Temporary%20Internet%20Files/OLK2/www.biopreferred.gov

3.2 Personal Protective Equipment (PPE)

The Contractor shall provide all employees with and all employees shall wear proper PPE when required by

OSHA, Federal, State, and local regulations.

4.0 PERFORMANCE MEASUREMENTS DESCRIPTIONS AND DEFINITIONS

4.1 BREAK AREAS

Break areas include sinks, counter tops, vending machines, and microwave ovens. Sinks shall be disinfected and free of spills, grease, food residue, and kept in a sanitary condition. Counter tops shall be disinfected and free of spills, grease, and food residue. Vending machines shall be wiped clean on exterior sides, faces, and tops. Microwave ovens shall be wiped clean and all food residue removed from the exterior and interior.

4.2 CARPET CLEANING (SHAMPOO/STEAM METHOD)

Clean carpet where indicated on the floor plans as per schedule. The cleaning process shall be safe and harmless to the carpet and shall leave no lingering of objectionable odors. The Contractor shall employ no cleaning procedures, and shall use no compounds or solutions of any type before, during or after cleaning that may increase the flammability of the carpet. In all cases, cleaning shall not adversely affect appearance or durability. Carpets shall be cleaned by shampooing or steam method. "All" remaining compound or detergent shall be vacuumed from carpet surface. The Contractor shall follow the recommendations of the manufacture of the compound or detergent used.

4.3 CARPET SPOTTING

To remove soil marks on carpet surfaces which differ sharply in color from the surrounding area, i.e. stains or blots. The Contractor shall be proactive in removing spots and stains from the carpet.

4.4 CERAMIC TILE

Shall be cleaned and free of water streaks, mop marks, wax, spots, stains, hair, grease, dirt, equipment and shoe marks, and skipped areas. Baseboards, walls, and other surfaces shall be free of splashing and markings from the cleaning process.

4.5 CLEAN

Clean, cleaning, or cleanup, as used in this contract, is the removal of any foreign material or matter, including but not limited to, candy and gum spots; dirt, mud, or dust; scuff marks; oil or grease spots; pet droppings;

and pencil, pen, or crayon marks in order to leave the surface free from dirt or impurities, unsoiled and unstained. Furniture and other items obstructing the work shall be moved and replaced; with the exception of displays and large cabinets.

4.5.1 CONCRETE

Concrete surfaces shall be free of dirt, mud, dust, grime, tar, gum, oil, grease, and mop strand marks.

Baseboards, walls, and other surfaces shall be free of splashing and markings from the cleaning process.

4.5.2 DAMP MOP

A mop that is not dripping wet to pickup soil, dirt residues or dust spots caused by spills. After the floor has been mopped, the floor surface shall be free of streaks, litter, stains, spots, dust and debris.

4.5.3 DAMP WIPING

To remove soil marks from surfaces with a cloth or wiping towel dampened with a suitable cleaner.

4.5.4 DRINKING FOUNTAINS

After cleaning, the entire drinking fountain shall be free from streaks, stains, spots, smudges, scale, and other obvious removable soil.

4.5.6 FLOOR RINSING

Use clear water to remove all stripping or cleaning residues from a floor. After rinsing, the floor must be clean and show no sign of any residue.

4.5.7 FLOOR STRIPPING

Remove the existing floor finish without harming the flooring material. Stripping shall also include the complete removal of all marks, scuffs, stains, etc., except in cases in which there is damage to the floor surface. There must be no residue of the old floor finish remaining on the floor surface when the stripping operation has been completed. The stripping chemical(s) used shall meet the specifications given in this document for the type of finish and/or sealer being stripped, and shall be used according to the manufacturer's directions. All floor surfaces to which stripper has been applied shall be thoroughly rinsed with clean water. When a wet/dry vacuum is used, the area should be rinsed at least once after the stripping solution has been removed. If a mop is used to pick up the stripping solution, the area shall be rinsed at least twice.

4.5.8 FLOOR SWEEPING

Sweep by brooms or other devices to remove dust, dry soil, and other litter. After the floor has been swept, the floor surface, including corners shall be free of streaks, litter, stains, sports, dust and debris.

4.5.9 GLASS CLEANING

Exterior and interior doors containing glass panes shall be cleaned. Windows shall be clean and free of dirt, smudges, streaks, watermarks, spots and shall not be cloudy.

4.6 HIGH DUSTING

High dusting shall include all areas above 60" from the floor to the ceiling, including all hanging fixtures.

High dusting is to be done with the use of a yarn duster or long handled vacuum cleaner equipped with a soft nozzle bristle brush. High dusting shall include the walls and ledges. A properly dusted surface shall be free of all dust, dirt, and cobwebs.

4.7 FURNITURE

The Contractor shall place all furniture, waste baskets, office equipment, etc., in the proper location after cleaning.

4.8 JANITORIAL WORK

Janitorial work includes, but is not limited to, performance of daily and/or other periodic activities of a uniform, systematic, nature, using suitable supplies, materials, and equipment, to maintain clean, sanitary, and attractive conditions, inside and outside the buildings.

4.9 RESTROOMS AND SHOWERS

4.9.1 Materials

No chemicals, materials, or combination of chemicals or materials shall be used that will damage walls, floors, or fixtures in the process of cleaning.

4.9.2 Fixture Cleaning

Fixtures, including urinals, washbasins, mirrors, waste receptacles, basins, shower controls, shower curtains, wall surfaces porcelain fixtures and metal surfaces, (wash-basins, toilets, etc.) and exposed piping shall be clean, bright and free from dust, spots, stains, rust, mold encrustation or excess moisture.

4.9.3 Floors

Floors shall be free of dirt, mold, body and soap film, or all other foreign matter at all times.

4.9.4 Walls

Walls shall be washed where the surface is covered with a washable paint, enamel, tile, or similar surface material. Wainscoting, stall partitions, and woodwork shall be washed with a cleaner-disinfectant. Walls shall be free of dirt, mold, body and soap film, or all other foreign matter at all times.

4.9.5 Shower Walls

Shower walls shall be free of dirt, mold, body and soap film, or all other foreign matter at all times.

4.9.6 Partitions, Doors, and Wastepaper Receptacles

Partitions, doors, and wastepaper receptacles shall be free of dirt, mold, soap film, or all other foreign matter .

4.9.7 Mirrors

Mirrors shall be clean, free of dirt, smudges, streaks, watermarks, spots, grime and shall not be cloudy.

4.9.8 Disposal Cloth or any other linen material used for cleaning purposes or otherwise shall not be disposed of by flushing down the toilet bowl.

4.9.9 Lockers and Shower Benches

Clean the exterior of the lockers and only clean the inside of lockers when they are empty. Do not touch or remove personal items in the lockers. Lockers shall be free from dirt, smudges, and streaks.

Shower Benches: Wipe clean all shower and locker room benches. Shower Bench shall be free from dirt, smudges, and streaks.

4.10 LIGHT FIXTURES

Incandescent light fixtures with glass globes shall be cleaned on both sides with a neutral soap solution. The fluorescent and LED fixtures with lenses shall have the lens cleaned using window cleaner. A properly cleaned light fixture shall be free of all dirt, dust, insects, and smears.

4.11 LOW DUSTING

Low dusting shall include from the floor to 60". All Floors are swept after dusting is done and dust has settled. Corner crevices, molding and ledges shall be free from dust. A properly dusted surface shall be free of dust.

4.12 METAL AND BRIGHT WORK

Nonferrous metal (brass plated metal) push plates, kick plates and other like fixtures shall be polished to present a neat, clean, shiny appearance. Clean bright work shall be free of all dirt, dust, water streaks, or smudges.

4.13 OIL SPOT REMOVAL (CONCRETE FLOORS)

The removal of grease and oil spots from concrete floors.

4.14 PERIODIC SERVICES

All periodic services shall be completed by the 23rd of the month scheduled

4.15 POLICING

Make all areas clean and neat in appearance by removing obvious debris, spillage, etc. The Contractor shall be responsible for emptying trash containers, sweeping and policing a 50 foot radius around all operational building entrances. A properly cleaned entrance way shall be free of trash, cigarette butts, dirt, and other foreign matter.

4.16 QUARRY TILE

Quarry tile shall be cleaned and free of water streaks, mop marks, spots, stains, hair, grease, dirt, pebbles, equipment and shoe marks, skipped areas, and other debris. Baseboards, walls, and other surfaces shall be free of splashing and markings from the cleaning process.

4.17 RADIATORS AND CONVECTORS

Radiators and convectors, to include ventilation registers and bathroom fans, shall be cleaned thoroughly using a duster manufactured for that purpose. In cases where heat deflection shields are used, they shall be removed where possible, cleaned, and then replaced. A properly cleaned register shall be free of all dirt, dust, and lint.

4.18 RUBBER TILE

Rubber tile shall be cleaned and free of water streaks, mop marks, spots, stains, hair, grease, dirt, equipment and shoe marks, and skipped areas. Baseboards, walls, and other surfaces shall be free of splashing and markings from the cleaning process. Tile shall be shined with a bright appearance.

4.19 SPOT CLEANING

To remove dirt, grease or other materials which give the visual appearance of soiling from surfaces without discoloration of the surrounding area.

4.20 SPRAY BUFFING

A method of floor care which removes marks and hardens and brightens the floor surface. The floor finish shall be of the type already on the floor. All areas accessible to the floor machine shall be spray-buffed. The floors shall be swept after being spray-buffed. After spray-buffing, the entire floor shall have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains, and shall have a uniform coating of floor finish. All spray-buff solution shall be removed from baseboards, furniture, trash receptacles, etc.

4.21 STAIRWAYS

Stairways shall include landings at top and bottom of stairs. Clean and remove food or beverage spills, scuff marks, gum, etc. A clean stairway will show the wear and tear from prior use but not show dirt or soil from prior use.

4.22 STOCKING SUPPLIES

The contractor shall perform stocking in accordance with the QA plan and schedule attached hereto. The stocking shall consist of, but not limited to the following: toilet paper, rolled paper hand towels, folded hand towels, plastic bags, and extra rolls of toilet paper.

4.23 TRASH

All waste baskets, and other trash containers within the area shall be emptied and returned to their initial location. Boxes, cans, papers, etc., placed near a trash receptacle and marked "TRASH" shall be removed.

Smoking materials and waste from cigarette butt receptacles, if found, shall not be combined with other combustible materials within the facility. All waste from such trash receptacles shall be removed from the area and emptied into a designated trash dumpster or receptacle in such a manner as to prevent the adjacent area from becoming littered by such trash. An obviously soiled or torn plastic trash receptacle liner in such receptacles shall be replaced. The exterior of waste baskets shall be damp wiped Wet spills on the interior of waste baskets shall be removed. Cigarette butt receptacles shall be free from evident soil. The Contractor shall police up any spillage of trash, debris, refuse, etc. which is a result of his operations. The IT Office

Room in the Unit B Office Building will place the room’s trash basket outside of the door to be emptied since the IT Office Room is not accessible to the Janitors.

4.24 TREATED DUST CLOTH

A cloth that has been treated to retain dust when being used to remove dust.

4.25 UNACCEPTABLE WORK

Examples of unacceptable work: dirt in corners; mop splashes on baseboards and walls; dust build-up on surfaces; wax build-up on floor perimeter; dirt, debris, etc. under waste baskets, garbage cans and chairs;

accumulated dirt in cracks, joints, stair treads, etc.; failure to remove trash such as cups, paperclips, staples from floor; failure to clean mop sinks after use; mop strings on floor; mopping or sweeping tracks on floors failure to lock doors and turn off lights when leaving the building; failure to concentrate on high use areas.

4.26 VACUUMING

Prior to carpeted floors being completely vacuumed, remove all surface litter such as paper, gum, rubber bands, paper clips, etc. After carpeted floors have been vacuumed, floors shall be free from dirt, debris, dust, crumbs, etc.

4.27 VENDING MACHINES

Food, soda, and other stains shall be spot cleaned from wall and ceiling in the vicinity of vending machines.

4.28 VENETIAN BLINDS

A properly cleaned blind shall be free of all insects, dirt, spots and lint.

4.29 VINYL

Vinyl floors shall be cleaned and free of water streaks, mop marks, wax, spots, stains, hair, grease, dirt, equipment and shoe marks, and skipped areas. Baseboards, walls, and other surfaces shall be free of splashing and markings from the cleaning process.

4.30 WALL SPOT CLEANING

Walls shall be free from dirt, grease, liquids, or other materials which give the visual appearance of soiled wall surfaces. Walls (including exposed structural steel supports) shall be spot cleaned where covered with a washable paint, enamel, tile, vinyl covering, or similar surface material. The cleaning process shall be safe and harmless to the wall covering and shall not adversely affect appearance or durability.

4.31 WASH BASINS AND SINKS

Porcelain fixtures, metal surfaces, and exposed piping shall be clean and bright; there shall be no dust, spots, stains, rust, green mold encrustation or excess moisture. Contractor shall not be required to wash sinks or basins containing dirty utensils or dishes, or plugged drains, but shall notify the COR of such conditions.

4.32 WAXING

Waxing shall be defined as the proper application of at least two coats of finish to all trafficked areas. The finish shall be applied with a clean, fine-strand, rayon mop head. No finish which has been removed from its original container shall be returned to that container. After the finish has dried, the reflectiveness shall be uniform and no streaks, swirls, etc. shall be visible. No stripping solution or finish shall remain on baseboards, doors, or other non-floor surfaces. Note: Contact the building custodian for designation of furniture items to be moved by the contractor prior to waxing. QUARRY TILE AND/OR CERAMIC TILE

FLOORS SHALL NOT BE WAXED.

4.33 WET MOP

A soaking wet mop to agitate soil on a floor, followed by either manual or mechanical pickup of the water and dirt residue. After being wet mopped, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil.

5.0 QUALITY ASSURANCE PROGRAM (QAP)

The Contractor shall establish a QAP to assure the requirements of the contract are provided as specified.

At the start date of the contract work, the Contractor shall submit a copy of the QAP to the COR. The program shall include, but not be limited to the following:

• An inspection system covering all the services stated in the contact. A checklist used in inspecting contract performance during regularly scheduled or unscheduled inspections. The individual(s) performing the inspection must be someone other than the individual(s) performing the work.

• The checklist shall include each area of the contract serviced by the Contractor as well as every task required to be performed.

• A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies.

• A file of all inspections conducted by the Contractor and the corrective action taken. This documentation shall be made available to the Government during the term of the contract.

5.1 The QAP is an essential part of this contract and will be actively enforced by the Government. Failure to submit an approved plan and abide by this requirement may result in the withholding or reduction of monies due the Contractor.

The following are established as the minimum inspection frequencies acceptable for the buildings covered by this contract:

• A portion of the building to be inspected weekly.

• A complete building inspection to be conducted monthly.

When inspecting a "portion" of the building, the inspection should include at the minimum one room of each type, such as: rest room, office, corridor, lobby, etc.

Inspections by the contractor shall be conducted after completion of work and before use by the occupants of the area.

5.2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

This contract is a performance-based service contract wherein monthly payment is dependent on consistent, satisfactory completion of all work requirements. If performance is unsatisfactory or work is not completed per specifications in this Quality Assurance Plan, a percentage of the Contractor’s monthly payment may be withheld. A QASP Evaluation Worksheet has been developed for use by the COR for the cleaning schedules addressed in this contract. The plan is divided into two parts:

1. An informational section that identifies the work requirements; a frequency schedule in which each required service is to be performed, and a percentage-of-pay value.

2. An evaluation section that serves as the form used for each inspection to record satisfactory or unsatisfactory completion of key requirements. This form will also be used to summarize the results of inspections on a monthly basis and recommend if there are to be any monthly deductions.

5.3 PERFORMANCE EVALUATION PROCESS

Inspections of the Contractor’s work for compliance with this SOW will be conducted throughout the performance period of this contract. If contractor performance is deficient, the course of action is dependent on the severity, impact, and/or frequency of the non-performance. Rework is the first action to resolve deficiencies. When rework has been completed by the Contractor, the COR will inspect to verify the work has been completed and accepted. The Contractor shall not consider the task complete until all of the deficiencies have been corrected. Deficiencies as well as acceptable and high quality results, and unusual conditions or equipment failures will be documented by the COR.

5.3.1 Weekly visual inspections will be performed to ensure compliance with the performance standards. A QASP

Evaluation Worksheet will be used by the COR for each inspection that identifies deficiencies. The

Government may exercise its authority to perform inspections at any time, including immediately following the Contractor’s nightly cleaning. Three unsatisfactory performance ratings in any category in consecutive months or five written unsatisfactory performance ratings in any category within one year shall be considered evidence of noncompliance with the contract and grounds for removal of the Contractor Personnel or termination of the contract.

5.3.2 At the end of the billing period (typically one calendar month), the COR will summarize the results of the month’s inspections, calculate any recommended adjustments to the Contractor’s scheduled payment for that month, and submit the calculations to the CO with the Contractor’s invoice and supporting QASP Evaluation

Worksheet.

5.4 DEDUCTION PROCESS

The Government will record and communicate to the Contractor utilizing the QASP Evaluation Worksheet all instances of substandard performance, whether through inspections, direct observation, customer complaint or any other mechanism.

5.4.1 If one or more complaints are received regarding the same defect during one service cycle, the complaint will be considered one complaint. Upon notice of a defect, utilizing the Quality Assurance Surveillance Plan

(QASP) Evaluation Worksheet, the Contractor will be given the specified time to correct the defect. If the defect cannot be corrected, the defect stands. If the corrective action is not completed within the specified time (7 working days), a deduction will be applied each service cycle until the corrective action is completed.

5.4.2 Each major element has a corresponding item in the QASP Evaluation Sheet. Each element is assigned a percentage value based on the government’s determination of the relative value of that particular service item. Each element is rated based on the criteria stated in the contract. The COR will evaluate the services provided, and calculate unsatisfactory or missed performance. Each item rated unsatisfactory will receive the stated deduction element for that week.

5.5 INVOICING SCHEDULE

Invoices shall be submitted the first part of the month for services rendered during the previous month.

Vendor is to submit an attachment to the IPP invoice. Attachment shall reference the dates of service, and a description of services provided. Invoice shall be prorated accordingly for service not provided as scheduled.

5.6 REDUCTION OF INVOICE FOR CONSTRUCTION ACTIVITY

Invoices shall be reduced for construction activity in any area that is included in this contract. During construction activity, the portion of the building undergoing construction is under control of the Contractor performing the work and the Contractor will be responsible for cleaning the construction area. The invoice shall be reduced by the average cleaning cost per square foot for the contract times the square footage of the area under construction times the fractional portion of the month that area was under construction. For

Example, if the average cleaning cost per month is $0.80 per square foot, and 3500 square feet of a building is under construction for 24 days when no cleaning is required, the monthly invoice would be reduced by:

($0.80/SF x 3500SF x 24days/30days) = $2,240. In this example, for that month with construction activity, the monthly invoice would be reduced by $2,240. The COR will determine the invoice reduction for construction activity in a building.

TASKS AND FREQUENCY SCHEDULES

Explanation of Symbols: Following is an explanation of symbols used in the frequency schedules:

SYMBOL

MEANING

SU

Sunday

MO

Monday

TU

Tuesday

WD

Wednesday

TH

Thursday

F

Friday

S

Saturday

D

Daily

W

Weekly

2W

Twice Weekly

3W

Three Times Weekly

M

Monthly

2M

Twice Monthly

M2

Every Two Months

Quart

Every Three Months or as indicated

Six

Every Six Months

Y

Yearly

CTF Office Buildings – Office Unit B and New AFO Admin Building and enclosed Walkway.

CTF Office Buildings

1.0

All Entrances, Floors, Stairs, and Landings:

1.0.1

Completely vacuum and clean carpet

1.0.2

Sweep and spot clean Vinyl, Resilient, Rubber, Concrete, Plywood floors, 1.0.3

Shampooing

M2

1.0.4

Wet Mop vinyl Floors

1.0.5

Strip &Wax vinyl floors

1.1 Rest Rooms:

1.1.1

Mop Floor

1.1.2

Fixtures

1.1.3

Shower walls, floor & shower curtain

1.1.4

Walls, partitions

1.1.5

Scrub & disinfect floors; Clean mirrors, urinals, toilets and plumbing fixtures

1.1.6

Strip & Wax floors

1.1.7

Remove trash

1.1.8

Restock supplies

1.2

General:

1.2.1

Clean drinking fountains

1.2.2

Clean break Areas

1.2.3

Low dusting

1.2.4

High dusting

1.2.5

Remove trash, replace soiled/torn liners

1.2.6

Wash waste containers inside and out

Y

1.2.7

Clean radiators, convectors, and registers

1.2.8

Clean venetian blinds and shades

1.2.9

Remove black scuff marks

1.2.10

Clean bright metal work

1.2.11

1.2.12

1.2.13

Wash glass in doors

Clean staircase and handrails W

Clean doors and door frames

CTF Office Buildings

1.2.14

1.2.15

Clean Light Fixtures, Diffusers As Needed

Spot Carpet Cleaning

2.1 Wash Windows A

3.1 IT Office Room – Empty Trash Basket outside of the door As Needed

CTF Warehouse, 4700 BLM Road

CTF Maintenance Shop, 4700 BLM Road

1.1 REST ROOMS, BREAK ROOM, OFFICE AND OFFICE CUBICLE:

Floor

1.1.3 N/A (No Showers in Restrooms)

SU, TU, TH

Strip and wax floors

1.1

REST ROOMS:

Floor

Shower walls, floor & shower curtain

N/A (Concrete Floors)

Janitorial Services for Campbell Creek Science Center, 5600 BLM Road

Item Task Frequency

1.1.1 Drinking Fountains Daily

1.1.2 Door Hardware Daily

Window glass of all doors (interior and exterior)

1.1.4 Waste Containers Daily

1.1.5 Building Entrances, Interior Daily

1.1.6 Break Areas Daily

Policing Areas (especially entrances and around dumpsters)

1.1.8 Window Blinds Dusting Weekly

1.1.9 Dusting Low Weekly

1.1.10 Microwave MPR Weekly

1.1.11 Microwave Library Weekly

1.1.12 Window Glass Interior and Exterior:

Includes whole building.

Every 6 Months

1.1.13 Green House Window Glass Interior and Exterior.

Every 6 Months

1.1.14

Dusting High

1.1.15 Fans and Ventilation Registers Every 6 Months

1.1.16 Light Fixtures As Needed

1.1.17 Recycle Containers Chemically sanitized Every 6 Months – 2nd week May & Sept

1.1.18 Vacuum Loft Yearly – 2nd week of May

1.1.19 Clean and Whiten chairs Yearly – 2nd week of Sept.

1.1.20 Clean Tables top to bottom and legs Yearly – 2nd week of Sept.

1.1.21 Fireplace Yearly – 2nd week of Sept.

1.1.22 Upholstered Furniture Yearly – 2nd week of Sept.

1.1.23 Replace Pest Strips in Loft Yearly – 2nd week of Sept.

1.1.24 Polish metal and bright work Yearly – 2nd week of Sept.

1.1.25 Clean and polish woodwork, including

doors, cabinets, and window ledge frames

Yearly – 2nd week of Sept.

Janitorial Services for Campbell Creek Science Center, 5600 BLM Road (Continued)

Item Task Frequency Day

1.2.1 Carpet Vacuum – Class Room and

Multi-Purpose Room

Daily M-F

1.2.2 Carpet Spot Clean Daily M-F

1.2.3 Carpet – STAFF BREAK Area Twice Weekly Tu, Th

1.2.4 Carpet – Office area and Library Rm Thrice Weekly M, W, F

1.2.5 Linoleum – Apartment Area Twice Weekly Tu, Th

1.2.6 Ceramic Tile Daily M-F

1.2.7

Quarry Tile Daily M-F

1.2.8 Carpet Shampoo (All) Every Two Months Sep, Nov, Jan, Mar, May, July, CCSC Janitorial Cleaning Schedule: RESTROOMS

1.3.1 Sinks Chemically sanitized Daily M-F

1.3.2 Toilets Daily M-F

1.3.3 Urinals Daily M-F

1.3.4 Walls Daily M-F

1.3.5 Partitions Daily M-F

1.3.6

Mirrors

M-F

1.3.7

Toilet Paper Holders Chemically Sanitized

1.3.8 Soap Dispensers Daily M-F

1.3.9 Floors Chemically Sanitized Daily M-F

1.3.10 Door Hardware Chemically Sanitized Daily M-F

1.3.11 Waste Containers Chemically Sanitized Daily M-F

1.3.12 Ceilings Every 6 months May and Sept

1.3.13 Fans and Ventilation Registers Every 6 Months May and Sept

1.3.14 Light Fixtures Cleaned As Needed

Note: With prior notice, Cleaning on Monday may be switched to Sunday after weekend activities at CCSC.

CCSC Janitorial Cleaning Schedule: Stocking Supplies

1.4.1 Toilet Paper Daily M-F

1.4.2 Folded Hand Towels Daily M-F

1.4.3 Plastic Bags Daily M-F

1.4.4

Hand Soap

1.4.5 Sanitary Napkins and tampons Daily M-F

1.4.6 Feminine hygiene Bags Daily M-F

1.4.7 Urinal Cakes As Needed M-F

CCSC Janitorial Cleaning Schedule: Kitchen

1.5.1 Waste Containers Chemically Sanitized Daily M-F

1.5.2 Floors Weekly Thursdays

1.5.3 All Stainless Steel Surfaces Weekly Thursdays

1.5.4 Pantry floor Chemically Sanitized Weekly Thursdays

1.5.5

Preparation Counters and Area Chemically Sanitized

Thursdays

1.5.6 Serving Area Chemically Sanitized Weekly Thursdays

1.5.7

Dishwashing Areas and Sinks

1.5.8

Refrigerator Exterior Chemically

1.5.9 Freezer exterior Chemically Sanitized Weekly Thursdays

1.5.10 Range Chemically Sanitized Monthly Last Friday of the Month

1.5.11 Grill Chemically Sanitized Monthly Last Friday of the Month

1.5.12 Oven Chemically Sanitized Monthly Last Friday of the Month

1.5.13 Hoods Chemically Sanitized Monthly Last Friday of the Month

1.5.14 Grease Traps Cleaned Out and

Monthly Last Friday of the Month

1.5.15

Grease Trays (range/grill) Chemically

Last Friday of the Month

1.5.16 Light Diffusers Chemically Sanitized Yearly September

END OF SECTION