Cannonville_Janitorial_-_SOW_(Amend_0001)_0001.pdf

STATEMENT OF WORK CANNOVILLE VISITOR CENTER JANITORAL CONTRACT

SECTION A – SERVICES SCHEDULE

A.1 GENERAL INTENTION:

The intention of this contract is to obtain janitorial services at the Bureau of Land

Management (BLM) Grand Staircase Escalante National Monument (GSENM) Cannonville

Visitor Center in Cannonville, Utah. Pricing will be needed for the base year, and each of the additional option years.

Payment requests can be submitted monthly and must be submitted electronically through the

U. S. Department of the Treasury's Invoice Processing Platform System (IPP). "Payment request" means any request for contract financing payment or invoice payment by the

Contractor. To constitute a proper invoice and avoid invoice rejection, the payment request must comply with the requirements below. The IPP website address is: https://www.ipp.gov.

Under this contract, the following information is required to be included on the commercial invoice attached to the IPP invoice:

1. Invoice Number, Invoice Date and Government Contract Number

2. Billing period specified with beginning and ending dates. The beginning date must not be later than the completion date or within any previous billing dates.

3. The accounting must follow the approved schedule of values as described in the specification attachment.

4. Total amount due for the billing period

A.2 DESCRIPTION OF WORK:

The Contractor shall provide management, supervision, labor, supplies, materials, equipment, and tools, except for specified Government-furnished property, required to effectively, efficiently, and satisfactorily perform the janitorial services specified herein.

Work Location: BLM GSENM Cannonville Visitor Center, located at 10 W Center Street, Cannonville, Utah 84718. Work locations consist of the following buildings:

• Main Office/Visitor Center Building

Area has approximately 2,500 square feet of carpeted space, and approximately 150 square feet of tiled/vinyl floor space (restroom, utility/storage/ server room) o 1 inside restroom/shower o 4 cubicle areas o 1 office o 1 breakroom/copy space o Visitation Center, accessible to the public (which contains various furniture, desk, and contains various media/heritage displays) o 1 server/storage/utility room

• Multi-purpose/Conference & Restrooms Building

Area has approximately 1,100 square feet of combined floor space of carpeted floor and concrete flooring.

o Large open room o Kitchenette o Utility/storage area

A.3 WORK WEEK AND WORK SHIFT:

The various phases of cleaning and janitorial work shall, at a minimum, be carried out to meet the standards set forth in Section A.15 – Custodial Services Requirements. The Main Office

Building will be occupied by staff and contracted staff throughout the work week during the business hours of 8 a.m. to 4:30 p.m. Wednesday through Sunday, except Federal Holidays and Building Closures.

a. Frequency of Cleaning:

Work Week – The Contractor shall schedule cleaning operations to be completed 3 days a week: Tuesday, Thursday, Saturday

Work Shift – The Contractor shall schedule all cleaning operations to be started and finished between the hours of 6 a.m. and 9 p.m. The Contractor may be working around staff and visitors.

b. Changes of Business Hours:

To accommodate overall mission needs of the GSENM, the BLM may change the normal work week, business hours and days of operations for the Cannonville Visitor

Center. The BLM will give at least a 30-day written notice to the Contractor to adjust scheduling needs.

c. Building Closures:

Federal holidays – New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

Government Shutdowns – The government will provide immediate notice of any government shutdowns, or lapse of funding, which will adjust expected work. The

Contractor may perform a cleaning prior to and immediately after a Government

Shutdown.

Other – Unpredictable or unknown events may cause the government to close the

Cannonville Visitor Center. The government will provide immediate notification, when known, of any building closures to the Contractor. During this time, the

BLM may deferred work schedules until a later date.

A.4 CONTRACTOR FURNISHED EQUIPMENT AND SUPPLIES:

a. Scope: The Contractor shall be required to furnish all labor, supplies, tools, and equipment to complete the work described in this contract.

b. Supplies: All cleaning supplies not furnished by the government shall be “green” or environmentally safe products. To find out more about these products, please refer to http://www.greenseal.org/.

The COR will designate storage for the supplies. The Contractor shall submit a total list of all supplies along with Safety Data Sheets (SDS) that will be used on the job site within ten days after award of the contract. The contractor shall submit a revised list of supplies and

Safety Data Sheets (SDS) for any subsequent supplies proposed for use.

c. Equipment: All necessary equipment, including power-driven scrubbing, buffing, and polishing machines, vacuum cleaners, etc., shall be of the type and size customarily used in high quality work of this kind. All equipment shall be furnished and maintained by the

Contractor at their expense.

d. Hazardous Materials: The contractor shall keep SDS posted by the stored cleaning supplies and is responsible to inform his/her employees.

A.5 GOVERNMENT-FURNISHED ITEMS:

a. Supplies/Equipment: The Government will furnish the following supplies/equipment:

paper towels, toilet paper, toilet seat covers, liquid soap, trash bags, feminine hygiene liner, mop & bucket, cleaning solutions, broom and dustpan, hand scrubbers, and dusting tools.

The BLM does not provide a dumpster; however, Garfield County does provide one near the parking lot for depositing trash/waste. The Contractor shall notify the onsite staff if the furnished items become damaged or operate improperly giving the Government adequate time to repair or replace them.

b. Utilities: Electricity and water will be made available for use by the Contractor, as provided in the facility.

c. Keys: Keys and/or lock combinations to access the facilities will be provided by the

Government. The Contractor shall sign a receipt for keys issued and be responsible for their return at the end of the contract. The Contractor shall notify the Contracting Officer immediately if any key(s) are lost or stolen. The Government may, at the Government’s option, hold the Contractor liable for all costs associated with replacing lost keys, including the cost of re-keying, or changing the locks affected, to include master keys and re-keying entire facilities.

d. Storage areas and Janitorial Closets: The Contractor may share designated storage areas with building occupants. All Contractor stored materials, supplies, and equipment shall be clearly identifiable with the Contractor’s markings to indicate ownership and shall be stored in containers appropriate for the substance being stored. The Government shall not be responsible in any way for damage or theft of Contractor stored supplies and equipment, or the Contractor’s employees’ belongings brought into the buildings.

A.6 PERSONNEL:

The Contractor shall employ only qualified personnel who have been engaged in performing janitorial operations.

a. Contractor Liaison: The Contractor or its designated representative shall contact the COR at least once a month to discuss work performance, alleviate any minor misunderstandings, and be available to take immediate action to have deficiencies corrected if required.

b. Supervision: The Contractor is required to have a responsible supervisor on duty during all operations under this contract who is responsible for the work performed under this contract. The Contractor shall give the COR the name and telephone number of the Project

Supervisor who is responsible for the work under this contract at the onset of this contract and as changes are made.

A.7 CONTRACTOR PERSONNEL SECURITY AND SUITABILITY REQUIREMENTS:

Performance of this contract requires contractor personnel to have a Federal Government-issued personal identification card before being allowed unsupervised access to a DOI facility. The BLM will be responsible for the costs incurred to acquire the initial 5 personnel security clearances. In the event the Contractor will require new or additional personnel all costs incurred will be the responsibility of the Contractor. The Contracting Officer’s

Representative (COR) will be the sponsoring official and will make the arrangements for personal identity verification and card issuance.

The contractor, contractor’s employees, and subcontractors will have security clearance completed by the starting date of the contract.

The following forms, or their equivalent, will be used to initiate the credentialing process:

• OPM Standard Form 85 or 85P

• OF 306

• Fingerprint card (local procedures may require the fingerprinting to done at a police station; in this case, any charges are to be borne by the contractor),

• Release to Obtain Credit Information

• PIV card application (web-based)

Contractor employees are required to give, and to authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact the contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. Provide the COR with documentation that supports the individual’s status.

During performance of the contract, the Contractor will keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing processes. Cards that have been lost, damaged, or stolen must be reported to the COR and

Issuing Office within 24 hours. Replacement will be at the contractor’s expense. If reissuance of expired credentials is needed, it will be coordinated through the COR.

At the end of contract performance, or when a contractor employee is no longer working under this contract, the Contractor will ensure that all identification cards are returned to the

COR. DOI Access cards are the property of the Federal government. At the end of the contract performance, or when a contractor employee is no longer working under this contract, the Contractor will ensure that all identification cards are returned to the COR. A DI

105 property form will be issued to each employee for each card and each set of keys.

Before starting work under this contract, a National Agency Check (NAC) will be conducted to verify the identity of the individual applying for clearance. Upon successful completion of the NAC process, an identification card will be issued, and access granted.

Simultaneously, a NAC with Inquiries (NACI) will be initiated to determine the individual’s suitability for the position. If the NACI adjudication is favorable, nothing more needs to be done. If the adjudication is unfavorable, the credentials will be revoked. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have regular and routine unsupervised access to a Federally controlled facility for more than 180 calendar days or any unsupervised access to a Federally controlled Level 3 or 4 information systems.

A.8 SAFETY/KNOWLEDGE:

The Contractor shall institute all necessary precautions for the control and safety of the

Contractor personnel physically working on this contract.

a. Fire Protection and Prevention: Prior to commencing work, the Contractor shall be acquainted with the location of the fire protection equipment, to assure that such equipment is available.

b. Person Safety: The Contractor shall be physically able to stand, move, bend, stretch, and knell during scheduled work in outside temperatures that get below freezing and above

100 degrees Fahrenheit.

c. Knowledge/Skills: The Contractor shall be proficient and knowledgeable in properly using and tracking various cleaning supplies, tools, material, and equipment. The

Contractor is responsible for basic use/handling training of equipment to ensure industry life-span standards and protection against misuse.

A.9 SECURITY OF BUILDINGS:

The Contractor shall be responsible for checking and securing buildings after performing services. Responsibility includes checking and locking exterior doors and turning off designated lights. Contractor may leave lights on in limited areas where Government employees are working after regular work hours.

A.10 PROTECTION AND DAMAGE:

The Contractor shall, without additional expense to the Government, be responsible for all damage to persons and property that occurs as a result of his/her negligence in connection with the performance of work under this contract and shall be responsible to perform all work safely. Damage or loss of Government office equipment or other property which may occur as a result of the Contractor’s operations, or of the actions of his agents, subcontractors, or employees, shall be repaired or replaced by the Contractor at his expense.

A.11 REPORTING:

a. Miscellaneous Reporting: Items in need of repair such as leaky faucets, broken toilet seats, etc., shall be reported to onsite staff or to the COR, or designated contact, at the end of each shift.

b. Emergency Reporting: The Contractor shall require each employee to IMMEDIATELY report fires by calling 911 and the COR. Onsite emergencies, such as a broken pipe, burned out lighting, clogged toilet, should be reported to the onsite staff immediately.

Names and phone numbers of the COR, or designee, shall be given to the Contractor.

d. Lost and Found: The Contractor shall give all articles found to onsite staff.

A.12 UTILITY CONSERVATION:

The Contractor shall ensure that water, lights, and other electrical consumption precludes the waste of those utilities. Lights shall be on only in areas where and when work is being performed and water faucets or valves shall be turned off after the required usage has been accomplished.

A.13 DEFINITIONS:

a. Clean: Clean, cleaning, or cleanup, as used in this contract, is the removal of any foreign material or matter, including but not limited to, candy and gum spots; dirt, mud or dust, scuff marks; oil or grease spots; and pencil, pen, or crayon marks in order to leave the surface free from dirt or impurities, unsoiled and unstained.

b. Policing: Policing, as used in this contract, is the preservation of acceptable conditions as described in Section A.15 – Custodial Services Requirements. It involves a conscientious visual inspection followed by subsequent cleaning or servicing as needed. For instance, if upon assessment, the restroom wall is free of dust, cobwebs, spots, stains, and encrustations as specified in Section A.15, no further action is needed. If that is not the case, some level of cleaning will need to be performed.

c. Contracting Officer (CO): The Contracting Officer is a person with the authority to enter, administer, modify and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

d. Contractor: The term Contractor refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

e. Contracting Officer’s Representative (COR): The Government employee designated by the

Contracting Officer to be responsible for monitoring the Contractors performance.

A.14 CONDUCT OF WORK

Conduct of work shall indicate deliberate effort to produce first quality results. Hasty or careless work is not acceptable.

a. This is a performance-based service contract where the requirements are written with results in mind. The contractor is to meet or exceed the standards set forth in Section A.15

– Custodial Services Requirements of this Statement of Work.

b. Examples of unacceptable work: Dirt in corners; mop splashes on baseboards and walls;

dust build-up on surfaces; wax build-up on floor perimeter; dirt, debris, etc. under waste baskets, garbage cans and chairs; accumulated filth in cracks, joints, stair treads, etc.;

failure to remove trash such as cups, paper clips, staples from floor; failure to clean mop sinks after use; mop strings on floor; mopping or sweeping tracks on floors; failure to lock doors and turn off lights when leaving the buildings; failure to concentrate on high use areas; and other manifestations of lack of concern or capability of producing first quality work.

A.15 CUSTODIAL SERVICES REQUIREMENTS:

The Contractor shall provide the custodial services described herein.

Basic services shall be performed at the locations and frequencies are shown in each Quality

Assurance Plan for each individual building and shall consist of the services listed for the specified building. No chemical or cleaning compound shall be used that will damage the item being cleaned or surrounding items. The Contractor shall ensure all furniture, waste baskets, office equipment, etc. is returned to their original position and location after cleaning each room. Performance requirements for these services include the following:

a. Main Office, Visitor Center Lobby, Multi-Purpose/Conference Center, and General

Space Cleaning / Servicing:

(1) Carpeted Floors: The carpeted floors shall be free of litter, soil, stains, and embedded foreign matter and grit. Chairs, wastebaskets, and garbage cans shall be moved to clean underneath. Mats shall be lifted to remove soil and moisture underneath and shall then be returned to their normal location. Vacuum all carpeted floors including under furniture.

(2) Mats: All floor mat types (rubber, polyester, etc.) shall be cleaned so that they are free of soil, stains, encrustations, and embedded foreign matter and grit.

(3) Non-Carpeted Floors: Non-carpeted floors, or sections/areas, shall be free of dirt, debris and encrustations and have a uniform appearance with no streaks, swirl marks, or detergent residue. Chairs, wastebaskets, and garbage cans shall be moved to clean underneath. Mats shall be lifted to remove soil and moisture underneath and shall then be returned to their normal location. There shall be no splash marks or mop streaks on furniture, walls, baseboards, or grout lines. No mop strands shall be present in the area.

4) Furniture and Fixtures: Desks, tables, filing and storage cabinets, partitions, Cubical dividers, chairs, coaches, fixtures, and doors shall be free of dust, dirt, cobwebs, spots, and encrustations. Working papers shall not be disturbed. When dusting horizontal and vertical surfaces of computer equipment, do not dust any controls or computer screens.

The cleaning process shall be safe and harmless to the surfaces cleaned and shall not adversely affect appearance or durability. Workmen shall return all furniture, waste baskets, office equipment, etc. to their original position and location after cleaning each room or area.

5) Walls, Ceilings, and Vents: Walls, base boards, door framing, ceilings, and HVAC vents shall be policed and cleaned so that they are free of dust, cobwebs, spots, foreign matter, and encrustations.

(6) Windows, Ledges, and Blinds: All window ledges and blinds shall be dusted or otherwise cleaned so that they are free of all insects, dirt, spots, lint, and foreign matter.

(7) Light Fixtures: Light fixtures with glass globes, fluorescent lenses, and/or fluorescent tubes shall be cleaned so that they are free of all dirt, dust, insects, and smears. If lights are out, the Contractor shall notify no site staff or the COR before end of shift.

(8) Lobby and Staff Entrance Door Glass: Door windows or glass to the staff entrance and public lobby entrance at all entrances of the Main Office Building and the interior lobby shall be cleaned both inside and out so that they are free of any streaks, lint and fingerprints.

(9) Trash Removal: The inside and outside of buildings, to include the facility grounds, and the Pavilion/ Picnic area, shall be clean of garbage/trash and foreign material, and the waste baskets shall be free of dirt, spots, debris, and other encrustations. This includes the trash receptacles at the entrances to the building. All material within the receptacles shall be emptied and have a new liner in place daily. Receptacle plastic liners shall be unsoiled and free from holes. All material placed near a trash receptacle and not identified shall be removed as trash. Both the interiors and exteriors of wastebaskets and garbage containers shall be free of debris, encrustations, and wet spots. In addition, restrooms, conference room and food service area garbage containers shall be disinfected. All trash shall be tied in garbage bags before being placed in the dumpsters. The Contractor shall police for any spillage of trash, debris, refuse, etc., which is a result of this operation.

b. Restrooms/Shower Facilities:

No chemicals, materials, or combination of chemicals or materials shall be used that will damage walls, floors, or fixtures in the process of cleaning. Cloth or any other linen material or paper towels used for cleaning purposes shall not be disposed of by flushing down the toilet.

(1) Descale Toilet Bowls and Urinals: Toilet bowls and urinals shall be disinfected and free of scale, scum, mineral deposits, rust stains, streaks, other stains, and all foreign matter.

(2) Toilet Stalls (Enclosures), Handrails, Paper Towel Holders and Toilet Paper

Holders, Entry/Exit Doors and Handles: All surfaces shall be clean/disinfected and free of watermarks, scum, mold, and any other foreign material.

(3) Sink Area: All porcelain, metal and chrome fixtures, wash basins, backsplashes, countertops, paper towel holders, exposed pipes and mirrors shall be disinfected and be clean; there shall be no dust, spots, stains, rust, mold, encrustations, or excess moisture.

(4) Floor/Shower: Floor, shower, and tile, shall be free of soil, debris, scum, mold, or encrustations and shall have a uniform appearance with no streaks, swirl marks, detergent residue. There shall be no splash marks or mop streaks on furniture, walls, baseboards, etc., or mop strands remaining in the area. All moveable objects shall be moved to clean underneath. Floor drains shall be maintained free from dirt, rust, or encrustations.

(5) Walls and Ceilings: Walls and ceilings shall be free of dust, cobwebs, spots, stains, and encrustations.

(6) Baby Changing Stations: Stations shall be disinfected and free of dust, cobwebs, spots, stains, and encrustations.

(7) Light Fixtures: Light fixtures with glass globes, fluorescent lenses, and/or fluorescent tubes inside and outside of the restrooms shall be cleaned so that they are free of all dirt, dust, insects, cobwebs, and smears. If lights are out, the Contractor shall notify no site staff or the COR before end of shift.

(8) Servicing: Each dispenser for toilet paper, paper towels, hand soap, toilet seat covers, feminine hygiene liners, trash liners, replace urinal cake, and similar items will be filled with Government-furnished supplies sufficient to last through the workday or week, respectively.

c. Water Fountains:

The entire drinking fountain shall be disinfected and free from streaks, stains, spots, smudges, scale, and other obvious removable materials.

d. Janitorial Closets/Cabinets:

By the end of each workday, the floor, door, and interior space shall be free of debris and encrustations. All cleaning materials and equipment must be stored properly, neat, upon completion of work to prevent hazards. Rags, brushes, mops, and other combustible materials used in cleaning that contain or retain a residue of animal, vegetable, or mineral oils are subject to spontaneous combustion must be disposed of outside the buildings.

A.16 QUALITY ASSURANCE PLAN / EVALUATION WORKSHEET:

This contract is a performance-based contract where the monthly payment is dependent on the satisfactory completion of all work requirements. If some work requirements are unsatisfactory or not completed per the Quality Control Plan, then a percentage of the monthly payment may be withheld. A Quality Assurance Plan / Evaluation Worksheet has been developed for the three areas that this contract covers. The plan is divided into two parts:

• There is an informational section that identifies the work requirements with reference to

Section A.15 – Custodial Services Requirements; a frequency schedule in which each required service is to be policed or performed; and a percentage of pay breakdown.

• There is an evaluation or worksheet section that will serve as the form that will be used for each inspection to record the satisfactory or unsatisfactory completion of each requirement.

This form will also be used to summarize the results of those inspections (if two or more inspections are conducted) monthly and to recommend if there are to be any monthly deductions.

a. Evaluation Process:

(1) Number of Inspections: The designated BLM COR/Project Inspector, or assigned staff, will make all inspections. Inspections are conducted periodically and unscheduled. A minimum level of inspections (one inspection per month) may be used if the quality of work is satisfactory for two consecutive months.

(2) Sample Size: 100% of all work requirements will be inspected.

(3) Sampling Procedures: Visual or other commercially accepted inspection methods will be performed to ensure compliance with the quality standards.

(4) Evaluation Procedures: A pre-printed Evaluation Worksheet will be completed for each inspection at the time of the inspection.

(5) Analysis of Results: The COR/Project Inspector(s) will review and share the poor results to the Contractor, when applicable. The Contractor will have 24 hours to correct and poor performance. The COR may summarize the month’s inspections and calculate recommended payroll deductions on a Monthly Payment Analysis Form for each building.

A.17 LOCATION MAP:

The location map (See Attachments) indicates the general area that is to be serviced.