Attachment_1_Statement_of_Work_2022_0001.pdf

Attachment 1 – Statement of Work Facilities Maintenance - Janitorial, Lawn Care, & Snow Removal Services BLM Fillmore Field Offices, Utah

FACILITIES MAINTENANCE:

1. JANITORIAL SERVICES:

1.1 SCOPE: The Bureau of Land Management (BLM) has a requirement for facilities maintenance services consisting of janitorial, lawn care and snow removal services at the Fillmore Field Office, and deep cleaning janitorial services twice yearly at the following locations: Little Sahara Visitor’s Center, Little Sahara Bunkhouse, Delta Wild Horse and Burro Facility and Callao Cabin.

1.2 DESCRIPTION OF WORK: The Contractor shall provide all labor, supplies, supervision, tools, materials, equipment and transportation necessary to provide facility maintenance services in accordance with this statement of work. Facilities maintenance service applies to the following BLM Facilities: Fillmore Field Office building and warehouse bathroom, as well as outside areas located at 95 East, 500 North, Fillmore, Utah; the Little Sahara Visitor’s Center and Bunkhouse, located at Little Sahara Recreation Area 27020 W. Sand Mountain Road, Nephi, UT 84648; the Delta Wild Horse and Burro Facility located at 600 North 400 West, Delta, UT 84624;

and the Callao Cabin located at 5775 E Pony Express Road, Callao, Utah 84034.

1.3 DEFINITIONS: As used throughout this contract, the following terms shall have the meaning set forth below.

1.3.1 Where "as shown", "as indicated", "as detailed", or words of similar import are used, it shall be understood that reference is made to this specification unless stated otherwise.

1.3.2 Where "as directed", "as required", "as permitted", "approval", "acceptance", or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

1.3.3 Contracting Officer (CO) - an individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the contracting officer acting within the limits of their authority as delegated by the contracting officer.

1.3.4 Contractor: The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the terms of this contract.

1.3.5 Contracting Officer’s Representative (COR) - an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

1.3.6 Clean: "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris and other residue.

1.3.7 Disinfect: Is defined as to destroy any harmful microorganisms by application of an approved chemical agent.

1.3.8 Facility: Is defined as an establishment or structure.

1.3.9 Frequency of Service:

1.3.9.1 Annual (A): Services performed once during each 12-month period of the contract.

1.3.9.2 Semi-Annual (SA): Services performed twice during each 12-month period of the contract at intervals of 160 to 200 calendar days.

1.3.9.3 Monthly (M): Services performed 12 times during each 12-month period of the contract at intervals of 28 to 31 calendar days.

1.3.9.4 Weekly (W): Services performed 52 times during each 12 month period of the contract at intervals of six to eight calendar days.

1.3.9.5 Twice weekly (2W): Services performed twice a week, such as Monday and Thursday or Tuesday and Friday.

1.3.9.6 Daily (D5): Services performed once each calendar day, Monday through Friday.

1.3.10 Regular Working Hours: The Government's regular office hours are from 8:00 a.m. to 4:30 p.m., Mondays through Fridays except for Federal Holidays* and other days specifically designated by the Contracting Officer.

*Federal holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas Day.

1.3.11 Space: A space is an area to receive janitorial services, which may or may not be considered a room by common definition. Examples of spaces are definable sections of hallways, stairwells, lobbies, offices, and entrances.

1.3.12 Waste Containers: Waste containers are defined as trash receptacles, wastebaskets, trashcans, wastepaper baskets, ashtrays, or any container holding trash, paper, or refuse of any type.

1.3.13 Re-lamping: A procedure by which the Contractor periodically inspects each building included in this contract in order to systematically replace burned out and/or LED tubes and incandescent bulbs.

1.4 GOVERNMENT-FURNISHED PROPERTY AND SERVICES: In accordance with the Government

Property FAR Clause 52.245-1, Clauses and Provisions, the Government will provide the Contractor the use of the Government-owned facilities, equipment, supplies, and utilities for use only in connection with this contract. The use of Government-furnished property and services for other purposes is prohibited. All such facilities, equipment, and supplies will be provided in "as is" condition.

1.4.1 Government-Furnished Facilities. The Government will furnish or make available to the Contractor one 33-square foot utility closet used for storing wet products or materials, i.e. (floor cleaners, mops, disinfectants), and one 37-square foot janitorial closet used for storage of dry products, i.e. (paper towels, toilet tissue). The Contractor shall be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent floods or fire hazards, odors, and vermin. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

1.4.2 Government-Furnished Equipment: The Government will furnish or make available to the Contractor one vacuum cleaner. The Contractor shall be responsible and accountable for such equipment accepted for use and shall take adequate precautions to keep the equipment in good working order.

1.4.3 Government-Furnished Supplies: The Government will furnish or make available to the Contractor the supplies described below. The Contractor shall be responsible and accountable for such supplies accepted for use.

• Waterless Urinal Cartridges for urinal in men’s restroom.

• FGS Concrete Conditioner for polished concrete floors

• Paperstone Finish for countertops and restroom partitions

1.4.4 Availability of Utilities: The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, natural gas, fresh water, sewage service, and refuse collection (from existing collection points).

Information concerning the location of existing outlets may be obtained from the Contracting Officer’s Representative. Utilities specified above will be furnished at no cost to the Contractor.

1.5 CONTRACTOR-FURNISHED ITEMS: Except for items listed in Government-Furnished Equipment, Supplies and Facilities, the Contractor shall provide all labor, equipment, materials, and supplies, necessary to perform the requirements in the statement of work. Items listed under Contractor-Furnished Items shall be of acceptable commercial grade and quality. Custodial materials and equipment shall meet all green purchasing requirements to include: non-hazardous cleaners and disinfectants, and recycled content in all paper products as well as meet the requirements specified herein, and shall be approved by the COR before use. The Contractor must purchase available janitorial supply items from AbilityOne in accordance with FAR Clause 52.208-9, Contractor Use of Mandatory sources of Supply or Services. AbilityOne product descriptions and National Stock Numbers (NSN) can be found at www.abiliyonecatalog.com. AbilityOne products are available from the http://www.abiliyonecatalog.com/ following authorized sources: Authorized Wholesaler is LCI, John Cronin, john-cronin@lc-ind.com or www.abilityone.com.

1.5.1 Material Requirements. All restroom supplies and janitorial materials and supplies provided by the Contractor shall conform to the requirements of the latest edition of the applicable federal specifications listed herein as well as conform to Green Purchasing requirements. Those not covered by federal specifications shall be of commercial grade and quality. Within 10 days after award of this contract, the Contractor shall submit a list of the materials to be used for approval by the COR. The list shall include the manufacturers' name, brand name, and statement certifying that materials supplied meet or exceed contract requirements. A minimum two-week supply of restroom supplies shall be kept on site. No flammable liquids shall be stored in the buildings.

1.5.1.1 Restroom Supplies. Restroom supplies to be furnished by the Contractor shall conform to the requirements specified below.

1.5.1.1.1 Soaps. Soaps for restrooms shall conform to the following requirements: Powdered soap for dispenser use shall be a mildly scented, cake-free powder.

1.5.1.1.2 Liquid soap for dispenser use shall be mildly scented, approximately 15% concentrate.

1.5.1.1.3 Toilet soap in cake form for hand use shall be white and mildly scented.

1.5.1.2 Paper Towels and Toilet Paper. Paper towels and toilet paper shall conform to the following requirements.

1.5.1.2.1 Paper towels shall fit the existing paper towel dispensers. The Contractor shall furnish adapters as required to fit existing paper towel dispensers at no additional cost to the Government. Approximate size of paper towel shall be 4 1/2" diameter and 11" wide, commercial grade, highly absorbent, wet strength type. Factory reject type paper shall not be used in this contract. Towels shall be delivered in unopened cartons.

1.5.1.2.2 Toilet tissue shall be medium soft, and the approximate size of rolls shall be 4 1/2" wide, 2-ply, commercial grade, conforming to one of the following manufacturers’ brand names as specified, or an approved equal:

Northern Kleenex Cottonelle Charmin

Factory reject type paper shall not be used in this contract.

mailto:john-cronin@lc-ind.com http://www.abilityone.com/

1.5.1.3 Liquid Deodorizer. Liquid deodorizer shall be standard commercial type as approved by the COR.

1.5.1.3.1 Deodorants. Cake deodorants shall fit existing dispensers.

• Disinfectant Germicidal. Disinfectant shall be environmentally acceptable type.

• Waste Container Liners. Liners shall be of proper size to fit the containers.

• Floor Wax. Floor wax shall be an acrylic slip resistant wax.

1.5.2 Equipment. All power driven equipment for floor scrubbing, waxing, polishing, and carpet shampooing shall be of the industrial type, mechanically sound, safe to operate, and in a condition that will not harm or excessively wear existing finishes and floor coverings. Lawn mower and trimmer shall be furnished by Contractor, shall be mechanically sound, and safe to operate. Use of the equipment shall be approved by the COR prior to commencement of performance.

The Contractor shall obtain and have on file a Material Safety Data Sheet (MSDS) for all hazardous materials used and stored by the Contractor. The Contractor shall organize all MSDS’s and place them in a “Right to Know Center” to ensure that they are available to janitorial staff and BLM personnel. Note: Right to Know Center shall include; a) MSDS for all hazardous materials; b) Inventory sheet of all hazardous materials; and c) Sign off sheets for all hazardous materials. Inventory and sign off sheets are available from the local BLM office.

Material Safety Data Sheet (MSDS): In the U.S., the Occupational Safety and Health Administration requires that MSDS be available to employees for potentially harmful substances handled in the workplace under the Hazard Communication regulation. The MSDS is also required to be made available to local fire departments and local and state emergency planning officials under Section 311 of the Emergency Planning and Community Right-to- Know Act. The American Chemical Society defines Chemical Abstracts Service Registry Numbers (CAS numbers) which provide a unique number for each chemical and are also used internationally in MSDS.

1.6 MANAGEMENT: The Contractor shall manage the total work effort associated with the janitorial services required herein to assure fully adequate and timely completion of these services.

Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work is in accordance with sound and efficient management practices. The Contractor shall maintain an adequate work force to complete work in accordance with the time and quality standards specified herein.

1.6.1 Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure https://en.wikipedia.org/wiki/United_States https://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Administration https://en.wikipedia.org/wiki/Occupational_Safety_and_Health_Administration https://en.wikipedia.org/wiki/Emergency_Planning_and_Community_Right-to-Know_Act https://en.wikipedia.org/wiki/Emergency_Planning_and_Community_Right-to-Know_Act https://en.wikipedia.org/wiki/American_Chemical_Society https://en.wikipedia.org/wiki/CAS_number material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein.

Verbal scheduling and reports shall be provided when requested by the CO or COR.

1.6.2 Work Schedule. The Contractor's initial work schedule shall indicate the hours of the day that twice weekly or more frequent services will be performed and the day of the week weekly or less frequent services will be performed. The schedule shall list the type of work to be performed and the areas to be worked. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates shall be specified. The initial work schedule shall be submitted to the COR for approval within 15 days after award. Once approved, all work shall be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule shall be submitted for the COR’s approval at least 3 working days prior to performance.

1.6.3 Interference with Government Business. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

1.6.4 Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended for those surfaces.

Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

1.7 JANITORIAL SERVICES REQUIREMENTS: Janitorial service includes, but is not limited to, all designated spaces, halls, restrooms, offices, work areas, entranceways, lobbies, storage areas, and stairways. The Contractor shall provide the janitorial services described herein. An inventory and description of the areas to receive janitorial services is listed in paragraph 1.8, Inventory of Facilities.

1.7.1 Basic Services: Basic services shall be performed at the locations outlined in the Inventory of Facilities to the statement of work provided herein and frequencies required by paragraph 1.14, Scheduled Services. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. Performance requirements for these services include the following:

1.7.1.1 Space Cleaning: Space cleaning shall consist of the following services each time a space is cleaned.

1.7.1.1.1 Sweeping/Dust Mopping. Concrete/quarry tile, terrazzo, wood, and resilient flooring shall be swept or dust mopped so as to remove all loose dirt, dust, and debris.

1.7.1.1.2 Vacuuming Carpets and Rugs. Carpeted areas and rugs shall be vacuumed free of all loose soil and debris.

1.7.1.1.3 Emptying Waste Containers. All waste containers shall be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking shall be replaced with a new plastic liner. Waste containers shall be washed monthly inside and outside utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and new plastic liners installed. All ashtrays and ash receptacles shall be emptied and cleaned free of tobacco residue. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" shall also be removed and disposed of. All waste collected shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal shall be picked up and disposed of by the Contractor.

1.7.1.1.4 Low Dusting/Cleaning. All furniture, partitions, radiators, equipment, grills, horizontal ledges, and sills shall be dusted. Walls, doors, and partitions shall be wiped clean (including glass in partitions and doors) to a height of 7'-0" above the floor level. If present, chalkboards, chalk trays, and erasers shall be cleaned. Corridor, lobby, and entrance walls and doors shall be cleaned. Miscellaneous hardware and bright metal work shall be wiped clean. Drinking fountains shall be cleaned and disinfected. All surfaces of drinking fountains shall be free of stains, smudges, and scale.

1.7.1.1.5 High Dusting/Cleaning. High cleaning includes cleaning horizontal and vertical surfaces above 7' from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings.

Ceilings are to be free of cobwebs and loose dirt.

1.7.1.1.6 Cleaning Walk Mats. Each time floors are swept/dust mopped or vacuumed, walk off mats in that area shall be cleaned. Soil and moisture underneath mats shall be removed and the floor shall be cleaned as appropriate along with the rest of the floor. The mats shall be returned to their original locations afterwards. The Contractor shall report, in writing to the COR, all walk mats that are worn out to the point of being ineffective.

1.7.1.2 Floor Care. Floor care services shall be performed at the locations outlined in the Inventory of Facilities to the specification herein and frequencies required by paragraph 1.14, Scheduled Services.

1.7.1.2.1 Damp Mopping. Prior to damp mopping, floors shall be swept/dust mopped. Floors shall be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains.

1.7.1.2.2 Floor Conditioning (Polished Concrete Floors). Floors shall be thoroughly cleaned using “L&M Construction Chemicals Inc., FGS Concrete Conditioner” which is furnished by the Government. Concrete Conditioner shall be applied bi-weekly by use of wet mop or brush and monthly by use of mechanical walk-behind scrubber with soft scrubbing pads.

1.7.1.2.3 Stripping and Waxing Floors. Resilient ceramic or quarry tile flooring shall be swept/dust mopped and stripped to remove all built wax and imbedded dirt prior to Waxing. After application of wax, areas shall be buffed (if required) sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The waxed floor shall present a clean appearance free from scuffmarks or dirt smears. Furniture or other equipment moved during floor stripping and waxing shall be returned to their original positions.

1.7.1.3 Restroom Services. Restroom services shall be performed at the locations outlined in the Inventory of Facilities to the specification herein and frequencies required by paragraph 1.10, Scheduled Services.

1.7.1.3.1 Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, and sinks shall be washed inside and outside utilizing a disinfectant, and shall be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Floors shall be swept/dust mopped free of dirt and mopped with a disinfectant.

Floor drains shall be cleaned and flushed with a disinfectant. Wainscoting, partitions, walls, and doors shall be cleaned free of dirt, stains, and graffiti.

Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned. Waste containers shall be emptied, disinfected, and plastic liners replaced. Shower stall rooms shall be considered part of the restrooms, and cleaned accordingly.

Restroom partitions at the Fillmore Field Office are manufactured from green building products and require low alkaline, non-bleach cleaners. Disinfectants may be used along with periodic applications of “Paperstone Finish” which is furnished by the Government and applied with a soft cloth and wiped clean after 20 to 30 minutes.

Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, air freshener, waterless urinal cartridges (provided by the Government), and soap. The Contractor shall stock restrooms with sufficient supplies to insure that the supplies will last until the next scheduled service. If dispensers become empty before the next scheduled servicing, the Contractor shall replenish them at no additional cost to the Government. The Contractor shall inspect, replenish, and clean the vending machine in the women’s restroom. The waste receptacle for the sanitary products shall be emptied, disinfected, and liners replaced. The Contractor will furnish the tampons and napkins to supply the vending machine, along with liners for the sanitary products waste receptacles.

1.7.1.4 Cleaning Exterior Glass. The Contractor shall thoroughly clean all exterior glass surfaces, window frames, sills, and sashes from the ground line up. All glass surfaces shall be cleaned, free of streaks and stains, and be wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed. Where storm windows exist, exterior window cleaning shall include both sides of the storm window and the outside of the inner glass.

1.7.1.5 Cleaning Interior Glass. The Contractor shall thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes. All glass surfaces shall be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed.

1.7.1.6 Cleaning Venetian Blinds. Venetian blinds, including mini-blinds, shall be removed and cleaned free of all dust and embedded dirt and hung in working order.

Once removed for cleaning, the blinds shall be rehung by the Contractor within 3 working days.

1.7.1.7 Lighting. The Contractor shall replace burned out or blinking light bulbs and tubes.

1.7.1.8 Cleaning Light Fixtures. Globes, Reflectors, Covers, Diffusers, and Plastic Side Panels shall be removed and washed. After cleaning and reassembling, light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

1.7.1.9 Shampooing Carpets and rugs. Prior to shampooing, carpets and rugs shall be vacuumed free of all loose soil and debris. Carpets and rugs shall be deep cleaned;

thoroughly shampooed free of streaks, stains, and spots, and shall have a bright uniform color. Shampooing shall be done by the water extraction method. After drying, furniture or other equipment moved for the shampooing shall be returned to their original positions.

1.8 INVENTORY OF FACILITIES

The following facilities are to receive janitorial services as specified in this contract:

1.8.1 Building One - Fillmore Field Office Building – 9,634 Square Feet Flooring: 80% Carpet, 20% Exposed polished concrete

Restrooms 4 Sinks 5 Toilets

1 Urinal Kitchen Fixtures 1 Sink Janitorial Closet 1 Sink Drinking Fountain 1 Shower Room 1

Flooring Type:

Offices - 5 Carpet Meeting/Conference Rooms 3 Carpet Administrative Room 1 Carpet North Cubicle Area 1 Carpet South Cubicle Area 1 Carpet All Hallway’s Exposed concrete floor Break Room Exposed concrete floor Restrooms Exposed concrete floor Utility Closet Exposed concrete floor Janitor Closet Exposed concrete floor Mail/Supply/Storage/IT Rooms- Exposed concrete floor Mechanical Room Exposed concrete floor Lobby Exposed concrete floor Shower Concrete/Ceramic Tile Entries Quarry Tile Floor Mats – 1 at each entrance (4 total) Door Mats 1-outside Front/Back Door 2

1.8.2 Building Two - Fillmore Field Office Warehouse Bathroom - 35 Square Feet Flooring: 100% Exposed concrete

1 Sink 1 Toilet

1.8.3 Building Three – Little Sahara Visitor’s Center – 3,100 Square Feet This building will only be cleaned semi-annually.

Flooring: 45% carpet, 12% ceramic tile, 17% porcelain tile, 14% vinyl plank, 10% exposed concrete, 2% Rubber walk-off mat

Restrooms 5 Sinks 4 Toilets 1 Urinals Kitchen Fixtures 2 Sinks Drinking Fountain 1

Flooring Type:

Offices - 2 Carpet

Public Area – Porcelain tile Employee Break Room 1 Vinyl Medical Room 1 Vinyl Conference Room 1 Carpet Storage Room 1 Exposed Concrete Janitor Closet 1 Exposed Concrete Hallway 1 Carpet Hallway 1 Porcelain tile Restrooms Ceramic tile Mechanical Room Exposed concrete floor Entries Porcelain tile/rubber walk off mat/walk off carpet

1.8.4 Building Four – Little Sahara Bunkhouse – 1700 Square Feet This building will be cleaned semi-annually.

Flooring: 80% carpet, 20% ceramic tile

Restrooms 4 Sinks 3 Toilets 1 Urinal Kitchen Fixtures 1 Sink Shower Room 2

Flooring Type:

Meeting Room 1 Carpet Bedrooms 3 Carpet Hallway All Carpet Restrooms Vinyl Composite Tile

1.8.5 Building Five – Delta Wild Horse and Burro Office –600 Sq.Ft.

Flooring: 100% carpet

Restrooms 1 Sink 1 Toilet Shower Room 1

Flooring Type:

Office 1 Carpet Storage 1 Exposed concrete Restrooms 1 Ceramic Tile

1.8.6 Building Six – Callao Cabin – 1,000 Square Feet

Flooring: 85% carpet, 15% ceramic tile

Restrooms 2 Sinks 2 Toilets 2 Showers Kitchen 1 Sink

Flooring Type:

Living Room 1 Carpet Kitchen 1 Ceramic Tile Bedrooms 3 Carpet Hallways All Carpet Restrooms Ceramic Tile

1.9 QUALITY CONTROL INSPECTION REPORT:

1.9.1 The Quality Control Inspection Report, Attachment 2, shall be used to monitor and inspect performance. The services outlined in the statement of work will be randomly inspected by the COR to ensure quality control compliance. The performance requirements summary shows the minimum performance levels as follows:

Performance Requirements

Summary

Performance

Objective

Weight Maximum

Allowable

Defect

Rate

Surveillance Method

Overall cleaning 80% 3 defects per month

Random sampling inspection or verified customer complaint

Perform work on-time 20% 1 defects per month

Random sampling inspection or verified customer complaint

Examples of unacceptable work: Dirt in corners; mop splashes on baseboards and walls; dust build-up on surfaces; wax build-up on floor perimeter; dirt, debris, etc. under waste baskets, garbage cans and chairs;

accumulated filth in cracks, joints, stair treads, etc.; failure to remove trash such as cups, paper clips, staples from floor; failure to clean mop sinks after use; mop strings on floor; mopping or sweeping tracks on floors; failure to concentrate on high use areas; and other manifestations of lack of concern or capability of producing first quality work.

Failure to perform in accordance with the terms of the statement of work shall be considered evidence of non-compliance with the contract and termination for cause. If one or more of the services are not completed in

BLM Fillmore Field Offices, Utah compliance with the contract requirements (non-performed or unsatisfactorily performed) the Contractor shall be subject to payment deductions. If the work is of unacceptable quality, the Government will have discretion of requiring the Contractor to re-perform the work or deduct from the monthly installment amount. The deduction will be calculated by using 250 working days per calendar year and 19 duties performed on a recurring basis and 5 on an as-needed basis, which are outlined in the Scheduled Services. As outlined on the table below, each duty has been assigned a percentage of Total Cost and a percentage of each duty. There will be no error rate allowed for the duties performed on a weekly, twice-weekly, monthly, or semi-annual basis. Deductions will be computed by the following formula: Total monthly price multiplied by the percentage of each duty times the number of duties with unacceptable quality.

Duties Performed % of Total Cost % of Each Duty

8 Daily 42% 5.25% 2 Twice Weekly 10% 5.0% 3 Weekly 17% 5.66% 2 Monthly 10% 5.0% 4 Semi-annual 21% 5.25%

1.9.1.1 Minimum Acceptable Standards: Contractor shall meet the following minimum performance standards:

1.9.1.1.1 Carpets – All carpets and rugs shall have been thoroughly vacuumed and all dirt and debris removed from under furniture, in tight corners, edges, and crevices. Following shampooing, all clean areas shall be free from dust, stains, etc. Baseboards shall be free of watermarks, scars, or marks from cleaning equipment striking or splashing surfaces.

1.9.1.1.2 Horizontal Surfaces – The following conditions shall exist after cleaning:

1) there shall be no dust streaks; 2) surfaces, corners, crevices, molding, and ledges shall be free of dust; and 3) there shall be no oils, spots, or smudges on dusted surfaces.

1.9.1.1.3 Wastebaskets, Trash Containers and Ashtrays – The inside and outside surfaces shall have been washed or damp wiped and odor free.

1.9.1.1.4 Mirrors and Glass – Mirrors shall have a clean and bright appearance.

Glass shall be clean and completely free of dirt, dust, oxidation buildup, and spots, resulting from irrigation and any other foreign matter. Glass shall be completely clean along edges and in corners.

1.9.1.1.5 Non-carpeted Floors – Cleaning - All floors shall be clean and free of dirt streaks. No dirt shall be left in corners, behind pillars, under furniture, behind doors, on stair landings, or left in entryway or hall.

Sidewalks and entrances shall be clean of all dirt and trash. No dirt shall be left where sweepings were picked up. There shall be no dirt, dust, or any foreign matter under desks, tables, or chairs.

1.9.1.1.6 Mopping and Scrubbing – The floors shall be clean and free of dirt, water streaks, mop marks, strings, etc., to present an overall appearance of cleanliness. All surfaces shall be dry and corners and cracks clean. Stripping – There shall be no gum, stains, burns, scuff marks, etc., evident. There shall be no build up in corners or crevices. Walls, baseboards, and other surfaces shall be free of sealer residue and marks from equipment. Floors shall be free of streaks, mop strand marks, and skipped area. Waxing – Ceramic or quarry tile floors shall be free of streaks, scum, mop strand marks, and skipped areas and shall have been buffed to a high shine. Walls, baseboards, and other surfaces shall be free of sealer residue and marks from equipment.

1.9.1.1.7 Restrooms and Showers – All porcelain surfaces shall be free of calcium buildup, odors, dirt, or stains in corners or underside of sinks and toilets. All metal surfaces shall be clean and bright with a polished appearance. All stall partitions, walls, etc. shall be free of dirt, dust, splatters, and cobwebs. All surfaces shall be clean with no water or cleaner streaks evident.

Fixtures shall be clean and bright. There shall be no dust, spots, stains, rust, green encrustations, or excess moisture. Toilets, urinals, sinks, partitions and trash containers shall be odor free.

1.9.1.1.8 Miscellaneous Surfaces - Fixtures, e.g. towel dispensers, drinking fountains, washbasins, all bright metal surfaces, lockers, light fixtures, light lenses, and Venetian blinds, shall be clean and bright and completely free of stains, rust oxidation buildup, or excess moisture.

Upholstered furniture and bases, tables, chairs, woodwork, walls, entrance doors, walkway and entrance ceilings, moveable office partitions, moldings, and air vents shall be free of smudges, marks, spots, dirt and debris, without discoloration.

1.10 SCHEDULED SERVICES: Includes all office areas, private office rooms, storage rooms, conference room and corridor space adjacent to these items.

No. DESCRIPTION OF WORK D 2W W M SA

1 Empty inside/outside wastebaskets, and remove trash to a designated area

SOLID WASTE COLLECTION: All solid waste generated in the building shall be collected in trash bags and removed to outdoor dumpsters. Replace plastic liners as needed.

X

2 Low dusting on furniture, cabinets, partitions, bookcases, tables, and windowsills

THOROUGH DUSTING: There shall be no dust streaks. Corners, crevices, moldings, and ledges shall be free of all dust. There shall be no oils, spots, or smudges on dusted surfaces caused by dusting rags or cleaners

X

3 Wash interior/exterior glass doors

GLASS CLEANING: Glass shall be clean and free of dirt, dust, streaks, watermarks, spots, and grime and shall not be cloudy

X

4 Cleaning venetian blinds BLIND CLEANING: Blinds shall be clean and free of dirt, dust, streaks, watermarks, and grime

X

5 High dusting/cleaning HIGH CLEANING: High cleaning includes cleaning horizontal and vertical surfaces above 7’ from the floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

X

6 Cleaning drinking fountains, sinks, countertops, and tables, appliances, vending machines, and glass surfaces. Disinfect countertops, all tables, and chairs in break room.

MISCELLANEOUS CLEANING:

Drinking fountains, sinks, countertops, appliances, vending machines, and glass surfaces shall present a clean appearance.

X

7 Vacuum all exposed or accessible partition surfaces and upholstered chairs. Wipe off and disinfect all chair arms.

VACUUMING PARTITIONS/CHAIRS:

Partition and chair fabric will be free of dust and particles

X

8 Spot clean wall surfaces, door jambs, and baseboards

SPOT CLEANING: Smudges, marks, or spots will be removed without causing unsightly discoloration.

X

9 Wash interior/exterior windows WINDOW WASHING: Windows shall be clean and free of dirt, dust, streaks, water marks, spots, and grim and shall not be cloudy

X

10 Spot clean carpets to remove all stains

CARPET SPOTTING: Excessive buildup, spillage, or crusted material shall be removed along with spots, smears, spills, and stains. There shall be no evidence of fuzzing caused by harsh rubbing or brushing. Clean areas shall blend with adjacent areas of carpeting.

X

11 Wash/damp wipe the inside/outside of wastebaskets.

Install plastic liners

CLEANING WASTEBASKETS: Wash or damp wipe wastebaskets to keep them in an acceptable condition. Install new plastic liners. Wastebaskets shall be free of dust, debris, and residue.

X

12 Sweeping/dust mopping floors THOROUGH SWEEPING: Floors shall be clean and free of spills, trash, and foreign matter. No dirt shall be left in corners, or behind doors.

X

13 Sweep and wet mop hard floors SWEEPING, WET MOPPING: Floors shall be clean and free of dirt, water streaks, mop marks, grease, tar, etc., and present an overall appearance of cleanliness.

14. Waxing and buffing, applying FGS concrete conditioner to polished concrete floors

WAXING AND BUFFING: Old wax shall be removed and a uniform coat of non-yellowing wax applied. The finished floor area shall be buffed to a uniform clean luster

X

15 Vacuum carpets, rugs, and walk-off mats.

THOROUGH VACUUMING:

Carpeted surfaces shall be vacuumed and shall be free of dirt, dust, and other debris.

X

16 Shampoo carpets and rugs in high traffic areas such as entrance lobby and corridors.

CARPET SHAMPOOING: Shampoo carpet using the hot water extraction method. All clean areas

Shampoo all carpets once a year should be free of dust, stains, etc.

Baseboards will be free of water marks, scars, or marks from cleaning equipment striking or splashing the surfaces. Proper detergents and equipment shall be used to avoid damage to the carpets and other surfaces that solution may come in contact with. Carpets shall have sufficient drying time to be completely dry by start of business on the following work day.

17 Clean all fixtures including metal and chrome, water closets, urinals, shower and toilet stalls, washbasins, mirrors, waste receptacles, floor baseboards, dispensers and wall surfaces utilizing a germicide cleaner-disinfectant.

FIXTURE CLEANING: All metal surfaces and mirrors shall be cleaned and shall be free of splashing, streaks, gum, smudges, spots, and hard water buildup.

Surfaces shall be shiny and clear.

X

18 Empty waste receptacles, supply/service paper towels, feminine products, soap, toilet paper, and seat cover dispensers

SERVICING: Empty, clean, and disinfect with a germicidal disinfectant all wastepaper receptacles and sanitary napkin receptacles. Collect soiled bags in separate containers for disposal.

Replace liners in receptacles with new ones. Restock paper towels, toilet paper, seat covers, and soap so a sufficient supply is available at all times.

X

19 Police grounds for trash General cleanup of trash and discarded items that may have accumulated around the site.

X

20 Replace burned out lights REPLACE: Replace burned out and blinking lights

AS NEEDED

21 Mowing/Trimming Lawn Mowing and trimming lawn as specified in Section C.15, “Lawn Care and Yard Services.”

AS NEEDED

22 Weeding Weeding decorative landscape rock areas as called out in Section C.15, “Lawn Care and Yard Services.”

AS NEEDED

23 Sweep Concrete Sidewalks Sweep sidewalks leading up to Field Office to remove dirt, rocks, AS NEEDED or other accumulated items.

24 Snow and Ice Removal Remove snow and ice during winter months as called out in Section C.15 “Lawn Care and Yard Services.”

AS NEEDED

1.11 LAWN CARE AND SNOW REMOVAL SERVICES:

1.11.1 SCOPE. The Contractor shall provide all labor, supplies, supervision, tools, materials, equipment and transportation necessary to provide lawn care and snow removal services in accordance with the following requirements. These services apply to the following Bureau of Land Management Facilities: Fillmore Field Office building and warehouse located at 95 East, 500 North, Fillmore, Utah. This includes, but is not limited to, all exterior walk-ways, stairs, accessible ramps, and grounds throughout the Fillmore Field Office footprint.

1.11.2 Specific Lawn Care and Snow Removal Services:

1.11.2.1 Lawn Care: 7,220 square feet or .16 acres. Area grounds shall be neatly maintained by mowing all lawn as frequently as necessary to sustain a well-kept appearance. Lawn shall be kept to a height of 1 ½ inches. Lawn edges adjacent to curbs, sidewalks, borders or fences shall be edged or trimmed to ensure a neat and clean appearance.

1.11.2.2 Fertilizing: 7,220 square feet or .16 acres. Lawn shall be fertilized 4 times throughout the period from April through October. Contractor shall use a Scott’s or IFA 4 step fertilizer product or equal.

1.11.2.3 Weeding: 8,200 square feet or .19 acres. All areas with decorative landscape rock shall be treated and killed as needed with Roundup Pro Concentrate or equivalent. Once weeds have grown they shall be pulled up and disposed of to maintain a neat and well-kept appearance.

1.11.2.3.1 Snow Removal: 1,212 linear feet of sidewalk (4 feet wide), and two stairways (27 linear feet). Snow and ice shall be removed from all walks and entrances of the Fillmore Field Office and Fillmore Warehouse to ensure that they are clear and safe for pedestrian traffic. The contractor shall use brand name “Sno Plow Ice Melt” or equivalent. Snow and ice shall be cleared prior to 7:00 am and all pathways shall remain clear until 4:30 pm Monday through Friday. A commercial snow/ice remover may be used as a method of maintaining areas free of snow and ice. Where piles of snow are pushed up against the curb from City snow plows, walkways shall be shoveled 4 feet wide and spaced every 20 feet along the front entrance to the Field Office. (Distance of 331 feet)

Note: The historical figures for snow removal services per performance period is between 30 and 50 times.

1.11.2.4 Grounds clean-up: 1.05 acres. Police grounds around the Fillmore Field Office Site on a daily basis to remove any trash, litter or other discarded materials.

1.11.3 All work described under paragraph 1.11.2, Specific Lawn care and Snow Removal Services, shall be performed as required and all costs associated with these services shall be included in the total monthly price for all requirements outlined in the statement of work for Facilities Maintenance.

The total contract price will be divided by 12 and invoiced as 12 equal monthly installments.

1.12 QUALITY CONTROL PLAN:

The Contractor is responsible for quality control and management of personnel to ensure Quality Assurance and compliance with the contract. The Government will monitor quality assurance through any means necessary to ensure compliance with the contract. If performance is unsatisfactory or not completed according to the terms of the contract, the Government may, at the Contracting Officer’s discretion issue a Corrective Action Report, require re-performance of services. The Contractor shall submit Attachment 2, Quality Control Inspection Report with each monthly invoice in IPP.