B08_140G0218Q0011_Attachment_01_PWS.doc

STATEMENT OF WORK –AGILENT/HP MAINTENANCE SERVICES

Introduction and Background: The U.S. Geological Survey (USGS), Water Mission Area (WMA), National Water Quality Laboratory (NWQL), located on the Denver Federal Center, Lakewood, CO, requires maintenance services for their Gas Chromatograph and High Performance Liquid Chromatograph with attached Mass Spectrometers (GC, GCMS and LC-QQQ). These instruments are used by the NWQL to meet its mission requirement of processing and analyzing trace level analyses of water, soil, and tissue samples for local, regional, and national USGS projects. If the instrumentation is not maintained to manufacturer specifications, it could lead to compromising data quality, a loss of data results, and the inability of the water science centers and participating cooperators to meet their mission objectives.

Scope: This work statement covers the requirements for full maintenance and software support for instrumentation owned by the NWQL. This contract also allows the Government to add and delete instrumentations as required by the NWQL.

Requirements:

The Contractor shall provide full maintenance and software support for Five (5) Agilent Technologies Model G1530A Gas Single Quadrupole Mass Spectrometers, Nine (9) Agilent Technologies Model G1530N Gas Single Quadrupole Mass Spectrometers, One (1) Agilent Technologies Model 5890A Gas Chromatograph, One (1) Agilent Technologies Model G1530A Gas Chromatograph, Two (2) Agilent Technologies Model G1946B LC Single Quadrupole Mass Spectrometers and One (1) Agilent Technologies G6410A LC Triple Quadrupole Mass Spectrometer systems. Service for these instruments shall commence upon award of this contract.

Technical Requirements:

A. The Contractor shall diagnose equipment failure and provide all labor, testing equipment, travel expenses, parts and software revisions required to maintain the equipment to the Original Equipment Manufacturer (OEM) published operating capabilities. All maintenance shall be conducted by a Contract Service Engineer who’s documentation, provided by the Contractor, shows evidence of training and experience in servicing the instrumentation specific to the NWQL. All maintenance shall be conducted at the NWQL, Lakewood, CO unless off-site service is required.

B. Preventative maintenance shall be performed by the Contractor. Preventative maintenance calls shall be two (2) calls per instrument within each contract year. The preventative maintenance calls shall be requested by the Government. The Contractor shall perform the requested preventative maintenance within seventy-two (72) hours of either the email or verbal request.

C. Software upgrades and revisions necessary for maintaining uninterrupted operation of all listed systems, specifically after any hardware or software changes essential to maximize efficient operation of the Mass Spectrometers, shall be provided. These provided software updates and revisions are included for Government owned stand-alone and instrumentation attached computers using ChemStation and/or Mass Hunter for acquisition and data analysis software applications. The Contractor will immediately notify the Contracting Officer’s Representative (COR) regarding impending updates and revisions. The updates and revisions shall be installed by a qualified Contractor Service Engineer after scheduling a mutually agreed to date and time with the COR.

D. Emergency repairs and remedial service shall be provided as required within two (2) working days after, either email or verbal, notification has been initiated by the Contracting Officer (CO) or COR.

E. The Contractor shall provide non-emergency repairs as required within three (3) working days after, either the email or verbal, notification has been initiated by the Analyst, the Contracting Officer or the COR.

F. When repair requires replacement parts, the Contractor Service Engineer shall arrange for such replacement parts to be on site within 1 day of determining the need for replacement parts. All replacement parts shall be certified for use or reuse and meet OEM specifications.

G. The Contractor shall provide for shipment expenses of all replacement parts and return shipment expenses for all non-expendable replacement parts.

H. Should the Contractor Service Engineer and the COR concur that a piece of equipment requires off-site repair, the Contractor shall provide shipping expenses for delivery of the equipment to the repair site and return shipping expenses for return delivery of the equipment to the NWQL.

I. The Government shall provide the following consumable operating supplies:

Analytical Columns

Canted Coil Springs

Capillary Columns

Capillary Column Connectors

Chemical Traps

CDs

Electron Multipliers

ESI, APCI, EI, CI Sources

Ferrules

Frits

Filters

Inlets

Loop Capillaries

Nebulizer Needles

Paper

Resistive Capillaries

Solvent Reservoirs

Source Heater

Septa

Syringes

Toner Cartridges

Seal Cap Assembly

Tubing (i.e. Capillary)

J. The Contractor shall provide service reports to the COR within 5 days after service.

K. All hazardous waste disposals shall be handled by NWQL staff in accordance with NWQL processes.

L. The Contractor shall provide special servicing for specific nuclear equipment. Specifically regarding product numbers 5890A and 6890A equipped with Electron Capture Detectors (ECD). The Contractor shall remove the ECD cell from its housing for cleaning and/or re-foiling of the Ni63 annually. The Contractor shall be licensed by the Nuclear Regulatory Commission (NRC) and hold a NRC recognized State license to perform these cleaning operations. The Contractor shall comply with all Nuclear Regulatory Commission, Department of Transportation, USGS, and NWQL regulations concerning the repair, handling, and shipping of equipment. The Contractor shall provide copies of all licensing and compliance documentation to the Contracting Officer and the NWQL each year over the length of the contract. The Contractor shall provide hard copy documentation to the COR when the equipment leaves the facility and when it is returned. The Contractor shall inform the COR where the equipment is being taken or sent. As a final step, the Contractor shall provide hard copy documentation that the equipment is in compliance and in good working order upon return from outside service.

M. The Government reserves the right to add or delete individual pieces of equipment to the contract. Addition of individual pieces of equipment will be accomplished through a bi-lateral modification to the contract. Deletion of individual pieces of equipment shall be accomplished through the issuance of a unilateral modification to the contract by the Government.

Adding Items: Service for an added piece of equipment shall begin on the effective date of the modification adding the piece of equipment to the contract. The service cost for any added equipment shall begin with the invoice generated on the first day of the first month following the effective date of the modification adding the item. The added item’s service pricing shall not exceed the Contractor’s standard catalog or market price, less any discounts provided to the Government under this contract.

Deleting Items: Service for a deleted piece of equipment shall end on the effective date of the modification deleting the piece of equipment. The service cost shall end on the last day of the same calendar month as the effective date of the modification deleting the item.

N. NWQL Hours of Operation: All services provided hereunder shall be accomplished between the hours of 8:00 a.m. and 5:00 p.m. Contractor service personnel shall be required to sign in upon arrival and out upon leaving Building 95. The Contractor shall coordinate the time and date of all visits with the NWQL COR, and shall comply with all Denver Federal Center (DFC) security protocols, which will be provided upon award.

O. Quality Assurance: Prior to leaving the NWQL, Contractor service personnel shall test the instrument(s) to ensure that the instrument(s) perform in accordance with OEM specifications. NWQL personnel may perform their own tests to ensure the instrument(s) perform in accordance with OEM and NWQL method specifications.

P. Repair Time Quality Assurance: The Contractor shall bring equipment to OEM specifications within three (3) working days after the initial service call was placed or provide replacement loaner equipment, with COR approval. Equipment covered under this contract must be brought to OEM specifications within 30 calendar days of the original logged service request. If the equipment cannot be brought to OEM specification by the Contractor within 30 calendar days, then the Contractor shall obtain OEM services to complete repairs at no additional cost to the Government. The Contractor shall provide weekly updates to the COR of equipment in a “being repaired” status. If equipment cannot be repaired, the Contractor shall provide a suitable equivalent replacement, with the COR’s approval, at no cost to the Government.

Q. Additional Repair/Service Documentation: The Contractor shall submit to the COR, by hard copy or by electronic notification, a detailed report of any logged service repair that cannot be completed with three (3) business days of the original request. This report shall be received by the NWQL no later than the 4th business day of such request. These service reports shall include the nature of the repair, measures that are being pursued to complete the repair, and an estimate of the time period required to complete the repair. The Contractor shall include a contingency plan for dealing with repairs that cannot be completed within three (3) working days. This contingency plan shall provide additional procedures for obtaining expertise and/or resources when the equipment cannot be diagnosed and repaired by the 30th working day after the initial service call was placed.

R. Operational Certification: The Contractor shall, 30 days prior to contract completion, certify, in writing, including diagnostics, that all equipment specified in the contract is operating at OEM specifications.

QUALITY ASSURANCE SURVEILLANCE PLAN

The contractor is responsible for Quality Control. The Government is responsible for Quality Assurance.

The USGS Technical Liaison/Contracting Officer Representative will:

1. Run standard sample(s) to assure that the calibration and system is functioning within the manufacturer’s standard variance after each repair call and each preventive maintenance call.

2. Inspect the systems services log book at random to assure that the services records are being conducted in timely manner.

Work that falls below the above standards shall be re-done at no additional cost to the Government within 2 work days after the contractor is first notified of the substandard performance.