Statement_of_Work_Revised_0002.pdf

Section B - CONTINUATION OF SOLICITATION/CONTRACT FORM

B-1 Statement of Work

INTRODUCTION AND BACKGROUND

Provide dedicated internet service to the USGS New England Water Science Center (WSC)

Northborough, MA office. The Northborough, MA office of the New England WSC is staffed with approximately 70 scientists, technicians, and support staff who work to fulfill the mission of USGS.

Scientific studies involving hydrologic data collection, water-quality monitoring, hydrologic modeling, and more are conducted at this location. Staffing at this location continues to grow annually in-step with the overall growth of the WSC. Additional staff, program, and collaborative activities, in conjunction with data management initiatives, requires a reliable connection to the Internet for the office to conduct its business.

SCOPE

The objective is the installation of a fiber optic service providing internet access for the New England

WSC, MA office located at 10 Bearfoot Road, Suite 6, Northborough, MA 01532. The awardee shall provide dedicated internet access (DIA) services. This includes initial installation and obtaining of necessary permits, activation, circuit performance monitoring and reporting, and ongoing operational and maintenance responsibilities.

TECHNICAL REQUIREMENTS

Service to be installed at USGS New England WSC MA office located at 10 Bearfoot Road, Suite 6, Northborough, MA 01532.

1. Details of service to be provided

a. 1000 Mbps (1 Gbps) symmetrical Ethernet dedicated internet access (DIA).

b. Fiber optic media.

c. Any IP product or system developed, acquired, or produced must interoperate with both IPv6 and

IPv4 systems and products and have available contractor/vendor IPv6 technical support for development and implementation and fielded product management. Static addresses IPv4 /29 subnet block requested.

2. Delivery of circuit

a. Fiber optic line delivered through underground conduit into facility demarc. Circuit then extended into secondary demarc in server room.

b. All necessary hardware and software to provide and support the designed solution.

c. Network Interface Device (NID) to provide a Gigabit Ethernet RJ-45 interface for connecting to customer equipment.

d. Provide subnet static IP addresses for connecting customer equipment.

3. Network Management

a. Service will permit transit of all IP protocols.

b. Service is not subject to any data or bandwidth thresholds and data transfer will not be restricted or throttled in any manner.

c. Service to provide customer 24x7x365 access to network operations center (NOC) support in response to outages and other troubleshooting services.

d. Provider to supply service level agreement (SLA) for data connectivity and network reliability specifying terms including but not limited to circuit availability, delivery, latency, and Mean Time to Repair

(MTTR). SLA must also contain specifics about maintenance notification procedures and credit request processes.

DELIVERABLES

1. Account number, circuit identifier, and all other information necessary for account management and support.

2. Circuit test results verifying circuit is functioning at full capacity and without errors.

3. Network Operations Center (NOC) support contact information and escalation procedures for problem resolution.

4. Authorized service level agreement (SLA).

QUALITY CONTROL: All software or hardware purchased must be free of malicious code such as viruses, Trojan horse programs, worms, spyware, etc.

ICT Accessibility Requirements Statement per Section 508 of the Rehabilitation Act: Reference

Attachment 1.