Statement of Work (SOW)_v3_Amend.0003_0003.pdf

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STATEMENT OF WORK (SOW)

TELEPHONE SERVICES

Background The DOI, Bureau of Indian Affairs (BIA), Executive Direction, Administrative Services, Facility Management, Forestry, Job Placement & Training, Human Services, Tribal Operations, Probation & Parole, Trust Services, Probate (Estate), and Fire Prevention Department are in need of Telephone Services for immediate direct communication contact with the general public.

Objectives The objective is to communicate directly with individuals to address any concerns, issues, transactions, and resolve matters in a timely timeframe.

Scope The government has a need for telephone services on a daily basis, 24 hours, to maintain our direct communication services. The Contractor shall provide continuing services without any break of service.

Tasks Provide 24-hour telecommunication services to the following departments and phone lines:

1. Executive Direction - Phone 701-477-3191, 701-477-6628, 701-477-3296, 701-999-

2. Administrative Services - Phone 701-477-6867

3. Facility Management - Phone 701-477-6196, Fax & TV 701-477-8014

4. Fire Prevention - Phone 701-477-0472

5. Forestry/Fire - Phone 701-477-6531

6. Job Placement & Training - Phone 701-477-6176

7. Human Services - Phone 701-477-6147, Phone & TV 701-477-8973

8. Probate (Estate) - Phone 701-477-9863

9. Probation & Parole - Phone 701-477-6466, Fax 701-477-8802

10. Tribal Operations - Phone 701-477-6141, Phone & TV 701-477-9747

11. Trust Services - Phone 701-477-6184

Delivery The delivery services will be used mostly during business working hours for communication by phone for immediate services to our clients and general public in all business transactions which results in successful performance by the Government.

Place of Performance Multiple government locations are involved in providing telephone services.

1. Executive Directions, Job Placement & Training, Trust Services, Probate, Fire Prevention (Agency Building #109)

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2. Administrative Services (Property Management Building #168)

3. Facility Management (Building #133)

4. Forestry/Fire (Building #169A)

5. Human Services, Probation & Parole (Building #175)

6. Tribal Operations (Building #174)

Period of Performance The period of performance will be twelve (12) months, beginning the day after the award date, with the option to extend services up to four (4) years. The total duration of the contract shall not exceed five (5) years.