Final SOW Maint. Svcs.pdf

STATEMENT OF WORK

Maintenance Services for Gerstel Robotic Autosampler and Agilent Mass Spectrometer

I. BACKGROUND

The Chemical Sciences Division of the National Institute of Standards & Technology (NIST) provides the measurement science, standards, technology, data, and chemical informatics required to support the nation’s needs in the determination of chemical composition and chemical structure of gases, organic, and inorganic species and in the measurement of a wide variety of chemical properties and processes, including chemical reactivity and mechanisms, and thermochemical properties. To support this mission, it utilizes a system comprised of 2 instruments (1) a Gerstel G ASSIST 3 Robotic Autosampler and (2) an

Agilent Mass Spectrometer 7250 A GC QTOF Bundle and 7890B GC Custom.

II. SCOPE OF WORK

The contractor shall provide on-site repair/maintenance services for a Gerstel G Assist 3 Robotic

Autosampler (with serial numbers: Autosampler MPSR160, Control module 467120, Cooled Tray 1064, and Agitator Stirrer 8205-0037) and an Agilent GC 7250 QTOF Mass Spectrometer (Serial Numbers

US1841E101 and US18423040) located at the National Institute of Standards and Technology (NIST), 100 Bureau Drive, Gaithersburg, MD 20899.

III. SPECIFIC TASKS

The service agreement shall provide the following:

- One (1) scheduled preventative maintenance visit for each 12-month period of the contract. The contractor shall contact the NIST Contracting Officer Representative at least five business days prior to the visit.

- Unlimited on-site service emergency visits, response within five days of NIST request

- Replacement of defective parts with manufacturer-certified replacement parts

- Consumables used during preventive maintenance and repairs.

- Unlimited technical support for hardware/software issues; responses to telephone/email inquiries shall be provided within 48 hours.

- Manufacturer-trained technicians

- Replacement of equipment if it cannot be repaired.

- Software updates and notifications within a week of release

IV. OPTIONAL LINE ITEMS

Line Items 0002-0005 are optional line items. All specifications included in the SOW shall be required throughout the duration of the option periods.

V. SERVICE REPORT

The Contractor shall submit a service report to the NIST COR prior to departure from NIST on any given service call for maintenance and repairs. The service report must include the following for all instrument repairs and maintenance:

a. Model number.

b. Serial number.

c. Date and time of arrival to NIST.

d. Description of service performed.

e. Name and quantity of any parts that were repaired.

f. Name and quantity of any parts that were replaced.

g. Date and time of departure from NIST.

h. Diagnostic test results or narrative summary demonstrating that the instrument meets the performance standards.

i. Any additional comments or recommendations.

j. Printed name and signature of the service technician. Signature block for COR accepting the services rendered.

PERFORMANCE STANDARDS

Task Desired Output Required

Service

Performance

Standard

Monitoring Method

I Repair Services GC-QToF-MS/MS functioning at

Manufacturer’s

Standards

Telephone or on-site service as needed

GC-QToF-

MS/MS

functioning at

Manufacturer’s

Standards

Quality Assurance Testing by

Service Technician or NIST

COR.

II

Preventative

Maintenance

GC-QToF-MS/MS functioning at

Manufacturer’s

Standards

Single maintenance visit

GC-QToF-

MS/MS

functioning at

Manufacturer’s

Standards.

NIST COR review of instrument checklist and recommended procedures

VI. CONTRACTOR’S MINIMUM QUALIFICATIONS

The Contractor shall provide engineers or technicians who are fluent in the operation of the equipment in question throughout the period of performance of this requirement. Contractor personnel shall have at least two (2) years of experience on the Agilent or Gerstel instruments or third-party accessories for which the service is being rendered.

VII. PLACE OF PERFORMANCE

All tasks shall be accomplished at Building 227 ,100 Bureau Drive, Gaithersburg, MD 20899-8970 NIST Normal duty hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. EST with the exception of Federal holidays. Work will be coordinated with the NIST COR.

VIII. PERIOD OF PERFORMANCE

One-year Base plus Four one-year option periods from the date of award

IX. WARRANTY

All labor, replacement parts, and components provided by the Contractor are guaranteed for a period of ninety (90) days from the service acceptance date.

X. ACCEPTANCE

All minimum requirements of the SOW have been met.

XI. GENERAL INFORMATION

Compliance with NIST Rules and Regulations

While on the NIST campus, the Contractor’s representative(s) shall abide by all NIST rules and regulations. The Contractor shall provide all information necessary for the COR to authorize entrance to the NIST campus in accordance with NIST Security Policy and Procedures.

Security

NIST is a restricted campus. An identification badge is required for access for entry into buildings and is shown to the armed Security Police when entering the campus.

Contractor personnel must wear the identification badge issued by NIST Security while working at any

NIST campus.

Regular Business Hours

NIST Regular business hours are Monday through Friday, 8:00 am to 5:00 pm EST.

Vehicle Registration

All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID, proof of insurance, and current registration must be presented to the NIST Security Office, at which time a NIST vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST Security Office instructions.