Amendment 0001.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NUMBER

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

***SOLICITATION# 1331L522R135000210001, AMEND 0001***

Attachment 0004-Question & Answer Sheet ...See Continuation Page

1 7

1331L522R135000210001 SEP 14, 2022

SSD1

Department of Commerce - Enterprise Services 1401 Constitution Ave, NW HCHB Suite 200 Washington DC 20230

See Block 6

1331L522R13500021

SEP 13, 2022

See Schedule

X 1

Continuation Page

Continued from Block 14...

**********The Deadline Will Not Be Extended*********

The Proposal Due Date is: September 15, 2022 at 4pm ET

The Amendment Shall Be Signed and Returned with the Offer

**************SEE ATTACHED*********************

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Table of Contents

Attachment 0004- -Questions & Answers Sheet

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CLAUSES

Attachment 0004- -Questions & Answers Sheet

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DEPARTMENT OF COMMERCE ENTERPRISE SERVICES

SOLICITATION 1331L522R13500021

ITA LEARNING MANAGEMENT SYSTEM SUPPORT (LMSS) ATTACHMENT 0004

Learning Management System Support

International Trade Department (ITA)

Questions and Answers (Q & A) Question

1. In submission detail, the Government asked for password-protected files; on the other, they needed unprotected files.

Answer: No password protection is required. Please provide open access files for review.

Question

2. Vol II is a Business Proposal; but on the other, it's a Price Proposal; which should we consider?

Answer: Price Proposal

3. Two separate files are requested, but the table defines three different files with detailed instructions for each.

Answer:

• Cover Page in PDF format and no page limitation

• Technical Approach in PDF and 10-page limitation

• Price Proposal on Attachment 0003 in MS Excel 2007 or higher and no page limitation

4. Who is the incumbent (legal entity name, DUNS and UEI)?

Answer:

• Eskillz Corporation

• UEI: TJPFKKJQCGQ7

5. How many users utilize the CSOD LMS on a monthly and/or annual basis?

Answer: 68,000 users annually; 1,800 users for this contract.

PWS Reference: 2.2 Description of Services

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DEPARTMENT OF COMMERCE ENTERPRISE SERVICES

6. How many asynchronous courses does the LMS support? What is the average course length?

Answer: There are 13,750 asynchronous courses on the LMS. These vary across the entire library. Average would likely be 60-mins.

PWS Reference: 2.1 Objective

7. Are the asynchronous courses interactive? If so, what level of interactivity/gamification is incorporated?

Answer: Yes. These vary across the entire library. Interactivity levels would be pre-requisites, knowledge checks, animations, avatars, self-discovery scenarios, interactive simulations, polls, videos, annotations, hyperlinks, and built-in course quizzes to keep the learner engaged in asynchronous trainings.

PWS Reference: 2.2 Description of Services; 3.3 Functional System Administration

8. What level of tracking does the government employ—e.g. successful course completion only or more detailed such as time spent in courses/interactions, quiz/survey responses, demographic analysis, etc.?

Answer: The government tracks utilizing all available metrics and criteria fields available in the Cornerstone OnDemand HCM platform. These include, but are not limited to;

course completions, quiz/survey/evaluation responses, learner demographics analysis, training content data, OPM data, SF-182 data, and more.

PWS Reference: 2.2 Description of Services; 3.3 Functional System Administration; 3.5 Content Production; 3.5.1 Functional Support; 3.11 E-Learning Course Development and Training; 8.4 Senior Content Producer Qualifications

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DEPARTMENT OF COMMERCE ENTERPRISE SERVICES

9. Would the government consider removing the requirement specifically asking for CSOD-experience and certified-CSOD resources, and instead broaden the requirement to any demonstrable LMS experience within the federal government space instead? This shall enable a wider response from capable vendors who have LMS expertise above and beyond CSOD who can still operate, maintain, and support the existing CSOD solution.

Answer: No. The U.S. Department of Commerce has a sophisticated architecture of the Cornerstone OnDemand (CSOD) platform that includes all 12 bureaus managing their own Cornerstone portals autonomously. As such, it is imperative this requirement is met to be able to successfully assist government manage ongoing configuration, development, enhancement, and best practices of the system. In addition, CSOD directly requires certification from their clients and providers specifically when working with them directly on tier 2 system cases and product release management.

PWS References: 2.1 Objective; 2.2 Description of Services; 8.2 System Administrator Qualifications; 8.3 Senior Virtual Event Producer Qualifications

10. Could the Government provide information on which ticketing tool generates tickets?

Answer: There are multiple vehicles for LMS Help Desk support tickets. End-users can send an inquiry to a government furnished LMS support email address; they can select a chat support tool from the LMS directly, and they reach out directly to a LMS phone support number. Since this bureau is in 120 countries the LMS phone support number needs to be open to the end-users in the U.S. and overseas.

PWS Reference: 2.2 Description of Services; 3.7 Help Desk – Live Support; 3.7.1 Tickets

11. Other than ticketing tools, what communication medium is used, i.e. Phone, chat, emails Etc?

Answer: LMS Help Desk support is provided 24x7x365 via chat, email and phone.

PWS Reference: 2.2 Description of Services; 3.7 Help Desk – Live Support; 3.7.1 Tickets

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