Att_2_-_QASP_Attachments.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

ATTACHMENTS

Contents

Attachment Page Number

Attachment A: General Information for Planned Usage of the PRS Worksheets Attachment B: Individual PRS Surveillance Worksheets PRS #1: Contract/Program Manager Responsiveness to Problems PRS #2: Employee Friendliness and Professionalism PRS #3: Language Skills PRS #4: Quality Control Plan (QCP) PRS #5: Government Furnished Property PRS #6: Physical Security PRS #8: Guard Appearance PRS #10: Civil or Criminal Act Response PRS #11: Incident Reports PRS # 6, 7, 8, 9, 12, 13 Instructions for Random Sampling Selection PRS # 6, 7, 8, 9, 12, 13 Inspection Form PRS # 6, 7, 8, 9, 12, 13 Summary of Results Worksheet:

Attachment C: Contract Discrepancy Report (CDR) Attachment D: Customer Feedback Form

ATTACHMENT 3: QASP

Attachment A: General Information for Planned Usage of the PRS Worksheets

PRS#

1: One worksheet per year.

2: One (1) worksheet required per month required if complaints are filed. If no complaints are filed, a log should be kept with the PRS annotating each month that no complaints received.

3: One worksheet per year.

4: One (1) worksheet for entire contract.

5, 6, 7: One (1) worksheet per year.

8: Customer Feedback - One (1) worksheet required per month required if complaints are filed. If no complaints are filed, a log should be kept with the PRS annotating each month that no complaints received.

10: One (1) worksheet per year.

11: One (1) worksheet per quarter.

Random Sampling PRS #6, 7, 8, 12, 13: The COR shall ensure in the COR file that the inspection forms are organization starting from the oldest to newest. On top of the inspection form, the random sampling dates should be placed with the summary of results worksheet on the very top.

Attachment B: Individual PRS Worksheets

Contract #: ___________________________ Year of Performance:

PRS #1: Contract/Program Manager Responsiveness to Problems SOW Paragraph: 3.1.3 AQL Level: 0% Inspection Type: 100% Inspection Based on annual performance

Performance Standard: Timeliness – The contract manager or alternate shall be available during normal duty hours within thirty (30) minutes to meet by phone or at the facility with government personnel (designated by the CO) to discuss problem areas. After normal duty hours, the manager or alternate shall be available within two (2) hours. The contract manager shall provide an emergency phone/cell phone to the COR and CO.

Calls Made

Date of Call

Time of Gov’t Call (I)ssue/(E)mergency

Notes (Left Message/Paged/Re ached by Phone, etc.)

Respons e Time to Gov'ts Call

(M)eeting /(C)all Initials

0 4/10/2019 16:00 Example -- (E) No one present at the front desk Left Message 16:00 M - 16:15 SA

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past Performance ____ Does not Meet Standard Review

COR’s Signature Date

Contract #: ___________________________ Year/Month: _____________________

PRS #2: Employee Friendliness and Professionalism SOW Paragraph: 3.2.2 & 3.2.4 AQL Level: Inspection Type:

One Deficiency Per Month Customer Feedback

Disincentive of Not Meeting Standard: Possible Inclusion in Past Performance Review

Performance Standard: Quality – Contractor personnel shall present a neat and clean appearance and be dressed in contractor provided uniforms with any necessary contractor provided tools and/or equipment for the work to be completed... Contractor employees should be highly motivated, energetic self-starters, and possess nothing less than the utmost in professional demeanor, responsiveness, appearance, and deportment applicable to the work to be completed. The contractor employees shall be generally friendly and provide a helpful attitude when dealing with NOAA employees, other contractors, and members of the public.

Instructions for a Customer Complaints Program:

The COR shall accept feedback from members of NOAA and the General Public of the Contractor’s performance of this item. The feedback should include the name, phone number, or email address for follow up by the COR. The COR shall document receipt of and validate the customer feedback upon receipt. In the event that the Contractor’s performance has been unacceptable, incomplete, incorrect or unperformed under this contract, the COR shall deliver the negative customer feedback to the Facility Manager via email or other appropriate correspondence. The Contractor will be given a reasonable amount of time to respond to the negative feedback. The Contractor shall return its response to the customer negative feedback document, properly completed with actions taken, to the COR and will file the feedback. If this same situation occurs again and exceeds the Performance Threshold during the contract period, a defect would be recorded and reported to the CO for appropriate action. If the negative customer feeds back is determined to be invalid, the COR will document the feedback, notify the customer, and document the annotated copy of the feedback. The COR will consider customer feedback to be resolved unless otherwise notified by the customer.

If the Contractor challenges the validity of the negative feedback and the COR and Contractor cannot come to agreement, the negative feedback and will be forwarded to the CO for resolution. If the performance threshold is exceeded, action will be taken by the CO with the applicable remedies under the contract.

If the COR identifies recurring instances of unsatisfactory performance, they may request to review the Contractor’s internal quality control processes to ensure that they are sufficient.

The COR shall maintain a log of these issues with a copy of the complaint and resolution by the Contractor and file behind this PRS Instruction form.

Disincentive of Not Meeting Standard:

Possible Inclusion in Past Performance Review on the Order.

Contract #: ___________________________ Year/Month:_____________________ PRS #2: Employee Friendliness and Professionalism SOW Paragraph: 3.2.2 & 3.2.4 AQL Level: Inspection Type:

One Deficiency Per Month Customer Feedback Performance Standard: Quality – Contractor personnel shall present a neat and clean appearance and be dressed in contractor provided uniforms with any necessary contractor provided tools and/or equipment for the work to be completed... Contractor employees should be highly motivated, energetic self-starters, and possess nothing less than the utmost in professional demeanor, responsiveness, appearance, and deportment applicable to the work to be completed. The contractor employees shall be generally friendly and provide a helpful attitude when dealing with NOAA employees, other contractors, and members of the public.

From Who

Date Description of the Problem (V)alid/ (N)ot Valid

Date Sent to Vendor

Issue Resolve d (y/n)

Date Resolved

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past ____ Does not Meet Standard Performance Review

COR Signature Date

Contract #: ___________________________ Year: _____________________

PRS #3: Language Skills SOW Paragraph: 3.2.6.1 AQL Level: Inspection Type:

No Deficiencies Permitted Customer Feedback

Disincentive of Not Meeting Standard: Possible Inclusion in Past Performance Review

Performance Standard: Quality - Read, write, speak, and understand the English Language.

Instructions for a Customer Complaints Program:

The COR shall accept feedback from members of NOAA and the General Public of the Contractor’s performance of this item. The feedback should include the name, phone number, or email address for follow up by the COR. The COR shall document receipt of and validate the customer feedback upon receipt. In the event that the Contractor’s performance has been unacceptable, incomplete, incorrect or unperformed under this contract, the COR shall deliver the negative customer feedback to the Facility Manager via email or other appropriate correspondence. The Contractor will be given a reasonable amount of time to respond to the negative feedback. The Contractor shall return its response to the customer negative feedback document, properly completed with actions taken, to the COR and will file the feedback. If this same situation occurs again and exceeds the Performance Threshold during the contract period, a defect would be recorded and reported to the CO for appropriate action. If the negative customer feeds back is determined to be invalid, the COR will document the feedback, notify the customer, and document the annotated copy of the feedback. The COR will consider customer feedback to be resolved unless otherwise notified by the customer.

If the Contractor challenges the validity of the negative feedback and the COR and Contractor cannot come to agreement, the negative feedback and will be forwarded to the CO for resolution. If the performance threshold is exceeded, action will be taken by the CO with the applicable remedies under the contract.

If the COR identifies recurring instances of unsatisfactory performance, they may request to review the Contractor’s internal quality control processes to ensure that they are sufficient.

The COR shall maintain a log of these issues with a copy of the complaint and resolution by the Contractor and file behind this PRS Instruction form.

Possible Inclusion in Past Performance Review on the Order.

Contract #: ___________________________ Year:_____________________ PRS #3: Language Skills SOW Paragraph: 3.2.6.1 AQL Level: Inspection Type:

No Deficiencies Permitted Customer Feedback Performance Standard: Quality - Read, write, speak, and understand the English Language.

From Who

Date Description of the Problem (V)alid/ (N)ot Valid

Date Sent to Vendor

Issue Resolve d (y/n)

Date Resolved

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past ____ Does not Meet Standard Performance Review

Contract: _____________________

PRS #4: Quality Control Plan (QCP) SOW Paragraph: 3.5 ACQ Level: 0% Inspection Type: 100% Performance Standard:

Timeliness – Timeliness -- A quality control plan shall be submitted to the CO and the COR for review and approval within ten calendar (10) days of notice of award of the contract. The CO will notify the Contractor of acceptance or required modifications to the plan within fourteen (14) days. The Contractor shall make appropriate modifications and obtain acceptance of the plan within ten (10) days of receipt of comments...Quality – The proposed QCP includes all the required items discussed in paragraph 3.5.1.

Notice of Award Date: _____________________ Date of Receipt of QCP: _____________________

If applicable, Notice of Modifications needed to QCP to Required: ____________________________

Date of Receipt of Revised QCP (if applicable): ________________________________

Check if Items are Acceptable (Y/N):

____ Description of the inspection system to cover all services listed in the PRS. The description must include specifics on areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and title of the inspectors.

____ Description of the methods to be used for identifying and preventing defects in the quality of service performed.

____ Description of the records to be kept to document inspections and corrective or preventive actions taken.

____ Records of inspections must be kept and made available to the CO, when requested, throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

____ Description of how they will handle patrolling the facility such as door checks and roving patrol (PWS para 4.2.1.5) ____ Description of their medical and fitness standards for personnel (PWS Para 4.2.2.18) ____ Description of their Inspection Program for Drug testing Screening (PWS 4.2.4)

Comments (good/bad):

Both Timeliness and Quality must be met to meet the Standard.

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past Performance Review ____ Does not Meet Standard

PRS #5: Government Furnished Property SOW Paragraph: 3.14.1 AQL Level: No Inspection Type: 100% Inspection

Deficiencies Permitted

Performance Standard: Timeliness and Quality -- Equipment Inventory. An inventory of government-furnished equipment shall be completed no later than ten (10) calendar days after the start of the period of performance of the contract. The Contractor and the COR or other government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

Order was issued on ______________

Inventory was reviewed and updates provided ________________

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past Performance ____ Does not Meet Standard Review on the Order

PRS #6: Physical Security SOW Paragraph: 3.2.6.1 AQL Level: Inspection Type:

No Deficiencies Permitted Random Sampling and Customer Feedback

Disincentive of Not Meeting Standard: Possible Inclusion in Past Performance Review

Performance Standard: Timeliness and Quality -- Provide professional uniform security services to TPC in accordance with contract requirements 24 hours a day, 7 days a week, 365 days a year (also see paragraph 3.10). The contractor shall ensure that their employees begin work promptly at their assigned shift times and remain on the job through their full tour of duty or until properly relieved.

Random Sampling:

See Attachment C for information pertaining to selection of a random sample. See Attachment D for the Random Sampling Inspection Checklist.

Instructions for a Customer Feedback Program:

The COR shall accept feedback from members of NOAA and the General Public of the Contractor’s performance of this item. The feedback should include the name, phone number, or email address for follow up by the COR. The COR shall document receipt of and validate the customer feedback upon receipt. In the event that the Contractor’s performance has been unacceptable, incomplete, incorrect or unperformed under this contract, the COR shall deliver the negative customer feedback to the Facility Manager via email or other appropriate correspondence. The Contractor will be given a reasonable amount of time to respond to the negative feedback. The Contractor shall return its response to the customer negative feedback document, properly completed with actions taken, to the COR and will file the feedback. If this same situation occurs again and exceeds the Performance Threshold during the contract period, a defect would be recorded and reported to the CO for appropriate action. If the negative customer feeds back is determined to be invalid, the COR will document the feedback, notify the customer, and document the annotated copy of the feedback. The COR will consider customer feedback to be resolved unless otherwise notified by the customer.

If the Contractor challenges the validity of the negative feedback and the COR and Contractor cannot come to agreement, the negative feedback and will be forwarded to the CO for resolution. If the performance threshold is exceeded, action will be taken by the CO with the applicable remedies under the contract.

If the COR identifies recurring instances of unsatisfactory performance, they may request to review the Contractor’s internal quality control processes to ensure that they are sufficient.

The COR shall maintain a log of these issues with a copy of the complaint and resolution by the Contractor and file behind this PRS Instruction form.

Possible Inclusion in Past Performance Review.

PRS #6: Physical Security SOW Paragraph: 4.2.1, 4.2.5, 4.3 AQL Level: Inspection Type:

No Deficiencies Permitted Customer Feedback Performance Standard: Timeliness and Quality -- Provide professional uniform security services to TPC in accordance with contract requirements 24 hours a day, 7 days a week, 365 days a year (also see paragraph 3.10). The contractor shall ensure that their employees begin work promptly at their assigned shift times and remain on the job through their full tour of duty or until properly relieved.

From Who

Date Description of the Problem (V)alid/ (N)ot Valid

Date Sent to Vendor

Issue Resolve d (y/n)

Date Resolved

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past ____ Does not Meet Standard Performance Review

PRS #8: Guard Appearance SOW Paragraph: 3.2.4, 3.3.3, 4.2.6 AQL Level: Inspection Type:

No More than 2 Deficiencies Per Month Random Sampling and Customer Feedback

Disincentive of Not Meeting Standard: Possible Inclusion in Past Performance Review

Performance Standard: Timeliness and Quality -- Provide professional uniform security services to TPC in accordance with contract requirements 24 hours a day, 7 days a week, 365 days a year (also see paragraph 3.10). The contractor shall ensure that their employees begin work promptly at their assigned shift times and remain on the job through their full tour of duty or until properly relieved.

Random Sampling:

See Attachment C for information pertaining to selection of a random sample. See Attachment D for the Random Sampling Inspection Checklist.

Instructions for a Customer Feedback Program:

The COR shall accept feedback from members of NOAA and the General Public of the Contractor’s performance of this item. The feedback should include the name, phone number, or email address for follow up by the COR. The COR shall document receipt of and validate the customer feedback upon receipt. In the event that the Contractor’s performance has been unacceptable, incomplete, incorrect or unperformed under this contract, the COR shall deliver the negative customer feedback to the Facility Manager via email or other appropriate correspondence. The Contractor will be given a reasonable amount of time to respond to the negative feedback. The Contractor shall return its response to the customer negative feedback document, properly completed with actions taken, to the COR and will file the feedback. If this same situation occurs again and exceeds the Performance Threshold during the contract period, a defect would be recorded and reported to the CO for appropriate action. If the negative customer feeds back is determined to be invalid, the COR will document the feedback, notify the customer, and document the annotated copy of the feedback. The COR will consider customer feedback to be resolved unless otherwise notified by the customer.

If the Contractor challenges the validity of the negative feedback and the COR and Contractor cannot come to agreement, the negative feedback and will be forwarded to the CO for resolution. If the performance threshold is exceeded, action will be taken by the CO with the applicable remedies under the contract.

If the COR identifies recurring instances of unsatisfactory performance, they may request to review the Contractor’s internal quality control processes to ensure that they are sufficient.

The COR shall maintain a log of these issues with a copy of the complaint and resolution by the Contractor and file behind this PRS Instruction form.

PRS #8: Guard Appearance SOW Paragraph: 3.2.4, 3.3.3, 4.2.6 AQL Level: Inspection Type:

No More than 2 Deficiencies Per Month Random Sampling and Customer Feedback Performance Standard: Timeliness and Quality -- Provide professional uniform security services to TPC in accordance with contract requirements 24 hours a day, 7 days a week, 365 days a year (also see paragraph 3.10). The contractor shall ensure that their employees begin work promptly at their assigned shift times and remain on the job through their full tour of duty or until properly relieved.

From Who

Date Description of the Problem (V)alid/ (N)ot Valid

Date Sent to Vendor

Issue Resolve d (y/n)

Date Resolved

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past ____ Does not Meet Standard Performance Review

Contract #: ___________________________ Year: _____________________

PRS #10: Civil or Criminal Act Response SOW Paragraph: 4.2.1.16 AQL Level: Inspection Type:

No Deficiencies Permitted Customer Feedback

Disincentive of Not Meeting Standard: Possible Inclusion in Past Performance Review

Performance Standard: Timeliness and Quality -- Respond to any Civil Disturbance or Criminal Acts to the facility. Understand Homeland Security Advisory System and the various threat levels as well as appropriate protective measures to institute as the threat level changes.

Instructions for a Customer Feedback Program:

The COR shall accept feedback from members of NOAA and the General Public of the Contractor’s performance of this item. The feedback should include the name, phone number, or email address for follow up by the COR. The COR shall document receipt of and validate the customer feedback upon receipt. In the event that the Contractor’s performance has been unacceptable, incomplete, incorrect or unperformed under this contract, the COR shall deliver the negative customer feedback to the Facility Manager via email or other appropriate correspondence. The Contractor will be given a reasonable amount of time to respond to the negative feedback. The Contractor shall return its response to the customer negative feedback document, properly completed with actions taken, to the COR and will file the feedback. If this same situation occurs again and exceeds the Performance Threshold during the contract period, a defect would be recorded and reported to the CO for appropriate action. If the negative customer feeds back is determined to be invalid, the COR will document the feedback, notify the customer, and document the annotated copy of the feedback. The COR will consider customer feedback to be resolved unless otherwise notified by the customer.

If the Contractor challenges the validity of the negative feedback and the COR and Contractor cannot come to agreement, the negative feedback and will be forwarded to the CO for resolution. If the performance threshold is exceeded, action will be taken by the CO with the applicable remedies under the contract.

If the COR identifies recurring instances of unsatisfactory performance, they may request to review the Contractor’s internal quality control processes to ensure that they are sufficient.

The COR shall maintain a log of these issues with a copy of the complaint and resolution by the Contractor and file behind this PRS Instruction form.

PRS #10: Civil or Criminal Act Response SOW Paragraph: 4.2.1.16 AQL Level: Inspection Type:

No Deficiencies Permitted Customer Feedback Performance Standard: Timeliness and Quality -- Respond to any Civil Disturbance or Criminal Acts to the facility. Understand Homeland Security Advisory System and the various threat levels as well as appropriate protective measures to institute as the threat level changes.

From Who

Date Description of the Problem (V)alid/ (N)ot Valid

Date Sent to Vendor

Issue Resolve d (y/n)

Date Resolved

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past ____ Does not Meet Standard Performance Review

Contract #: ___________________________ Year/Quarter:_____________________

PRS #11: Incident Reports SOW Paragraph: 4.2.1.18 AQL Level: Inspection Type:

No More than 1 Deficiency Per Quarter 100% Inspection Performance Standard: Timeliness and Quality -- Document and submit appropriate Incident Reports for accidents, fires, unlawful acts (e.g. thefts, assaults, bomb threats, etc.), and other building incidents that affect the security and protection of the facility and its occupants. Copies of reports shall be retained by the contractor with copies to the Administrative Office at TPC and the COR.

Incident Report Submitted Date

Any Concerns with Report

Service Provider’s Performance (Check): Disincentive of Not Meeting Standard:

____ Meets the Standard Possible Inclusion in Past ____ Does not Meet Standard Performance Review

PRS # 6, 7, 8, 9, 12, 13 Instructions for Random Sampling Selection

The COR shall complete the required sampling for PRS items 6, 7, 8, 12, and 13 currently during each month of each year. Random sampling is based on a Lot Size of the number of calendar days in a month. Typically the government shall exclude weekends and government holidays in the sampling unless a problem has been noted.

Lot Size for Number of Calendar Days (excluding weekends) is a sample size of 5 days [Lot Size of 16 to 25]. If weekends are included, the Lot Size increases to 8 days [Lot size of 16 to 25]. For the month, number weekdays 1 through the end of the month (example – September 2014 has 21 once the federal holiday is removed). These shall be the numbers used for the Random Generator. If weekends and federal holidays are utilized, the normal calendar days can be utilized.

The COR shall visit a random generator website such as www.randomizer.org to determine which calendar days they shall be doing the inspection for each month. This selection of days shall be selected no later than the first day of each month. The COR shall input the dates selected for each month and year based on the random generator. Additionally, the COR shall input the date they made the selection for that month and initial.

Sample: For example at Randomizer.org for September 2014:

How many sets of numbers do you want to generate: 1 [1 Month] How many numbers per set: 5 [Lot size is five] Number Range: 1 to 21 [21 calendar days excluding the federal holiday] Do you wish each number in a set to remain unique: yes [ we do not want to sample the same day] Do you wish to sort the numbers at are generated: yes: least to greatest Do you wish to view your random numbers: Place markers off

The days the system selected were 1, 3, 5, 6, and 17 which would correspond to September 2 (1); September 4 (3);

September 8 (5); September 9 (6); and September 24 (17).

http://www.randomizer.org/

Worksheet: Random Sampling Dates Selected for Each Month and Year

Base Year:

Jun

Jul

Aug

Sep

Oct

Nov

Date/ Initials

Option Year 1:

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Date/ Initials

Dec

Jan

Feb 2020 2020

Mar 2020 2020

Option Year 2:

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Date/ Initials

Option Year 3:

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Date/ Initials

Option Year 4:

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Date/ Initials

PRS # 6, 7, 8, 9, 12, 13 Inspection Form

Date of Inspection: ____________________________________________

Inspection Conducted by: _______________________________________

1. Is there a minimum of one Guard at the Main Entrance? Time: _____________ Y N

2. Are the Guards inspecting all visitors to ensure they have a valid picture ID? Y N

3. Are the guards screening all mail and packages before entrance to the facility? Y N

4. Do the guards appear to be typically well-groomed and possess good personal hygiene?

Y N

5. Are the guards wearing uniforms that meet the State of Florida requirements? Y N

6. Do the guards wear appropriate identification badges? Y N

7. Does it appear that the guard present was in good health, well-proportioned in height and weight, and without defect or abnormality that may interfere with duties that may be assigned?

Individual(s):

Y N

8. Is the guard sleeping or reading unauthorized material while on duty? Y N

9. Are any of the exterior doors to the facility and the Upper Air Building unlocked?

Time: ______

Y N

10. Are the government vehicles doors locked? Y N

11. Did the guards conduct a roving patrol around the facility and on the grounds during the two hour period inspection was conducted?

Y N

If any items were marked as NO, the COR should provide additional information pertaining the discrepancy found (e.g. location, vehicle, etc.) so the contractor can be contacted about the incident and make the appropriate corrections. Please input additional detail below:

PRS # 6, 7, 8, 9, 12, 13 Summary of Results Worksheet:

The COR organize the results of their various random reviews from oldest to newest. At the completion of each month, the contractor shall tally up results of any problems found during the conduct of their review and indicate on the following chart a summary of results. Items that were not a problem at all shall be marked as zero.

Period: Base, Option 1, Option 2, Option 3, Option 4 Number of Issues Found

Q

PRS

# Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

1 6 2 7 3 7 4 8 5 8 6 8 7 12 8 13 9 9

10 9 11 9

Does the Service Provider Meet the Standard (Y/N)

PRS# 6 – AQL: No Deficiencies Permitted Y/N PRS# 7 – AQL: No Deficiencies Permitted Y/N PRS# 8 – AQL: No more than 2 Deficiencies Permitted Per Month* Y/N PRS # 9 – AQL: No more than 1 Deficiency Per Month* Y/N PRS#12 – AQL: No Deficiencies Permitted Y/N PRS#13 – AQL: No Deficiencies Permitted Y/N

*Exceeding in any month automatically results in a “No” for the year

Attachment C: Contract Discrepancy Report (CDR)

CONTRACT DISCREPANCY REPORT (CDR)

1. CONTRACTOR 2. CONTRACT NUMBER 3. REFERENCE

4. INCIDENT 5. DATE OF OCCURRENCE 6. CONTROL NUMBER

7. □ MAJOR □ MINOR

FINDING:

FINDING IMPACT:

8. COR

TYPED NAME AND TITLE SIGNATURE AND DATE

9. CONTRACTOR ACKNOWLEDGEMENT

NAME AND TITLE SIGNATURE AND DATE

10. CONTRACTOR CORRECTIVE ACTION AND ACTIONS TAKEN TO PREVENT RECURRENCE

11. CONTRACTOR'S REPRESENTATIVE/ON-SITE MANAGER

TYPED NAME AND POSITION SIGNATURE AND DATE

12. COR EVALUATION OF CONTRACTOR'S

REPONSE 13. CLOSED DATE

□ ACCEPTED □ REJECTED

14. COR

TYPED NAME AND POSITION SIGNATURE AND DATE

Attachment D: Customer Feedback Form

CUSTOMER FEEDBACK FORM

Date and Time of Feedback:

Organization:

Individual:

Nature of Feedback:

____ Positive ____ Negative

Describe Compliment/Concern:

COR USE ONLY:

Contract Reference:

Date & Time Contractor Informed of Feedback (if Valid):

Action Taken by Contractor:

Received and Validated by: