10_18_2019_RESPONSES_TO_QUESTIONS_RFI_12SAD119S008_USDA_CIO_RD_Lender-X_Salesforce_Devel.xlsx
XLSX spreadsheet 23 KB Posted
- Attached to
- RD Lender Exchange Salesforce Development
- Solicitation number
- 12SAD119S008
About this file
Responses to Questions received
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Need_Statement_-_RD_LenderX_Salesforce_Development.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Sheet1
| United States Department of Agriculture (USDA)- Rural Development (RD) |
| Enterprise and Program Support Services for Salesforce/ Transactional Product Development |
| Request for Information- 12 SAD119S008 - RESPONSE TO QUESTIONS 10/18/2019 |
| No. | RFI Text | RFI Reference | Question | Government's Response |
| 1 | Customers/lenders commonly visit one of the 477 state offices. | Page 1- Background, Bullet 2 | Do all state offices have basic system architecture available i.e., internet connectivity/USDA HQ connectivity, desktop computers etc. Do the state offices use same applications for customer data collection use similar systems, if not will the Government provide information on various systems or types of systems in the final RFP? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 2 | Services do not necessarily follow current design … often using out dated technologies. | Page 1- Background, Paragraph 4 | This indicates that there are some customer service design available, does this imply Standard Operating Procedure, Policies or System/data collection design? Can the Government elaborate? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 3 | Our vision is to create a revolutionary digital loan experience. | Page 2- Vision, Line 1 | What is the expected timeline or duration to achieve this objective? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 4 | Our vision is to create a revolutionary digital loan experience. | Page 2- Vision, Line 1 | Does the word "revolutionary experience" imply process or workflow redesign. Is there any current work involved now with process redesign and integration? Will this effort begin or continue the process/workflow integration or redesign? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 5 | RD has two major lending programs which require modernization and harmonization, Re-Connect and OneRD Guarantee. While both programs are under the commercial load portfolio, there are similarities that must be leveraged and differences that must be accounted for through process alignment an platform capabilities. Part of the vision is to leverage the Salesforce platform for both programs, build in the synergies provided by Re-Connect through re-use specific sections/and/or modular components. | Page 2 - Vision, Paragraph 2 | Can the government clarify if this requirement will cover all RD loan and loan guarantee programs, or is specific to OneRD Guarantee and Re-Connect? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 6 | N/A | Page 2- Vision, Paragraph 2, Line 1 | What integrations will there be between the Commercial Loan Portal and current RD servicing and accounting systems? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 7 | The Commercial Loan Portal operates seamlessly with the RD.USDA.gov website. | Outputs, Page 2 | Are any integration tools currently being used? Any preferred integration tools/platforms? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 8 | Needs Statement | Page 1, Background, Bullet 2 | Do State Offices have any technical challenges (infrastructure, connectivity) that would impact their ability to interact with the Commercial Loan Portal? Do State offices currently use similar systems and methods for data collection? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 9 | Needs Statement. | Page 1, Background, paragraph 2 | The Need Statement references “current [customer service] design.” Can USDA provide additional detail related to applicable policies, procedures, or systems related to customer service design that would be relevant to this requirement? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 10 | Needs Statement. | Page 1, Background, paragraph 2 | To what extent is USDA interested in pursuing process redesign as part of the Commercial Loan Portal implementation? Will USDA look to the contractor to provide process/workflow redesign and/or advise on best practices? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 11 | Needs Statement. | Page 2, Vision, paragragh 2 | RD’s Need Statement states the need to provide a user-centric Commercial Loan Portal for customers, lenders, and other stakeholders across RD’s programs. However, the Vision section specifically cites the OneRD Guarantee and Re-Connect programs as focus areas. Can USDA clarify whether the requirement and resultant solution will cover all RD loan and loan guarantee programs, or will it only cover OneRD Guarantee and Re-Connect? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 12 | Needs Statement. | Page 2, Vision, paragragh 2 | Can USDA clarify what integration, if any, would be required between the Commercial Loan Portal and existing RD servicing and accounting systems? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 13 | Needs Statement, Pages 2-3 | Outputs, Page 2 | Besides Salesforce, has USDA identified any integration tools or platforms it currently uses or hopes to use in connection with the Commercial Loan Portal? | At this phase in the acquisition process, It is anticipated that thorough market research and input/recommendations from industry there will be identified other integration tools. However, at this stage a response cannot be provided to this question . |
| 14 | N/A | General | What is USDA’s expectation for the duration of this project? | Undetermined at this time in acquisition process. |
| 15 | N/A | General | What is the overall budget for this effort? | Undetermined at this time in acquisition process. |
| 16 | N/A | General | Are you looking to build a platform on Salesforce for both Re-Connect and OneRD Guarantee? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 17 | N/A | General | Does this platform have to built on Salesforce? In other words, would a custom solution be considered | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 18 | N/A | If a solicitation is to be released, when should we expect that to be published? Will it be published on FBO, GSA, or any other platform? | Undetermined at this time in acquisition process. | |
| 19 | N/A | General | Will this be going to a specific set-aside? | Undetermined at this time in acquisition process. |
| 20 | N/A | General | Did contractor staff play any part in the development of ReConnect or OneRD Guarantee? If so, could you provide the contract number(s) and vendor name(s)? | The Government is in the acquisition planning phase of “market research”, therefore a response cannot be provided to this question. |
| 21 | N/A | General | Have you considered CIO SP3 SB as a vehicle for this solicitation? It has been named a best in class vehicle | All recommendations or proposed solutions from Industry are to be addressed in the Capability Statement response to RFI |
| 22 | N/A | General | Can you provide an estimated annual dollar value range for this work? | Undetermined at this time in acquisition process. |
| 23 | N/A | General | Do you anticipate any development in tools or languages other than Salesforce to achieve the goals? | See response to Question 18 |
| 24 | N/A | General | What is the anticipated acquisition timeline as of today? | Undetermined at this time in acquisition process. |
END OF QUESTIONS_RESPONSES
Sheet3
File details come from the government source that posted it.