Sol_1282A723R0013_Amd_0001.pdf

(x)

1282A723R0013 x x copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted ; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGEMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted , such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

x

82A7

LAKEWOOD CO 80401

1617 COLE BLVD

USDA FOREST SERVICE

JOB CORPS AQM

07/07/20230001

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS. IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

12. ACCOUNTING AND APPROPRIATION DATA (If required) is not extended.is extended, Items 8 and 15, and returning

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended , by one of the following methods: (a) By completing

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE CODE

10B. DATED (SEE ITEM 13)

10A. MODIFICATION OF CONTRACT/ORDER NO.

9B. DATED (SEE ITEM 11)

9A. AMENDMENT OF SOLICITATION NO.

CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code)

7. ADMINISTERED BY (If other than Item 6)CODE 6. ISSUED BY

PAGE OF PAGES

4. REQUISITION/PURCHASE REQ. NO.3. EFFECTIVE DATE2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO. (If applicable)

1. CONTRACT ID CODE

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

06/14/2023

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority) appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

E. IMPORTANT: Contractor is not is required to sign this document and return __________________ copies to the issuing office.

ORDER NO. IN ITEM 10A.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This solicitation amendment is for U.S. Department of Agriculture (USDA) Forest Service Job

Corps Outreach and Admissions and Career Transition Services (OA/CTS) for the Philadelphia

Region supporting Job Corps Civilian Conservation Centers located in the States of

Kentucky, Virginia and West Virginia. More information is contained within amendment 0001, Updated Frequently Asked Questions highlighted in yellow. Solicitations are due no later than 4:30PM PT, July 21, 2023. Please email packages to Mr. dennis.cantrell@usda.gov and

Mr. tracy.doud@usda.gov.

Period of Performance: 09/01/2023 to 08/31/2024

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)15A. NAME AND TITLE OF SIGNER (Type or print)

15C. DATE SIGNED 16B. UNITED STATES OF AMERICA 15B. CONTRACTOR/OFFEROR 16C. DATE SIGNED

(Signature of person authorized to sign) (Signature of Contracting Officer)

TRACY R. DOUD

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

Previous edition unusable

Except as provided herein, all terms and conditions of the document referenced in Item 9 A or 10A, as heretofore changed, remains unchanged and in full force and effect .

Question Answer 1 Please affirm the exemption from Application of the Service Contract Labor Standards under 52.222-53 for this procurement.

This action is NOT exempt from the Service Contract Labor Standards IAW FAR 52.222-

2 Please advise whether there are any page limitations regarding the submission of the Technical Proposal, Price Proposal, and Past Performance Proposal.

Technical Proposal - 30 Pages to include cover page and TOC.

Price Proposal - No Limit Past Performance - No Limit

3 Please clarify if the Representations and Certifications should be included with the Price Proposal or as a separate submission.

Include with the Price Proposal

4 Please affirm that the agency will provide personnel laptops in support of the OA/CTS operations. Will the agency also include printers, scanners, and other IT equipment or should the price proposal include such costs?

Laptops imaged with the Job Corps Data Center desktop will be provided. All other equipment should be priced under the proposal cost.

5 The arrival goals assume a WTR of 3.61% for Mingo, 2.53% for Pine Ridge, and 2.61% for Blackwood. Collectively, the WTR for all 3 centers in 2.88%. Please confirm adequacy of arrival goals for each center.

Arrival numbers are provided by the National Enrollee Assignment Plan created by DOL. This is public information and can be found at the following link:

https://www.dol.gov/agencies/eta/jobcorps/n ational-enrollee-assignment-plan

6 Please clarify whether the South Central LWDA – Menominee County is included in the NEAP Zone in support of the Blackwell

CCC.

South Central LWDA is NOT included in the NEAP Zone in support of the Blackwell Job Corps Center.

7 Please confirm that the agency IDs will be provided, and performance tracked on the OA and CTS Report Cards.

Confirmed.

8 Please discuss any AQL damages for OA/CTS vacancies, OA Goal attainment, or Graduate placement rates, if applicable.

See RFP - PWS Section 11 table column titled "Outcomes for Not Meeting this Task"

9 Can we assume there is space on each Center to house OA and/or CTS staff if desired?

Confirmed.

10 Is there a prospect management system currently in place for tracking and communicating with potential students that the awardee will be required to utilize?

Yes, Contractors will utilize the DOL SCOUT contact management system.

11 Will proposals be evaluated by USDA staff or staff from DOL’s Job Corps office?

The proposals will be evaluated by qualified Government personnel.

12 With the Government’s expectation for the contractor to have a presence at the various DOL One Stops, has the Government already arranged and funded the office space necessary at the DOL One Stops or will the contract be required to pay a fee? If yes, can the Government provide more details on these arrangements?

Potential vendors are expected to negotiate with America's Job Centers (One Stops) to provide a presence as a required partner.

One Stop fees may apply. Vendors are expected to build in the associated costs to their proposal.

13 Will the Government provide cars and fuel to the contractor? If yes, how many GSA cars are available for OA/CTS use and at which locations?

No

14 PWS 3.3. PRH Chapter 5 Exhibit 501b per DOL OMS requirements, the majority of students are enrolled in the Job Corps program at least 90 days with no center with more than 15% of their arrivals separate prior to 90 days. Can the Government relook this requirement for the contractor since the Center is operated by the Government and the OA/CTS contractor has no function or oversight related to this requirement?

The Department of Labor determines OMS requirements and operators are scored and ranked based on outcomes measured by that system. USDA has no influence to change the requirements.

15 PWS 3.3. PRH Chapter 5 Exhibit 501b per DOL OMS requirements, at least 65% of students sent to Forest Service centers by the contractor graduate from the Job Corps program. Can the Government relook this requirement for the contractor since the Center is operated by the Government and the OA/CTS contractor has no function or oversight related to this requirement?

The Department of Labor determines OMS requirements and operators are scored and ranked based on outcomes measured by that system. USDA has no influence to change the requirements.

16 With the Government’s requirement for the contractor to travel twice per year to attend national conferences or training outside their area of performance or in the Washington, DC metropolitan area, what are the details for the conference and / or training in terms of number of days of the event and expected attendees (contractor)? Is this attended by all OA/CTS staff or is it limited in attendance?

Conferences typically last a full week with up to two conferences per year. At minimum the vendor is expected to have the PM attend.

17 As per the RFP, the Contractor is required to deliver enrollees at higher numbers than specified here if that is necessary to attain and/or maintain full capacity (100% OBS) at the Center they are operating. Can the Government relook this requirement for the contractor since the Center is operated by the Government and the OA/CTS contractor will inherit the OBS situation that has been impacted by COVID?

The Department of Labor determines OMS requirements and operators are scored and ranked based on outcomes measured by that system. USDA has no influence to change the requirements.

18 As per the RFP, Online Prospects must have applications initiated in OASIS at a rate of no less than 25% of total contacted priority prospects per month. Can the Government relook and revise this requirement by eliminating duplicate applications from the total?

This is a DOL Job Corps program requirement and the Forest Service cannot revise this requirement. In addition, the online prospect contact ratio is not currently measured by the OMS but is required to be reported to DOL Regional Offices during regularly scheduled conference calls.

19 As per the RFP, the Contractor shall undertake all measures and efforts necessary to ensure that each center listed attains and/or maintains an average monthly On-Board Strength (OBS) that meets the center’s planned OBS. Can the Government relook this requirement for the contractor since the Center is operated by the Government and the OA/CTS contractor neither has the sole responsibility for OBS nor the authority within the Center to be held solely accountable for OBS at a Center?

The Department of Labor determines OMS requirements and operators are scored and ranked based on outcomes measured by that system. USDA has no influence to change the requirements.

20 As per the RFP, when the center reaches planned OBS, the goal becomes maintaining the planned OBS instead of the listed “Arrivals” goal. Can the Government provide an Enrollee Assignment Plan Table (as shown on page 38 of the RFP) that reflects numbers (planned OBS) as the baseline?

Vendors should plan to maintain center OBS once 100% is attained by working with centers to track expected completions or separations. The planned OBS is listed on multiple OMS reports.

21 Should marketing costs for design and production of flyers and other advertisement activities be included as part of the firm-fixed price or will those be treated as an ODC expense?

The National Office of Job Corps contracts with a marketing firm to produce branded materials for centers and admissions contractors. Costs for printing those materials should be considered.

22 Can the Government confirm the contractor should submit a Past Performance Questionnaire (PPQ) for all Past Performance referenced in the Past Performance Proposal?

If the reference is not in CPARS, then the vendor should provide a PPQ for all Past Performance references.

23 Can the Government confirm the contractor staff will be issued Government email accounts in order to facilitate OA and CTS activities?

Vendors may request jobcorps.org email addresses issued by the Job Corps Data Center after contract award.

24 Please provide a definition of “Priority Online Prospects.”

Priority was added in error. Reference to "priority" was taken out of the revised RFP.

25 Please provide the number of Priority Online Prospects by state and county in the recruitment territories for the Mingo (MO), Blackwell (WI) and Pine Ridge (NE) Centers over the past 4 Program Years.

Priority was added in error. Reference to "priority" was taken out of the revised RFP.

26 Is a “Staff Resources” section required similar to what is customarily submitted for Job Corps center operations proposals given language below from solicitation? The Contractor’s proposal, including but not limited to the technical approach and staff resources section, is incorporated by reference as well as the Job Corps Policy & Requirements Handbook (PRH) published by the U.S. Department of Labor (DoL)

No

27 Is this contract required to comply with Executive Order 14026 January 2023 minimum wage of $16.20?

This is not applicable. See page 15 of solicitation.

28 Is this contract required to comply with Executive Order 13706 January 2022 paid sick leave?

This is not applicable. See page 15 of solicitation.

29 Will the government pay for contractor employee salary costs incurred during phase-in to complete IT security training (i.e.

OA/CTS Director, Outreach & Admissions Counselors, Career Transition Specialists) since the language below seems to require such training to be completed during phase-in? “Upon award the Contractor shall begin requests for Contractor personnel laptops (Government Furnished Property) and access to the Job Corps network and systems, complete Information Technology security training, and coordinate integration of support services with the COR/CO, as deemed required.”

All phase-in costs should be included in the phase-in CLINS

30 What is the expectation for “work” that should begin during the phase in given language from PWS below? “During this period, work that does not require special system access will be begin.”

This seems to contradict the next sentence which indicates:

“The Contractor shall assume work will begin 30 calendar days after contract awarded.”

Training, and onboarding are some examples of expected costs during phase-in.

31 Please clarify under what circumstances the required Aircraft & Passenger Liability insurance will be needed. For instance, is it meant to cover students/staff for training purposes, if applicable, (i.e. aviation trades) or for some other purpose?

When aircraft are used in connection with performance of the contract, the Contractor shall have insurance. See 452.228-71(d) of the solicitation. Students are covered under the Federal Government.

32 Is a Transmittal Letter required to provide basic contractor information as is customary with Job Corps operations proposals?

Up to the offeror.

33 Should the Past Performance Proposal consist of both a written description of past performance AND a Past Performance Questionnaire?

Yes

34 Is the Quality Assurance Plan required in Item #1 of the Deliverable/Schedule table the same as the QCP (Quality Control Plan)? If not, what is the difference?

Corrected the "Quality Assurance Plan" to state "Quality Control Plan" in the updated

RFP.

35 Is a Statement of Financial Capability (ETA 8554) required to be submitted with the Price Proposal as is customary with Job Corps operations Business Management Proposals?

No this is not required. See section C. Price Proposal of solicitation for clarification.

36 Is a Staff Compensation Plan that includes proposed salaries and fringe benefits for employees working on the contract required to be submitted with the Price Proposal as is customary with Job Corps operations Business Management Proposals?

No this is not required. See section C. Price Proposal of solicitation for clarification.

37 Is a statement from a lending institution required to be submitted with the Price Proposal as is customary with Job Corps operations Business Management Proposals, on the official letterhead of the institution which demonstrates that the offeror has a sufficient line of credit to cover one month’s costs under this contract?

No this is not required. See section C. Price Proposal of solicitation for clarification.

38 In the Price Proposal, are offerors required to describe the fiscal controls in place to ensure proper accounting of Federal funds, and a description of how the contractor will meet the requirements of WIOA section 159(a), as is customary with Job Corps operations Business Management Proposals?

No this is not required. See section C. Price Proposal of solicitation for clarification.

39 In the Price Proposal, are offerors required to describe the steps that they will take to control costs associated with reimbursement line items, in accordance with WIOA section 159(a)(3), as is customary with Job Corps operations Business Management Proposals?

No this is not required. See section C. Price Proposal of solicitation for clarification.

40 In the Price Proposal, are offerors required to describe any non-Federal resources that will be utilized, as is customary with Job Corps operations Business Management Proposals?

No this is not required. See section C. Price Proposal of solicitation for clarification.

41 In the Price Proposal, are offerors required to provide proof that they are able to obtain a license to operate in the State in which the center is located within 30 days of contract award, as is customary with Job Corps operations Business Management Proposals?

No this is not required. See section C. Price Proposal of solicitation for clarification.

42 In the Price Proposal, are offerors required to provide a full copy of every report issued within the last three years (including audits or other reports) of the Office of Inspector General of the Department of Labor that mentions the offeror, an affiliate or predecessor of the offeror, or any contract that the offeror or an affiliate or predecessor of the offeror performed, as is customary with Job Corps operations Business Management Proposals?

No this is not required. See section C. Price Proposal of solicitation for clarification.

43 Schedule B the only pricing format required? The contractor shall complete Section B of the pricing schedule as required as a part of the price proposal and Attachment 5, Pricing Schedule (excel attachment)

44 There is no Section I, containing clauses required by law or by FAR regulation and any additional clauses expected to be included in any resulting contract. Although Section C includes Contract Clauses, in Attachment 2:

Quality Assurance Plan, it a reference is made to “52.246-6 Inspection of Services – Fixed Price (AUG 1996) in Section I of the

QASP has been updated to remove references to Section I, and 52.246-6.

contract”. Section C does not contain FAR 52.246-4.

45 Does first right of refusal (staff hiring) apply here?

Yes, the first right of refusal applies.

46 How are existing leases with the current contractor handled? Will the incumbent contractor cancel the leases? Are we under any obligation to pick up existing lease agreements?

Currently these services are performed by DOL. It will be up to the current performer and DOL on how to manage those leases.

There is no obligation to pick up another vendors lease agreement.

47 The PWS in the RFP states there will be a 60-day transition period; however the PWS referenced in the Sources Sought notice for this opportunity stated a 60-day transition period, but that the contractor should assume work assignments 30 calendar days after award. Can we please have clarification on the length of the transition period?

See the RFP for the current requirement.

The RFP supersedes the sources sought notice.

48 How will unplaced graduates/former enrollees be assigned to the new contractor?

All unplaced graduates and former enrollees are automatically assigned to the successful bidder within the first few days of operation.

49 Will the new contract have access to prospects in OASIS prior to contract transition?

No.

50 Could we please have clarification on what kinds of problems need to be discussed in the Past Performance section? Should we note any letters of concerns regarding vacancies or

OBS?

See section E, 52.212-1 Instructions to Offerors – Commercial Products and Commercial Services (NOV 2021), B. Past Performance.

51 Please clarify whether the Item 0001 series should be used or not? If not, where should positions that may provide oversight to multiple centers be allocated?

Item CLINs that are Not Separately Priced will not have pricing information. All other CLINs are priced.

52 Please clarify whether phase-in will be evaluated as a part of the overall price?

Price CLINs in accordance with section B.

Phase-in CLINs will be included in the price proposal analysis.

53 Please clarify whether contractors will be able to provide phase-out costs

Phase-out costs should be priced into CLIN 4000's

54 The proposal references center laptops but does not reference other items needed to operate an OA/CTS office such as printers/scanners, office furniture, etc. Can the government please clarify whether equipment funds will be given to contractors, or should the contractor include these costs in the bid?

Laptops imaged with the Job Corps Data Center desktop will be provided. All other equipment should be priced under the proposal cost.

55 Please clarify if the required positions are for each center respectively? If not, can the Director/Manager positions provide oversite to all centers listed in the RFP?

It is up to the vendor to provide their technical strategy to the Government.

56 Will any other contracts be responsible for providing applicants to the centers listed in this RFP? If so, what is the total number of arrivals for each center assigned to other contracts?

No, there will be no competition in the assigned recruitment zones.

57 Please clarify the requirements of the technical proposal. Is the technical proposal to reflect questions and requirements of the RFP or the outline of the attached “Performance Work Statement?

All proposals shall be in accordance with the instructions in 52.212-1.

58 The Performance Work Statement requires a Contractor Program Manager (PM) for this contract. Is one PM for overall contract oversight required or is each center required to have a PM?

It is up to the vendor to provide their technical strategy to the Government.

59 Please verify that pricing is to be submitted listing costing separated by center.

Pricing shall be in accordance with Section B of the solicitation.

Question Answer 60 Will a CLIN be added for Task 5 Phase out? Phase-out costs should be priced into CLIN 4000's

61 Will the Government provide the PRH 5 (Management Services), Exhibit 5-3 (Minimum Staff Qualifications) as it is not provided?

Exhibit 5-3 is available online at the PRH website.

Link is below:

https://prh.jobcorps.gov/Exhibits/Exhibit%205- 3%20Minimum%20Staff%20Qualifications.pdf

62 Does the Government require this person at each site or is it up to the bidder? (Project Director)

Placement of personnel will be determined by the bidder and evaluated by the Technical Review Panel.

63 Does Exhibit 5-6 Center Health Services Staffing Requirements apply to the bidders or not?

Exhibit 5-6 is not applicable to this solicitation.

64 Does the Government only require the 4 positions in PWS 9.0 Table to be staffed or does the Government want all 28 positions in PHR Chapter 5, Management Services, Exhibit 5-3 to be staffed? Please clarify

Only the 4 positions in Exhibit 5-3 related to Outreach, Admissions and Career Transition Services are expected to be staffed.

65 Will the Government provide the Service Contract Act that applies to each location listed in the CLIN Structure and PWS?

Reference 52.222-49 Service Contract Labor Standards-Place of Performance Unknown (May 2014)

66 How many personnel are working on the current contract?

This is a new contract extrapolated from an existing resource. The number of staff on other contracts is proprietary information.

67 How long should one estimate for the Phase-Out? Phase Out time periods can be of varying length.

Contract closeout is conducted by Procurement and Property Services in the USDA Forest Service.

68 Which CLIN should be used for the travel costs for the PM to attend the National conference?

There is no specific travel CLIN. See number 8 on

PWS.

69 What is the exact type of equipment the Govt will provide the contractor?

Laptops imaged with the Job Corps Data Center programs in order to access application and placement software.

70 What is the historical call volume for the 800 number?

With less than one year of data, the Government is estimating usage of 11,000 minutes per month with rollover rights.

71 What is the current automated system for the 800 number?

The incumbent has a subcontract with a Call Center.

72 Who is responsible for system administration and maintenance of the 800 number?

See Appendix 1 of the Solicitation for “How is the 800 number/answering service going to work?” The Government expects the successful offeror to contract the administration of the toll-free number.

73 Who is the incumbent? Jackson Pierce Public Affairs

74 Which region is being covered because the solicitation mentioned different regions.

This is for the Philadelphia Region JCCCs

75 Option Year 1 CLIN1002 Frenchburg states a 2-month transition period. All other references state a 1-month transition period. Please clarify the transition period for this contract.

Disregard the two-month phase in on CLIN 1002 as this was in error. Only the base year CLINS will have a one-month phase in.

76 452.237-77 (f) Section 5 states detailed financial reporting requirements. As this is a fixed price contract, is this requirement applicable to this contract?

Detailed financial reports are not required for this fixed priced contract; however, the vendors are expected to provide the staffing levels identified in their technical proposal.

77 Will the government provide laptops and scanners to this contract?

Laptops will be provided. Scanners and printers are not guaranteed but if in use, they will be transferred from the incumbent.

78 Please clarify what statistical data reporting will be required regarding call center activity.

The successful offeror will provide data on the toll-free number activity as requested by the Government.

79 Will the current call center phone number and system be assumed by the awarded contractor?

The phone number must stay the same as this is published on all Forest Service printed and web materials. It is up to the successful offeror on how they will procure the services.

80 What are the live operator requirements of the call center. Is a live operator to be available 24 hours a day, seven days a week?

See Appendix 1 of the Solicitation for “How is the 800 number/answering service going to work?”

81 What is the call volume of the current call center? With less than one year of data, the Government is estimating usage of 11,000 minutes per month with rollover rights.

82 Will the awarded contractor be assuming an office lease and receive equipment from the current call center?

The Government expects the successful offeror to contract the administration of the toll-free number.

83 Does the current call center have any operational fees that the awarded contractor will assume?

No

84 Will the Forest Service please validate the Recruitment Area assignments for the Forest Service Center in Virginia? One of the Recruitment Areas (within Virginia) in the Forest Service RFP seem to assigned to DOL Job Corps Centers, which will create confusion during recruiting:

1) Southwestern Virginia – also assigned to Blue Ridge JCC

The Forest Service recruitment areas in the RFQ are confirmed

85 Will the Forest Service please validate the Recruitment Area assignments for the Forest Service Center in West Virginia? One of the Recruitment Areas (within West Virginia) in the Forest Service RFP seem to be assigned to DOL

The Forest Service recruitment areas in the RFQ are confirmed

Job Corps Centers, which will create confusion during recruiting:

1) Workforce Investment Area 7 – also assigned to Charleston JCC

86 Will the Government please confirm the Kentucky Job Corps Centers’ Workforce Development Area (WDA) as shown per the NEAP is accurate and does not include Menifee County (which is located in the EKCEP WDA)?

The Forest Service recruitment areas in the RFQ are confirmed

87 Will the Government please confirm the Virginia Job Corps Center’s WDA as shown per the NEAP is accurate and does not include these two Counties (Greene County which is southwest of Madison County and Scott County which is south of Wise County)? These counties are missing from the NEAP map.

The Forest Service recruitment areas in the RFQ are confirmed

88 Will the Government please provide the average number of interested parties the Call Centers transfer to the Philadelphia Region?

While we do not have the statistics on the number of calls that will be transferred to Forest Service centers in all regions (not just the Philadelphia Region,) we can state that it is expected the call center will utilize an average of 11,000 minutes per month that are allowed to be rolled over to the following month if not used.

89 Will the Government please provide the average number of on-line requests for the Philadelphia Region?

Unknown

90 Will the Government please clarify PWS Task

3.3.8 since the Forest Service has established and implemented the toll-free number (877-763- 0580)?

3.3.8 Establishment and implementation of a 24/7

toll-free number specific to recruiting students into ALL Forest Service centers: It is expected that the contractor will contract with a call answering service. The specific toll-free number will require prior approval of the Forest Service. The answering service will be more than message taking and retrieval. Operators should have comprehensive knowledge of the Job Corps

Section 3.3.8 *is* the call center with the toll-free number about which you are asking. See Appendix 1 of the Solicitation for “How is the 800 number/answering service going to work?”

program, know what trades each specific center offers, the mission of the Forest Service and center demographics. The information should be front-loaded to the assigned Admissions Counselor prior to the AC's first contact. In addition, the operation of the toll-free number should include statistical reporting rolled up to the DOL National Contract for Prospect Tracking. The answering service expectations can be found at Appendix 1 to this

PWS.

91 For PWS Task 3.3.8 and Appendix 1 (Title: How is the 800 number/answering service going to work?), will the Government please clarify the level of responsibility the Contractor has for the call answering service / Call Center? What is the Contractor’s requirement for supervision/oversight of the Call Center, and the Contractor’s requirement for the statistical reporting (by the Call Center) rolled up to the DOL National Contract for Prospect Tracking?

The contractor will ultimately be responsible for the performance of the 800 number/answering service in all ways. The contractor is to provide scripts, training, suggested responses, maps, trade listings, web addresses and up-to-date information for which the call center operators will be responsible for communicating to prospects. When there are discrepancies, complaints or failure to refer, the Forest Service contractor will be responsible for correcting that deficiency.

Roll up to National Prospect Tracking will be achieved when the call center operator assists the prospect in filling out the MyJobCorps Online Enrollment Interest Form. https://www.jobcorps.gov/contact/student

92 Will the Forest Service please validate the Recruitment Area assignments for the three Forest Service Centers in Kentucky? The five Recruitment Areas (within Kentucky) in the Forest Service RFP seem to assigned to DOL Job Corps Centers, which will create confusion during recruiting:

1) Bluegrass – also assigned to Carl D.

Perkins JCC

2) Cumberlands – also assigned to Carl D.

Perkins JCC

3) Green River – also assigned to Muhlenberg JCC

4) TENCO – also assigned to Carl D.

Perkins JCC

5) South Central – also assigned to Carl D.

Perkins JCC

The Forest Service recruitment areas in the RFQ are confirmed