PERFORMANCE_REQUIREMENTS_SUMMARY.docx

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

The Contract Requirements listed in the attached PRS summarize specific tasks which are to be performed under this contract. The Performance Requirements associated with each Contract Requirement are shown in the PRS and include:

a. Work Requirements Work Requirements are a series of tasks associated with each particular Contract Requirement and are listed in column 1 of the PRS. The Work Requirements are typically specified in terms of timeliness of performance, the quality of work, and the preparation of documentation (if applicable).

b. Quality/ Performance Standards The Standard of Performance for each Work Requirement is identified in column 2 of the PRS by reference to the respective paragraph in Section C which specifies in detail the work to be performed.

c. Acceptable Quality Level (AQL) The Acceptable Quality Level for each Work Requirement is identified in column 3 of the PRS. The Acceptable Quality Level, when exceeded, indicates that the Contractor's overall monthly performance is unsatisfactory. The AQL does not represent a threshold for payment deductions. Deductions can be taken for any defects (with appropriate credit for rework) regardless of whether or not the AQL was exceeded.

d. Means of Measurement (MOM) The Means of Measurement for each work requirement is identified in column 4 of the PRS. The MOM indicates the methods used for purposes of Quality Assurance by the COR.

e. Negative/Positive Incentives The Negative/Positive Incentives for each work requirement is identified in columns 5 and 6 of the PRS. Where there are more than one negative incentive noted one or all may be used.

PERFORMANCE MEASUREMENT STANDARDS (PRS)

Task/Critical Subtask

Quality/ Performance Standards

Acceptable Quality Level

Means of Measurement

Negative Incentives

Positive Incentives

Space Cleaning

Requirements in Section C.V. and as specified in Attachment 6 will be met

95% acceptability to meet this requirement

Inspections by Government and customer complaints

1. Rework of line items that are not D5 at no cost to the government.

2. Deduction for D5 line items.

3. Negative performance rating.

Positive performance rating.

Floor Care

95% acceptability to meet this requirement

Inspections by Government and customer complaints

1. Rework of line items that are not D5 at no cost to the government.

2. Deduction for D5 line items.

Restroom Services

95% acceptability to meet this requirement

Inspections by Government and customer complaints

1. Rework of line items that are not D5 at no cost to the government.

2. Deduction for D5 line items.

PERFORMANCE MEASUREMENT STANDARDS (PRS) (cont)

Low Dusting /Cleaning

Requirements in Section C.V. and as specified in Section J, Attachment 6 will be met

95% acceptability to meet this requirement

Inspections by Government and customer complaints

1. Rework of line item at no cost to the government or deduction for incomplete items.

2. Negative performance rating.

Locked Areas Requirements

Requirements specified in Section C.IV. “Lock Areas” will be met

100% acceptability to meet this requirement

Inspections by Government and customer complaints

1. Charged for missing or damaged items.

Security Requirements

Requirements specified in Section C.IV. “Security” will be met

100% acceptability to meet this requirement

Inspections by Government and customer complaints

1. Charged for missing or damaged items.