Ava_Janitorial_SOW_FY2024.docx

SECTION V – PERFORMANCE WORK STATEMENT, TASKS AND CRITICAL SUBTASKS

SECTION 5.0 – PERFORMANCE WORK STATEMENT

5.1 GENERAL

For purposes of simplicity, the Contracting Officer and Contracting Officer’s Representative will hereafter be referred to as the CO and COR, respectively.

This contract will be administered by the Contracting Officer (CO). The CO may designate a Contracting Officer’s Representative (COR) for the purpose of ensuring compliance with the specifications and provisions of this contract.

Prior to commencement of work, the CO will arrange a pre-work conference with the contractor and COR to discuss the contract terms and work performance requirements.

Before work starts, preferably at the pre-work conference, the contractor shall designate in writing a person to act for him/her in their absence. The contractor or their designated representative shall be on the contract area whenever the work begins. There shall be no subcontracting. Contractor and any trained employees are to be named at pre-work for security purposes.

In the absence of the contractor, his authorized representative will take such action as is required to keep the job in progress under terms of the contract. The presence of the Contractor’s Representative and/or COR on the job will, in no case, relieve the contractor of any responsibility for satisfactory performance.

5.2 SCOPE OF WORK

The contractor shall furnish all labor, materials, tools, equipment, permits, transportation, and insurance required by this contract. The contractor shall at all times provide adequate supervision of employees ensuring all work is accomplished in accordance with the terms and conditions of the contract in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. Careless performance of work will not be accepted.

5.3 LOCATION

The work is located at the Ava Ranger Station, Mark Twain National Forest, 1006 S. Jefferson, Ava, Missouri 65608. There are five building at this site. Square footage of the five buildings is:

Building 1 (main office, two stories with basement): 1,230 square feet Building 2 (former dwelling, two stories with basement): 2,401 square feet Building 3 (fire office): 960 square feet Building 4 (temporary office): 820 square feet Building 5 (gym). 484 square feet

5.4 CONTRACT EFFORT REQUIRED

The determination of the total productive man-hour requirements for the performance of all services herein specified is the sole responsibility of the contractor. Nothing in this provision should be construed as being contrary to contractor responsibility.

The contractor shall personally, or through a competent foreman, supervise the work of his employees to insure that the provisions of these specification and the terms and conditions of this contract are being carried out. The contractor, or a foreman, shall inspect daily all areas covered under this contract to insure that all services are being provided.

For the protection of the building and its equipment and the facilitation of the business to be conducted therein, first quality cleaning will be required. Careless performance of work will not be tolerated. Unsatisfactory work will be called to the attention of the contractor, and he will be required to correct the work deficiencies and improve the overall work results. Failure by the contractor to comply with such requests will result either in the corrective work being performed by the Government, or others, and the cost charged to the contractor and/or in the termination of the contract.

The contractor shall provide as many trained employees as necessary to perform the services herein specified and/or scheduled.

5.5 HOURS OF OPERATION

Normal duty hours are 8:00 a.m. to 4:30 p.m. Monday through Friday, excluding federal holidays. Offices will be closed on federal holidays. Offices may be closed for other reasons, such as inclement weather and no janitorial services will be performed if offices are closed because of a holiday or other reasons. If a scheduled workday falls on a federal holiday or a day that the office is closed, janitorial services are to be performed the following day.

Janitorial services shall be performed two (2) days per week, on Tuesday and Friday hours to begin at 5:00P.M. It is the Contractor’s responsibility to notify the COR of inability to perform duties on any particular day. The COR is to be notified prior to 3:00 P.M. on that day. This situation should not occur over two times per month. Anything in excess of this is grounds for default of contract.

The Forest Service reserves the right to delay the cleaning in the case of emergency. In this event, the cleaning shall be done as soon as possible.

5.6 SECURITY AND PROTECTION OF EQUIPMENT

Unnecessary lights and faucets shall be turned off and windows closed upon completion of duties. The contractor shall immediately report any hazardous or unsafe condition or items in need of repair to the COR. Lights shall be turned on only in areas where work is being performed and shall immediately be turned off upon completion of the work. Designated lights shall be left on at all times.

The contractor shall be responsible for any and all keys issued to them. Contractor shall immediately notify the COR if any keys are lost and shall be responsible for any costs incurred as a result of their loss or misuse.

All doors and other openings permitting access to the building shall be kept locked as directed by the CO or COR.

After completion of work each day, the contractor shall secure the building, checking to make sure each door is locked, all windows are closed, and all lights are turned off, except the 24-hour security lights.

Only the contractor and the contractor’s employees (names at pre-work) shall be permitted in the building during the working period specified. For example, minor children of the contractor or the contractor’s employees shall not be permitted in the building during work performance.

Telephones in the building may be used in case of emergencies only.

Care shall be taken not to damage any equipment located in the building. Repair of any damage which occurs as a result of the contractor’s cleaning operation shall be the contractor’s responsibility. To protect the contractor, all equipment shall be inspected jointly at the beginning of the contract period by the contractor and the COR or a designated representative.

5.7 SCHEDULES

The contractor shall coordinate with the COR regarding any changes to scheduling. The contractor shall immediately inform the COR in writing of any schedule changes.

5.8 SUPERVISION, APPEARANCE AND CONDUCT OF CONTRACTOR AND CONTRACTOR’S EMPLOYEES

The contractor shall personally, or through a competent supervisor, supervise the work of all employees to insure that the provisions of these specifications and the terms and conditions of this contract are being carried out. No government employees are authorized to exercise either direct or indirect supervision over, or provide direction to, the contractor’s employees. The contractor, or a foreman, shall inspect daily all areas covered under this contract to insure that all services are being provided.

The appearance of the contractor and the contractor’s employees shall be clean and neat. Attire should be appropriate for the services being performed and present a professional appearance.

For the protection of the building and its equipment and the facilitation of the business to be conducted therein, first quality cleaning will be required. Careless performance of work will not be tolerated. Unsatisfactory work will be called to the attention of the Contractor, and he will be required to correct the work deficiencies and improve the overall work results. Failure by the Contractor to comply with such requests will result either in the corrective work being performed by the Government, or others, and the cost charged to the Contractor and/or in the termination of the contract.

The Contractor shall provide as many trained employees as necessary to perform the services herein specified and/or scheduled.

The contractor and the contractor’s employees shall conduct themselves in a manner so as not to disrupt the office and the work being conducted therein. Any situations that develop that disrupt office work will be brought to the attention of the contractor and the contractor shall remedy the situation.

5.9 SAFETY HEALTH ALERT

The contractor must comply with the applicable Occupational Safety and Health Administration (OSHA) Standards specified under 29 CFR Part 1910 and other Federal, State, and local regulations for the purpose of providing safety precautions to all of his employees who are subject to occupational exposure to potentially infectious blood, body fluids and/or materials as a result of the custodial work performed under this contract.

The contractor is responsible for providing the necessary training and education to his employees affected by the OSHA standards and ensuring safe and sanitary work conditions for his employees. The contractor is also responsible for providing, at no cost to his employees, appropriate personal protective equipment such as, but not limited to, gloves, masks, and eye protection (reference section 1910.1030, Blood borne Pathogens). Personal Protective Equipment is specialized clothing or equipment worn by an employee for protection against a hazard. General work clothes, (e.g., uniforms, pants, shirts, or blouses) not intended to function as protection against a hazard, are not considered to be personal protective equipment.

Occupational exposure means reasonably anticipated skin, eye, mucous membrane, or parenteral contact with blood or other potential infectious body fluids that may result from the performance of an employee’s duty.

5.10 CONTRACTOR QUALITY CONTROL PLAN (QCP)

The contractor shall develop and maintain a quality control plan to ensure janitorial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-occurrences of defective services. The contractor shall develop quality assurance control procedures addressing the areas identified in the Performance Task Section below.

An inspection plan tailored to the specific cleaning tasks required shall be developed. The inspection plan will detail how services at the work site will be inspected to ensure that the outcome of the work meets all the quality standards of the PWS.

The contractor shall develop a monitoring plan to identify any deficiencies of work output in relation to the performance standards in this contract, methods of informing employees of deficiencies in their area of responsibility, and a process to ensure that the deficiencies are corrected and do not recur.

The contractor shall maintain a file of all inspections conducted and any corrective actions taken.

The QCP must be kept current at all times. The system must reflect all contract modifications, changes to the building(s), and physical updates to reflect those changes. A copy of the revised QCP shall be provided to the COR within 10 days of the changes.

The Contractor shall review the QCP with the COR and the Contractor’s employees once annually, so parties have agreement and understanding of what performance is expected under this contract.

The Contractor shall provide the CO and the COR with a copy of the most current QCP and updates.

Writing and monitoring the QCP is the responsibility of the Contractor. The Government will review the plan and related documents, but neither approves nor disapproves the plan. The Government’s interest in the plan is to ensure that the outcome and results of the work being accomplished meets all requirements in this contract. However, the Government must review and accept the QCP or return until acceptable.

5.11 CONTRACTOR’S EMERGENCY PLAN (CEP)

The government’s Occupant Emergency Plan (OEP) is used by the COR during building emergencies. Designated contractor personnel, including the on-site supervisors, shall be thoroughly familiar with the government’s OEP and shall be trained by the contractor to fully understand their responsibilities.

The contractor shall be required to perform the services required by the contract and as identified by the COR to the extent allowed during all emergency situations include but not limited to fires, strikes, civil disturbances, natural disasters, and utility service outages. The CEP shall be submitted to the COR five days after award and updated annually. The CEP shall include, at a minimum, the contractor’s communication procedures to be used in providing communication to the COR during emergencies.

5.12 QUALITY ASSURANCE

The government will periodically evaluate the contractor’s performance in accordance with the attached Quality Assurance Surveillance Plan (QASP).

SECTION 5.2 - PERFORMANCE TASKS

SECTION 5.2.1 - BASIC CLEANING SERVICES

5.2.1.1 Cleaning Services: The contractor shall accomplish all cleaning tasks each day that work is performed (unless otherwise specified) to meet the requirements of this PWS. Perform basic cleaning services in an efficient and well-organized manner. Dust offices including furniture, chairs and legs, display cabinets, blinds, window sills, ledges, door jams and all other surfaces weekly with a treated dust cloth or feather duster. Contractor does not dust or clean computer equipment, computer screens or keyboards. Tops of printers, copiers, and other obvious pieces may be gently dusted. Personal articles, papers, or plants shall not be moved in order to dust. Contractor should dust around them. The contractor personnel shall remove all cleaning supplies, equipment and turn off the lights and water before vacating the room.

5.2.1.2 Maintain Hardwood, Concrete, Tiled and Linoleum Floors: All floors shall be swept, dust mopped, and damp mopped daily. The floors shall be free from dirt, debris, dust, scuffmarks, heel marks, stains, discoloration, and other foreign matter. Hardwood floors shall be damp mopped with manufacturer-approved cleaners for hardwood flooring. The baseboards, corners, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, and trash receptacles. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall return to their original position.

5.2.1.3 Vacuum Carpets & Floor Mats: Vacuum carpeted areas with an electric vacuum cleaner daily. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. All spots shall be removed by carpet manufacturer’s approved methods as soon as possible. All tears, burns, and unraveling of carpets shall be brought to the attention of the COR. The contractor shall vacuum and clean interior and exterior floor mats (regardless of type). Soil and moisture underneath mats shall be removed and mats returned to their original location.

5.2.1.4 Remove Trash: All trash to include large trash bags shall be collected each work day and removed to an outside location designated by the COR. All trash containers shall be returned to their original location. Any soiled or torn plastic trash receptacle liners shall be replaced. Trash containers shall be left clean, free of foreign matter, and free of odors.

5.2.1.5 General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

5.2.1.6 Clean Drinking Water Coolers: Dust and clean water catchment as needed (A separate container and materials shall be used for this purpose).

5.2.1.7 Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, display cases, directory boards and any other items composed of glass at least twice monthly. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

5.2.1.8 Dusting and Removal of Cobwebs (As needed): Dust empty areas, hallways, display cabinets, and file cabinets and doorways as needed. Remove all cobwebs around windows, ceilings, and baseboards.

SECTION 5.2.2 RESTROOM CLEANING SERVICES

5.2.2.1 Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet bowls, lavatories, showers, shower mats, dispensers, plumbing fixtures, mirrors, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. Clean all furniture to include tables and any other items placed in the restroom. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories and toilets. All other tile surfaces (baseboards and walls) will be cleaned with cleaning materials (ex: Murphy’s Oil Soap, 409, ect.) that will remove all dirt and stains from surfaces and grouted areas. Mirrors, shelving, dispensers, and chromium fixtures shall be damp-wiped and polished.

5.2.2.2 Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, or any other foreign matter. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be moved to sweep and damp mop underneath. Floors shall be scrubbed as necessary to maintain sanitary conditions and a clean, uniform appearance. Floors will be swept, mopped, and disinfected with cleaning material (ex: Murphy’s Oil Soap, 409, etc.) that removes all dirt, debris, and stains from tile surface and grouted areas. Cleaners used will not be abrasive and will not damage tile, rubber, or hardwood floors.

5.2.2.3 De-scale Sinks and Toilet Fixtures: De-scaling shall be performed as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains. Wash and sanitize all water closets and seats. No rust or encrustation shall remain. Wash and disinfect all lavatory fixtures

5.2.2.4 Trash Cans: Empty trash cans and replace liners each work day. The trash cans shall be washed and disinfected as needed but no less than once every three months.

5.2.2.5 Stock Restroom Supplies: The contractor shall ensure restrooms are stocked sufficiently so that supplies, including soap, do not run out. Supplies shall be stored in designated areas. Two rolls of toilet paper are required to be available for each toilet. Paper towel dispensers shall be filled at all times.

CLEANING MATERIALS USED IN RESTROOMS SHALL NOT BE USED IN ANY OTHER AREA

SECTION 5.2.3 - BREAK ROOM/CONFERENCE ROOM CLEANING SERVICES (Building 3)

5.2.3.1 Kitchen Area: Clean countertop, sink, microwave, tables, and outside of refrigerator. Dirty dishes in the sink are NOT to be cleaned by the Contractor’s personnel.

SECTION 5.2.4 - PERIODIC CLEANING SERVICES

5.2.4.1 Trash containers: Trash cans shall be washed and disinfected as needed but no less than once every three (3) months.

5.2.4.2 Window cleaning: Clean all accessible exterior and interior windows once during the contract period at a time specified by the COR. The cleaning will normally be scheduled in the month of April depending on the weather. Cleaned windows shall be free of water and/or dirt.

5.2.4.3 Blind cleaning: all blinds shall be dusted thoroughly once during the contract period (April).

SECTION VI – GOVERNMENT PUBLICATIONS/ INDUSTRY STANDARDS/

STATE AND GOVERNMENT STANDARDS/TECHNICAL EXIBITS

NUMBER/DATE

TITLE

AGENCY

NUMBER

OF

PAGES

Attachment A

Contractor Information Sheet

U. S. Dept. of Agriculture Forest Service Mark Twain National Forest

Attachment B

Experience/Past Performance Questionnaire

U. S. Dept. of Agriculture Forest Service Mark Twain National Forest

Attachment C

Wage Determination No.: 2005-2311 Revision No.: 12 Date Of Revision: 06/13/2011

U.S. Department of Labor Employment Standards Admin.

Wage and Hour Division

SECTION VII – PERFORMANCE REQUIREMENTS/QUALITY/

QUALITY ASSURANCE SURVEILLANCE PLAN

7.1 PERFORMANCE STANDARDS

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing the PWS. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective in Section 7.2, Quality of Work Performance.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the contractor’s quality control plan is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control plan approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the QCP is approved, careful application of the process and standards presented in the remainder of this document will ensure a high-quality control program.

The contractor’s QCP must include all elements of the PWS. The COR will inspect services using a checklist containing all elements of performance and are met in accordance with the QCP.

Periodic Inspections: The COR or designated Inspector will use the attached checklist to periodically check to see if services have been performed in accordance with the PWS and the contractors QCP. The contractor or on-site manager/supervisor will sign acknowledgment of completed checklist and make any comments and corrections of deficiencies. A copy will be provided to the contractor through the CO. Periodic inspections may be reduced or increased depending on the contractor’s performance.

Customer Complaints: The COR will validate or reject any customer complaint and document the complaint with the PWS section reference. The contractor will be allowed to comment. Re-performance, if needed, shall be performed immediately. Any validated complaint will be sent to the contractor to file with their QCP.

The Contractor’s Quality Control Plan: The COR will periodically review contractor’s approved QCP to ensure the contractor is meeting all requirements of QCP. Deficiencies will be reported to the CO for a review of the plan. Review of the QCP may be rare if level of performance is consistently acceptable.

7.2. QUALITY OF WORK PERFORMANCE

Describes the minimum acceptable levels of service required for each task as referenced.

Basic Cleaning Services

Major deficiencies may result in termination.

8.0 GOVERNMENT-FURNISHED PROPERTY

The Government will deliver to the Contractor the following listed materials.

1. Toilet Paper

2. Paper Towels

3. Plastic trash bags

4. Liquid hand soap

5. Building key

The contractor shall be responsible if unauthorized entry to the building is gained by the use of the keys issued to the contractor. Keys shall be returned to the COR prior to final payment.

9.0 CONTRACTOR-FURNISHED EQUIPMENT AND SUPPLIES

The contractor shall furnish all supplies and equipment not provided is section 8.0 Government-Furnished Property necessary for the performance of work under this contract. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards and, to the extent feasible and reasonable, include the exclusive use of biobased products. All supplies, materials, and equipment to be used in the performance of work described herein are subject to the approval of the COR.

The contractor must submit to the COR a list indicating the name of the manufacturer, the brand name, and the intended use of each of the materials proposed for use in the performance of their work. The contractor shall not use any materials, chemicals, or compounds which the COR determines would be unsuitable for the intended purpose or harmful to the surfaces to which applied or, as might be the case for such items as paper or soap products, unsatisfactory for use by occupants. For example, watered-down liquid hand soap would not be acceptable and would be required to be replaced immediately by the contractor.

The contractor shall utilize products and material made from biobased materials (e.g., biobased cleaners) to the maximum extent possible without jeopardizing the intended end use of detracting from the overall quality delivered to the end user. For the biobased content products evaluation, all non-chemical proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Biobased Products List (DBPL) whenever practicable. Contractor should provide data for their biobased solvents and cleaners to document biobased content, and source of biobased material (i.e., particular crop or livestock). Any material which the COR suspects does not meet Federal specifications of standards shall be tested at the Contractor’s expense by an independent testing laboratory qualified to perform such tests.

Biobased Products to be provided by the Contractor: The following is a list of products that may be required for custodial purposes. Each product submitted must be identified with one of the categories. It is desirable that contractors be able to supply the greatest number of biobased products listed meeting health and environmental specifications. Labeling should be printed on all containers.

The North American Industry Classification System (NAICS) code for this acquisition is 561720.

Service rates apply to this acquisition.

OPTION YEAR PRICING: Option year prices shall include all escalation costs for equipment, materials and incidentals, except for labor costs in accordance with FAR Clause 52.222-43, Fair Labor Standards Act and Service Contract Act-Price Adjustment (Multiple Year and Option Contracts) (May 1989).

AGAR 452.211-74 Period of Performance (FEB 88)

The effective period of this contract is:

Based Period – 6-month period from Effective Date of Notice to Proceed (March 1, 2024 to September 30, 2024) Option Period ONE – 12-month period following Base Period (October 1, 2024 to September 30, 2025) Option Period TWO – 12-month period following Option Period I (October 1, 2025 to September 30, 2026) Option Period THREE – 12-month period following Option Period II (October 1, 2026 to September 30, 2027) Option Period FOUR– 12-month period following Option Period III (October 1, 2027 to September 30, 2028)

COR INSPECTION QUALITY ASSURANCE CHECKLIST

IN CONFORMANCE

BASIC CLEANING SERVICES:

Maintain hardwood, concrete, tiled, and linoleum floors

Vacuum carpets and floor mats

Remove trash each work day

General spot cleaning

Clean interior glass/mirrors

Dust/remove cobwebs

RESTROOM CLEANING SERVICES:

Clean and disinfect

Sweep and mop floors

De-scale sinks and toilet fixtures

Remove trash each work day

Stock restroom supplies

BREAK/CONFERENCE ROOM CLEANING SERVICES (Building 3):

Maintain floors

Remove trash each work day

Kitchen Area

Paper Towels

PERIODIC SERVICES:

Annual outside window cleaning (April)

Wash and disinfect trash cans (at least once every 3 months)

Clean Blinds (April)

QUALITY CONTROL PLAN:

Contractor following QCP

COMMENTS:

QUALITY ASSURANCE SURVEILLANCE PLAN

This Quality Assurance Surveillance Plan (QASP) has been developed pursuant to the requirements of the Performance Work Statement (PWS) in this contract. This plan sets forth procedures and guidelines that will be used in evaluating the technical performance of the contractor.

A. PURPOSE OF THE QASP

The QASP is intended to accomplish the following:

Define the roles and responsibilities of participating government officials and the contractor;

Identify the types of work to be performed and the inspections to be performed to validate adequacy;

Describe the evaluation methods that will be employed by the government in assessing the contractor’s inspection program and performance to the quality/performance standards required for each task;

Provide copies of the contractor’s inspection records and Government quality assurance monitoring forms that will be used by the government in documenting and evaluating the contractor’s performance;

Describe the process of performance documentation.

The contractor is responsible for performing inspection services pursuant to the inspection clause and for providing and maintaining the inspection forms, approved by the government, to perform the contractor’s inspection services. The contractor has represented themselves, to be responsible for meeting the prescribed quality/performance standards in the statement of work.

B. ROLES AND RESPONSIBILITIES OF GOVERNMENT OFFICIALS

The following government officials will participate in assessing the quality of the contractor’s performance. Their roles and responsibilities are described as follows:

The Contracting Officer’s Representatives’ (COR’s) responsibilities will be listed on their designations and may include the following: monitoring, assessing, recording, and reporting on the technical performance of the contractor on the schedule of inspections submitted by the contractor and approved by the government, witnessing the contractor’s performance of the inspections performed by the contractor or will evaluating the contractor’s inspection results as to documented findings relative to meeting the standards for each task/subtask within the statement of work, and primary responsibility for completing quality assurance monitoring forms which will be used to document the inspection and evaluation of the contractor’s work performance.

The Contracting Officer (CO) will have overall responsibility for overseeing the contractor’s performance and for the day-to-day monitoring of the contractor’s performance in the areas of contract compliance, contract administration, cost control, and property control; reviewing the COR’s assessment of the contractor’s performance; and resolving all differences between the COR’s and the contractor’s version.

C. TYPES OF WORK TO BE PERFORMED/SCHEDULE OF INSPECTIONS

This contract calls for the contractor to perform all work referenced in accordance to Section 5.2 – PERFORMANCE TASKS of Performance Work Statement in this contract and for COR to perform inspections on a minimum weekly basis, where work is performed.

D. METHODS OF GOVERNMENT SURVEILLANCE

The government COR will perform periodic, independent inspections. The contractor shall be required to rework/repair or replace any work that does not meet the performance requirements of the contract.

E. QUALITY ASSURANCE (QA) FORMS AND REPORT

1. The COR will use a quality assurance monitoring form to document and evaluate the contractor’s performance under the contract. This can consist of a Form, a Memo for record or an entry in a daily or weekly diary. The form when completed will document the COR’s understanding of what the contractor was supposed to do, what was actually done, and the impact or consequences of what was done. The documentation will also identify the additional steps required of the contractor if there is a nonconformance.

2. The COR will judge each event in accordance with the performance standards and performance requirements stated in Section VII - PERFORMANCE REQUIREMENTS/QUALITY/QUALITY ASSURANCE SURVEILLANCE PLAN stated in the contract.

3. The COR must substantiate all tasks which he judges to be indicative of “unacceptable” performance. Performance at the “acceptable” level is expected and need not be substantiated.

4. The contractor shall furnish (weekly, at a minimum) to the COR copies of all inspection forms generated by the contractor witnessing inspections performed. The COR will forward copies of all completed QA monitoring forms to the CO and contractor inspection records prior to processing payments. The contractor is required to respond in writing to any negative QA monitoring form(s) within 5 working days after receipt of the form(s).

F. ANALYSIS OF SURVEILLANCE RESULTS

1. The CO will review each QA monitoring form prepared by the COR. When appropriate, the CO may investigate the event further to determine if all the facts and circumstances surrounding the event were considered in the COR’s opinion outlined on the forms. The CO will immediately discuss every event receiving a substandard rating on the forms. The CO will immediately discuss every event receiving a substandard rating with the contractor to assure that corrective action is promptly initiated.

2. Upon completion of the contract/task order the COR will conduct a performance evaluation of the contractor using the results documented as above and provide to the CO for further action.