1244023Q0010 Attachment 1 Statement of Work District Office and Work Center.pdf

Janitorial Services-Shoal Creek Ranger District

SECTION 1 - GENERAL

I.I. SCOPE OF WORK

PERFORMANCE WORK STATEMENT (PWS)

Janitorial Services

Shoal Creek Ranger District Helfin, AL

Provide Janitorial Services as defined in this Performance Work Statement (PWS) at the frequencies identified in the Task/Frequency List. The Contractor shall perform in accordance with the standards defined in this contract. The Contractor shall provide al I personnel, equipment, labor, supervision, transportation, supplies and materials (including safety), and all other incidentals necessary to provide janitorial and related services as described herein. Janitorial services will �e performed for the US Dcpartrncnl or Agriculture, National Forests in Alabama, Shoal Creek Ranger District, 45 Highway 281, Helfin, AL 36264. Thi:-. i:-. a one stor� building with approximately 3580 SF and a work center with approximately 1915 SF to be deaned. The work center i-., l{1ca1cd 1(1 the rear of the office location. There are 3 restrooms in the main facility - a small bathroom off entry with I toilet and I -;ink. ;1 \V{1111e11 ·.., bathroom with 3 toilet stalls and I sink and a men's room with I toilet stall, 2 urinals, and I sink. In the work center. the \\·omen·-.;

restroom has I sink, 2 toilets and 1 shower. While the men's room has l urinal, 1 toilel, 1 sink and I shower. Layouts of the racilitie:-.

are included as Exhibits C & D.

1.2 CONTRACTOR REPRESENTATIVE

The Contractor shall designate a representative during performance of the contract and until the work is completed and accepted, the Contractor shall directly supervise the work or assign a competent superintendent to be at the work site at all times. The superintendent shall be designated in writing with a copy of such designation provided to the Contracting Officer prior to the contract start dale. The superintendent must have authority to act for the Contractor, and be acceptable to the Contracting Officer. The superintendent may be the same individual who cleans the facility. The Contractor representative shall be available during normal working hours, at the site of work, with Government personnel designated by the Contracting Officer to discuss and resolve performance issues. The Contractor representative shall have authority to act for the Contractor on all contract matters relating to daily operation of this contract.

The Contractor representative must be able to read, write, speak, and understand English.

1.3 CONTRACTING OFFICER (CO)

The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The Contracting Officer can appoint representatives to act on their behalf.

1.4 CONTRACTING OFFICER REPRESENTATIVE (COR)

ACOR (s) will be appointed to monitor the Contractor's performance and have the right lo inspect and accept or n.:jcct the :-.erYicc--. a--.

required by the contract. The name and telephone number of each COR under the contract will be furnished to the Contractor in \Vri1ing h� the Contracting Officer. If a COR is not appointed, at the minimum, an inspector will be appointed to inspect work pt:rformcd.

1.5 QUALITY CONTROL PLAN

The Contractor shall develop and maintain a quality control program to ensure janitorial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent and ensure non-performance and continual repeat of defective services does not occur. A written Quality Control Plan shall be submitted to the Contracting Officer for review, feedback, and approval. The plan shall be submitted no later than the pre performance conference. The plan shall specifically address the Contractor's strategy to provide quality workmanship and for correcting deficiencies as required.

1.6 QUALITY ASSURANCE

The Government may inspect contract services using a variety of methods however, the primary means of inspecting all types of work is the periodic method. The Government shall inspect and evaluate the Contractor's performance to ensure services arc received in

Janitorial Services -Shoal Creek Ranger District accordance with the requirements set forth in the contract. The COR may inspect by watching actual task p..:rformancc. phy-,icdl� checking a completed task, checking a management information report; investigating customer complaints; conferring with building occupants/managers; or any combination of the above; or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS.

1.6.1. Government Surveillance. The Government will monitor the Contractor 1s performance under this contract using the method(s) of surveillance specified in the Performance Requirements Summary. The Government, through its COR, will be monitoring the Contractor's performance on a continuous basis. All monitoring observations will be recorded by the Government. When an observation indicates defective performance, the COR will request the Contractor's representative to confirm defective work and perform corrective work as needed. The Government will also perform a visual inspection of the Contractor 1s inspection results. The Contractor shall he required to rework the effort until the performance standard is achieved, or a payment deduction could be taken

1.6.l.1 Surveillance Methods.

1.6.1.1.1100% Surveillance: This method requires the COR to inspect the service each time it occurs. Any deficiency shall be documented and the Contractor shall reMperform the service, if appropriate, at no increase in contract amount.

1.6.1.1.2 Periodic Surveillance. This method requires the COR to employ a "spot check" style of evaluation based on the Contractor's cleaning schedule. Any deficiency shall be documented and the Contractor shall reMperform the service, if appropriate, at no increase in contract amount

1.6.1.1.3 Customer Complaints. The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaint. The Contracting Officer shall make the final determination of the validity of customer co111plai111·(sJ in .:as.:<; of disagreement with lhe COR and the Contractor. Any validated customer complaint shall be documented and the C'ontrac\or shall r.:

perform the service, if appropriate, at no increase in contract amount.

1.6.2. Performance Evaluation Meeting. The Contractor's representative may be required to meet with the COR or others during the fir<;l month of the contracl. Meetings shall be as often as necessary thereafter as determined by the Contracting Officer. However, if the Contractor requests, a meeting will be held whenever a Contract Discrepancy Report is issued. The meetings shall focus on Contractor performance and actual or potential problems. A mutual good faith effort shall be made by all parties to resolve all issues. The wrillen minutes of these meetings shall be signed by the parties to the discussion. Should the Contractor not concur with the minutes, the Contractor shall so state any areas of non-concurrence in writing to the Contracting Officer within seven work days of receipt of the minutes.

1.7 PERFORMANCE REQUIREMENTS SUMMARY fPRS)

The contract service requirements are summarized in the PRS and relate directly to required services. The performance standard briefly describes the minimally acceptable levels of service required for each item. The PRS and the Contractor's Quality Control Plan provide information on contract requirements, the expected level of Contractor's performance and the expected method of Government surveillance and confirmation of services provided. Procedures as set forth in FAR 52.212M4(a) Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

1.SSAFETY

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury ror any personnel thal are present. Any fire hazards, conditions, and items in need of repair shall be reported to the COR.

l.9CONDUCT

All work under this contract shall be performed in a skillful and workmanlike manner. The Contractor shall be responsibk for maintaining satisfactory standards of employee competency, conduct, appearance and integrity, and shall be responsible for taking such disciplinary action with respect to the employee (s) as may be necessary. The Contractor shall prohibit his/her employees from disturbing papers on desks, opening desk drawers or cabinets, or using telephones or office equipment provided for official Government use. The Contracting Officer may, in writing, require the Contractor to remove from the work any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable, for theft, possession and/or removal of materials, supplies, equipment, or any Government-owned property. No persons other than Forest Service personnel and Contractor's employees l 6 years of age or older shall be on the premises during performance of the work.

Janitorial Services -Shoal Creek Ranger District

Contractor's personnel may not smoke on Government premises. Contractor's personnel may not use any Government telephone.

1.10 SCHEDULE.

The Contractor shall submit an annual schedule for services described in the PWS for approval at the prc-perrormancc conl'erenn:

identifying the date and time services are to be performed. Any changes need to be coordinated with the COR and.nr Conlrac1i11g Officer.

When the cleaning schedule is less than daily, the schedule shall be adjusted by mutual agreement between the Contractor and COR for recognized Federal Holidays.

Contractor to clean buildings on Tuesday and Thursday, each week. All work will be done during normal working hours unless otherwise negotiated, Normal office hours Monday through Friday, 7:30 AM to 4:00 PM except on holidays.

1.11 PHYSICAL SECURITY

The Contractor shall be responsible for securing premises upon completion of each service. The Conlractor shall cnsur1..: that all li�hh shall be lurned off afler each room or area has been serviced (unless occupied). Water faucets or valves shall he turned off ar1cr 1h1..:

required usage has been accomplished. Mechanical equipment controls for heating, ventilation, and airMconditioning system will nn!

be adjusted by the cleaning crew worker(s). The facility is not to be left unsecured at any time, including the period when work is being performed. All unnecessary lights are to be turned off.

SECTION 2 • STANDARD DEFINITTONS

2.1 ACCEPTABLE QUALITY LEVEL (AOL). The AQL is defined as the number of defects or maximum percentage of defects in 1he lot that may occur before the Government will affect the price computation system in accordance with the Performance Requirements Summary and the Inspection of Services Clause. An AOL does not allow a Contraclor to knowingly offer defective service. hui limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services n:ndcn:d.

2.2 DEFECTIVE SERVICE. Defective service is a unit of service, which contains one or more delCcts or nonconformancc wi1h spccifo.:d requirements.

2.3 PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service ou1pu1s of the co111rac1 Iha! will he cvalua1cd by the Government to assure contract performance standards are met by the Contractor.

2.4 QUALITY ASSURANCE SURVEILLANCE PLAN (OASP). An organized written document used for qualily assurance surveillance. The document contains specific methods to perform surveillance of the Contractor.

2.5 QUALITY CONTROL. These are actions taken by a Contractor to control the performance of services so that services meet 1he requirements of the PWS.

2.6 CLEAN. Clean shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris, and other residue.

2.7 DISINFECT. Disinfect is cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

2.8 FREQUENCY OF SERVICE

Semiannual - Services performed twice during each 12 month period of the contract at intervals of 160 to 200 calendar days. Al I Semi-Annual, Annual and As Needed Services cleaning shall be scheduled with the COR.

Quarterly - Services performed 4 times during each 12 month period of the contract al intervals of 80 to 100 calendar days.

Monthly - Services performed 12 times during each 12 month period of the contract at intervals of 28 to 31 calendar days.

Weekly - Services performed 52 times during each 12 month period of the contract at intervals of 6 to 8 calendar days.

Daily - Services performed once each calendar day, Monday through Friday, including holidays unless otherwise noted.

Day per week or frequency per week - Service performed the day of week or frequency as noted in the PWS.

SECTION 3 GOVERNMENT FURNISHED PROPERTY

3.1 DUMPSTER. The Contractor will dispose of the trash and refuse in the dumpster located in the immediate vicinity. Dumpster doors shall be closed after each use.

3.2 UTILITIES. The Forest Service will provide utilities to operate equipment and water necessary to complete the work.

3.3 STORAGE CLOSET. The Government will furnish an unsecured area for storage ofContractor·s furnished rnatcrialc;. 1"!1t:

storage closest is equipped with a mop sink and is centrally located inside the building. Contractor shall maintain such storagl' an:a, to the same standards as similar areas occupied by the Government. No hazardous materials are to be stored in the facility.

3.4. OFFICE/CLEANING/RESTROOM SUPPLIES

• Toilet Tissue

• Paper towels

Hand Soap Trash bags Clean supplies

The Forest Service should provide bio-based products and recycled paper products for contractor's use on this contract. unll'ss i.:(1q prohibitive or non-availability. In summary, the Forest Service will provide whatever cleaning/restroom supplies arc needed and the� should be bio-based/recycled unless cost prohibitive.

SECTION 4 CONTRACTOR FURNISHED PROPERTY

4.1 GENERAL. Except for those items or services specifically stated to be Government-furnished property in Section 3, the Contractor shall furnish everything (equipment, materials, supplies, incidentals, etc.) required to perform the tasks identified in this contract in accordance with Section 6 Publications in a skillful and workmanlike manner.

4.2 OFFICE/CLEANING /RESTROOM SUPPLIES. Supplies required to be furnished hy the Forest Service include the following:

Any Cleaning products (Glass cleaner, disinfectants, etc.) and equipment (i.e. brooms, mops, clc.) lO irn.:ludi.: vacuum cleaner

The Contractor needs to provide all personal protective equipment such as safety glasses, gloves, aprons, back-support bells, etc.

Any materials not lislcd above which the Contractor will need to perform the job.

4.3 RECYCLED PRODUCTS. RESERVED-Applicable if paper products are to be provided by the Contractor.

4.4 BIO-BASED CLEANING PRODUCTS: RESERVED. Applicable if cleaning products arc to he provided by the Contracr,,,

4.5 Material Safety Data Sheets: Prior to the starting dale of the contract, the Contractor shall sub mil lo 1hc COR a li:--1 g.i,-in.� 1 hL' name of the manufacturer, the brand name, and Material Safety Data Sheets with the intended use or each or the 111alcrit1b thl' Contractor proposes to use in the performance of the work. (If to be stored at the facility) Contractor shall not use any materials ,vhich the COR determines to the unsuitable for said purpose, or harmful to the surfaces to which it is to be applied. Any material which the COR suspects of not meeting safety standards shall be tested by a recognized testing laboratory at the Contractor's expense

SECTIONS SPECIFIC TASKS

5.1 CLEAN FLOORS

5.1.l VACUUM CARPETS AND RUGS

Carpeted areas shall be free or dirt, debris, and other foreign matter and appear clean and uniform in appearance. All tears, burns, and raveling shall be brought to the attention of the Government's representative. Chairs, trash receptacles, and other moveable items shall be moved to clean carpet beneath these items. Carpet spots shall be·rcmovcd as needed. Any spots that cannut ht.: rcmm·cd :-;ha!I be brought to the immediate attention of the Government's representative. All moved items shall be returned to their original 1msitinn All carpeted areas located in the facility are to be vacuumed.

5.1.2 SWEEP AND MOP FLOORS

5.1.2.1 Sweep Floors: The entire floor surface located through the facility, including splash boards, shall be free from litter, dirt, dust and debris. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors beneath these items. All moved items shall be returned to their original and proper position. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain film urine deposits, or standing water. Floors shall be treated as necessary to maintain sanitary conditions and a clean, uniform appearance. All tiled areas located in the facility are to be swept.

5.1.2.2 Mop Floors: Mop floors using an approved cleaning disinfectant solution. Ceramic tile is to be swept or vacuumed. mopped with clean hot water and mild detergent. Chairs, trash receptacles, and other moveable items shall be moved lo maintain !loor<.;

beneath these items. All moved items shall be returned to their original and proper position. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain film urine deposits, or standing water. Floors shall he treated as necessary to maintain sanitary conditions and a clean, uniform appearance. All tiled areas located in the facility arc 10 be mopped.

5.1.3 Reserved.

5.2 EMPTY TRASH RECEPTACLES

All waste generated in lhe building shall be collected and removed to refuse receptacles provided by the Government. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Any obviously soiled or lorn plastk trash liner:-. .... hall he replaced. Liners arc to be provided by Forest Service. A11 trash receptacles located throughout the facili1y arc 10 he c111pliL·d and h,1,1.:

the trash liners replaced.

5.3 CLEAN RESTROOMS

5.3.1 Clean bathroom fixtures. All surfaces of counters, sinks, toilet bowls, urinals, showers, lavatories dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces shall be clean and disinfected using a germicidal detergent. After cleaning, receptacles shall be free of deposits, direct streaks and odor. Seats shall be left in a raised position. Clean walls and doors as needed.

5.3.2 Clean mirrors. Mirrors shall be clean and have no streaks or other removable matter.

5.3.3 Replenish supplies. Paper towels, soap, and toilet paper dispenser shall be kept filled using Government furnished prmluch.

Additional same products shall be made available for replenishing by resident employees as needed. (For instance. extra roll . ..., nf iuikt paper should be located in the restrooms so building occupants can replace empty roll)

5.4 CLEAN KITCHEN AREAS /FRONT OFFICE/RECEPTION ARENCONFERENCE ROOM/

5.4.1 Disinfect Counter tops/table/cabinets. Break room counter tops, cabinetry, and table(s) shall be cleaned and sanitized.

Counter and table tops shall be free of streaks, dust, stains, spots, smudges and obvious soil. Note: Nothing is to be dist urbcd on the any desks.

5.4.2 Clean sink. Sinks shall be cleaned and wiped free of all watermarks.

5.4.3 Clean Drinking Fountains All porcelain and polished metal surfaces, including the orifices and drain. :t\ well ;1s c-..:tcri(lr surfaces of the fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains. sp(l!s. s111ud gc ...... -.;c;1 le.

and other obvious soil. Traps shall be free of debris and buildup.

5.5 CLEAN GLASS DOOR{S)

Glass shall be clean and have no streaks or other removable matter. All fingerprinls shall be removed.

5.6 REMOVE DUST. COB WEBS. AND HANDPRINTS.

Contractor shall dust all non-vertical surfaces that are seven feet and below from the floor so that there is no cobwebs on those surfaces to include venetian blinds. Surfaces to include but are not limited to walls, Floor boards, bulletin boards, vents, window sills.

furniture, and doors/frames. Wipe Handprints from walls, doors/frames and light switches.

5.7 BUILDING ENTRANCE(S)

The building entrances (front and back entrance(s) will be swept to include the entire sidewalk to the parking placc(s). Any coh\\'l'11-.

from walls, window sills, door and or frames should be eliminated from the front or side cntram.:cs 011 an as needed ha:-.i:-..

5.8 WELLNESS ROOM

The wellness room needs to be dusted, swept and mopped to the standards indicated in the above paragraphs for the task to be performed.

5.9 CLEAN/WASH WINDOWS

Windows are the glass surfaces that are an integral part of the outer wall of the buildings. Window screens shall be removed. cleaned and replaced as needed. After the window has been cleaned, exterior frames, casings, sill and glass (both on the interior and exterior.

shall be free of all traces of film, dirt, smudges, water and other foreign matter.

5.10 Light Bulbs

The contractor is to replace government furnished light bulbs on as needed basis.

SECTON 6. PUBLICATIONS AND CITED STANDARDS-(This section reserved)

Exhibit A

PERFORMANCE REQUIREMENTS SUMMARY

Shoal Creek Ranger District

JANITORIAL PERFORMANCE REQUIREMENTS SUMMARY

Performance Standard Performance Remedv

Contractor must comply with the PWS Threshold/AQL Paraeraoh number shown below.

5.1 Clean Floors

5.1.1 Vacuum Carpets & Rugs No more than 3 valid Re-performance defects oer month

5.1.2 Sweep & Mop Floors No more than 3 valid Re-performance

defects per month

5.1.3 Reserved

5.1.4 Clean/Shampoo Carpets No more than 1 valid Re-performance defect per performance

5.2. Empty Trash Receptacles No more than 3 valid Re-performance defects per month

5.3 Clean Restrooms

5.3.1 Clean bathroom fixtures (i.e. toilets, No more than 3 valid Re-performance sinks, urinals and showers) defects per month

5.3.2 Clean Mirrors No more than 3 valid Re-performance

defects per month

5.3.3 Replenish Supplies( Paper Towels, No more than 3 valid Re-performance Toilet oaoer, soan\ defects per month

Method of

Assessment

Periodic surveillance/ customer complaint Periodic surveillance/ customer comnlaint

I rny;;, inspcc1in11

Pcriodk !-.urn:illa11t.:c customer cornnlaint

Periodic surveillance/ cuslomer comnlaint Periodic surveillance/ customer comnlaint Periodic surveillance/ customer comnlaint

5.4. Clean Break rooms/ Kitchen Areas / Hallways/Front Office/Reception Area/Conference Room 5.4,1 Disinfect Counter lops/conference table No more than 3 valid Re-performance Periodic survcillancc1 defects per month customer comnlainl

5.4.2 Clean Sinks No more than 3 valid Re-performance Periodic surveillance,' defects □er month cuslOmcr comnlainl

5.4.3 Disinfect Drinking Fountains No more than 3 valid Re-performance Periodic surveillance/ defects oer month customer comolaint

5.5 Clean Glass Door(s) No more than 3 valid Re-performance Periodic surveillance/ defects oer month customer conmlaint

5.6 Removed Dust, Cobwebs and Handprints No more than 1 valid Re-performance Periodic surveillance/ defects oer auarter customer comnlaint

5.7 Building Entrances (Outside) No more than 3 valid Re-performance Periodic surveillance( defects oer month customer conm!ain!

5.8 Wellness Room No more than 3 valid Re-performance Pcrimlic su1-vcil!ancc, defects oer month cus10111cr comnlainl

5.9 Clean/Wash Windows (interior/exterior) No more than 1 valid Re-performance 100% inspection defect oer oerformance

5.10 Light Bulbs No more than 1 valid Re-performance 100% inspection defect per performance

Below incentives apply to all of the PRS items shown above:

Positive Incentives: Positive performance evaluations and recommendations

Negative incentives: Negative performance evaluations; rework at no cost to the Government. Government acceptance wil h prin: llf" another form of consideration.

TASK

Exhibit B Task/Frequency List

Shoal Creek Ranger District Office

Contractor must comply with the PWS Paragraph number shown below.

5.1 Clean Floors

5.1.1 Vacuum Carpets & Rugs (Spot Clean as needed)

5.1.2 Sweep & Mop Floors

5.1.3 Reserved

5.1.4 Clean/Shampoo Carpets

5.2. Empty Trash Receptacles

5.3 Clean Restrooms (Clean walls and doors as needed)

5.3.1 Clean bathroom fixtures (i.e. toilets, sinks, urinals and showers)

5.3.2 Clean Mirrors

5.3.3 Replenish Supplies( Paper Towels, Toilet paper, soap)

5.4. Clean Kitchen Areas /Front Office/Reception Area/Conference Room

5.4.1 Disinfect Counter tops/conference table

5.4.2 Clean Sinks

5.4.3 Disinfect Drinking Fountains

5.5 Clean Glass Door(s)

5.6 Dusting

5.7 Building Entrances (Outside)

5.8 Wellness Room

5.9 Clean/Wash Windows (interior/exterior)

5.10 Light Bulbs

2 X = 2 TIMES PER WEEK

FREOUENCY

2 X oer week 2 X per week

Annually

2X per week

2 X per week

2 X per week

2 X per week

2 X per week

2 X per week

2 X per week

2 X per week

Quarterlv

2 X per week

2X per week

Annuallv

As needed

DISCLAIMER: THE CONTRACTOR IS TO PERFORM THE FUNCTIONS LISTED IN SECTION 5 AS INDICATED IN THE PWS. THIS LIST MIGHT NOT BE ALL INCLUSIVE FOR ALL TASKS ASSOCIATED WITH THE AREA

INDICATED.

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Contract AG-4146-C-14-0003 (003).pdf