C04.Attachment 1-Performance Work Statement.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Contents Project Title General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Staffing Plan, Quality Control Plan & Work Schedule

4.0a Deliverable/ Schedule………………………………………………………………………………………………………………...5

5.0 Government Furnished

6.0 Safety

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Performance Requirement Measures

Project Title Pine Ridge Ranger District/Supervisor’s Office, Nebraska National Forests and Grasslands (NNFG) – Janitorial Services

General Information

1.0 Background and Purpose

1.1.1 Background: This is a service contract for janitorial services for the Pine Ridge Ranger District/Supervisor’s Office in NNFG, NE.

1.1.2 Purpose: The Contractor shall furnish all equipment, transportation, labor, supervision and supplies (except as specified herein as Government furnished) necessary to maintain the buildings in a clean, sanitary, and acceptable condition. Performance will be according to the standards indicated herein.

1.1.3 Description of Services: Pine Ridge Ranger District and Grasslands Supervisors Office located at the USDA Forest Service, Nebraska National Forest, 125 N. Main Street, Chadron, NE 69337. The office building consists of approximately 14,500 square feet. Approximately 13,275 square feet are carpeted and approximately 1,225 square feet are tile or linoleum.

1.1.4 Place of Performance:

NEBRASKA NATIONAL FOREST

SO Pine Ridge Janitorial Services

125 N MAIN ST

CHADRON, NE 69337

1.1.5 Government Regular Working Hours: The Government’s regular working hours are Monday through Friday from 0800-1700 Mountain Time except federal observed holidays.

2.0 Definitions

Define any acronyms being used; provide both the acronym and the words represented by the acronym.

Explain any special terms or phrases used.

PRRD/SO (Pine Ridge Ranger District/Supervisors Office) CO (Contracting Officer) COR (Contracting Representative) SDS (Safety Data Sheets) OSHA (Office of Safety and Health Administration) QCP (Quality Control Plan) NFPA (National Fire Prevention Association) RCRA (Resource Conservation and Recovery Act) DCMR (District of Columbia Municipal Regulations) APP (Affirmative Procurement Program) CPG (Comprehensive Procurement Guidelines) EPA (Environmental Protection Agency) AQL (Acceptable Quality Level) MSDS (Material Safety Data Sheets)

Contractor Requirements

3.0 Technical Requirements / Tasks

Contractor Furnished Property:

The Contractor shall furnish all equipment, material, and supplies necessary, except as noted in Section 5:

Government Furnished Property, to perform the tasks specified in this contract. The Government will approve prior to using all cleaning materials and equipment utilized by the Contractor to ensure that they do not harm, cause permanent damage to Government property or endanger the health and safety of the building users. This does not relieve the Contractor from any damage resulting from the use of these materials. The Contractor shall utilize products and materials made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user.

The Contractor shall not use any materials which the CO determines does not meet the requirements established by applicable Federal specifications and standards. Material Safety Data Sheets (MSDS) are required for all cleaning compounds and products used to perform the tasks specified in this contract.

Contract Representative:

The contractor shall provide a contract representative for the performance of the work specified in the contract. The name of this person and an alternate(s) who shall act for the Contractor when the Contractor is absent shall be designated in writing to the CO. The Contractor’s representative or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

The contractor representative and alternate(s) must be able to read, write, speak, and understand English.

Personnel:

The Contractor shall employ personnel qualified and capable to perform janitorial work and will provide a list of personnel who will be on the premises and their work schedules.

Hours of Operation:

All janitorial services shall be performed outside of normal business hours of Monday through Friday, 4:30 pm and 6:00 am MT, except Federal holidays and days when the office is closed due to weather or other unforeseen circumstances. The Contractor has the option to perform Friday’s pm work on Saturday, Sunday, or Monday. Work may be performed anytime on weekends. The contractor will be responsible for maintaining building security during the hours the building is occupied due to the Contractor operations.

Conservation of Utilities:

Upon completion of work the Contractor shall ensure that all lights are off, all machines and appliances are shut off or disconnected, no smoldering, smoking or burning materials are left in ash containers or trash receptacles and all windows and entrance doors are closed and locked.

Federal Holidays:

Except as noted in the Schedule of Work or hours of Operation, work will not be required on the following federal government holidays, nor on holidays observed in lieu thereof:

New Year’s Day Martin Luther King Jr. Day Presidents’ Day Memorial Day Juneteenth Day Independence Day Columbus Day Labor Day Veteran’s Day Thanksgiving Day Christmas Day

Unforeseen Building Closures:

When an unforeseen building closure occurs on a regular scheduled day of work, the Government shall have the following options:

a. To require the Contractor to perform work necessary to sustain operations of the following normal duty day.

b. To forego the work and reduce payment due to the Contactor accordingly for work not performed.

4.0 Staffing Plan, Quality Control Plan and Work Schedule.

Bio-Based Products All supplies and materials shall conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of bio-based products. The Contractor shall utilize the greatest number of bio-based products available that meet applicable health and environment specifications. The Contractor should keep abreast of the development and increasing availability of bio-based products and how new products may be incorporated into contract performance. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the Contracting Officer (CO) and Safety Data Sheets are to be submitted for each product. For more information on the bio-base program visit: https://www.biopreferred.gov

Inspection Procedure Inspections of the facility will be done by the Government after all cleanings to determine the acceptability of the workmanship. Any deficiencies encountered will be called to the attention of the Contractor immediately so corrections can be made. An inspection will ensue post correction cleaning to confirm if the deficiency was corrected.

Payment The Contractor shall submit a detailed monthly invoice for the month completed through the Invoice Processing Platform (www.ipp.gov). Upon acceptance, the Government will approve the invoice and the Contractor will be paid.

Technical Approach:

The following shall be submitted with proposal to the Government before the close of solicitation date.

A. Personnel: Contractor shall provide the Government with the Key personnel with qualifications who will be performing this service. The Contractor shall provide a contract manager who must be responsible for the performance of the work. The name of this person, and the alternate(s) who must act for the Contractor when the manager is absent, must be designated in writing to the Contracting Officer. Janitor has 6-month experience in similar size facility.

B. Quality Control Program: The Contractor shall establish a Quality Control Program (QCP) to ensure the requirements of this contract are met. The goal of the QCP should be to identify and correct any problems that may arise before they are identified by the CO or COR. At a minimum the plan should include:

i. An inspection system, covering all services required, utilizing a comprehensive checklist to monitor contract performance.

ii. A system for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided.

iii. A file system to maintain record/documentation of inspections conducted and corrective actions take. Documentation of inspections conducted, deficiencies identified, and corrective actions taken must be kept current and made available to the CO upon request.

https://www.biopreferred.gov/

C. Work Schedule: The Contractor must submit a service schedule of weekly cleanings indicating which dates the cleanings will be performed on to the CO/COR. Any change to the cleaning date must be made at least one week prior to the date; except for inclement weather.

4.0a Deliverable / Schedule Contract Submittals:

Item No.

Deliverable / Item Title

Description Frequency Delivery Format

Due By

1 Quality Control Plan (QCP)

In accordance with paragraph 4.0

Before Award Submit with Proposal

Before Award

2 Key Personnel In accordance with paragraph 4.0

Before Award any change in contractor’s employees

Submit with Proposal

Before Award

3 Biobased In accordance with paragraph 4.0

Before Award Submit with Proposal

Before Award

4 Background Checks

In accordance with paragraph 8.0

Background check not passed contractor must submit a resume for new employee for tech eval.

Via email to person model sponsor

Within (10) calendar days after contract award and any changes

5 Reporting Accidents

In accordance with paragraph 6.0

100% compliance to safety requirements

Via email to COR and CO

Immediate investigation

6 Security Requirements

In accordance with paragraph 8.0

100% compliance to security requirements

Via email to COR and CO

Immediate performance suspension

Contracting Submittals: The following shall be submitted to the CO for approval after award and prior to the commencement of work to be performed under this contract:

• Safety Plan: A written Safety Plan (see Section 6.0: Safety) must be submitted with proposal to the Government.

• Quality Control Program: The Contractor shall institute a complete Quality Control Program (QCP) to ensure the requirements of this contract are provided as specified. The goal of the QCP should be to identify and correct any problems that may arise before they are identified by the CO or his/her representative. A written Quality Control Plan must be submitted with proposal to the Government

At a minimum the QCP should include:

1. An inspection system, covering all services required, utilizing a comprehensive checklist to monitor contract performance.

2. A local representative will be on sight to assist with Quality control.

3. A system for identifying and correcting deficiencies and/or a pattern of deficiencies in the quality or quantity of services provided.

4. A file system to maintain record/documentation of inspections conducted and corrective actions take. Documentation of inspections conducted, deficiencies identified, and corrective actions taken must be kept current and made available to the CO upon request.

A. Cleaning Operations and Stewardship Plan – The Contractor shall develop and institute a complete Cleaning Operations and Stewardship Plan establishing a commitment to the use of biobased products, employee health and safety, and sound environmental practices. A written Cleaning Operations and Stewardship Plan must be submitted with proposal to the Government

At minimum, the “Plan” must also include:

1. A list of proposed biobased products to be used in the performance of services provided under this contract (at minimum proposed products must be identified by brand name), including a summary of product attributes.

2. Product Use and Cleaning Guides defining standard operating procedures and/or instructions for the proper use, storage, and disposal of the cleaning products, proper operation of equipment, and proper procedures to accomplish work under this contract.

3. Proper procedures for the storage of hazardous materials in conformance with good housekeeping practices, the National Fire Prevention Association (NFPA) Code, and applicable federal and municipal regulations. The “Plan” must also define proper procedures for the identification and disposal of hazardous wastes in accordance with Federal RCRA regulations and the District of Columbia Municipal Regulations (DCMR), Title 20, Subpart E prior to use with personnel.

B. Affirmative Procurement Program: The Contractor shall develop and implement a comprehensive Affirmative Procurement Program (APP) for the purchase and use of biobased products and products made with recovered materials to the maximum extent possible.

The APP shall include:

1. Details as to how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how new products may be incorporated on an ongoing basis into contract performance.

2. The Contractor must also indicate how it will conform to the Comprehensive Procurement Guidelines (CPG) published by EPA with respect to recovered materials products. The APP shall be updated as necessary to accommodate all revisions to the CPG. Data on the quantity and dollar values of biobased products and recycled content products used in this contract. This data shall be submitted to the CO monthly.

C. MSDS Sheets and Cleaning Product Information: The Contractor must submit a list of material and products to be used in the performance of work under the terms of this contract. The list of materials shall include the name of the manufacturer, the brand name, and the intended purpose of use of each of the material listed. A Material Data Sheet (MSDS) for each product and material listed must also be provided.

D. Schedule: The Contractor must submit a schedule for services listed as “weekly”, “monthly”, “bi-annual”, “annual” work with dates to be performed. The Contractor must inform the Government of schedule changes at least one week in advance.

E. Checklist: Submit at least one per month in advance, a checklist of work to be completed.

The checklist will be used by the Government for quality assurance surveillance purposes and shall include, “weekly”, “monthly”, “bi-annual”, “annual” work to be performed that month and the dates on which that work is to be performed. The Contractor must inform the Government of schedule changes at least one week in advance.

Key Deliverables:

Item No.

Deliverable / Item Title

Description Frequency Delivery Format

Due By

1 Weekly Cleaning

Cleaning of weekly tasks outline in 4.1 of

PWS.

Weekly from January 1 to Dec 31

Cleaning Checklist

Start of business Monday morning.

3 Monthly Cleaning

Cleaning of monthly tasks outline in 4.3 of

PWS.

Monthly – 12 cleanings.

Cleaning Checklist

End of each month.

4 Bi-annual Cleaning

Cleaning of bi-annual tasks outline in 4.4 of

PWS.

Bi-annual in April and October. – 2 cleanings.

Cleaning Checklist

May 1 and November 1.

5 Annual Cleaning

Cleaning of annual tasks outline in 4.5 of

PWS.

Annual cleaning in June. – 1 cleaning.

Cleaning Checklist.

July 1.

Technical Specifications: The janitorial services shall be performed in accordance with the following specifications at the frequencies prescribed.

The janitorial services shall be performed in accordance with the following specifications at the frequencies prescribed.

• 001: Services Performed Weekly (One Day a week) o Vacuuming Vacuum carpet and rugs in foyers, Compressed filing room, all hallways, conference rooms, map media room and visitor reception area.

Spot clean anytime a stain or soiled area needs cleaning.

Vacuum carpet in all hallways throughout the building.

o Drinking Fountains Clean and sanitize drinking fountains.

o Windows in Public Entry Clean all windows inside and outside with an appropriate glass cleaner.

o Compressed Filing Room Vacuum carpeted areas.

o Waste Receptacles Empty all interior waste receptacles. Wash if needed with a sanitizing cleaner.

Change liners only if needed.

o Restrooms

Clean and sanitize all surfaces including sinks, counters, toilet bowls, toilet seats, etc..

Clean all fixtures, dispensers and mirrors.

Empty, clean and sanitize (if needed) all waste baskets and sanitary napkin holders.

Replace plastic liners in wastebaskets as needed.

Service soap, toilet paper and towel dispensers. Keep a supply of extra towels and toilet tissue in the employee restroom.

Sweep and mop, sanitize tile floors.

o Break Room

Clean and sanitize wall behind the trash can.

Sweep and mop floor, use a cleaner that doesn’t require rinsing and is a sanitizer and will not damage the wax. Mop under table, chairs, trash can and wheeled carts.

Wipe and Clean countertops, sink and breakroom table.

• 002: Services Performed Monthly (One day a month) o Vacuuming/Sweeping Vacuum under desks, tables, chairs, etc. All lightweight furniture, chairs, etc., must be moved and vacuumed under. All electrical cords must be picked up and vacuumed under.

Spot clean anytime a stain or soiled area needs cleaning within respected areas.

Sweep inside public entry way.

o Dusting below 6-foot level Dust all horizontal surfaces such as windowsills, bookcases, shelves, cabinets excluding computers. Dust furniture in all offices below the 6-foot level, including, but not limited to tops of high bookcases and top edge of privacy partitions, excluding desktops and computers. Also, EMPLOYEES WILL DUST THEIR OWN

DESKTOPS.

o Tiled floors Tile floors are clean and free of dust, dirt, smudges, stains, debris and mopping residue in public entry way.

o Waste Receptacles

Empty all outdoor waste receptacles and ash trays at the front entrance and three back entrances. Wash if needed with a sanitizing cleaner. Change liners if needed.

Replace ash tray sand as needed.

o Restrooms Clean and sanitize metal stalls in all restrooms to be free of obvious streaks, spots, dirt, and dust.

Polish metal fixtures Replace urinal cakes if needed Restock all restroom supplies o All Conference Rooms Clean, free of dust, dirt, smudges debris and wiping residue of the conference room tables.

Vacuum all carpeted areas, including exposed wall edges and around the exposed edges of all furniture which is not easily moveable, this includes under desks, tables, chairs, etc. All lightweight furniture must be moved and vacuumed under. All electrical cords must be picked up and vacuumed under.

Spot clean anytime a stain or soiled area needs cleaning.

Dust horizontal surfaces.

o Offices Vacuum all carpeted areas, including exposed wall edges and around the exposed edges of all furniture which is not easily moveable, this includes under desks, tables, chairs, etc. All lightweight furniture must be moved and vacuumed under. All electrical cords must be picked up and vacuumed under.

Clean plastic chair mats.

Spot clean anytime a stain or soiled area needs cleaning.

o Foyers Wash inside and outside of all glass surfaces next to entry glass doors and doorways.

Remove dust and soil from metal frames surrounding entrance glass doors.

o Reception Area Vacuum all reception carpeted areas and rugs including edges.

Clean, free of dust, dirt, smudges debris and wiping residue of the counter surfaces.

Dust horizontal surfaces.

• 003: Services Performed Bi-Annually -April & October o Carpet

Use a crevice tool to vacuum around the wall edges and around the edges of all furniture which is not easily moveable.

o Dusting above 6-foot level Dust furniture in all offices above the 6-foot level, including, but not limited to tops of high bookcases. Dust all horizontal surfaces such as windowsills, bookcases, shelves, cabinets excluding computers.

• 004: Annually- June o Door and Door Frames

Clean with appropriate wood/metal cleaner and apply a good penetrating oil to the wood doors. Clean door frames with an appropriate cleaner for latex paint.

o Windows Clean all windows inside and outside of building, with an appropriate glass cleaner.

Clean all window screens Clean all windowsills o Blinds Dust, clean and/or vacuum all window blinds. Vinyl blinds may require a liquid cleaner and blinds with fabric may require vacuuming. Clean in accordance with manufacturer’s recommendations by type of fabric or material.

o Chairs Vacuum all upholstered chairs.

Clean all vinyl covered chairs with an appropriate cleaner for vinyl.

Clean chair legs and/or pedestal bases on all the chairs in the office.

Wood chairs use an oil, such as lemon oil.

o Baseboards Clean all baseboards with appropriate cleaner.

o Tile Walls Clean Tile walls in restrooms with appropriate cleaner.

5.0 Government Furnished

The Government shall deliver to the Contractor equipment, materials, supplies, property, and/or services (hereinafter referred to as “Government-furnished property” listed below at the work site prior to work commencing. As supplies needed replenishing, the Contractor shall notify the Contracting Officer’s Representative (COR) no less than 2 weeks in advance so needed items can be ordered. The Government will furnish the following items:

• Mop bucket, 24” push broom, broom, utility cart, ladder, vacuum cleaner.

• Paper Towels, toilet paper, various sizes of trash receptacle liners.

• “Wet floor” safety signs.

• Liquid hand soap, urinal filters and room freshener.

• Cleaning Checklist

• Keys will be signed for and returned upon completion of termination of the contract. Lost keys are the responsibility of the Contractor.

• All utilities necessary for the Contractor to perform the required services as stated herein.

• A storage space for Contractor furnished property and Government furnished property is available.

Circumstances to be Reported:

The Contractor will report to the CO any circumstances of needed repairs of the facility or unusual soiling of an area which may affect the performance of the work and/or create unhealthy or hazardous conditions.

The Contractor will report to the CO, police, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, or suspicious persons.

6.0 Safety Plan

Contractors are subject to all applicable State and Federal OSHA rules and regulations.

Prior to the start of the contract, the Contractor shall submit to the CO for approval a written Safety Plan. At a minimum, the Safety Plan should include the following:

A. The name of the responsible supervisor or contact and pertinent phone number(s);

B. A list of chemicals and/or products, including manufacturer names or the brand names, to be used during the performance of work under this contract, the intended use of each of these materials or products, any potential hazards that may be associated with the use of each product, and Material Safety Data Sheets (MSDS) for each of the products.

C. A description of work to be performed and any potential hazards that may be associated with the performance of that work.

D. Personal Protective Equipment required.

E. Training schedule F. Safety meeting schedule G. An emergency response plan including accident reporting procedures, first aid procedures, emergency phone numbers, and reporting instructions for ambulance, hospital, physician, fire and/or police responses.

Fire Prevention: The Contractor shall at all times keep janitor closet neat, clean, and free from odors and fumes. All chemical and combustible items shall be stored in proper containers. All trash shall be placed in the dumpsters and not stored in the janitor closet.

There are no public areas designated as smoking areas. Smoking is prohibited inside the building.

Circumstances to be Reported: The Contractor will report to the CO any circumstances of needed repairs of the facility or unusual soiling of an area which may affect the performance of the work and/or create unhealthy or hazardous conditions. The Contractor will report to the CO, police, and/or fire department any instances of fire, accidents, vandalism, attempted break-ins, signs of attempted break-ins, or suspicious persons.

7.0 Contractor’s Key Personnel

7.1 On Site Quality Contract Manager: The Contractor shall provide a On Site Quality Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract. The On Site Quality Contract Manager or alternate shall be available during the Government's regular working hours and shall be available on site within one hour after the Government's regular working hours. The Contractor shall submit the name and contact information of the On Site manager with proposal. The On Site Quality Contract Manager may be the same as the Contractor.

7.2 Janitorial Staff: The Contractor shall provide a list of qualified employee(s) authorized to work under this contract. The list shall be submitted at time of quotation submission and PIV approved prior to employee(s) working unescorted within the Government facilities. Experience qualifications: 6 months experience in janitorial services.

7.3 Subcontracting:

The Government reserves the right to approve or disapprove any subcontractors selected. The Contractor shall obtain approval from the CO for all subcontractors prior to entering into any subcontracts. The Contractor’s required for approval shall be in writing and include the specific work to be accomplished by the sub

8.0 Security Requirements

Fire Prevention and Security:

The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records and data against unauthorized access, loss or damage during the performance of this contract.

Personal Identity Verification of Contractor Employees:

(a) The contractor must comply with the personal identity verification (PIV) policies and procedures established by the United States Department of Agriculture (USDA) Directive 4620-002.

(b) Should the USDA Directive 4620-002 require the exclusion of a contractor's employee, the Contracting officer will notify the contractor in writing.

(c) The contractor must appoint a representative to manage compliance with the PIV policies established by the USDA Directive 4620-002 and to maintain a list of employees eligible for a USDA LincPass required for performance of the work.

(d) The responsibility of maintaining a sufficient workforce remains with the contractor. Contractor employees may be barred by the Government from performance of work should they be found ineligible or to have lost eligibility for a USDA LincPass. Failure to maintain a sufficient workforce of employees eligible for a USDA LincPass may be grounds for termination of the contract.

(e) The contractor must insert this language in all subcontracts when the subcontractor is required to have routine unaccompanied physical access to a Federally controlled facility and/or routine unaccompanied access to a Federally controlled information system.

(f) The PIV Sponsor for this contract is a designated program point of contact, which in most cases is the COR, unless otherwise specified in this contract. The Government will notify the contractor if there is a change in the PIV Sponsor, the office address, or the office hours for registration:

however, it is the contractor's responsibility to meet all aspects of paragraphs (c), (d), and (e).

Note: In the instance when the Government is pending completion of the Janitor’s background investigation, the contractor and COR shall make arrangements for services to be performed during normal business hours and under Government performance monitoring. A mutual agreement between the contractor and COR is required if alternate performance date/times are suggested during this time

Building Security: The Contractor is responsible for ensuring security of Government property, buildings, equipment, materials, records and data against unauthorized access, loss or damage during the performance of this contract.

The Contractor shall announce their arrival and departure to Government employees who may be occupying the building after normal working hours, and shall ensure all exit doors remain closed and locked at all times during the performance of services unless the Contractor is using the door and remains in sight of the door. Only the Contractors’ employees are allowed in the building or on the job site during the performance of services. The Contractor shall secure all contractor owned equipment and supplies in the closet proved prior to leaving the premises.

Upon completion of the background check performed by the Government the contractor will receive a passcode to enter the employee entrance of the facility. If for a reason the contracted employee resigns the passcode will be changed immediately.

It is the responsibility of the Contractor to prohibit the use of passcode issued by the Government by any persons other than the Contractor’s employee(s). It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor to permit entrance of persons other than Contractor’s employee(s) engaged in the performance of assigned work in those areas. Passcode will be changed immediately if violations have been observed and the CO and contractor will be notified.

The Contractor shall not attempt to reconnect or re-plug any computer wiring disconnected or disturbed during the performance of this contract. The Contractor shall leave written notification on the COR’s desk and the desk of the person’s computer of any computer equipment accidentally disconnected.

The Contractor shall not disturb papers on desks, other equipment or bulletin boards nor shall the Contractor(s) use Government telephones or other equipment except for emergency use.

9.0 Performance Requirement Measures

Performance requirement standards are described in the Performance Requirements Standards Summary Tables (below) for weekly, monthly, semi-annual and annual work. The Contractor is expected to ensure services are provided or performed to the appropriate standards though the Contractor’s Quality Control Plan. Except as stated in the summary tables, services required by this contract are generally of such a nature that nonconforming or incomplete performance disclosed by Government inspection is not subject to correction by re-performance or late performance and will result in a deduction being made to the contract price for the month. Checklists for task completion must be completed, or tasks will be considered not completed.

Inspections: Inspection of the office buildings to determine the acceptability of the workmanship will be made by the Government, and any deficiencies encountered will be called to the attention of the Contractor. Corrective of all deficiencies will be made prior to re-inspection and acceptance of work by the Government in conformance with the performance standards. The Contractor shall turn in a daily checklist, which includes other frequency services, to ensure quality standards are being met. These checklists will be utilized by the COR to substantiate work completed and to perform government inspections. Any Government personnel or visiting public may observe unacceptable services, incomplete work or required services not performed and may contact the CO or the COR to communicate a complaint. Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing. Refer to the Performance Requirements Standards Summary Tables for remedy for nonconforming services.

Unresolved disputes will be forwarded to the CO for determinations. Inspection/acceptance are further covered in 52.212-4 Contract Terms and Conditions –Commercial Items (Jun 2010) under (a) Inspection/Acceptance.

Acceptance: Workmanship shall be of an acceptable quality such as would be found in a business office visited by the general public and meet the acceptable quality level (ACL) listed in summary

Payment: Payment will be made monthly for work meetings or exceeding the ACL completed and accepted by the Government covering the previous month’s service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items. For example: January has 7 weekly services and 5 monthly services for the month. The cost for these services would be added together for the amount due to fully acceptable service. Payment will be determined by the services and frequencies, less than any deductions for any non-conforming or unacceptable performance. Deductions –If a cleaning is not completed, the monthly payment will be reduced proportionately to the number of cleanings scheduled that month. If 4 cleanings are scheduled in a month and one is missing, the contract payment will be reduced by 25%.

Performance Requirements Standard Summary Tables:

9.1 Weekly Performance Requirements Standard Summary

Required Task or Deliverable Performance Standard Method of

Surveillance

Negative Incentive for NOT meeting the Task

Windows in Public Entry (1a)

1.) All windows inside and outside are clean and free of smudges, streaks, watermarks, spots and are not cloudy.

2.) Clean with appropriate glass cleaner.

Government inspection

95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two

(2) defects per month.

Mail and Copy Machine (1b)

1.) All carpets shall be clean and free of obvious dirt and debris and without obvious spots and stains. 2.) Furniture, baseboards, and other surfaces are free of equipment markings from vacuum. 3.)

Clean countertops with appropriate cleaner.

Waste Receptacles (1c) 1.) Trash liners are replaced and torn, worn or contain residue or orders after emptying.

2.) Trashcan surfaces are clean of dirt, debris, spills and odors.

Break Room (1d) 1.) Trash can liner are replaced or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills, and odors. 2.)

Tile floors, corners, baseboards, and areas under furniture are clean and free of dust, dirt, smudges, stains, debris, and mopping residue.

3.) Use a cleaner that does not require rinsing. Countertops are cleaned polished and free of dirt, grease, smudges, sticky spots and streaks. 4.)

Spot clean walls and doors to remove dirt, dirty handprints, splash marks coffee stains, and etc.

Restrooms (1e) 1.) All surfaces, including sinks, counters, toilet bowls, toilet seats, urinals, etc, are cleaned and sanitized.

2.) All porcelain fixtures and metal surface are clean and bright without smudges, streaks or have a cloudy appearance.

3.) Mirrors shall be free of obvious streaks, spots, dirt and dust. 4.)

Corner, crevices and seams shall be clean and free of dirt and/or debris. Restrooms should have an overall pleasant odor.

5.) All waste paper receptacles are emptied, clean, sanitized, and deodorized.

6.) Trashcan liners are replaced with new ones.

7.) Restroom supplies such as soap, toilet paper and towel dispensers are fully stocked.

8.) Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

9.) Baby Stations will be clean and sanitized.

10.) Waterless urinals will be cleaned according to manufacturer's instructions

Government inspection

95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two

(2) defects per month.

(copy of instructions will be provided)

Vacuuming (1f) 1.) All carpet and protective rugs in the Public Foyer, Visitor, Reception Area, and all carpet in the hallways of the building shall be clean and free of obvious dirt and debris and without obvious spots and stains.

2.) Furniture, Baseboards, and other surfaces are free of equipment marking for vacuum.

3.) Clean countertops with appropriate cleaner.

Government inspection

95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two

(2) defects per month.

9.2 Monthly Performance Requirements Standard Summary (Perform the 3rd week of each month)

Required Task or Deliverable Performance Standard Method of

Surveillance

Negative Incentive for NOT meeting the Task

Vacuuming (2a) 1.) All Carpet under desks, tables, chairs, etc, shall be clean and free of obvious dirt and debris and without obvious spots and stains.

2.) Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

3.) All lightweight furniture, chairs, etc. must be moved and vacuumed under.

4.) All electrical cords must be icked up and vacuumed under.

5.) Spot me a stain or soiled are needs cleaning with appropriate cleaner.

All monthly service cleanings will be visually inspected by the COR and documented on

95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two

(2) defects per month.

Dusting below 6-foot level (2b)

1.) Dust below a 6-foot level of all horizontal and vertical surfaces including, but limited to furniture, windowsills, bookcases, shelves, cabinets, the top edge of privacy partitions, and high bookcases.

2.) EMPLOYEES WILL DUST

THEIR OWN DESKTOPS.

3.) Oil and ammonia should never be used on wood furniture. DO NOT use spray cleaners near computer terminals. This may result in permanent damage to the computers and the Contractor may be held liable for computer damage.

Restroom metal stalls (2c)

1.) Clean and sanitize metal restroom walls and will be free of obvious streaks, spots, dirt and dust.

Tile Floors (2d) 1) Tile floors are clean and free of dust, dirt, smudges, stains, debris and mopping residue in the Reference Storage room, Telecommunications room, Mechanical room, and Janitorial room.

9.3 Bi-Annual Performance Requirements Standard Summary (Performed April and October)

Required Task or Deliverable Performance Standard Method of

Surveillance

Negative Incentive for NOT meeting the Task

Carpet (3a) (April & October) 1.) Use a crevice tool to vacuum around the wall edges and around the edges of furniture which is not easy movable.

All Bi-Annual service cleanings will be visually inspected by the COR and documented on

95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two

(2) defects per month.

Dusting above 6-foot level (3b)

(April & October) 1.) Dust furniture in all offices above a 6-foot level of all horizontal and vertical surfaces including, but not limited to tops f high bookcases.

9.4 Annual Performance Requirements Standard Summary (Performed in June)

Required Task or Deliverable Performance Standard Method of

Surveillance

Negative Incentive for NOT meeting the Task

Door and Door Frames (4a)

(June) 1.) Clean and polish with appropriate wood/metal cleaner and apple a good penetrating oil to the wood doors.

2.) Clean door frames with an appropriate cleaner for latex paint.

All Annual service cleanings will be visually inspected by the COR and documented on

95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two

(2) defects per month.

Windows (4b) (June) 1.) All windows inside and outside are clean and free of smudges, streaks watermarks, spots and are not cloudy.

Blinds (4c) (June) 1.) Dust, clean and/or vacuum all window blinds.

2.) Vinyl blinds may require a liquid cleaner and blind with fabric may require vacuuming.

3.) Clean/in accordance with manufacture's recommendation by type of fabric or material.

Baseboards (4d) (June) 1.) Clean all exposed baseboards with an appropriate cleaner.

Tile Walls (4e) (June) 1.) Clean all tile walls in restrooms. Use and appropriate cleaner that is recommended by manufacturer for cleaning and polishing tile.