Attachment_1_-_Performance_Work_Statement.pdf

FOOD AND NUTRITION SERVICE (FNS) ON BEHALF OF THE REGIONAL

OPERATIONS AND SUPPORT (ROS) DIVISION

TO PROVIDE TRAIN THE TRAINER SESSIONS

PERFORMANCE WORK STATEMENT (PWS)

1.0 INTRODUCTION

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform curriculum design, delivery and instruction as defined in this Performance Work

Statement except for those items specified as Government furnished property and services.

2.0 BACKGROUND

The United States Department of Agriculture (USDA) Food and Nutrition Service (FNS), Regional Operations and Support (ROS) Division has implemented a nationwide, module-based Employee Development Program (EDP) that is currently targeted toward staff in seven regions. Training delivery will be provided by a variety of Subject Matter Experts

(SMEs). Of the nearly 500 technical skills modules developed, a subset of those will be delivered by the SMEs in a face-to-face manner in one-on-one sessions with an individual or small group. Some large group sessions will also occur.

ROS is committed to providing a Train the Trainer/Facilitator session to no more than 16 participants per session in each of seven regional offices. In addition, an eighth session will be held for new staff and those who were not able to attend one of the earlier trainings. This training will help participants to increase their skills, both in the delivery of the EDP content, and in their day to day work.

3.0 SCOPE/OBJECTIVES

The contractor will deliver eight sessions of a Train the Trainer/Facilitator curriculum in seven identified locations across the country. The program should empower participants to develop and conduct effective training programs, both on an individual and group basis, in their own fields of expertise confidently, competently and with ease.

Customized tools and structured practice sessions should be incorporated to allow participants to improve presentations and deliver material using a format that achieves greater understanding and knowledge transfer. A minimum of one practice session should allow for participants to bring and incorporate information they use on the job. “Take-away” tools/resources should be provided to each participant that are available for use after the course is completed.

The program should not exceed three days (24 hours), and will result in participants being able to:

o Identify the characteristics of an effective trainer o Understand how basic facilitation and presentation skills enhance knowledge transfer o Clearly understand how adults learn and how to address different learning styles o Design training that engages any audience and invites audience participation o Explain multiple methods for making lecture-based programs active, including developing and using training aids in the correct manner o Use basic facilitation techniques for effective engagement o Understand how to structure the physical and virtual environments to make them conducive to hands-on learning o Present information in a clear, concise, engaging manner o Deliver information that achieves results through knowledge transfer o Develop multiple strategies for handling environmental challenges and disruptive participants o Transfer newly acquired training/facilitation skills to the work setting

4.0 SPECFIC REQUIREMENTS/TASKS

1. Preparation and Planning

a. Work with designated Project Manager (PM) via phone, web-based, or in-person sessions to inform and select a course curriculum and develop a master project timeline:

b. Within seven (7) days of award, a project kickoff-meeting will occur.

c. Project Manager will work with awardee to schedule information sharing discussion to review curriculum and offer audience-specific suggestions.

i. Gather information to inform and provide a curriculum not to exceed three

(3) days that meets the contract objectives.

ii. Develop resource/take-away materials that will be available to participants post-course delivery in, at a minimum, electronic format, and if possible, in print, as well.

iii. No later than fifteen (15) days prior to first session, electronically deliver final course agenda and materials to PM for review and approval. Allow for suggestions/modifications up to 7 days prior to initial event.

iv. Schedule follow-up feedback/review/clarification briefings with PM, as needed, prior to first event, and after each event.

d. Within (3) workdays of the initial project call (1.a), create and electronically share with PM a master schedule reflecting development, delivery, and post-delivery requirements for review and approval.

2. Delivery and Feedback

a. No earlier than October 7, 2019, and no later than December 31, 2019, deliver the same approved curriculum to an audience not to exceed 16 participants in each of seven regional office locations. After 1/1/20, conduct an eighth session on a date to be mutually determined no later than 60 days prior to the end of the performance period. The eighth session will be held at one of the seven locations identified below.

Week of… Region

i. 10/7 MARO – Robbinsville, NJ

ii. 10/14 MWRO – Chicago, IL

iii. 10/21 SERO – Atlanta, GA

iv. 10/28 MPRO – Denver, CO

v. 11/4 SWRO – Dallas, TX

vi. 11/18 WRO – San Francisco, CA

vii. 12/9 NERO – Boston, MA

viii. After 1/1/20 One of the above locations

b. Work with PM to determine schedule and local logistics. To the extent possible, have the same instructor deliver the course in the maximum number of locations.

This will help ensure consistency of delivery as well as consistency/approach to providing feedback.

c. Provide list of required materials/resources for each training location.

d. Deliver courses as scheduled.

e. Given short delivery time period, conduct phone or web-based debrief session with PM no more than 48 hours after each course completion to determine need for any modifications/adjustments prior to next course delivery.

f. Provide summary feedback in writing to PM within 14 days of each course completion. Include participants’ evaluation of the session, instructor comments regarding strengths/challenges to inform next steps for participant development.

3. Submit required reports/billing –

a. Within 30 days of final course delivery, provide PM with overall summary feedback report to include suggested areas of focus for future training for participant cadre.

b. Submit invoices to COR within seven (7) days of individual event completion.

5.0 GOVERNMENT FURNISHED ITEMS

FNS will provide the following in support of this project:

o A designated Project Manager (PM). The PM, or their designee, will be the primary source of information regarding contact, logistics, scheduling, curriculum approval, etc.

o Facilities conducive to delivering the training. Facilities will have available wi-fi, AV equipment to include easels/paper/markers, projection equipment and/or large screens/monitors for direct computer connection.

o A list of participants, local contact information, and other relevant data for each of the seven (8) course sessions.

o Possible additional resource information, event evaluations for participants, or other relevant information as determined by the PM.

6.0 DELIVERABLES

Lists any reports or documentation that is required as a deliverable to include the frequency, # of copies, and format. A deliverable is anything that can be physically delivered but may include non-physical things such as meeting minutes. Note: All PWS deliverables should be included in this table.

Item # Deliverable Section Format/ Quantities Due Date

1 Kickoff Meeting 1.0 Initial phone/ web sessions to inform development

Within 7 days of award

2 Curriculum Provide Maximum 3-day Curriculum and

Related Resource

Materials

1.0 Email 2 copies of

curriculum and materials.

No later than 10 days prior to first course delivery.

3 Resource

Materials

Provide Electronic

Resource

Materials/Takeaways

1.0 Provide

electronically to each participant.

Provide print copy, if possible.

Before end of each training event.

4 Feedback

Sessions

Conduct Pre-/Post-event Debrief

Discussions

2.0 Conduct phone or

web-based debrief discussion prior to first event and one discussion after each of the eight events

One discussion prior to first event;

one discussion after each of the eight events prior to the next event, or within seven

(7) days of event end.

5 Schedule Deliver Total Project

(Master) Schedule for

Review/Approval

1.0 Email master

schedule to PM

Within three (3) workdays of

Kickoff Meeting.

6 Training

Delivery

Deliver curriculum at seven (7) training events in provided locations.

2.0 Deliver

curriculum.

Between 10/7/19 and 12/31/19.

7 Training

Delivery

Deliver curriculum at an eighth training event in one of the seven locations.

2.0 Deliver

curriculum.

Between 1/1/20 and no later than

60 days prior to the end of the performance period.

8 Logistics

Coordination

Ensure event logistics and coordination.

2.0 Work with PM.

To extent possible, use same trainer(s) for all sessions.

May vary by event; actual dates to be proposed in

Master Schedule.

9 Event-based

Report

Provide event summary feedback of each session.

2.0 Email to PM Within 14 days of

each course completion.

10 Billing Submit billing documents and reports timely.

2.0 Email to PM and

COR

Invoice within 7 days of event completions.

11 Summary

Report

Provide overall project summary.

2.0 Email to PM and

COR

Within 30 days of final event delivery.

7.0 PERFORMANCE REQUIREMENT SUMMARY (PRS)

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Task or

Deliverable

Applicability Performance

Standard

Acceptable

Quality Level

(AQL)

Surveillance

Method

Plan for delivery of eight Train the

Trainer/Facilitator sessions with same curriculum.

Section 1 Planning process supports planned event schedule and activities.

95% of Master

Schedule deadlines are met.

Review by PM and COR.

Deliver eight

Train the

Trainer/Facilitator sessions and provide related resource/support materials.

Section 2 Sessions are delivered as scheduled;

participant feedback indicates objectives were met.

95% of participants indicated positive response to training and materials.

PM review of session evaluations by participants.

Ensure regular briefings to PM regarding event results.

Section 2 Briefing discussions are conducted prior to the first event and after each of the eight events.

90% of briefing discussions occur as scheduled.

Review by PM and other agency briefing participants.

Ensure billing and reporting is timely.

Section 2 Invoices and reports meet agreed upon delivery dates reflected in the

Master Schedule.

95% of invoicing and report meets

Master Schedule deadlines.

Review by PM and COR