12314418RFQ0003_RFI_Intranet_Initiative.pdf

USDA OCX Intranet Initiative REQUEST FOR INFORMATION

REQUEST FOR INFORMATION

USDA OFFICE OF CUSTOMER EXPERIENCE (OCX)

INTRANET INITIATIVE FOR USDA EMPLOYEES

1.0 DESCRIPTION

1.1 INTRODUCTION

The U.S. Department of Agriculture (USDA) is seeking information for the use of a service(s) or solution(s) to support the Office of the Customer Experience (OCX) Intranet Initiative for USDA employees.

The goal of the OCX Intranet site for USDA is to two-way communications with all employees. This will enable the Secretary and all leaders to send a consistent message to all team members at the same time. This could be an overlay to existing Agency Intranet sites, not necessarily a replacement. Ideally, this would be the home screen for all employees. From this entry point, they could click away to any other site as they do today.

1.2 THIS IS A REQUEST FOR INFORMATION (RFI) ONLY.

This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP)/Request for Quote (RFQ) or a promise to issue an RFP/RFQ in the future. This request for information does not commit the Government to contract for any supply or service whatsoever.

Further, USDA is not at this time seeking proposals and will not accept unsolicited proposals.

In accordance with FAR 52.215-3, Request for Information or Solicitation for Planning Purposes, the Government will not pay for any information/items submitted in response to the RFI. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP/RFQ, if any is issued. No determination as to the viability of this requirement has been made at this point and there is currently no solicitation for this effort. Any solicitation resulting from this RFI will be announced separately.

2.0 REQUESTED INFORMATION

For purposes of the RFI, USDA is seeking preliminary information to evaluate viable options available to achieve the USDA OCX goals.

Please generate responses to the following items.

2.1 ADMINISTRATIVE QUESTIONS

1. Have you done business with the federal government in the past?

a. If so, whom?

b. Did your company act as a subcontractor? If so, who was the “prime”?

2. Do you have any current partners who you would use to attain a Federal contract?

c. If so, whom?

d. Are you aware of their size/socio-economic status when Federal contracts are concerned?

3. What is your size and socio-economic status?

4. What is your DUNS number?

5. What NAICS codes do you typically use for this type of work if not the following:

541511 Web (i.e., Internet) page design services, custom

6. How do you traditionally respond to requests for proposals?

2.2 PROPOSED SOLUTION QUESTIONS

1. Please provide a short narrative/presentation with your company’s background including the customers you have served in the past with similar requirements.

2. Please provide a short narrative regarding the USDA’s overall recommended approach, objectives of future procurements or other information as presented regarding the framework of our request.

3. Please provide a short narrative/presentation regarding how you would approach solving these problems and meeting the goals related in section 3.2 Vision Features/Objectives including any commercial off the shelf (COTS) solutions your company may be able to provide.

3.0 VISION FEATURES/OBJECTIVES

PROJECT NAME: Intranet Initiative for USDA Employees

Expected timeline for project: completion within 90 days of award.

Goal:

1. A OneUSDA Intranet site for two-way communications with all employees.

2. This will enable the Secretary and all leaders to send a consistent message to all team members at the same time. This could be an overlay to existing Agency Intranet sites, not necessarily a replacement.

3. Ideally, this would be the home screen for all employees. From this entry point, they could click away to any other site as they do today.

The site would:

o Be Engaging;

o Be a place employee look forward to going to;

o Be a place to inform and a place to solicit feedback;

o Have polls, “we’d like to know” with results published;

High level approach of a few conceptual sections of the intranet site:

Departmental content:

Message from the Secretary

USDA news you can use Seen and heard around USDA

Faces and Places, our leadership team

Calendar of events:

(List of Calendar events)

Personal development:

Training opportunities Lead and Succeed Wellness

Employee related information:

Employee Engagement Fun things to lighten your day Recognition

Recent Milestone Anniversaries:

We The People – Interesting info about our Peers / A Like Me Link Feedback:

We’d like to hear from you – click here to make suggestions for ……

Conceptually, each section could be maintained by a separate owner, not requiring a large, dedicated staff.

4.0 RISKS, ISSUES, ASSUMPTIONS, GAPS

Please impart any specific additional information regarding this solution that the USDA should be aware of when reviewing this and other RFI responses. This section should include risks, issues, assumptions and/or gaps that solution evaluation teams may or may not be aware of at this time and should be considered in any upcoming procurements.

5.0 COMMERCIAL PRICING

Provide an estimate of the prices associated with procuring, developing and deploying the solution your company would propose in as much detail as possible.

USDA is looking for a cost-effective solution.

NOTE: This is not a request for proposal, it is purely for the USDA to set an expectation for pricing this work and to assess project viability given budget constraints.

6.0 RESPONSES

6.1 INTERESTED PARTIES

Interested parties are requested to respond to this RFI with an electronic response to Contracting Officer, at Tracy Lynn Jackson, tracy.jackson@ftc.usda.gov.

6.2 ELECTRONIC RESPONSES

RFI Responses must include:

Name of the primary point of contact (POC) for the response Business Title, Email Address and Phone Number for primary POC Firm Name or organization affiliation Identification of other key individual(s) who collaborated on RFI

RFI Response Format:

Responses can be in the following authorized formats, Adobe Acrobat and/ or Microsoft Office Suite applications.

When emailing RFI responses, the required naming convention in the subject line should be the following: RFI Response| FIRM NAME |12314418RFQ0003_RFQ_OCX_Intranet Initiative

Electronic Responses are due no later than August 27, 2018 by 5:00pm EST/3pm MST. Additional Marketing Materials may be included with response; however, USDA is not at this time seeking proposals and will not accept unsolicited proposals.

7.0 INDUSTRY DISCUSSIONS

USDA representatives may or may not choose to meet with Responders. Such discussions would only be intended to get further clarification of potential solution(s) or service(s) to meet the OCX _Intranet Initiative requirements, especially any risks, issues, assumptions and/or gaps.

8.0 QUESTIONS

Questions regarding this announcement shall be submitted in writing by e-mail to the Contracting Officer, email address. Verbal questions will NOT be accepted. Questions will be answered by posting answers to FBO.gov; accordingly, questions shall NOT contain proprietary information. The Government does not guarantee that questions received after August 17, 2018 by 5:00pm EST/ 3:00pm MST will be answered.

Interested parties should send questions regarding this RFI to Contracting Officer, Tracy Lynn Jackson at tracy.jackson@ftc.usda.gov by August 17, 2018 by 5:00pm EST/ 3:00pm MST. When emailing RFI questions, the required naming convention in the subject line should be the following: RFI Question(s)| FIRM NAME | RFI Response| FIRM NAME |12314418RFQ0003_RFQ_OCX_Intranet Initiative

9.0 SUMMARY

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to identify service(s) or solution(s) that can provide service (s) or solution to support the OCX Intranet Initiative. The information provided in the RFI is subject to change and is not binding on the Government. USDA has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned.