Attachment_1_SOW.pdf

Statement of Objective – Totara _ Next Gen LMS Professional Services

United States Department of Agriculture - Office of the Chief Information Officer

Background

USDA is moving from a SAP/SF/Plateau-based system to an Open Source Solution called Totara.

This move provides various benefits:

Lower cost – reduces budget pressures; can share costs with other fed orgs

More flexible – can modify the system more easily; can expand to non-traditional audiences

Better user engagement – more types of training activities; works natively on mobile devices

Easier to maintain – easier to administer; fewer client plug-ins

The United States Department of Agriculture (USDA) provides leadership on food, agriculture, natural resources, and related issues. With a staff of over 100,000 employees, one of the major challenges is improving and optimizing the skills and knowledge of this workforce. To assist with this challenge, the USDA utilizes a Learning Management System (LMS) branded as the Agriculture Learning (AgLearn) system. USDA has decided to change the underlying software that supports AgLearn, the Next Generation LMS project is the migration of AgLearn to the Totara LMS platform.

USDA has requested a change order to continue the Professional Services in support of the Next Generation LMS Project, this change order is Totara / Next Gen LMS Professional Services.

The Next Gen LMS solution is hosted at the USDA NITC data center, and all security and compliance related tasks to this project are being managed with the OCIO EAS S& NITC security team.

USDA is requesting a contract to continue the Professional Services in support of their Next Generation LMS project. This proposal is for Professional Services support for the period beginning November 1, 2017 through April 30, 2018.

Scope of Effort –Totara / Next Gen LMS Professional Services

USDA wishes to continue with project management, subject matter expert, technical and creative services in support of the AgLearn program. These support roles provide the required assistance for the support of the migration.

Project Management Support

Subject Matter Expert (SME) Support

Software Engineer Support

Creative Support

Detailed Required Services and Support

Item Name Deliverable Notes

Project

Management

Support

Project management support for the duration of the project including:

- Status meeting support

- Status reports

- AgLearn Lead Meeting support

- Managing project schedules, tasks, quality, and budgets

- Communicating and coordinating with AgLearn

Stakeholders

- Supporting Communications with AgLearn

System Administrators

- Coordinating with USDA EAS and Contracting

Officers, including project finances, proposals, estimates, and compliance issues

- Assisting USDA in Department costing and resource estimates

- Assisting AgLearn Program Management in devising and implementing technical and business process solutions at the Department level

- Supporting LMS and Standard Operating

Procedures (SOP) Documentation

_USDA will ensure key personnel including

Sponsors, Team

AgLearn and key

Subject Matter

Experts will be available to support this project as required.

_GP Strategies will have access to

AgLearn and other required systems as needed to provide support under this contract.

GP Strategies staff will work from the GP Strategies offices in Columbia, MD, or other locations designated by GP

Strategies.

_USDA Internal

Risk Management

Processes are owned by USDA

Security, GP

Strategies will provide application level support only.

Subject

Matter Expert

(SME)

Support

Provide Totara application expertise to the project team

Serve as the Totara point of contact for USDA

Support the ongoing configuration of the Totara application

Manage issue creation, tracking and status within the Totara Partner site for USDA

Provide insight and recommendations on new

Totara releases

Manage the approach and execution of any development efforts

Support of the following Team AgLearn activities:

- Internal training

- User Acceptance Testing

- Change Management

- Standard Operating Procedure development

USDA will personnel including

Sponsors, Team

AgLearn and key

Subject Matter

Experts will be available to support

AgLearn and other required systems as needed to provide the GP Strategies offices in Columbia, MD, or other locations will be registered as the Partner supporting USDA

(Subscriber) in

Totara’s Partner

Portal.

Software

Engineer

Providing technical direction, consultation and recommendations

Troubleshooting high level issues

Installing upgrades, patches, and new modules

Designing, developing and implementing customizations and reporting

Supporting the transfer of data between environments

Developing/Updating interfaces as needed will support the application level software only, USDA’s National

Information

Technology Center

(NITC) will be tasked with deploying, configuring and hosting the

Development, Training, Staging and Production server infrastructure. This includes the deployment of the required virtual machines, installation of operating system software, installation of any required utility software, load balancing, back-ups, and firewall setup personnel including

Sponsors, Team

AgLearn and key

Subject Matter

Experts will be available to support

AgLearn and other

Creative

Provide creative design support for various USDA agencies, tasks include the following activities:

- Logo and graphic design

- Campaign poster design

- PowerPoint and Word template design

- Digital Signage

- Business Card design

- Department, Agency or site branding

- Style guide development

- Email campaign support personnel including

Sponsors, Team

AgLearn and key

Subject Matter

Experts will be available to support

AgLearn and other required systems as needed to provide the GP Strategies offices in Columbia, MD, or other locations

Period of Performance

The period of performance is November 1, 2017 through April 30, 2018.

Resource Locations:

This Totara / Next Gen LMS Professional Services work will be completed in the identified contractor team locations.

Resource & Cost Detailed

AgLearn requires a fixed price contract with billing terms completed monthly.

Tasks and fee expectation are defined in the IGCE - Independent Government Cost Estimate.

Resource Team will include:

o Project Management Support o Subject Matter Expert (SME) Support o Software Engineer Support o Creative Support

Contractor travel will be billed at cost. Meals, Entertainment and Incidentals (“ME&I”) will be billed at per diem, according to the U. S. General Services Administration (“GSA”) rates set for the location at the time the expenses occurred. Meals included in lodging fees or provided by the client will not be billed.

Software licenses, including SuccessFactors, Totara, SkillSoft, Lynda.com and other licenses that may be required are not included in the contractor pricing and are assumed to be contracted directly with the product vendor or via a separate contract by

USDA.

Acceptance Criteria for USDA

AgLearn will utilize the OCIO EAS Performance Requirements Summary to evaluate the performance and deliverables:

o All sections under:

1.0 Software/Database Planning, Analysis, Design, Development, and

Integration

2.0 Development / Production Support Testing

USDA AgLearn Program Representative

Jerome Davin, Director, AgLearn U.S. Department of Agriculture 1400 Independence Ave., S.W.

Washington, DC 20250 Telephone: 970-291-1564 Email: jerome.davin@ocio.usda.gov