1230361-event.pdf

31 July 2024

EBT Replacement The State of Montana, Department of Public Heath and Human Services is seeking an Offeror(s) to provide the EBT Replacement services.

31 July 2024

Open 5/31/2024 12:30 PM MDT Type Request for Proposal Close 8/23/2024 2:00 PM MDT Number DPHHS-RFP-2024-0537KH Currency US Dollar

Sealed Until 8/23/2024 2:00 PM MDT

Payment Terms 0% 0, Net 30

31 July 2024

Contacts Kristi Hernandez Kristi.Hernandez2@mt.gov

Phone +1 406-444-3313

31 July 2024

Commodity Codes Commodity Code Description 1003 Computing Services - Cloud Services 0901 Computing Equipment & Software - Data Center Equipment 0902 Computing Equipment & Software - GIS/GPS Equipment 0904 Computing Equipment & Software - ISO Base Platforms 0905 Computing Equipment & Software - Mainframe Computers 0906 Computing Equipment & Software - Mid-Tier Computers 0910 Computing Equipment & Software - Software 0911 Computing Equipment & Software - Software as a Service (SaaS) 0913 Computing Equipment & Software - Storage & Backup Software/Hardware 1001 Computing Services - Advisory & Research Services 1002 Computing Services - Analysis, Design & Planning Services 1006 Computing Services - Document Management & Imaging Services 1008 Computing Services - Internet & Electronic Commerce Services 1011 Computing Services - Mainframe Analysis & Programming 1012 Computing Services - Maintenance Services 1014 Computing Services - Mid-tier Analysis & Programming 1018 Computing Services - Project Management Services 1020 Computing Services - Master Contract for IT Services (State Use Only) 2611 Health Related - Medicaid Analysis & Audit 2612 Health Related - Medicaid Billing 2613 Health Related - Medical Services 2614 Health Related - Medical Research 2618 Health Related - Services 3905 Professional Services - Business Management Services

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The State of Montana, State Procurement Division, on behalf of the Department of Public Health and Human Services, is issuing this Request for Proposal (RFP), to provide Electronic Benefit Transfer (EBT) Services for Montana’s Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF or Cash) program, and Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).

Montana seeks a broad range of EBT services and functions to support the electronic delivery of health and human services benefits to eligible participants in Montana to include: benefit redemption/transaction processing, Reconciliation, Settlement, State and Federal reporting, POS terminal deployment and maintenance, Merchant management, Deployment of farmer equipment, (equipment that can process EBT transactions including but not limited to farmer and farmers’ market point of sale equipment), EBT card specifications, production and distribution, PIN establishment and maintenance, Customer service support (merchant, cardholder, Department), IVR services, Web portal, Hot site services, Production recovery support, Security and privacy, Audit services, Training (merchant), Training (farmer specific), Training (Department), Training (participant).

A more complete description of the service is provided in the Questions section, Groups 1 and 2 - Mandatory Requirements section of the RFP. Responses submitted to this RFP must comply with the instructions and procedures presented herein.

Responses submitted to this RFP must comply with the instructions and procedures presented herein.

For assistance with eMACS functionality, such as vendor registration or responding to events, contact the eMACS Help Desk at 406-444-2575, emacs@mt.gov.

Be sure to review and submit your response upon completion.

Description

Required to View Event

Prerequisites Required to Enter Bid

31 July 2024

1. Review and accept the Single Point of Contact information.

2. Review and accept the Item-by-Item / All-or-None Award information.

3. Please review and accept the pre-proposal conference information.

4. Review and accept the Q & A Board information.

5. Review and accept the contract as provided.

6.

Offerors requesting additions or exceptions to the contract terms shall submit them to the Q&A Board.

Offerors must use the Contract Exception template attached to this prerequisite. Offerors must detail why the exception is being sought and what specific effect it will have on the offeror's ability to respond to the RFP. Exceptions submitted after deadline will not be considered.

7. Please review and accept the Federal Terms and Conditions - Standard, Non-Construction.

8. Please review and accept the State of Montana Information Technology information provided.

9. Review and accept the RFP Subcontracting requirement.

10. Review and accept the DPHHS-RFP-2024-0537KH_Baseline Technical Requirements as provided.

11. Review and accept the DPHHS-RFP-2024-0537KH_Baseline Technical Requirements additional information as provided.

12.

Review and accept the RFP SNAP and SNAP Cash Evaluation Process information. If a vendor submits a proposal on SNAP and Cash Requirements and WIC Requirements they will be evaluated and awarded separately, each worth a total of 5500 points.

13. Please review and accept the State Data Handling and Security Terms and Conditions.

14.

Review and accept the RFP WIC Evaluation Process information. If a vendor submits a proposal on SNAP and Cash Requirements and WIC Requirements they will be evaluated and awarded separately, each worth a total of 5500 points.

15. Review and accept the SNAP and SNAP Cash Interview/Product Demo information.

16. Review and accept the Vendor Registration information.

17. Review and accept the WIC Interview/Product Demo information.

18. Review and accept the Montana Time Zone information.

19. Review and accept the Registration with the Secretary of State information.

20. Review and accept the Debarment information.

21. Review and accept the RFP General Information.

22. Review and accept the Submitting a Proposal information.

23. Please review and accept the eMACS Handbook - Responding to Events. Additional resources are available at https://spb.mt.gov/eMACS-Resource

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Buyer Attachments

1. RFP_Attachment_J_-_ALERT_AMA_REDE_STARS_File_Formats.pdf

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Questions Required Questions

Group 1: Mandatory Requirements - SNAP and SNAP Cash

Instructions:

To be eligible for consideration, an offeror must meet all mandatory requirements. If Offeror is not submitting a Proposal for the SNAP or SNAP Cash portion of the RFP, a document stating that needs to be uploaded to each question. The State will determine whether an offeror's proposal complies with the requirements. Offerors receiving a Fail in any of the mandatory requirements will be removed from further consideration.

1.1 Provide your full company name, address, and phone number. In addition, list the contact(s) for your company who can answer questions regarding your submitted response. Include contact(s) name, phone number, and email address.

1.2 Offeror must download and review the attached Specifications / Scope document.

Thoroughly address each item in the document and upload it to this question.

1.3 Offeror must download and review the attached Cost Proposal document, Attachment D, Pricing Schedule. Thoroughly address each item in the document and upload it to this question.

1.4 Offeror must download and review the attached Offeror Qualifications document.

Thoroughly address each item in the document and upload it to this question.

1.5 Offeror must download and review the attached Attachment F - Resource Allocation Schedule document. Thoroughly address each item in the document and upload it to this question.

1.6 Offeror must download and review the attached Attachment H - Requirements and Service Level Agreements document. Thoroughly address each item in the document and upload it to this question.

Group 2: Mandatory Requirements - WIC

Instructions:

To be eligible for consideration, an offeror must meet all mandatory requirements. If Offeror is not submitting a Proposal for the WIC portion of the RFP, a document stating that needs to be uploaded to each question. The State will determine whether an offeror's proposal complies with the requirements. Offerors receiving a Fail in any of the mandatory requirements will be removed from further consideration.

2.1 Provide your full company name, address, and phone number. In addition, list the contact(s) for your company who can answer questions regarding your submitted response. Include contact(s) name, phone number, and email address.

2.2 Offeror must download and review the attached Specifications / Scope document.

Thoroughly address each item in the document and upload it to this question.

2.3 Offeror must download and review the attached Cost Proposal document, Attachment D, Pricing Schedule. Thoroughly address each item in the document and upload it to this question.

2.4 Offeror must download and review the attached Offeror Qualifications document.

Thoroughly address each item in the document and upload it to this question.

2.5 Offeror must download and review the attached Attachment F - Resource Allocation Schedule document. Thoroughly address each item in the document and upload it to this question.

2.6 Offeror must download and review the attached Attachment H - Requirements and Service Level Agreements document. Thoroughly address each item in the document and upload it to this question.

Group 3: Confidential Information

Instructions:

The State of Montana is required by both the Montana Constitution and its laws to permit the public to examine documents that are kept or maintained by the public agencies, other than those legitimately meeting the provisions of Montana Constitution, Mont. Code Ann. §§2-6-1001, et seq, Montana Procurement Act §§18-4-401, et seq., and Montana’s Uniform Trade Secrets Act, Mont.

Code Ann. §§ 30-14-401, et seq

3.1 Does your proposal contain confidential information? If you select Yes, another question will be generated, requiring an upload of your Trade Secret Affidavit. Offerors MUST also upload a copy of the response with all areas claimed as confidential or proprietary redacted under Supplier Attachments.

3.2 Offerors must upload a completed Trade Secret Affidavit.

Group 4: Equal Pay for MT Women Instructions:

4.1 Equal Pay for Montana Women. Offerors who agree and certify compliance to Executive Order No. 12-2016, Equal Pay for Montana Women, will receive a bonus of 5% of the total points available. Offerors who do not comply will not receive bonus points.

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Group 5: Verification of Nondiscrimination Against Firearms Entities/Trade Associations

Instructions:

Instructions: Offeror’s certification is made in compliance with and in reference to 30-20-301, MCA and the terms defined therein. If Offeror determines the provisions of 30-20-301, MCA do not apply to Offeror or the contract to be awarded under this RFP, Offeror shall submit a statement setting forth in detail the basis for such determination.

5.1

By selecting 'Yes' Offeror certifies that they do not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association during the term of any contract it is awarded under this solicitation; and b. Offeror will not discriminate against a firearm entity or firearm trade association during the term of any contract it is awarded as a result of this solicitation.

5.2 By selecting 'No' the Offeror certifies and affirms that they are unable to make both of the certifications in part 1, either now or during the anticipated term of the contract to be awarded as a result of this RFP. Offeror shall upload a statement setting forth in detail the basis for such determination.

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Product Line Items Product Line Items

There are no Items added to this event.

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Service Line Items Service Line Items

1.

# Item Name, Commodity Code, Description Allow

Alternates Qty. UOM Requested Service Delivery

S1 Total Project Cost 1 LS - Lump Sum

Enter the amount from Attachment D - Pricing Schedule, Tab "Sch A Pricing Summary" , "Total Cost" amount listed. If Offeror is submitting a proposal on both services enter a combined amount for both proposals.

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