Attach_01_PWS.pdf

Attachment 01: Performance Work Statement

RFQ No.: 12034319Q0049 / Janitorial Service – Troy Ranger Station / Kootenai NF

The following is an Addendum to FAR 52.212-4 Contract Terms and Conditions-Commercial Items (OCT 2018):

1.0. PERFORMANCE WORK STATEMENT (PWS)

1.1. SCOPE OF WORK

This contract is to provide Janitorial Services for the Troy Ranger Station, Three Rivers Ranger District of the Kootenai National Forest, located in Troy, MT, 59935. The Contractor shall provide all personnel, equipment, labor, supervision, transportation, supplies and materials (including safety; except those supplies and materials designated as Government-furnished), and incidentals necessary to perform all work in accordance with the specifications, terms, and conditions of this contract.

1.2. DESCRIPTION AND LOCATION. The janitorial services is to be performed at the Troy Ranger Station, 12858 US Hwy 2 Troy, MT 59935. Located approximately 1 mile north of Troy, Montana on Highway 2. Janitorial services are required throughout the year for all buildings specified below, unless otherwise noted below, (refer to Attachment 03, Maps of Janitorial Services, for map of district buildings and rooms; rooms excluded from janitorial services are marked with an “X” on maps). Total square footage of all janitorial services is approximately 1,756 square meters (18,903 square feet).

NOTE: Floor measurements below do not include rooms excluded from contract (see Attachment 03).

(a) Main Office

(1) North Wing. The upper floor area consists of approximately 304 square meters (3,270 square feet) divided into nine rooms, hallway with a drinking fountain, and two restrooms. A large common area consists of a break room area with a sink and table, postal area, and copy center. The lower level floor area consists of approximately 237 square meters (2,555 square feet), divided into nine rooms including a two conference room areas, hallway and two stairways. This wing has a total of two exterior entrances, both on the upper level. The floor areas are carpeted, except for the restrooms and break room.

(2) Center Section. The floor area consists of approximately 125 square meters (1,345 square feet) divided into a reception area, one office, one storage room, one wheelchair lift, stairways leading to the upper and lower levels of the South Wing and the lower level of the North Wing, and one restroom. There are two exterior entrances. The floor area is carpeted.

(3) South Wing. The upper floor area consists of approximately 301 square meters (3,240 square feet) divided into ten rooms, a utility closet, hallway with a drinking fountain, and two restrooms; this floor has two exterior entrances. The lower level floor area consists of approximately 232 square meters (2,500 square feet) with a mostly open floor plan, one small break room, a circular stairway with landing, one hallway leading to the lower entrance of the wheelchair lift, two restrooms; this floor has one exterior entrance. The floor areas are carpeted, except for the restrooms.

(b) Shower House. The floor area consists of approximately 34 square meters (370 square feet) with five shower stalls, three toilet stalls, one urinal, two sinks, and a washer and dryer. There is one exterior entrance. The floor is concrete.

NOTE: Seasonal Cleaning (Base Year: April 1, 2019 – November 30, 2019; Option Year 01: April 1, 2020 – November 30, 2020; and Option Year 02: April 1, 2021 – November 30, 2021). Seasonal cleaning includes all applicable items listed in section 5.0.

(c) Conference Room. The floor area consists of approximately 93 square meters (1,000 square feet) divided into two rooms. The larger room is carpeted with multiple tables, approximately 40 cloth chairs, and a TV console.

The smaller room is an entry room and has vinyl flooring with several cabinets and a file drawer. There are two exterior entrances.

(d) Fire Warehouse. The floor area consists of approximately 129.7 square meters (1,407 square feet) of office space divided into four rooms, a hallway, a storage room, a utility room, and one restroom with a shower stall.

There is one exterior entrance. The office areas are carpeted, the hallway has a concrete floor, and the restroom has vinyl flooring.

(e) B.D. Building. The floor area of the main room is approximately 80 square meters (864 square feet) with a workout/weight area and kitchen area; there are also two restrooms, each with a shower stall, consisting of 12 square meters each (128 square feet total). The foyer is 7 square meters (80 square feet). There are two exterior entrances. The flooring is vinyl, but the weight area is covered in a rubber protective mat.

NOTE: Seasonal Cleaning (Base Year: April 1, 2019 – November 30, 2019; Option Year 01: April 1, 2020 – November 30, 2020; and Option Year 02: April 1, 2021 – November 30, 2021). Seasonal cleaning includes all applicable items listed in section 5.0.

(f) Recreation Building. The floor area consists of approximately 76.6 square meters (824 square feet) and contains furniture such as beds, tables, chairs, sofas, and a television stand. There are two exterior entrances. The flooring is all carpeted except for a small area of vinyl tile leading out the back door.

NOTE: Cleaning is to be performed semi-annually, one time at the beginning of field season and one time at the end of field season. Services will be requested by the COR and service documented. Cleaning includes all applicable items listed in section 5.0.

(g) Fire Bunkhouse. The floor area consists of approximately 94.7 square meters (1,019 square feet) divided into a kitchen and two sleeping rooms. There are three exterior entrances. The kitchen area has linoleum flooring and contains a table, chairs, several appliances, and one sink. The two sleeping rooms have carpet flooring and contains furniture such as beds, dressers, tables, and chairs.

NOTE: Cleaning is to be performed semi-annually, one time at the beginning of field season and one time at the end of field season. Services will be requested by the COR and service documented. Cleaning includes all applicable items listed in section 5.0 and also includes the electric range/oven and two refrigerators.

(h) A-Frame Bunkhouses. There are two A-frame bunkhouses. The floor area of each is approximately 24 square meters (256 square feet), and each A-frame has one exterior door. Both A-frames contain furniture such as beds, tables, dressers, and chairs.

NOTE: Cleaning is to be performed semi-annually, one time at the beginning of field season and one time at the end of field season. Services will be requested by the COR and service documented. Cleaning includes all applicable items listed in section 5.0.

1.3. PERFORMANCE BASED SERVICE CONTRACT. This contract is being solicited as a Firm-Fixed Price performance based commercial service contract. Performance based means the Contractor is responsible for an end product/service. If an end service is not provided, an adjustment to the payment may be made. A commercial item contract streamlines the terms and conditions to resemble those already used in the everyday marketplace.

1.3.1 Performance of Work by the Contractor

The Contractor shall perform on the site, and with its own organization, work equivalent to at least 50% percent of the total amount of work to be performed under the contract. This percentage may be reduced by a supplemental agreement to this contract if, during performing the work, the Contractor requests a reduction and the Contracting Officer determines that the reduction would be to the advantage of the Government.

1.4. SITE VISIT. A pre-site inspection is available at the Troy Ranger Station. Contact Darrin Jackson (Contracting Officer) at (208) 765-7230 to schedule an appointment.

1.5. PREWORK CONFERENCE. Prior to commencement of work, the Contractor shall arrange a meeting with the Contracting Officer to discuss the contract terms and work performance requirements.

1.6. CONTRACTOR REPRESENTATIVE. The Contractor shall designate a Contractor Representative during performance of the contract and until the work is completed and accepted; the Contractor Representative may be the same individual who cleans the facility. The Contractor Representative shall be designated in writing with a copy of such designation provided to the Contracting Officer prior to the contract start date. The Contractor Representative must have authority to act on behalf of the Contractor on all contract matters relating to daily operation of this contract and be acceptable to the Contracting Officer. The Contractor representative must be able to read, write, speak, and understand English.

The Contractor representative shall be available during normal business hours, at the site of work (if needed), with Government personnel designated by the Contracting Officer to discuss and resolve performance issues.

1.6.1. Contractor Employee Qualifications. The Contractor shall employ personnel qualified to perform janitorial work.

The following standards shall be met (See AGAR 452.237-74 Key Personnel):

Contract Administration:

(a) Contractor Administration:

a. Contract Administrator: Overall authority of the contract in daily operations. Approver of Safety and

Security Plan, Quality Control Plan, and Work Schedule. Minimum of two years positive contract management experience working under Government or private contracts.

b. Contractor Representative: The Contractor representative shall have, as a minimum, two successful years of recent experience supervising or directing janitorial services for a commercial office building.

The Contractor representative shall be able to read, write, and communicate in English and must be an employee of the awarded contractor.

c. Quality Assurance Administrator: The Quality Assurance administrator must be an individual on site or available to make a minimum of weekly inspections. Must have a minimum of two years’ experience working under janitorial services, conducting inspections, and initiating corrective measures.

d. Other Contractor Employees: The personnel employed by the Contractor shall be capable employees, trained with sufficient experience to perform janitorial and related services as specified in this contract.

All personnel shall receive close and continuing first line supervision by the Contractor or Contractor representative.

1.6.2. Subcontracting. The Government reserves the right to approve or disapprove any subcontractors selected.

Therefore, the Contractor shall obtain approval from the CO for all subcontractors prior to entering into any subcontracts.

The Contractor's request for approval shall be written and include the specific work to be accomplished by the subcontractor (a SF-1413 form will be used for all sub-contractor requests).

1.7. CONTRACTING OFFICER (CO). The CO is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The CO can appoint representatives to act on their behalf (see section 1.8).

1.8. CONTRACTING OFFICER REPRESENTATIVE (COR). A COR will be appointed by the CO to monitor the Contractor’s performance and have the right to inspect and accept or reject the services as required by the contract. An Inspector may also be appointed by the COR to monitor the Contractor’s performance and have the right to inspect services as required by the contract. The name and telephone number of the COR and inspector under the contract will be furnished to the Contractor in writing. If a COR is not appointed, at a minimum, an inspector will be appointed to inspect work performed. The Inspector will report results of inspections to the COR and provide records of inspections to the Contractor.

1.9. QUALITY CONTROL PLAN (QCP). The Contractor shall develop and maintain a quality control program to ensure janitorial services are performed in accordance with commonly accepted commercial practices and services and the standards identified in the Performance Work Statement (see section 1.14 and 2.6 for work schedule) to cover all services and all facilities performed under this contract. A written QCP shall be included with the response to this Solicitation to the CO. The Contractor will be notified of acceptance or required modifications to the Quality Control Plan before the end of the first month of work.

The QCP shall:

a) Address the process used to identify and prevent performance deficiencies with and without Government involvement.

b) Include a plan for identifying and correcting performance deficiencies before they become unacceptable and ensure a repeat of defective services identified by the Contractor or Government does not occur.

c) Include the frequency of inspections to meet a daily use requirement, the name and title of the inspector, and a description of how the inspections will be conducted.

d) Include proposed inspection documents and a description of the records to be maintained to document inspections.

e) Include a description of corrective and preventative action to be taken.

Records of the Contractor’s quality inspections shall be kept throughout the contract performance period, and the inspections, or copies of the inspections, shall be made available, within 24 hours, to the CO or COR upon request.

1.10. QUALITY ASSURANCE AND INSPECTIONS. The Government may inspect contract services using a variety of methods, however the primary means of inspecting all types of work is the periodic method. The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with the requirements set forth in the contract. The COR or Inspector may inspect by watching actual task performance, physically checking a completed task (both scheduled and unscheduled), checking a management information report; investigating customer complaints and/or surveys; conferring with building occupants/managers; or any combination of the above; or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this Performance Work Statement.

For inspection of daily tasks, all Government inspections will be completed at the completion of the janitorial shift, or the beginning of the next day of work. For weekly tasks, Government inspections will be completed within two business days following completion of work; for quarterly, semi-annual, and annual tasks, Government inspections will be completed within 10 business days following notification of completed work being ready for inspection. A hard copy of the inspection results will be delivered to the Contractor, and the Contractor will initial and return the hard copy to the COR (or Inspector) within one calendar week; notification of inspection results may also be sent via email or phone call in addition to hard copy.

NOTE: The Contractor shall use the Janitorial Compliance Checklist to track completed tasks (See Attachment 04, Janitorial Compliance Checklist). The Contractor or Contractor representative will promptly initial this sheet when tasks are completed, such as at the end of the evening’s cleaning shift. Initialing this sheet may serve as notification to the COR and Inspector of completion of work for daily and weekly tasks. Quarterly, semi-annual, and annual task completion requires separate notification in writing (such as by email) to the COR and Inspector when work is complete and ready for inspection (see section 1.10).

When an inspection of a quarterly, semi-annual, or annual task indicates defective performance, the Contractor or Contractor’s representative should then confirm defective work and perform corrective work as needed within two calendar weeks and will notify the COR and Inspector immediately when complete so the rework can be re-inspected. The Contractor shall be required to rework the effort until the performance objective is achieved, or a payment deduction could be taken. For weekly tasks, this confirmation and corrective action will be taken within 5 business days.

1.10.1 GOVERNMENT SURVEILLANCE. The Government, through its’ COR (and/or Inspector), will be monitoring the Contractor’s performance under this contract as described above. All monitoring observations will be recorded by the Government and maintained in the contract folder.

1.11. PERFORMANCE REQUIREMENTS SUMMARY (PRS). The contract service requirements are summarized in the PRS (section 5.10) and relate directly to required services. The performance standard briefly describes the minimally acceptable levels of service required for each item. The PRS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor’s performance, and the expected method of Government surveillance and confirmation of services provided. Procedures as set forth in FAR 52.212-4(a) Contract Terms and Conditions – Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

1.12. SAFETY AND MAINTENANCE PROBLEMS. The Contractor shall be responsible for training and instructing its employees in appropriate safety measures. Cloths, mops, or brushes containing a residue of wax or other combustible materials subject to spontaneous ignition shall be disposed of or stored outside the building. The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present. Any fire hazards, conditions such as slow or clogged drains, broken or leaking pipes, locks or doors that do not close properly, and other items in need of repair shall be reported to the COR and Inspector. Notification shall be done by phone and/or by written notice depending on the urgency of the problem.

1.13. CONDUCT. All work under this contract shall be performed in a skillful and workmanlike manner. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity, and shall be responsible for taking such disciplinary action with respect to the employee(s) as may be necessary.

The CO may, in writing, require the Contractor to remove from the work any employee the CO deems incompetent, careless, or otherwise objectionable, for verifiable reasons or problems associated to this contract. No persons other than Forest Service personnel and Contractor’s employees 16 years of age or older shall be on the premises during performance of the work, nor may the Contractor bring any animals (other than certified service animals) on the premises, unless the CO’s written permission is obtained. Contractor’s personnel may not smoke on Government premises.

The Contractor shall provide a list of all employees that will be working under this contract to the CO within 30 days prior to the start of work (See Clause 452.237-74 Key Personnel - Contract Administrator, Superintendent/Supervisor, and Quality Assurance Administrator - need to be identified in the Contractors technical response). All contractor personnel working under this contract will be required to meet Forest Service Security requirements and be authorized to access the building prior to start work under this contract. Names of any new employees added to this list must be provided to the CO and approved prior to the new employee gaining access to the facilities.

1.14. PERFORMANCE WORK SCHEDULE. The Contractor shall submit a schedule for approval at the pre-work conference identifying the date and time services are to be performed; this schedule will include proposed dates for quarterly, semi-annual, and annual tasks. Any future changes must be coordinated with the COR and approved by the CO. The agreed-to schedule can be revisited at any time by the CO. See sections 2.6 and 5.1-5.10.

1.15. PHYSICAL SECURITY/SAFETY AND SECURITY PLAN. The Contractor shall be responsible for securing the premises during and upon completion of each service; such as locking outside doors, closing windows, and turning off fans and lights when night cleaning is finished in any area, unless otherwise directed by Forest Service personnel then in attendance.

The Contractor will be responsible for locking the outside doors on all contract area buildings before he/she leaves the premises at the completion of each night's cleaning operation. A key or code will be issued to the Contractor. Such key is the property of the Government and will be returned upon the expiration of the contract, or sooner if requested.

Under no circumstances shall the Contractor or Contractor’s employees allow outside doors to be propped open and unattended while cleaning is being performed; the Contractor and Contractor’s employees shall exercise care when entering and exiting the building, making sure that the outside doors used are securely closed and locked when not in immediate use.

The Contractor shall prohibit his/her employees from tampering with computer terminals, disturbing papers on desks, opening drawers or cabinets, using any Government telephone except for emergency calls (such as to police or fire departments). Use of Government photocopiers, fax machines, typewriters, and other Government office equipment by Contractor's personnel is strictly prohibited. Government office equipment shall not be unplugged or disturbed in any manner unless specifically authorized by Government personnel.

2.0 STANDARD DEFINITIONS

2.1. ACCEPTABLE QUALITY LEVEL (AQL). The AQL is defined as the number of defects or maximum percentage of defects in the invoice period that may occur before the Government will affect the price computation system in accordance with the Performance Requirements Summary and the Inspection of Services Clause. An AQL does not allow a Contractor to knowingly offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered. For terms of this contract, the AQL is no more than three defective services in any area and may reduce the payment by up to 25% total value based on the impact to the work center and consistency of defective service.

2.2. DEFECTIVE SERVICE. Defective service is a unit of service that contains one or more defects or nonconformance with specified requirements.

2.3. PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the Contractor (see section 1.11).

2.4. CLEAN. Clean (or cleaned) shall be defined as free of odors, foreign matter, dirt, dust, soil, spots, mineral scale, steaks, stains, smudges, fingerprints, swirl marks, litter, debris, and other residue and having a uniform appearance with no standing water.

2.5. DISINFECT. Disinfect is cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

2.6. FREQUENCY OF SERVICE.

NOTE: See sections 1.14 and 5.1-5.10 for scheduling of quarterly, semi-annual, and annual services.

• Annual – Services performed once during each 12 month period of the contract at intervals of 325 to 365 calendar days.

• Semi-annual – Services performed twice during each 12 month period of the contract at intervals of 160 to 200 calendar days.

• Quarterly – Services performed 4 times during each 12 month period of the contract at intervals of 80 to 100 calendar days.

• Weekly – Services performed 52 times during each 12 month period of the contract at intervals of 6 to 8 calendar days.

• Daily – Services performed once per day Monday through Friday (and weekends if necessary through fire season

– June through September as requested by the Government), not including standard Federal holidays.

3.0 GOVERNMENT-FURNISHED PROPERTY

3.1. DUMPSTER. The Contractor will dispose of trash in the on-site dumpster. Dumpster doors shall be closed after each use.

3.2. UTILITIES. The Forest Service will provide utilities to operate equipment and water necessary to complete the work. Mop sinks and other water sources may be operated and used by the Contractor as needed, provided they are kept clean and orderly.

3.3. STORAGE AREA. The Government will furnish an unsecured area for storage of Contractor’s materials and supplies. The storage area is located near the center of the lower level of the North Wing of the Main Office. Contractor shall keep this storage area clean and orderly. No hazardous materials are to be stored in the facility and must be stored off-site. This storage area may be used for materials and supplies in frequent use by the Contractor and may not be used for storage of large quantities of materials and supplies.

3.4. GOVERNMENT FURNISHED SUPPLIES.

• Toilet paper

• Hand soap

• Urinal mats

The Contractor will notify the COR and Inspector when less than 30-day of the above supplies remain on-hand to allow sufficient time for the Government to order and restock.

NOTE: The Government will be responsible for ordering, installing, and replacing disposable mats under urinals

4.0 CONTRACTOR FURNISHED PROPERTY

4.1. GENERAL. Except for those items or services specifically stated to be Government-furnished property in 3.0, the Contractor shall furnish all supplies (equipment, materials, supplies, incidentals, etc.) required to perform the tasks identified in this contract in a skillful and workmanlike manner. See section 1.1.

4.2. OFFICE/CLEANING/RESTROOM SUPPLIES. Supplies required to be furnished by the Contractor to meet the standards in this contract include but are not limited to the following:

• Any cleaning products (Glass cleaner, disinfectants, floor wax, etc.) and equipment (i.e. brooms, mops, vacuum cleaners, bathroom scrubbers, etc.).

• Paper towel rolls

• Folded paper towel dispenser refills such as in restrooms.

• Trash receptacle liners (bags) and sanitary napkin receptacle liners.

• All personal protective equipment such as safety glasses, gloves, aprons, back-support belts, etc.

• Any materials not listed above which the Contractor will need to perform the job.

Equipment deemed by the CO to be the improper type or design or which is inadequate for the purpose intended shall be replaced within 7 business days. All cleaning materials and supplies shall be cleaned up and stored per section 3.3 before contractor leaves the premises for the day.

4.3. BIOBASED PRODUCTS:

4.3.1. The Contractor shall utilize products and material made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user as outlined under Clause 52.223-2 Affirmative Procurement of Biobased Products Under Service and Construction Contracts. All supplies and materials shall be of a type and quality that conform to applicable federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the CO or designated representative. The following is a list of products that may be used in this contract for custodial services for which biobased products are available (list is not all-inclusive): all-purpose cleaner, degreaser/cleaner, deodorizer, floor finish, disinfectant sanitizer, glass cleaner, bathroom cleaner.

The following is a list of categories for bio-preferred products that are required for performance of this contract:

Floor Strippers Adhesive and Mastic Removers Air Fresheners and Deodorizers Furniture Cleaner Bathroom Cleaners Carpet Cleaners Glass Cleaners Multipurpose Cleaners Microbial Cleaners Disinfectants Cleaning Tools Metal Cleaners Corrosion Removers Disposable Containers

4.3.2. Biobased products that are designated for preferred procurement under USDA’s Bio-Preferred program must meet the required minimum biobased content as stated in the USDA final Rule available at www.biopreferred.gov.

4.3.3. Prior to contract start and if requested with the initial quotation, the Contractor shall submit a complete list of biobased products indicating the name of the manufacturer, cost of each material, and the intended use of each of the materials to be used during the performance of the contract. Additionally, if a multiple/multi-year contract, the winning contractor will be required to submit an annual report with a list of biobased products, including the above information, purchased to carry out the contract requirement. The information will be provided by the Contractor when report is due.

http://www.biopreferred.gov/

4.4. Material Safety Data Sheets. Prior to the starting date of the contract, the Contractor shall submit to the CO a list giving the name of the manufacturer, the brand name, and Material Safety Data Sheets with the intended use of each of the materials the Contractor proposes to use in the performance of the work (if materials are to be stored at the facility).

Contractor shall not use any materials which the CO determines to be unsuitable for said purpose, or harmful to the surfaces to which it is to be applied. Any material which the CO suspects of not meeting safety standards shall be tested by a recognized testing laboratory at the Contractor’s expense.

5.0 SPECIFIC TASKS

NOTE: Contractor will contact the COR and Inspector at least two calendar weeks in advance of his/her intended start dates to coordinate and confirm the start and estimated completion date of the following tasks listed in section 5.0 below: Steam Clean Carpets, Floor Wax Application, Windows, Venetian Blinds, and Window Frames/Ledges/Sills. See sections 1.14 and 2.6.

NOTE: In this section, chairs, trash receptacles, and other movable items shall be moved to clean around or beneath these items, and all moved items shall be returned to their original position; “movable items” refers to items such as office chairs and trash receptacles and excludes appliances, phones, and Government employees’ personal items (such as backpacks, survey gear, office supplies, papers/binders, and boxes of files stored on the floor). Nothing is to be disturbed on any of the desks, cabinets, or other closed storage areas.

NOTE: Refer to section 2.4 for definition of clean.

5.1. CLEAN CARPETS AND RUGS.

5.1.1. Clean Carpets and Rugs. All carpeted areas located in the facility (including stairs) are to be cleaned (or verified clean) by vacuuming as necessary daily. Carpet spots shall be removed as needed; any spots that cannot be removed shall be brought to the attention of the COR and Inspector. All tears, burns, and raveling shall be brought to the attention of the COR and Inspector. Prior to semi-annual steam cleaning of carpets, the edges (such as along walls and file cabinets) will be vacuumed with a vacuum cleaner hose attachment (or equivalent device) – this is not required daily.

5.1.2 Steam Clean Carpets. Prior to steam cleaning carpets, the edges (such as along walls and file cabinets) will be vacuumed with a vacuum cleaner hose attachment (or equivalent device). Steam clean carpets to remove dirt, debris, and spots. Steam cleaning will leave carpet with a uniform appearance and be conducted in accordance with commercial standards. Steam cleaning of carpets shall be conducted semi-annually, typically in the spring (prior to field season) and in the fall (after field season).

5.2. CLEAN HARD FLOOR SURFACES - Vinyl, Tiled and Concrete.

5.2.1 Sweep Floors. The entire hard floor surface located through the facility, including splash boards, shall be swept or vacuumed clean (or verified clean) as necessary daily.

5.2.2 Mop Floors. All non-carpeted floor surfaces are to be mopped with a germicidal agent weekly.

5.2.3 Floor Wax Application. Strip, re-wax and buff vinyl floors (minimum 2 coats of wax) semi-annually in May and in November. This timing may be adjusted by the COR or CO.

5.3. EMPTY TRASH RECEPTACLES.

5.3.1 Empty Trash Receptacles. All waste generated in the building shall be collected and removed daily (including both trash receptacles and sanitary napkin receptacles in restrooms). Receptacles shall be left clean. Any soiled or torn receptacle liners shall be replaced.

5.4. CLEAN RESTROOMS.

5.4.1. Clean and Disinfect Restrooms. All surfaces of counters, sinks, sink handles, toilet bowls, urinals, showers, and soap dispensers shall be cleaned and disinfected using a germicidal agent daily; toilet seats shall be left in a raised position. All surfaces of stall partitions, stall doors, and stall and restroom walls shall be cleaned and disinfected using a germicidal agent as needed and verified visibly clean daily.

5.4.2. Clean Mirrors. Mirrors shall be cleaned (or verified clean) daily.

5.4.3. Replenish Supplies. Paper towels, soap, and toilet paper dispensers shall be kept filled by the Contractor daily.

Additionally, a small quantity of these products shall be made available for replenishing by resident employees in case heavy use exhausts the refilled supplies (such as the Contractor maintaining a few extra rolls of toilet paper near the toilet so building occupants can replace an empty roll as needed).

5.5. CLEAN BREAK ROOMS/KITCHEN AREAS/ HALLWAYS/ CONFERENCE ROOMS.

5.5.1. Clean and Disinfect Surfaces. All counter tops and tables in employee common areas (break rooms, conference areas, meeting tables) and all door knobs, door push-bars, cabinet handles, refrigerator handles, microwave controls and handles, and light switches shall be cleaned and disinfected with a germicidal agent daily.

5.5.2. Clean Sinks. Sinks and sink handles (excluding utility/mop sinks; excludes restroom sinks – see section 5.4.1) shall be cleaned and disinfected with a germicidal agent and wiped free of all watermarks (or verified clean) daily.

5.5.3. Clean Drinking Fountains. All porcelain and polished metal surfaces (including the orifice, drain, and exterior surfaces) shall be free of debris and mineral or other buildup and be cleaned and disinfected with a germicidal agent (or verified clean) daily.

5.6. CLEAN DOOR GLASS AND WINDOWS.

5.6.1 Clean Door Glass. Glass (both interior and exterior) on building doors shall be cleaned (or verified clean) weekly.

5.6.2 Clean Windows. Glass windows (both interior and exterior) shall be cleaned semi-annually. Screens will be removed and re-installed by the Contractor as needed to perform this work. Any torn or damaged screens shall be brought to the attention of the COR and Inspector.

5.7. DUSTING.

5.7.1 Low Dusting. All exposed horizontal surfaces (including appliances, tables, storage cabinets, file cabinets, top of wall dividers, lamps and map/brochure case in public foyer, and the grizzly bear display railing; excludes animal mounts, employee work-desks, computers, and computer desks and items cleaned under sections 5.5.1, 5.7.3, and 5.9.4) located

6.5 feet above the floor and lower shall be dusted (or verified clean) weekly.

5.7.2 Venetian Blinds. All horizontal-slat type blinds throughout the facility shall be cleaned semi-annually.

5.7.3 Window Frames/Ledges/Sills. All window frames/ledges/sills throughout the facility will be wiped clean quarterly.

5.7.4 High Surfaces. All exposed horizontal surfaces over 6.5 feet above the floor (also including all light fixtures and bathroom fans; excludes animal mounts) shall be wiped clean semi-annually.

5.8. BUILDING ENTRANCES.

5.8.1 Clean Building Entrances. All building entrances (such as front public entryway porch and back and side entrances to include the entire covered walkway areas) will be maintained free of dirt, soil, debris, and litter weekly. Sweeping would normally be sufficient to perform this task.

5.9. OFFICE FURNITURE.

5.9.1 Vacuum Office Chairs. All office chairs will be vacuum cleaned annually. Additionally, all horizontal surfaces of the chairs (back support bracket, arms, side rails, bottom support splay, etc.) shall be wiped clean. This task will be performed approximately 6 months away from 5.9.2. This includes all fabric chairs in common areas (break rooms and conference rooms).

5.9.2 Steam Clean Office Chairs. All office chairs will be steam cleaned annually. Additionally, all horizontal surfaces of the chairs (back support bracket, arms, side rails, bottom support splay, etc.) shall be wiped clean. This task will be performed approximately 6 months away from 5.9.1. This includes all fabric chairs in common areas (break rooms and conference rooms).

5.9.3 Clean Wall and Floor Display Cabinets. All wall and floor display cabinets (excludes animal mounts) in the Center Section will be cleaned (or verified clean) weekly.

5.9.4 Clean Employee Office Table Tops. Clean and disinfect tables in employees offices daily (excludes employee work-desks, computers, and computer desks).

5.10 PERFORMANCE REQUIREMENTS SUMMARY

JANITORIAL PERFORMANCE REQUIREMENTS SUMMARY

Performance Standard

Frequency

Performance

Threshold/AQL

Remedy

Method of Assessment

5.1 Clean Floors

5.1.1 Clean Carpets & Rugs Daily No more than 1 valid defect

upon evaluation of service Re-performance/ Deduct up to $50 (See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.1.2 Steam Clean Carpets Semi-

Annual No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.2 Clean Hard Floor Surfaces – Vinyl, Tiled and Concrete

5.2.1 Sweep Floors Daily No more than 1 valid defect

upon evaluation of service Re-performance/ Deduct up to $50 (See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.2.2 Mop Floors Weekly No more than 1 valid defect

upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.2.3 Floor Wax

Application

Semi- Annually

No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.3 Empty Trash Receptacles

5.3.1 Empty Trash

Receptacles

Daily No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.4 Clean Restrooms

5.4.1 Clean and Disinfect

Restrooms.

Daily No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.4.2 Clean Mirrors Daily No more than 1 valid defect

upon evaluation of service Re-performance/ Deduct up to $50 (See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.4.3 Replenish Supplies Daily No more than 1 valid defect

upon evaluation of service Re-performance/ Deduct up to $50 (See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.5 Clean Break Rooms / Kitchen Areas / Hallways / Conference Room

5.5.1 Clean and Disinfect

Surfaces

Daily No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and

5.5.2 Clean Sinks Daily No more than 1 valid defect

upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.5.3 Clean Drinking

Fountains

Daily No more than 1 valid defect per month

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.6 Clean Glass Door(s) and Windows

5.6.1 Clean Door Glass Weekly No more than 1 valid defect

upon evaluation of service Re-performance/ Deduct up to $50 (See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.6.2 Clean Windows Semi-

Annual

No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.7 Dusting

5.7.1 Low Dusting Weekly No more than 1 valid defect

upon evaluation of service Re-performance/ Deduct up to $50 (See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.7.2 Venetian Blinds Semi-

Annual

No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.7.3 Window

Frames/Ledges/Sills

Quarterly No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and

5.7.4 High Surfaces Semi-

Annual

No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

Contractor

5.8 Building Entrance(s)

5.8.1 Clean Building

Entrances

Weekly No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the

5.9 Office Furniture

5.9.1 Vacuum Office Chairs Annual No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the Contractor

5.9.2 Steam Clean Office

Chairs

Annual No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the Contractor

5.9.3 Clean Wall and Floor

Display Cabinets

Weekly No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and reported to the Contractor

5.9.4 Clean Employee

Office Table Tops

Daily No more than 1 valid defect upon evaluation of service

Re-performance/ Deduct up to $50

(See 5.12 below)

Periodic surveillance /customer complaint/Results will be recorded and

5.11. Positive Incentives: Positive performance evaluations (such as CPARS) and recommendations by the Government or another form of consideration.

5.12. Negative Incentives: Negative performance evaluations; re-performance at no cost to the Government, and or payment may be deducted by $50.00 per item, based on severity and number of defects (e.g. Government time and work is affected by defect(s)) and or if the defect is repeated to exceed the Performance Threshold/AQL standard. Contractor is required to correct work once notified within 48hrs or a deduction may be applied to monthly invoicing. The Government has the right to adjust the payment deduction based on agency impact and recurrence of defects.

5.13 Permits and Responsibilities. The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work. The Contractor shall also be responsible for all damages to persons or property that occur as a result of the Contractor’s fault or negligence. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

5.14 Accident Prevention.

(a) The Contractor shall provide and maintain work environments and procedures which will –

(1) Safeguard the public and Government personnel, property, materials, supplies, and equipment exposed to Contractor operations and activities;

(2) Avoid interruptions of Government operations and delays in project completion dates; and (3) Control costs in the performance of this contract.

(b) For these purposes on contracts services the Contractor shall --

(1) Provide appropriate safety signs and ensure safety procedures are followed in accordance to Federal regulations

(2) Ensure that any additional measures the Contracting Officer determines to be reasonably necessary for the purposes are taken.