LFUO_Curriculum.pdf

11/28/2017 2:29 PM

NATIONAL ADVANCED FIRE & RESOURCE INSTITUTE

Learning from Unintended Outcomes Workshop

Monday Day Facilitator February 5, 2018

0800 - 0815 - Welcome

UNIT I – FOUNDATIONAL CONCEPTS

0815 – 0900 - Simulation Part A – Delegation of Authority

0900 – 0930 - Leaders Intent – Workshop Introduction

0930 – 0945 - BREAK

0945 -- 1145 - Just Culture the Foundational Principle

1145 - 1245 - Lunch

1245 – 1345 - Storytelling as a Foundational Principle

1345 - 1400 - BREAK

1400 – 1530 - Human Performance – Cognition in Context

1530 – 1700 - Stress Fist Aid

1700 -- 1715 - Table Dialogue Session

Tuesday Day Facilitator February 6, 2018

0800 – 0815 - Table Dialogue Session

0815 - 0845 - Resources Available to Employees and FLA Team Member

UNIT II – COLLECTING INFORMATION

0845 – 0945 - Capturing the Story

0945 – 1000 - BREAK

1000 -- 1100 - Site Visit

1100 – 1200 - Interviews and Sense-making

1200 - 1300 - LUNCH

1300 – 1600 - Simulation Part B – Site Visit

1600 – 1645 - Simulation Integration

1645 – 1700 - Table Dialogue Session

Wednesday Day Facilitator February 7, 2018

0815 – 1100 - Simulation Part C – Individual Interviews

1100 – 1230 - Facilitated Group Dialogue

1230 – 1330 - LUNCH

1330 – 1530 - Simulation Part D – Facilitated Group Dialogue

UNIT III – BUILDING LEARNING PRODUCTS

1530 – 1715 - Digging Deeper - Lessons Learned Analysis (LLA)

1715 – 1730 - Table Dialogue Session

Thursday Day Facilitatorr February 8, 2018

0815 – 0945 - Writing the FLA Story

0945 – 1000 - BREAK

1000 – 1100 - Building Learning Products

1100 – 1115 - BREAK

UNIT IV – COMPLETING THE FLA PROCESS

1115 – 1215 - Line Officer Perspective

1215 – 1315 - LUNCH

1315 – 1400 - Keynote

1400 – 1415 - Table Dialogue Session

1415 – 1700 - Simulation Part E – LO Presentation Preparation

Friday Day Facilitator February 9, 2018

0745 – 0815 - Readback Demonstration

0815 -- 1015 - Simulation Part F – LO Debrief Presentation

1015 – 1030 - BREAK

1030 -- 1100 - LEI Perspective (objectives)

1100 – 1145 - The Coordinated Response Protocol(CRP)

1145 – 1215 - Publishing Learning Products

1215 – 1230 - Close Out

NATIONAL ADVANCED FIRE AND RESOURCE INSTITUTE

INSTRUCTOR:

LESSON:

UNIT:

COURSE:

Storytelling as a Foundational Principle

I – Foundational Concepts

Learning from Unintended Outcomes Workshop

OBJECTIVES:

Upon completion of this lesson, participants will be able to:

1. Describe how stories shape culture.

2. Describe how stories are important for the FLA process.

3. Practice storytelling and story analysis

Brief Outline:

I. Introduction and how to get the most from these presentations

II. Why Stories?

A. Shape Culture (Macro)

B. Your Role (Micro to Macro)

C. FLA: Process and Product

II. Storytelling and Lessons Learned

A. Sharing Stories

B. Analyzing Story Content

C. Generate “Good” Story Characteristics

IV. Think about these two quotes for tomorrow:

“First, you know, a theory is attacked as absurd; then it is admitted as true, but obvious and insignificant; finally it is seen to be so important that its adversaries claim they themselves discovered it” (William James, 2001, p. 211).

“The wisdom of learning from failure is incontrovertible. Yet organizations that do it well are extraordinarily rare.” (Amy Edmondson, HBS)

INSTRUCTOR:

LESSON:

UNIT:

COURSE:

From “Foundations” to “Capturing the Story”

II – Collecting Information

Learning from Unintended Outcomes Workshop

OBJECTIVES:

Upon completion of this lesson, participants will be able to:

1. Address skepticism concerning storytelling and the FLA process

2. Describe how capturing and sharing stories are important to the FLA process

3. Describe the essence of storytelling and list functions of storytelling

4. Describe the relationship between storytelling and organizational learning

5. Describe the process of capturing and sharing the story

Brief Outline:

I. Skepticism and Storytelling

A. I’m not a novelist

B. Experience is the only real teacher

C. We can and should uncover the truth

II. Nature and Function of Stories

A. Storytelling is essential to being human

B. Essential characteristics of storytelling

C. (A few) functions of storytelling

III. Role of Storytelling in Organizational Learning

A. Flux, Sifting, Naming, Enactment

B. Link to Resilience

IV. Capturing and Sharing the Story

A. FLA storytelling-similar and unique

B. Storytelling “Basics”

INSTRUCTOR:

LESSON:

UNIT:

COURSE:

Writing the FLA Story

III – Report Building

Learning from Unintended Outcomes Workshop

Objectives

1. Describe the different storytelling elements (“bones)

2. Describe the process of perception checking and storytelling

3. Analyze and reflect on sample FLAs

4. Practice FLA writing and Sensemaking

Brief Outline

I. Writing the FLA Story

A. Where have we been and where are we going?

B. Storytelling “Bones”

C. Communicating Emotion

II. Lessons from FLAs

III. Perception Checking

IV. Final Tips for Writing Stories

V. Case Study and Reflection: Trinity Ridge and Freezeout Ridge

A. What are the pros and cons of each story?

B. Which of these stories do you think invites the most learning? The least?

VI. Your turn!