RFI.1-2.answers.pdf

1.) The Place of Performance is listed as “Salem, Oregon”, and PWS Item 4.1.6 mentions “crisis line trained military combat veteran available in person or through telephone transfer”. Is this procurement/award limited to only vendors who will operate a crisis line within Salem?

-No it is not.

2.) Would you consider a proposal from a non-accredited vendor if the contractor employs licensed social workers to handle calls? Would you consider a proposal from a contractor that agrees to obtain accreditation/certification prior to the option/renewal period?

-Yes, if licensed socials workers were hired on that would be sufficient.

3.) Is this a new requirement? If you do not currently have a crisis line, please disclose how these calls are currently being handled. If you have a contractor for the services, please disclose the name of the vendor, contract number, contract value, and length of contracting relationship.

-We have a similar requirement at this time.

Vendor: Cascade Centers Contract#: W912JV-11-P-2116 Contract Value: $535,063.80 Length of Contract: 1 Base Year, 4 Option Years.

4.) Please provide estimates/historical annual and/or monthly inbound and outbound call volume.

-50 calls per month average (taken from historical data). Please see the breakdown below:

1 Suicide Intervention 5 Personal & Emotional Concerns 6 Marital & Family Issues 8 Crisis Intervention

22 Resource Referral 8 Telephone Counseling

5.) Whether companies from Outside USA can apply for this? (like, from India or Canada)

-Any outside companies interested in this opportunity must be part of the trade agreements.

India is not currently part of any trade agreement.

6.) Whether we need to come over there for meetings?

-The Contracting Officer Representative would coordinate meetings with the vendor. These meetings could be in person at any location or even via phone.

7.) Can we perform the tasks (related to RFP) outside USA? (like, from India or Canada)

-Any work performed outside of the U.S. must comply with the trade agreements.

8.) Can we submit the proposals via email?????

-Yes.