1-Temple ISD Vendor Confirmation RFI 004-27 Adobe.pdf

TEMPLE INDEPENDENT SCHOOL DISTRICT

Finance & Purchasing Department

RFI 004-27 – Managed Detection and Response (MDR) Page 1 of 4

REQUEST FOR INFORMATION

Managed Detection and Response (MDR) Services

RFI No. 004-27

Issuing District Temple Independent School District (TISD)

Department Finance & Purchasing Department

Bid Platform Euna Solutions / Bonfire – all questions accepted exclusively through the Bonfire online bid platform

RFI Open Date Friday, August 14, 2026 – 8:00 a.m. CDT

Question Deadline Friday, August 28, 2026 – 2:00 p.m. CDT

Closing Date Monday, September 14, 2026 – 2:00 p.m. CDT

1. INTRODUCTION & PURPOSE

Temple Independent School District (“TISD” or the “District”) is issuing this Request for Information (RFI) No. 004-27 to gather information from qualified vendors regarding fully managed Managed Detection and Response (MDR) services. This RFI is issued for informational and market research purposes and does not constitute a Request for Proposal (RFP) or a commitment by the District to purchase any goods or services. Responses to this RFI may be used by the District to inform the development of a subsequent competitive procurement.

All questions regarding this RFI must be submitted exclusively through the Euna Solutions Bonfire online bid platform.

Questions submitted through any other channel, including but not limited to email, telephone, or in person, will not be accepted or answered.

2. CURRENT STATE

Temple Independent School District currently utilizes Cisco Secure Endpoint, Cisco Umbrella, Cisco ISE, and Cisco Duo as core security technologies. The District receives 24x7x365 Managed Detection and Response (MDR) services through Gradient Cyber, leveraging Cisco Talos threat intelligence, and maintains an active Incident Response (IR) Retainer.

The District seeks proposals for a fully managed MDR service capable of equal or greater functionality relative to its current environment, while integrating effectively with the District's existing security technology stack.

3. SCOPE OF SERVICES

1. 24x7x365 Security Operations Center (SOC) monitoring.

2. Continuous threat detection, investigation, and response.

3. Security event triage and escalation.

RFI 004-27 – Managed Detection and Response (MDR) Page 2 of 4

4. Threat hunting services.

5. Incident coordination and response.

6. Integration with the District's existing security technologies.

7. Executive and operational reporting.

4. MDR SERVICE SPECIFICATIONS

8. 24x7x365 monitoring by security analysts.

9. Threat validation processes to reduce false positives.

10. Documented incident severity classifications.

11. Containment recommendations.

12. Customer notification procedures.

13. Monthly operational reports.

14. Quarterly executive reviews.

5. INCIDENT RESPONSE SPECIFICATIONS

15. Inclusion of Incident Response (IR) Retainer services.

16. Ransomware response assistance.

17. Remote forensic support.

18. Root cause analysis.

19. Post-incident reporting.

20. Documented lessons learned.

6. SERVICE LEVEL AGREEMENTS

21. Documented response times by severity level.

22. Escalation matrix.

23. Named technical account manager.

24. US-based support.

25. Defined communication procedures during critical incidents.

7. PROJECT SPECIFICATIONS

26. Dedicated implementation manager.

27. Onboarding plan.

28. Implementation timeline.

29. Configuration validation.

30. Knowledge transfer.

31. Final documentation.

RFI 004-27 – Managed Detection and Response (MDR) Page 3 of 4

8. COST SPECIFICATIONS

32. Five-year pricing.

33. Annual renewal pricing.

34. IR Retainer pricing.

9. VALUE ADD

35. Tabletop exercises.

36. Security awareness support.

37. Executive cybersecurity briefings.

38. Security posture recommendations.

39. Additional services included at no additional cost.

10. SUBMISSION INSTRUCTIONS

Respondents shall submit all RFI responses electronically through the Euna Solutions Bonfire online bid platform in accordance with the instructions posted with this solicitation. Paper, faxed, or emailed submissions will not be accepted.

Key Dates

• RFI Opens: Friday, August 14, 2026 – 8:00 a.m. CDT

• Question Deadline: Friday, August 28, 2026 – 2:00 p.m. CDT (submitted via Bonfire only)

• RFI Closes: Monday, September 14, 2026 – 2:00 p.m. CDT

• Download and complete Questionnaire Q-29JU and Bid table BT-69CV.

• Completed the Vendor confirmation.

Questions submitted after the question deadline will not be answered. Responses to substantive questions, along with any resulting addenda, will be posted to all registered vendors through the Bonfire platform.

11. RESERVATION OF RIGHTS

This RFI does not obligate Temple Independent School District to issue a subsequent solicitation, award a contract, or reimburse respondents for any costs associated with preparing a response. The District reserves the right to accept or reject any and all information submitted, to request additional information from any respondent, and to use the information gathered through this RFI at its sole discretion in furtherance of the District's procurement planning.

RFI 004-27 – Managed Detection and Response (MDR) Page 4 of 4

12. VENDOR CONFIRMATION & SIGNATURE

By signing below, the undersigned representative confirms that they have read and understand the requirements outlined in this Request for Information (RFI) No. 004-27, and that they are authorized to submit this information and act on behalf of the company identified below.

Company Information

Company Name

Company Address

Authorized Representative

Representative Name

Title

Email Address

Phone Number

Signature: _______________________________________________

Date: _______________________________________________

Temple Independent School District | Finance & Purchasing Department | 415 N. 31st Street, Temple, TX 76504