1-Temple ISD Cloud Calling RFI 003-27.pdf

Temple ISD | Finance & Purchasing Department

401 Sante Fe Way, Temple, TX 76501 Page 1 of 5

TEMPLE INDEPENDENT SCHOOL DISTRICT

Finance & Purchasing Department

REQUEST FOR INFORMATION (RFI-003-27)

Cloud Calling & Unified Communications (UCaaS)

RFI No.: 003-27 Issue Date: August 10, 2026

Response Due: September 3, 2026 2:00 pm

CDT

Submission Portal: Euna Solutions

Question Due Date: August 20, 2026 Questions Via: Euna Solutions

Purpose

Temple Independent School District (“TISD” or the “District”) is issuing this Request for Information (RFI) to gather information from qualified vendors regarding a fully cloud-hosted Unified Communications as a Service (UCaaS) solution. Information received through this RFI will be used for planning purposes and to inform a future solicitation. This RFI does not obligate the District to issue a subsequent solicitation, award a contract, or reimburse any vendor for costs incurred in preparing a response.

Current State

Temple ISD currently utilizes Cisco Unified Communications Manager (CUCM), Cisco Unity, and Cisco Emergency Responder to provide voice communications across approximately 18 district facilities. The District supports approximately 8,800 students and 1,500 employees with approximately 1,000 voice endpoints. The network infrastructure consists primarily of Cisco switching with Power over Ethernet (PoE), UPN WAN and Internet connectivity, Grande/Astound SIP services, and UPS protection within all IDFs. The District intends to replace the existing on-premises voice system with a fully cloud-hosted Unified Communications as a Service (UCaaS) solution.

Commodity Codes

This RFI is classified under the following National Institute of Governmental Purchasing (NIGP) commodity codes:

● 915-76 – Telephone Services, Including Installation, Moves, Changes, Adds, Programming, Removal, Training, etc.

● 915-77 – Telephone Services, Long Distance and Local, Including 800, Telex, WATS Services

● 915-79 – Telecommunication Services (Not Otherwise Classified)

● 915-93 – Voice Mail Services

● 838-35 – Communication Systems, Integrated, Including Telephone, Clock, Intercom, etc.

● 915-49 – High Volume, Telephone Call Answering Services

● 920-37 – Networking Services, Including Installation, Security, and Maintenance

401 Sante Fe Way, Temple, TX 76501 Page 2 of 5

● 925-89 – Telephone Systems Engineering

● 958-89 – Telecommunications Management Services

● 985-76 – Teleconference Systems Rental or Lease

● 985-77 – Telephone Systems and Portable Phones, Including Pagers, Rental or Lease

● 920-66 – System, Network, Database, DBA Administration Services

● 915-51 – Information Highway Electronic Services: Internet, Ethernet, World Wide Web

Telephony Specifications (Complete Euna Questionnaire Q-14DS)

1. Cloud-hosted UCaaS platform.

2. Support approximately 1,000 users.

3. Enterprise dialing plan across all district locations.

4. Auto attendants with business, holiday, and emergency schedules.

5. Hunt groups and call queues.

6. Time of day calling.

7. Voicemail with voicemail-to-email.

8. Desktop softphones for Windows and macOS.

9. Native iOS and Android applications.

10. Conference calling, transfer, hold, park, pickup, caller ID, shared lines, and busy lamp field.

11. Centralized web administration.

Emergency Communications Specifications. (Complete Euna Questionnaire Q-14DS)

12. Compliance with Kari's Law.

13. Compliance with the RAY BAUM'S Act.

14. Dynamic E911 with dispatchable location.

15. Location-based emergency routing.

16. Emergency notification capabilities.

17. Automatic failover during outages.

18. Redundant call routing.

19. Support for emergency callback procedures.

Security Specifications. (Complete Euna Questionnaire Q-14DS)

20. SOC 2 Type II certification.

21. Encryption in transit and at rest.

22. Multi-factor authentication.

401 Sante Fe Way, Temple, TX 76501 Page 3 of 5

23. SAML Single Sign-On.

24. Microsoft Entra ID integration.

25. Role-based administration.

26. Audit logging.

27. FERPA support.

28. ADA accessibility.

29. Annual penetration testing.

Service Specifications (Complete Euna Questionnaire Q-14DS)

30. 24x7x365 U.S.-based technical support.

31. Dedicated account manager.

32. Software updates included.

33. Project manager assigned for implementation.

34. Administrator and end-user training.

35. After-hours cutover.

36. Number porting.

37. Acceptance testing.

38. As-built documentation.

39. 99.999% uptime SLA.

Cost Specifications (Complete Euna cost specifications pricing sheet (BT-50KD)

40. Five-year subscription pricing.

41. Licensing only pricing.

42. Licensing with new IP phones pricing.

43. Professional services pricing.

44. Number porting costs.

45. Analog gateway costs.

46. Training costs.

47. Optional AI licensing.

48. Optional call recording licensing.

49. Future expansion pricing.

Project Specifications (Complete Euna Questionnaire Q-14DS)

401 Sante Fe Way, Temple, TX 76501 Page 4 of 5

50. Vendor shall provide a detailed implementation plan.

51. Vendor shall provide a complete bill of materials.

52. Vendor shall identify all required licensing.

53. Vendor shall provide implementation schedule and milestones.

54. Vendor shall perform all configuration and testing.

55. Vendor shall conduct administrator and end-user training.

56. Vendor shall provide rollback procedures.

57. Vendor shall provide final documentation at project completion.

Value-Added Services (Complete Euna Questionnaire Q-14DS)

58. AI receptionist capabilities.

59. Advanced analytics and reporting.

60. Future platform enhancements included during contract.

61. Additional productivity integrations.

62. Recommendations for operational efficiencies.

Submission Instructions

Vendors must submit responses electronically through the Euna Solutions bid platform on or before the Response Due Date/Time listed above. Late submissions will not be considered. Responses should directly address each item identified in this RFI and may include supplemental materials such as sample bills of materials, reference architecture diagrams, and case studies from comparable K-12 deployments.

Complete the Euna Questionnaire Q-14DS and the Euna Cost Specifications Pricing Sheet

Questions

All questions regarding this RFI must be submitted in writing through the Euna Solutions bid platform on or before the Question Due Date listed above. Questions submitted through any other channel, or received after the Question Due Date, will not be considered.

The District will compile written answers to all questions received by the deadline and issue them to all vendors as a formal amendment through the Euna Solutions bid platform. Vendors are responsible for monitoring Euna Solutions for any amendments issued in connection with this RFI.

Disclaimer

This RFI is issued solely for information and planning purposes and does not constitute a solicitation for bid or a Request for Proposal (RFP). The District reserves the right to accept or reject any and all information received, and issuance of this RFI creates no obligation on the part of the District to enter into any agreement or procurement process.

401 Sante Fe Way, Temple, TX 76501 Page 5 of 5

401 Sante Fe Way, Temple, TX 76501 Phone: (254) 215-7513 | www.tisd.org

REQUEST FOR INFORMATION (RFI)

Confirmation & Acknowledgment Sheet

RFI IDENTIFICATION

RFI Title: Cloud Calling & Unified Communications

RFI Number: RFI 003-27

Response Due Date: September 3, 2020 by 2:00 p.m.

ACKNOWLEDGMENT OF SCOPE AND POINT OF CONTACT FOR FURTHER INQUIRIES.

By signing below, the undersigned representative confirms that they have received, read, and reviewed the full Request for Information (RFI) issued by Temple Independent School District, and that they understand the scope of work, deliverables, and requirements described therein. The undersigned further confirms that all questions or requests for clarification regarding the scope have been submitted through the designated procurement platform prior to the response due date listed above.

☐ I confirm that I have reviewed the RFI scope of work in its entirety and understand the requirements, submission instructions, and evaluation criteria as described.

VENDOR REPRESENTATIVE INFORMATION

Company Name:

Representative Name:

Title / Position:

Phone Number:

Email Address:

Mailing Address:

SIGNATURE

Authorized Signature

Date

Please return this completed and signed confirmation sheet to Temple ISD Finance & Purchasing Department through the designated procurement platform (Euna Solutions / Bonfire) along with your RFI response. Retain a copy for your records.