1 SOW NFFR72002302082.docx

NOAA/NATIONAL MARINE FISHERIES SERVICE

SOUTHWEST FISHERIES SCIENCE CENTER

EQUIPMENT MAINTENANCE PROGRAM

NOAA/NATIONAL MARINE FISHERIES SERVICE

SOUTHWEST FISHERIES SCIENCE CENTER

MMTD, AERD, AND FRD

STATEMENT OF WORK

I. Background/Overview:

Equipment Maintenance Program (EMP) to reduce the cost of annual service contracts on many of our lab instruments by implementing an annual multi-vendor Equipment Maintenance Agreement.

Routine service has been supplied by a number of individual vendors for many of our lab instruments. It is in the best interest of the government to consolidate these services under one multi-vendor Equipment Maintenance Agreement for efficiency and cost effectiveness.

II. Scope of Work

· Routine Service provided by OEM/Current provider

· Maintenance Performed in Accordance with OEM Specification

· Covers scheduled preventive maintenance and corrective repairs

· Internet based management reporting system

· Freedom to add /delete equipment at any time

· Limited coverage for Rental/Loaners when repairs are needed

· Corrective repair includes: parts, travel, labor, and return shipping

· Labor: 24x7x365 at vendor’s prevailing labor rates

· Overtime is the responsibility of Institutional participant unless otherwise indicated on the equipment Full Service Maintenance Coverage Unless otherwise noted the maintenance program shall cover the cost of on-site repair service, including emergency repair, parts, labor, and travel in addition to preventative maintenance visits per OEM specifications. Limited coverage for Rental/Loaners when repairs are needed. Services shall be performed between normal business hours of 8am-5pm, Monday through Friday unless specifically noted in this solicitation

Freedom to Choose Service Provider Unless agreed upon otherwise, the program shall allow authorized end users to utilize their preferred service providers for most service events, to include OEM technicians, to perform the actual repair and preventative maintenance service on covered equipment. The cost of all covered service events shall be covered by the Contractor throughout the contract term.

Technical Telephone Support Technical telephone support coverage shall be provided by the department’s preferred service providers. Contractor shall cover the cost of technical support and/or troubleshooting necessary to address a covered system malfunction. The Contractor shall issue payment directly to the provider for services rendered.

On-line Reporting The Contractor shall maintain a secure website which would allow authorized representatives to request service and generate reports pertaining to the service agreement. Program transactions, equipment maintenance activity, and vendor information shall be available 24x7 via the Contractor’s secure website.

Software Updates Software updates are limited to those which are included by the OEM at no additional cost during corrective or preventative maintenance service visits. These updates typically address errors and/or reliability issues with an existing software license. Elective enhancements, upgrades, or other billable software maintenance shall not be covered under the agreement.

Maintenance Cost Control In the event a maintenance or repair event exceeds $7,500, the Contractor shall have access to an Engineering Team that will manage the entire service event. The Contractor shall utilize qualified service providers and parts sources to manage the service event in a cost-effective manner, while keeping repairs in accordance with OEM specifications.

Vendor Network Database Contractor shall maintain a database of diverse service providers capable of performing service on a billable basis. The Contractor shall ensure that each service vendor operates ethically, performs quality workmanship, and consistently delivers service in a timely manner.

Firm‐Fixed Price Agreement The maintenance agreement shall be firm-fixed price and have a common anniversary date for all covered items. The agency may cancel the agreement or selected coverage for any reason via 30 days written notice. Additionally, the agency may add similar equipment at any time during the contract term.

III. Tasks

International, Inc.

814821-69

IV. Period of Performance

· Base Year for a twelve month period 08/01/2023 through 07/31/2024.

· Option Year 1 for a twelve month period 08/01/2024 through 07/31/2025.

· Option Year 2 for a twelve month period 08/01/2025 through 07/31/2026.

· Option Year 3 for a twelve month period 08/01/2026 through 07/31/2027.

· Option Year 4 for a twelve month period 08/01/2027 through 07/31/2028.

V. Place of Performance Southwest Fisheries Science Center 8901 La Jolla Shores Drive La Jolla, CA 92037 VI. Deliverable Schedule

By July 31, 2024 for the base year and by the period of performance end date of each option year.

VII. Security Requirements Contractor employees performing services under this order will be controlled, directed and supervised at all times by management personnel of the contractor. Contractor employees will perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulations. The Government will perform the inspection and acceptance of the completed work.

VIII. Special Requirements One company covers all of the equipment listed above and is able to service the equipment within their vendor database, that we have consistently used for years.

IX. Required Knowledge and Experience:

Knowledge and experience with maintenance required by original equipment manufacturer (OEM) and ability to perform preventive maintenance and corrective repairs to ensure each equipment is operating effectively.