1_SOW Eclipse and LC.pdf
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- Attached to
- Maintenance service for the Thermo Electron Eclipse and Ultimate LC system mass spectrometer
- Solicitation number
- RFQ-NIAID-26-2275557
About this file
This is a Statement of Work for a maintenance agreement covering analytical laboratory equipment at the National Institute of Allergy and Infectious Diseases (NIAID) Laboratory of Immune System Biology (LISB).
The contract covers preventative and remedial maintenance for five pieces of Thermo Fisher Scientific analytical equipment: an Orbitrap Eclipse mass spectrometer, FAIMS Pro ion mobility device, and three UltiMate 3000 chromatography systems. The contractor must provide unlimited on-site service visits from guaranteed OEM technicians with a maximum 72-hour response time, unlimited OEM replacement parts and components (excluding third-party items and consumables), and engineer labor and travel costs. Additional requirements include one scheduled preventative maintenance visit annually, priority technical support status, factory-certified replacement parts, e-Support Online Technical Resources subscription, software updates and notifications, and 10% loyalty discount on parts and accessories for end users during the active contract period. Coverage extends to Thermo Fisher Scientific-supplied computers required for system operation. The contractor is responsible for providing all necessary parts and equipment for repairs and maintenance. Work completion requires inspection and approval by designated lab personnel and must comply with industry standards.
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STATEMENT OF WORK
1) BACKGROUND INFORMATION
The Laboratory of Immune System Biology (LISB) enables intramural NIAID investigators to use state-of-the art instruments in their research programs. The equipment needs to be updated periodically and its mechanical parts maintained. This instrument need frequent recalibration and is very sensitive while also needing insured OEM replacement parts. This instrument is constantly in use 24/7 and if it were put out of action due to lack of maintenance or mechanical failure the ability of the investigators in the DIR to conduct their research would be severely handicapped. It is for this reason that a maintenance agreement is essential from this sole distributor.
The following instruments are to be covered by this agreement:
ORBITRAP ECLIPSE, S/N FSN 40256
FAIMS PRO, S/N FAIMS-20572
UltiMate 3000 NCS-3500RS NANO Nano-Cap-S, S/N 8111932 UltiMate 3000 WPS-3000TFC ANALYTICAL, S/N 8116925 Ultimate 3000 VWD-3400RS , S/N 8118176 The purpose of this acquisition is to provide a maintenance agreement for the above referenced equipment in order to maintain it in optimal operating condition.
3) CONTRACTOR REQUIREMENTS:
Unlimited service visits by guaranteed OEM technicians Unlimited guaranteed OEM Replacement service parts, components, or modules necessary for repairs, excluding 3rd party items and consumables Unlimited number of demand on-site service visits with a maximum 72-hour response Engineer labor and travel is included Priority status for technical support inquiries One (1) Scheduled Preventative Maintenance visit Thermo Scientific supplied personal computers are covered Factory-certified replacement parts included Subscription to e-Support Online Technical Resources 10% Loyalty discount on Parts, Accessories or Consumables for end user during active contract.
instruments.
Software updates and notifications (Updates are defined as changes of the existing software version that are intended to improve its performance) Computers purchased from Thermo Fisher Scientific and required for the operation of the analytical system.
4) CONTRACTOR SUPPLIED MATERIALS
The Contractor shall provide all necessary parts and equipment necessary to perform remedial repair and planned maintenance of the above equipment.
5) GOVERNMENT FURNISHED MATERIALS
No Government furnished materials are provided under this contract.
6) REPORTING REQUIREMENTS AND DELIVERABLES
Technical support, remedial repair as needed.
7) INSPECTION AND ACCEPTANCE
a) All work will be inspected and approve by the person designated by the lab chief of each lab at the completion of any repairs and at the completion of the annual maintenance.
b) All work will be completed in accordance with industry standards.
File details come from the government source that posted it. Updated .