1-RFI-IT-26-15 Advertisement.pdf
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- Solicitation number
- RFI-IT-26-15
- Issued by
- Franklin County, Florida
About this file
The City of Palm Coast has issued a Request for Information (RFI) #RFI-IT-26-15 for an Enterprise Telephony & Unified Communications Solution. The RFI seeks to gather market information about modern, reliable, and scalable enterprise-grade telephony solutions to replace the city's current unsupported hybrid Mitel phone system. Key dates include a Question Deadline of November 27, 2025 at 2:00 PM and a Proposal Deadline of December 4, 2025 at 2:00 PM. All responses must be submitted electronically through the city's Procurement Portal, with no alternative submission methods accepted. The public opening will occur on December 4, 2025 at 2:00 PM at City Hall, though attendance is not required.
Solicitation documents are available at no cost through the city's Procurement Portal at https://palmcoastgov.bonfirehub.com/portal. Potential bidders are advised to check the portal for any addenda at least three calendar days before deadlines, as failure to do so could result in rejection of the submittal. The RFI strictly prohibits direct contact with any Palm Coast staff, City Council members, or City Manager regarding the solicitation prior to formal City Council presentation. For accessibility needs, persons with disabilities can contact the City Human Resource Office ADA Coordinator at 386-986-3718 at least 48 hours in advance of any proceedings.
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Other files
| File | Type | Posted |
|---|---|---|
| 2-RFI-IT-25-15 Enterprise Telephony Unified Communications Solutions.pdf |
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Text version
CITY OF PALM COAST
REQUEST FOR INFORMATION
FOR
Enterprise Telephony & Unified Communications Solution
RFI #: RFI-IT-26-15
GENERAL DESCRIPTION: The City of Palm Coast is issuing this Request for Information (RFI) to gather information on modern, reliable, and scalable enterprise-grade telephony solutions. The City's current hybrid Mitel phone system will soon be unsupported, and the City is taking this opportunity to explore the market for a replacement.
PROPOSAL SOLICITATION DOCUMENTS: Solicitation documents are available at no-cost through the City’s Procurement Portal at (https://palmcoastgov.bonfirehub.com/portal).
SUBMITTALS: Responses must be submitted electronically through the portal by the specified time and date.
No other method of submission will be allowed or considered (i.e. mailed, emailed, or hand delivered).
CONTACT/QUESTIONS: The City’s Budget and Procurement Office is the main point of contact for this solicitation. Specific contact information can be found in the Project Manual. Bidders/Proposers – DO NOT contact any other Palm Coast staff, nor any member of the City of Palm Coast City Council, or City Manager, regarding this solicitation at any time prior to the bid/request having been formally presented to, and voted on by, the City Council. Any such contact shall be cause for rejection of your bid/request submittal.
ADDENDA: Should revisions to the solicitation documents become necessary; the City will post addenda on the portal. Bidders/Proposers must sign, date, and return all addenda with the bid/proposal submittals. Therefore, it is recommended that Bidders/Proposers check the portal at least three (3) calendar days before both Deadline dates below to verify information regarding addenda. Failure to do so could result in rejection of the bid/proposal submittal as unresponsive.
QUESTION DEADLINE: November 27, 2025 AT 2:00 PM
PRE-PROPOSAL MEETING: N/A
PROPOSAL DEADLINE: December 4, 2025 AT 2:00 PM
PUBLIC OPENING: December 4, 2025 AT 2:00 PM, or shortly thereafter, at City of Palm Coast City Hall, 160 Lake Avenue, Palm Coast, Florida 32164. Attendance not required.
ADA INFORMATION: Persons with disabilities needing assistance to participate in any of the proceedings should contact the City Human Resource Office ADA Coordinator at 386-986-3718 at least forty-eight (48) hours in advance of the public opening, pre-bid meeting, or any other proceeding related to this bid/proposal.
https://palmcoastgov.bonfirehub.com/portal
FOR PUBLICATION ON WEDNESDAY, November 12, 2025
CITY OF PALM COAST
BUDGET AND PROCUREMENT OFFICE
160 LAKE AVENUE, PALM COAST, FL 32164
www.palmcoastgov.com
(386) 986-3730 http://www.palmcoastgov.com/
RFI #: RFI-IT-26-15
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