1-RFI Attachment A.pdf

This is a Request for Information (RFI) document issued by the City of Detroit Office of Contracting and Procurement on behalf of the Department of Human, Homeless, and Family Services in Michigan. The RFI seeks qualified respondents to provide feedback and recommendations from experienced call center operators, particularly those with social service delivery experience, to support and potentially upgrade the existing Detroit Housing Resource Helpline. The document serves as an attachment to the primary RFI and is designed to gather input from industry experts regarding operational improvements and service enhancements for the helpline program.

The file does not contain specific information regarding response dates, due dates, site visits, bidder meetings, award dates, contract terms, pricing structures, set-asides, incumbent contractors, funding sources, or budget amounts. These details would typically be found in the main RFI document or accompanying solicitation materials. The RFI functions primarily as a feedback-gathering mechanism rather than a formal competitive procurement with specific contractual obligations or financial terms.