1 PWS USSTRATCOM Appliance Maintenance.pdf

SECTION I

DESCRIPTION OF SERVICES

1. Introduction: The United States Strategic Command (USSTRATCOM) has a need for appliance maintenance services supporting the newly constructed USSTRATCOM Command and Control Facility (C2F). The USSTRATCOM C2F infrastructure includes approximately 264 commercial/consumer grade appliances that require routine preventive maintenance/sanitization services and periodic repairs due to normal fair wear and tear.

2. Period of Performance: C2F appliance maintenance services are planned as a 5-year contract with a base year followed by four (4) option years.

3. Scope: The contractor shall provide all necessary labor, supervision, management, transportation and equipment necessary to deliver periodic maintenance, repair, and sanitization services for commercial and consumer grade appliances that are distributed throughout various USSTRATCOM C2F administrative and common-use spaces.

Appliances include:

3.1. Manitowoc Model RNS020 or Model CNF202A-L Countertop Ice Machines (QTY 29)

– includes in-line water filters. Makes and model numbers may vary over time depending upon lifecycle replacement variables. Periodic maintenance requirements for countertop ice machines are equivalent between various brands, makes and models.

3.2. Scotsman CU50 Under-counter Ice Machine (QTY 1) – includes one (1) in-line water filter. Makes and model numbers may vary over time depending upon lifecycle replacement variables; however periodic maintenance requirements for under-counter ice machines are equivalent between various brands, makes and models.

3.3. Follet Model 7CI100A Ice Machine (QTY 1) – includes one (1) in-line and one (1) internal water filter (two separate filters). Makes and model numbers may vary over time depending upon lifecycle replacement variables. Periodic maintenance requirements for countertop ice machines are equivalent between various brands, makes and models.

3.4. Bunn-O-Matic My Café® Model 44500.0000 or Bunn Axiom Series Coffee Maker (QTY 79) – includes in-line water filter; one water filter services two coffee makers.

Makes and model numbers may vary over time depending upon lifecycle replacement variables. Periodic maintenance requirements are equivalent between various Bunn-O- Matic makes and models.

3.5. Bunn-O-Matic Dual® TF ThermoFresh® DBC® Coffee Maker (QTY 3) – includes in-line water filters. Makes and model numbers may vary over time depending upon lifecycle replacement variables. Periodic maintenance requirements are equivalent between various Bunn-O-Matic makes and models.

3.6. Medium Duty Microwave Oven, 1000 Watt, Avg 1.2 Cu. Ft volume (QTY 60) – Amana Model RCS10TS or Avanti Model MO1108SST – or equivalent. Makes and model numbers may vary over time depending upon lifecycle replacement variables. Periodic maintenance requirements are equivalent between various brands, makes and models.

The Government maintains an inventory of microwave ovens that are available for immediate exchange.

3.7. True Manufacturing Commercial Refrigerators/Freezers Model T43 or T49DT (QTY 28). Makes and model numbers may vary over time depending upon lifecycle replacement variables. Periodic maintenance requirements are equivalent between various brands, makes and models.

Attachment A includes comprehensive maintenance/service requirements for individual appliances. Attachment A also includes scheduled service frequencies (monthly, quarterly, or semiannual) as well as original equipment manufacturer (OEM) references and important notes pertaining to individual and specific services. Electronic copies of all OEM references are readily available via manufacturer web sites (see Attachment A). The publications listed within this document are incorporated by reference as setting quality, performance, and design standards for work required. Unless a specific date is provided, references are for the current edition published at the time of performance, to include any addenda or errata published by the issuing organization. The Contractor is responsible for obtaining access to all referenced documents at their own expense.

Attachment B provides a detailed inventory of specific appliances, quantities and respective C2F appliance locations. It is important to note that the scope of maintenance and sanitization services includes primarily common use C2F spaces which are widely accessible; however, access to some appliances will require coordination with the C2F Facilities Management Office (Phone 402-912-4300) or the respective USSTRATCOM directorate where the appliance is located. Common use spaces are defined as kitchenettes or similar shared use areas which are accessible by personnel from across the organization.

Additionally, unless specified in Attachment B, appliances found in private kitchenettes or front office kitchenettes are not included within the scope of appliance maintenance services.

4. Initial Maintenance and Inspections. The Contractor shall have 90 days after the first day of performance to deliver initial maintenance and inspection services (per Attachment A).

During the course of initial maintenance/inspection, the contractor shall identify any discrepancies from the appliance inventory list provided in Attachment B.

4.1. CDRL A001, Initial Appliance Maintenance and Inspection Report. The Contractor’s initial maintenance service shall include an assessment of appliances and their current condition. Findings shall be documented in an Initial Appliance Assessment Report (CDRL A001); the report shall include recommendations for repair or replacement of appliances based upon the Contractor’s overall evaluation of condition. Contractor’s initial assessment report shall include:

Appliance location

Appliance make, model, and (if appropriate) serial number

Maintenance performed

Recommended repairs

Date of initial inspection

Inspector’s name and company

Statement of the overall condition of the appliance

The Initial Appliance Maintenance and Inspection Report shall be submitted electronically to the Contracting Officer’s Representative (COR) following completion of initial maintenance and inspection services. CDRL A001 is essentially the compilation of CDRL A002 (Monthly Appliance Maintenance Service Checklist);

CDRL A003 (Quarterly Appliance Maintenance Service Checklist) and CDRL A004 (Semiannual Appliance Maintenance Service Checklist) and establishes initial baseline maintenance services for all appliances. CDRL A001 is due within 90 calendar days of the first day of performance and is the formal record of initial maintenance services performed. CDRL A001 is the baseline supporting document for approval of the initial invoice for all first-time maintenance/cleaning and sanitization services (monthly, quarterly, and semiannual services).

5. Preventive Maintenance, Appliance Cleaning, and Appliance Sanitization Services.

(Monthly Cleaning/Sanitization – CLIN X001, Quarterly Cleaning/Sanitization – CLIN X002, Semiannual Cleaning/Sanitization – CLIN X003). The contractor shall perform cleaning, sanitization, and maintenance services in accordance with (IAW) the PWS, manufacturers’ operation and maintenance manuals, and generally accepted commercial practices.

5.1. Monthly Microwave Oven and Refrigerator Services (CLIN X001). Monthly services include general sanitization and/or cleaning of designated microwave ovens and designated commercial refrigerators/freezers (See Attachment A - Appliance Maintenance/Sanitization Planning Table and Attachment B - C2F Appliance Configuration/Location Table).

5.1.1. CDRL A002, Monthly Appliance Maintenance Service Checklist. The contractor shall develop a Monthly Maintenance Service Report/Checklist (CDRL A002) for all monthly services. Elements of the checklist shall include the following service data:

Appliance description and location

Appliance make, model, and (if appropriate) serial number

Maintenance performed (e.g. monthly cleaning/sanitization)

Date of service

Service technician’s name and company

Recommended repairs or noted defects (not covered under monthly maintenance)

Next Service Due Date

CDRL A002 is due within 2 business days of service delivery; Monthly Appliance Maintenance Service Checklist(s) shall be assembled and maintained in clear durable reclosable document pouches which are maintained at the appliance install location; monthly CDRL reports shall be consolidated with similar A003 and A004 checklists in a designated centralized kitchenette drawer. It is the Contractor’s responsibility to provide document pouches and to maintain accurate records – ensuring CDRL A002 reports are maintained and updated monthly at each respective appliance location. Monthly maintenance checklists and recloseable pouch shall be clearly marked/labeled:

The Contractor shall maintain copies of all monthly maintenance reports (CDRL A002). In the unlikely event that a maintenance record is inadvertently lost or discarded from a pouch (or centralized kitchenette drawer) – and upon request of the Contracting Officer’s Representative – the Contractor shall provide a copy of the respective monthly maintenance record. CDRL A002 is the formal record of monthly services performed and is used as a supporting document for approval of monthly invoices.

5.2. Quarterly Services (CLIN X002). Quarterly services include general sanitization and/or cleaning of designated C2F commercial coffee makers. Designated coffee machines include Bunn My Café® MCO series K-Cup Coffee Makers and Bunn Axiom Series DV-APS Airpot Coffee Makers (See Attachment A - Appliance Maintenance/Sanitization Planning Table and Attachment B - C2F Appliance Configuration/Location Table).

The C2F Facilities Management Office maintains an inventory of spare Bunn MCO series K-cup machines which will be available to the Contractor to facilitate immediate replacement. Contractor shall coordinate with the C2F Facilities Manager or COR to facilitate access to spare coffee makers.

Unless otherwise approved by the COR, the Contractor shall use only OEM Bunn repair parts and/or OEM authorized repair services for Bunn-O-Matic brand coffee makers.

Additionally, coffee maker repairs which are expected to exceed 25% of the coffee maker replacement cost will be salvaged – subject to direction of the COR.

5.2.1. CDRL A003, Quarterly Appliance Maintenance Service Checklist(s). The contractor shall develop a service checklist for all quarterly services (CDRL A003).

Elements of the checklist shall include the following service data:

Appliance description and location

Appliance make, model, and serial number

Maintenance performed (e.g. monthly cleaning/sanitization)

Date of service

Service technician’s name and company

Recommended repairs or noted defects (not covered under quarterly maintenance)

Next Service Due Date

CDRL A002

MONTHLY C2F APPLIANCE

MAINTENANCE RECORDS

DO NOT DISCARD

CDRL A003 is due within 2 business days of service delivery; Quarterly Appliance Maintenance Service Checklist(s) shall be assembled and maintained in clear durable reclosable document pouches which are maintained at the appliance install location; quarterly CDRL reports shall be consolidated with similar A002 and A004 checklists in a designated centralized kitchenette drawer. It is the Contractor’s responsibility to provide document pouches and to maintain accurate records – ensuring CDRL A003 reports are maintained and updated quarterly at each respective appliance location. Quarterly maintenance checklists and recloseable pouch shall be clearly marked/labeled:

The Contractor shall maintain copies of all quarterly maintenance reports/records (CDRL A003). In the unlikely event that a maintenance record is inadvertently lost or discarded from the pouch (or centralized kitchenette drawer) – and upon request of the Contracting Officer’s Representative – the Contractor shall provide a copy of the respective quarterly maintenance record. CDRL A003 is the formal record of quarterly services performed and is used as a supporting document for approval of quarterly invoices.

5.3. Semiannual Services (CLIN X003). Semiannual services include thorough cleaning and sanitization of all USSTRATCOM commercial ice machines and replacement of water filters supporting designated C2F coffee makers and/or commercial ice machines.

5.3.1. Ice Machine Cleaning and Sanitization Services. The contractor shall develop a service checklist for each unique ice machine listed in Attachment A. The checklist shall identify the tasks, services, and inspections required for each cleaning and sanitization service per the OEM service manual. Contractor shall provide all cleaning/sanitization materials, equipment, labor and supervision necessary to execute the full scope of ice machine cleaning and sanitization services as represented in Attachment A.

Unless otherwise approved by the COR, all ice machine cleaning services require complete disassembly, cleaning, and sanitization per OEM technician’s handbook/maintenance manuals – according to "Heavily Scaled Cleaning Procedures." Contractor shall ensure ALL visible and hidden hard water/mineral deposits are completely removed – including the drainage/evaporation tray and the front ice dispenser chute. Services further include QTY 1 spare ice machine; spare machine maintained in C2F Facilities Management storage space.

Contractor shall further use only OEM approved ice machine cleaner and sanitization materials (identified in Table 1 below). Use of non-OEM approved cleaning/sanitizing solutions can potentially damage internal ice machine components and are subject to strict approval of the COR.

CDRL A003

QUARTERLY C2F APPLIANCE

Table 1

Note: Manitowoc Models RNS020 and CNF202A are nearly identical in functionality and overall appearance (it is difficult to recognize differences without referring to individual data plates). Both machines use the same cleaning/sanitization solutions and share most repair parts. Model CNF202A represents Manitowoc’s latest revision of the model RNS020.

The C2F Facilities Management Office (Phone 402-912-4300) maintains one (3) spare Manitowoc counter-top ice machine which will be available to the Contractor to facilitate immediate replacement of any machine which cannot be repaired in place or a machine that is removed from service while awaiting parts or off-site repairs. Contractor shall coordinate with the C2F Facilities Management Office (Phone: 402-912-4300) or COR to facilitate access to the spare ice machine.

No additional cost shall be charged to the government for any parts, labor, or materials related to semiannual cleaning/sanitization services. Any required repair parts or materials deemed above and beyond the scope of semiannual cleaning/sanitization services (as prescribed by the applicable OEM service manual) shall be submitted to the Contracting Officer (CO) or COR within 5 business days (parts and labor) for the respective repair service – see Paragraph 5.4. The Contractor shall proceed with repair services only upon written notification from the CO or COR. The Government may optionally choose to execute repairs using the Government Purchase Card (GPC) procedures.

5.3.2. Semiannual Replacement of Water Filters. Contractor shall provide and install replacement of water filters supporting designated C2F coffee makers and/or commercial ice machines. Replacement water filters are identified in Attachment A and are an important part of semiannual services. Contractor shall not deviate from designated brand or part numbers associated with replacement filters without coordination and approval of the COR. Prior to installation of a replacement water filter, the Contractor shall clearly write on the side of the new filter – in permanent marker – the replacement date of the respective water filter. Installation of new water filters must also strictly follow OEM installation instructions – including running water through each individual filter for minimum 5 minutes (or longer) until water runs clear (see Attachment A and OEM filter installation instructions).

Water filter replacement services also include end-to-end inspection of appliance water supply lines and water fittings for potential leaks or damage. Water supply lines are defined as 1/4” or 3/8” flexible polypropylene/copper tubing; water supply lines are an integral part of each ice machine or coffee maker installation and extend from the back of the appliance to the corresponding shut-off valve located on the wall behind the appliance. In the event of a damaged water supply line/fitting (usually encountered during replacement of a water filter), the Contractor shall immediately shut off the water supply and notify the C2F Facilities Management Office. Repair of water supply lines/fittings will be managed under Paragraph 5.5 (Repair Services – Government Reimbursement for Parts). The Government may optionally choose to execute repairs using the Government Purchase Card (GPC) procedures or through separate contract action (depending on the location and/or severity of the leak).

No additional costs shall be charged to the government for replacement water filters or associated filter installation labor.

5.3.3. CDRL A004, Semiannual Appliance Maintenance Service Checklist. The contractor shall develop a service checklist for all semiannual services (CDRL A004). Elements of the checklist shall include the following service data:

Appliance description and location

Appliance make, model, and serial number

Water filter replacements – coffee machine and/or ice machine water filters

Maintenance performed (e.g. monthly cleaning/sanitization and/or filter replacement)

Date of service

Service technician’s name and company

Recommended repairs or noted defects (not covered under semiannual maintenance)

Next Service Due Date

CDRL A004 is due within 2 business days of service delivery; Semiannual Appliance Maintenance Service Checklist(s) shall be assembled and maintained in clear durable reclosable document pouches which are maintained at the appliance install location; semiannual CDRL reports shall be consolidated with similar A002 and A003 checklists in a designated centralized kitchenette drawer. It is the Contractor’s responsibility to provide document pouches and to maintain accurate records – ensuring CDRL A004 reports are maintained and updated monthly at each respective appliance location. Semiannual maintenance checklists and recloseable pouch shall be clearly marked/labeled:

The Contractor shall maintain copies of all semiannual maintenance reports/records (CDRL A004). In the unlikely event a maintenance record is inadvertently lost or discarded from the pouch (or centralized kitchenette drawer) – and upon request of the Contracting Officer’s Representative – the Contractor shall provide a copy of the respective semiannual maintenance record. CDRL A004 is the formal record of semiannual services performed and is used as a supporting document for approval of semiannual invoices.

5.4. Service Calls (CLIN X004). Service calls are defined as individual telephone calls (trouble calls) made by an authorized C2F Facilities Manager, or COR, which require the Contractor to respond on-site to investigate and/or troubleshoot various appliance faults or failures. Calls that do not require on-site response are not chargeable or reimbursable. Pricing for individual service calls shall be established on a firm fixed priced basis per on-site service call. The expected number of service calls per year is 24

– two (2) per month. On-site service calls shall be performed strictly during normal business hours – 8 a.m. to 5 p.m., Monday through Friday. The contractor shall provide a point of contact to receive service calls during normal business hours (8 a.m. to 5 p.m.)

– 9 hours per day, 5 days a week. Unless otherwise agreed by the COR or Contracting Officer, the Contractor shall respond on-site within 72 hours (3 business days) of the respective service call.

As specified in Paragraph 5.5 (Repair Services), the Contractor shall evaluate designated appliance(s) for required repair(s) and provide a repair service quote to return appliance(s) back to normal operation (CDRL A005). The Government’s preference is to manage individual minor repairs via Government Purchase Card procedures; however, depending on the relative scope of repairs or combined cost of multiple repairs, the Government may choose to manage services under CLIN X005. In all cases, the Contractor must receive written notification to proceed with repairs from the CO or COR prior to ordering any parts or proceeding with repairs.

5.5. Repair Services – Government Reimbursement for Parts and Repair Services (CLIN X005). As referenced in Paragraph 5.4, the contractor must receive written authorization from the CO or COR prior to ordering any repair parts or proceeding with any appliance repair services. The Contractor shall prepare and submit a comprehensive quote and bill of materials (BOM) for all repair services and repair parts (CDRL A005).

The quote shall include all labor costs – including subcontractor labor costs – and shall be itemized per labor category (e.g. appliance mechanic, general maintenance worker, service order technician, or similar). The quote shall include the hourly labor rate per

CDRL A004

SEMIANNUAL C2F APPLIANCE

labor category, and the number of hours required to perform repairs. The bill of materials shall include manufacturer part numbers, descriptions, quantities, and unit prices for each individual repair part. The Contracting Officer’s Representative will evaluate the repair services quote and priced BOM to validate Contractor pricing for replacement part(s) and/or repair service(s). Unless otherwise agreed by the Contracting Officer or COR, the repair services quote shall be provided within 14 calendar days from the corresponding on-site service call. The objective is to return appliances to full operation with 60 days of the initial service call.

The repair/reimbursement process does not apply to consumables or repair parts that are normally delivered/installed during performance of the periodic monthly, quarterly, or semiannual maintenance services (e.g. installation of replacement water filters). All replacement parts must meet OEM specifications.

5.5.1. Consumables/Miscellaneous Material Items. Consumables and miscellaneous material items shall be provided at no additional cost to the Government.

Consumables/miscellaneous materials include cleaning and sanitization solutions;

cleaning materials/tools; lubricants; wire ties; tapes; nuts; bolts; and similar bench stock items whose use is not defined until time of service.

6. Future Growth. The Government may choose to add certain appliances to the scope of monthly, quarterly or semi-annual maintenance. The Government may also choose to add one-time or short-duration services for specific low-use appliances or for maintenance services associated with C2F kitchenettes (services not already covered under separately contracted services). The Government will provide the scope of additional services and/or the OEM make, model number, and serial number of new appliances. New appliances/services may or may not be similar to existing services (appliances maintained under baseline monthly, quarterly, or semiannual services). Examples of future growth include (but are not limited to):

Periodic maintenance/repair of washing machines and/or dryers.

Periodic maintenance/repair of commercial dish washer(s).

Maintenance of commercial food service appliances (e.g. food warming equipment).

Integration and maintenance of alternate water filtration system(s) (e.g. Hoshizaki twin cartridge system or EverPure cartridge system).

Maintenance of outdoor appliances (outdoor gas/propane operated barbeque grills).

Upon request of the Contracting Officer and/or COR, the contractor shall submit a cost estimate supporting future growth of appliance maintenance services. Depending on the nature of the requirement, the Government’s intent will be to incorporate future growth services into the body of either monthly (CLIN X001), quarterly (CLIN X002), or semiannual maintenance services (CLIN X003).

Future growth may result in minor modifications of the PWS; once the negotiated value and the scope of a future service is approved, the Contractor will perform additional services as specified within the body of this PWS (or future PWS modification) as directed by the

Contracting Officer. Future growth is contingent on funds availability and will be transferred to appropriate CLIN (CLINs X001, X002, X003, X004, or X005).

6.2 Future Growth Report (CDRL A006) The Contractor will follow the service intervals listed within the body of respective future growth requests and coordinate with the Contracting Officer and/or the COR – as appropriate – for clarification of requirements.

Contractor shall submit Future Growth Service Report (cost estimate) within 30 days of notification.

7. Services Summary. Contract service requirements are summarized in performance objectives that relate directly required service levels. The performance threshold briefly describes minimally acceptable levels of service required for each requirement (See Table 2 below). The Service Summary and the Contractor's Quality Control Plan provide information on contract requirements; the expected level of performance; and the expected method of government surveillance/confirmation of services provided. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

Performance Objective

PWS

Paragraph References

Performance Threshold

Perform Initial Maintenance and Inspections. Maintenance and inspections performed and an accurate report is delivered within 90 days (base year only).

4.1 5.1.1, 5.2.1, and 5.3.3

100% of all appliances inspected and accurate reports (CDRLs A001, A002, A003, and A004) are delivered per the requirements of respective PWS paragraphs.

Monthly Services. Monthly maintenance services performed (clean microwave ovens and refrigerators); delivery of accurate CDRL reports within 2 business days of service performance.

5.1, and 5.1.1

Two (2) valid defects per year

Quarterly Services. Quarterly maintenance services performed (clean/sanitize C2F coffee makers);

delivery of accurate CDRL reports within 2 business days of service performance.

5.2, and 5.2.1

Two (2) valid defects per year

Semiannual Services. Semiannual maintenance services performed (clean/sanitize C2F ice machines;

replace designated water filters);

delivery of accurate CDRL reports within 2 business days of service performance.

5.3 5.3.1, 5.3.2, and 5.3.3

Two (2) valid defects per year

Service Calls. On-site response time within three (3) business days.

5.4 Two (2) valid defects per year

Repair Services. Repair services quote within 14 days of on-site service call(s).

5.5 Three (3) valid defects per year

Future Growth. Future Growth service estimate(s) submitted within 30 days of notification. Perform all future growth services, inspections, service calls and reports listed in the

PWS.

6.1

Future Growth service estimates submitted within time designated frame (30 days).

Follow the OEM service manuals. Attachment A, 3, 4, 5

All appliances maintained IAW OEM service manuals and generally accepted commercial practices.

CDRLS 9 One (1) valid defect per year Table 2

7.1. Quality Control Plan (QCP) (CDRL A009). The Contractor shall develop and maintain a quality control program to ensure services are performed IAW commercial standards and services identified within this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance or continual repeat of defective service does not occur. A written Quality Control Plan shall be submitted to the Contracting Office for review, feedback and approval. The plan shall be submitted within thirty (30) calendar days of contract award. The plan shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

7.2. Quality Assurance. The government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by monitoring performance of specific tasks – physically checking completed tasks; investigating customer complaints; conferring with customer stakeholders and/or C2F Facilities Managers; or otherwise inspecting results to determine whether or not performance meets standards outlined in this PWS and/or OEM services documentation. The COR will use the contractor’s work schedule to record surveillance results. Results of the surveillance then becomes the official Air Force record of the Contractor’s performance.

When performance thresholds have not been met a Corrective Action Report (CAR) (See Appendix 2) – or Customer Complaint Record (CCR) (See Appendix 3) – may be submitted to the Contracting Officer for escalation back to the Contractor. The Contractor shall respond to the CAR or CCR IAW instructions provided and return it to the CO within ten (10) business days of receipt.

8. Reports. The contractor shall develop and submit the following reports: Initial Inspection Report; Monthly Appliance Maintenance Service Report; Quarterly Appliance Maintenance Service Report; Semiannual Appliance Maintenance Service Report; Repair Service Report (Quote), Future Growth Report (Quote), Appliance Maintenance Services Schedule Report, and the Listing of Employees. The contractor shall not destroy any records pertaining to the equipment, services and employees provided under this contract. The contractor shall be required to provide within five (5) working days a copy of any record requested by the COR.

8.1. Initial Inspection Report (CDRL A001). The report shall have the initial assessment of all appliances referenced in Attachment A and Attachment B and their current condition.

The report shall also include recommendations for repair or replacement to keep the system in optimum operation. See Paragraph 4.1 for additional details.

8.2. Monthly Appliance Maintenance Service Report/Checklist (CDRL A002). The contractor shall develop a Monthly Maintenance Service Report/Checklist for all monthly appliance maintenance services. The Monthly Appliance Maintenance Service Report/Checklist shall be assembled and maintained in clear durable reclosable document pouches which are maintained at the appliance install location; monthly CDRL reports shall be consolidated with similar A003 and A004 reports/checklists in a designated centralized kitchenette drawer. The report shall identify service tasks and inspections that were performed – and not performed – including a description of any corrective action that is necessary to satisfy full completion of performance tasks. See Paragraph 5.1.1 for additional details.

8.3. Quarterly Appliance Maintenance Service Report/Checklist (CDRL A003). The contractor shall develop a Quarterly Maintenance Service Report/Checklist for all quarterly appliance maintenance services. The Quarterly Appliance Maintenance Service Report/Checklist shall be assembled and maintained in clear durable reclosable document pouches which are maintained at the appliance install location; quarterly CDRL reports shall be consolidated with similar A002 and A004 reports/checklists in a designated centralized kitchenette drawer. The report shall identify service tasks and inspections that were performed – and not performed – including a description of any corrective action that is necessary to satisfy full completion of performance tasks. See Paragraph 5.2.1 for additional details.

8.4. Semiannual Appliance Maintenance Service Report/Checklist (CDRL A004). The contractor shall develop a Semiannual Maintenance Service Report/Checklist for all semiannual appliance maintenance services. The Semiannual Appliance Maintenance Service Report/Checklist shall be assembled and maintained in clear durable reclosable document pouches which are maintained at the appliance install location; semiannual CDRL reports shall be consolidated with similar A002 and A003 reports/checklists in a designated centralized kitchenette drawer. The report shall identify maintenance tasks and inspections that were performed – and not performed – including a description of any corrective action that is necessary to facilitate full completion of performance tasks.

See Paragraph 5.3.3 for additional details.

8.5. Repair Services Report/Quote (CDRL A005). The contractor shall submit a detailed quote with part numbers, labor, overhead, profit, cost, and estimated time of completion to the COR. The COR will review and validate the Contractor's estimate. The Contractor shall receive written authorization from the CO/COR prior to ordering any parts or proceeding with repair services. See Paragraphs 5.4 and 5.5 for additional details.

8.6. Appliance Maintenance Services Schedule Report (CDRL A007). The Contractor shall submit an Appliance Maintenance Service Schedule within 45 calendar days of contract award. The Contractor shall coordinate with the COR and/or the C2F Facilities Management Office for access to building locations listed in Attachment B (C2F Appliance Configuration/Location Table) and shall submit a planned work schedule(s) to the COR for approval. The schedule shall break down the facility – including appliance locations – and provide expected dates that monthly, quarterly, and semiannual services will occur (for the entire year). Before the beginning of each option year and after the option period is awarded, the Contractor shall submit updated Appliance Maintenance Services Schedule(s) applicable to the option period. The schedule may be submitted electronically using a file format compatible with Government software programs such as "Microsoft Office" software.

8.6.1. Schedule Changes. The COR shall have the ability to adjust Contractor schedules on an occurrence basis (non-permanent) due to USSTRATCOM operational priorities or Offutt AFB operational priorities at no additional cost to the Government.

8.7. Listing of Employees (CDRL A008). The contractor shall maintain a current listing of employees that they shall submit within 30 calendar days after contract award. The list shall include the employee's name (Last, First, M.I.), date of birth, SSN, driver's license number, state, U.S. Citizenship Status and AF 75 number (Visitors/Vehicle pass). The list shall be maintained on and provided to the Government in log form on the electronic submittal tracking system. The list shall be updated within 30 calendar days of an employee's change in status, to include the addition of new employees.

9. Deliverables and Deliverables Management. The contractor shall provide deliverables as specified in the PWS and DD Form 1423, Contract Data Requirements List (CDRL). CDRL deliverables are reflected in Table 3 below:

Exhibit Title Frequency Format

A001 Initial Inspection Report:

Verification of workload and conditions.

Once only – within 90 calendar days of contract award, base year only.

Microsoft Office compatible.

A002

Monthly Appliance Maintenance Service Report (Microwave Ovens and Refrigerators/Freezers)

Every month – two (2) business days after completion of monthly services.

Microsoft Office compatible.

A003

Quarterly Appliance Maintenance Service Report (C2F Commercial Coffee Makers)

Every three (3) months – two

(2) business days after completion of quarterly services.

Microsoft Office compatible.

A004

Semiannual Appliance Maintenance Service Report (C2F Commercial Ice Machine Maintenance and Water Filter Replacement Service Report)

Every six (6) months – two (2) business days after completion of semiannual services.

Microsoft Office compatible.

A005 Repair Service Report (Quote) Service call report/quote due within 14 business days after onsite response.

Microsoft Office compatible.

A006 Future Growth Service Report (Future Growth Estimate)

Within 30 days of notification.

Microsoft Office compatible.

A007 Schedule Report 45 calendar days after contract award; Before beginning each option year.

Microsoft Office compatible.

A008 List of Employees

30 days after contract award.

Updated within 30 days after employee work status (or information) changes.

Microsoft Office compatible.

A009 Quality Control Plan (QCP) Submitted within thirty (30) calendar days of contract award.

Microsoft Office compatible

Table 3

SECTION II

GOVERNMENT/CONTRACTOR FURNISHED RESOURCES

1. Government Furnished Resources: Government furnished resources includes electricity, sewage and water, which will be available where existing. Restrooms and eating facilities (USSTRATCOM cafeteria) are available.

2. Contractor Furnished Resources: The Contractor shall provide all equipment, materials, parts, supplies, and components to perform the requirements of this contract. Semiannual ice machine cleaning and ice machine sanitization services are expected to require a mobile wash caddy (or multiple caddies) with separate reservoirs for cleaning solutions vs.

sanitization solutions. The Contractor shall ensure mobile wash caddies are stable and secure

– minimizing the potential for accidental spillage of corrosive cleaning/sanitization solutions.

For example, unsecure buckets on a flat rolling cart are not acceptable.

The Contractor shall ensure all employees practice utilities conservation. Alterations or temporary connections to government utilities shall be the responsibility of the Contractor;

and shall be restored to the original condition upon completion of various maintenance services. No temporary connections will be allowed until the Contractor has submitted a detailed plan for the connection and has received approval from the C2F Facilities Management Office for the connection as planned. The plan shall include a detailed description on how the connection will be restored to its original condition or better.

The Contractor shall be responsible for safeguarding all government property provided. The Contractor shall ensure facilities, equipment, and materials are properly secured at the close of each work period.

SECTION III

GENERAL INFORMATION

1. General Information

1.1. Worksite: The worksite shall be maintained in a clean manner at the end of each workday. Contractor shall clean and restore jobsite to its original or better condition within two (2) business days after project completion.

1.2. Protection of Government Property and Personnel: The Contractor shall be solely responsible while at the work site for complete protection of Government personnel, property, equipment, and buildings, as well as Contractor-owned property/equipment from injury and/or damage.

The Contractor shall provide appropriate types of shielding, barricades, warning signs and any other protection necessary to protect equipment, Contractor personnel, and Government personnel, in areas where work is performed – this includes protection from injury, damage, and/or contamination during the term of the Contract.

Unless otherwise approved by USSTRATCOM Facilities Management or the Contracting Officer’s Representative, protection shall be installed at the beginning of the work period and removed as soon as the work is complete.

The Contractor shall be held financially responsible for any damage, as determined by the Contract Officer or Contracting Officer’s Representative, caused by the Contractor’s personnel, equipment, procedures or materials used in the performance of the work under this Contract. This includes damage to interior flooring/carpeting, kitchenette cabinets, and/or damage to glass or similar hard surfaces found within kitchenette spaces. Special care must be observed when maneuvering equipment inside of the C2F facility. Protective covers (e.g.

tarps or cloth sheeting) may be required to protect flooring or ancillary surfaces from spillage of cleaning solutions which could occur during performance.

The Contractor shall immediately notify USSTRATCOM Facilities Management or the Contracting Officer’s Representative in the event of any damage to Government property caused by the Contractor’s personnel, equipment, materials or processes, or damage discovered prior to the beginning of the work.

The Contractor shall promptly repair, or cause to have repaired, to the satisfaction of the USSTRATCOM Facilities Manager or the Contracting Officer’s Representative, any and all damage caused by the Contractor’s personnel, equipment, to include the procedures and/or the materials used in the performance of the work under this Contract.

1.3. Debris Removal: Unless otherwise agreed by USSTRATCOM Facilities Management or the Contracting Officer’s Representative, the Contractor is responsible for removing all waste materials and debris from C2F work location(s) and discarding at a location off the premises of Offutt AFB in accordance with all federal and State regulations.

1.4. Contractor Personnel: The Contractor shall perform adequate background checks on all employees to validate U.S. citizenship and to validate that employees are legally allowed to work in the U.S. Naturalized citizens may be required to present their naturalization certificate to be eligible to apply for Offutt AFB access pass IAW DFARS 252.203-7001 (Prohibition on Persons Convicted of Fraud or Other Defense Contract- Related Felonies). The Contractor shall ensure that all employees and subcontractor employees have current, valid licenses and training necessary to perform their functions.

Any cost or time associated with obtaining licenses or training shall be at the Contractor’s expense.

All work shall be performed in a professional manner by employees/craftsmen who are qualified in the trade which they are employed.

The Contractor shall ensure that all employees are trained and qualified to operate specialized equipment such as a scissor lift, “hi-lo”, boom lift, or any other specialized equipment as required by industry standards. Certain activities may require the Contractor (including subcontractors) to submit documentation which demonstrates proper registration/licensing for the respective trade or equipment.

The Contractor shall immediately replace any individual not acceptable to the Government as directed by the CO.

The Contractor shall not employ any person who is currently or formerly an employee of the U.S. Government, if the employment of that person would create a conflict of interest.

1.4.1. Contract Manager. The Contractor’s Contract Manager (CM) shall be responsible for the overall performance of this contract and shall possess the necessary experience to provide direct oversight of all project activities. The CM shall have full authority to act for the Contractor. The CM shall provide overall contract management, including full authority to develop proposal responses;

negotiate and sign contracts; and provide subcontract purchasing and administration.

The CM and alternate(s) – who act for the Contractor when the CM is absent - shall be designated in writing prior to commencement of work. Subcontractors may not perform duties of the CM. The CM shall be able to speak, understand, and read the English language.

During the course of performance, the assigned contract manager (or alternate) shall be available within twos (2) business day to meet with government personnel to discuss on-going work or problem areas.

1.4.2. Superintendent. The Contractor’s Superintendent shall provide on-site supervision and visit the site routinely when work is being performed; submit periodic progress reports for each phase of maintenance activities; schedule and coordinate subcontractor and material suppliers, site visits, and inspections; and attend all status meetings, site visits, and pre-final/final inspections as required.

Subcontractors may not perform duties of the Superintendent. The Superintendent shall be able to speak, understand, and read the English language. Throughout the life of this contract, the Superintendent shall be available to meet within 72 hours of notification by the CO or USSTRATCOM Facilities Manager regarding project activities; the CO or Contracting Officer’s Representative must be able to access this individual at all times by phone or e-mail.

1.4.3. Subcontractors: All subcontractors shall be properly registered as in the state of Nebraska in their respective trades/specialties where required.

The Contractor shall coordinate the work of subcontractors and shall ensure coordination of work between various trades. The Contractor is responsible for any subcontractor work performed.

1.4.4. Contractor Dress and Conduct: Employees are expected to comply with reasonable dress and grooming standards based on comfort, productivity, health, and types of positions occupied. Attire shall be in good repair and shall not be considered offensive, disruptive, or unsafe. The Government is authorized to restrict base or facility access to any contractor employee or prospective contractor employee who is identified as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. In addition, a Contractor employee may be asked to provide proof of a government-issued badge at any time; the employee must comply with such request. In the case of a Contractor employee who is working on the base in a temporary capacity, the employee will be required to show their temporary pass showing they are on base legally.

1.4.5. Smoking Restrictions: Smoking is prohibited inside of all Offutt AFB buildings/facilities and/or within fifty (50) feet of flammable or combustible liquids.

Smoking is permitted in designated smoking areas only.

1.5. Site Safety:

1.5.1. Fire, Environmental, and Public Health Inspections. The Contractor is subject to routine fire, safety, environmental, or public health inspections by the CO or Government Safety Officer without notice. Any discrepancies noted shall be corrected immediately. If discrepancies cannot be immediately corrected, the Contractor shall remove the items from the installation. Any costs or time delays associated with correcting discrepancies are the sole responsibility of the Contractor.

The Contractor shall assume full responsibility and liability for compliance with the applicable regulations pertaining to the health and safety of personnel during the execution of work, and shall hold the Government harmless for any action on his part or that of his employees or subcontractors, which results in illness, injury, or death.

1.5.2. Regulatory Compliance. The Contractor shall comply with the relevant portions of Occupational Safety and Health Administration (OSHA) 1910 standards that are applicable to appliance maintenance services and cleaning/sanitization services.

1.5.3. Contractor’s Safety Plan: The Contractor shall establish and maintain a standard operating procedure for Accident Prevention, Safety, and Health (Contractor’s

Safety Plan). The Safety Plan shall be signed and approved by the Contractor’s Safety Director. The Contractor’s Safety Plan shall clearly designate the “Competent Person” who is overall responsible for job-site safety. The Competent Person means a person – because of knowledge, skill, training, and experience – who is capable of identifying existing and predictable hazards in the surroundings or working conditions which are unsanitary, hazardous, or dangerous to employees.

Required competency areas include:

Personal Protective Equipment Corrosive chemicals (ice machine cleaners and sanitizers) Electrical Ladders Fall Protection

The Safety Plan shall be provided as specified and submitted to the CO within 30 calendar days after contract award. The safety plan shall be subject to Government approval by the CO. Contractor compliance with the safety plan will be monitored by the Government.

1.6. Contractor Vehicles: The Contractor shall provide and maintain vehicles for transportation to meet the requirements of this contract. All vehicles used in the performance of this contract shall be maintained to present a clean, neat, and professional appearance at all times. Registration and Insurance must be current.

1.7. Wireless Electronics/Cell Phone Use/Photography: Cell phones (including all electronic tethered/wireless/Bluetooth accessories) are strictly prohibited within Building 1000 and within any USSTRATCOM facility. Photography of any sort is also strictly prohibited. Contractor employees shall not possess or use wireless electronic devices – including all “smart” devices (e.g. cell phones, tethered wrist watches, FitBits, cameras, electronic notepads, iPads, etc.) while working within the C2F (Bldg. 1000) or any USSTRATCOM facility. Wireless electronic devices shall be secured outside of Bldg.

1000 and USSTRATCOM. Contractor personnel who fail to adhere to electronic device restrictions are subject to detainment by Offutt AFB Security Forces and permanent loss or destruction of electronic devices. LEAVE THESE DEVICES AT HOME OR IN A PERSONAL VEHICLE. The use of cell phones while driving is also strictly prohibited unless using a hands-free device. Texting while driving is prohibited.

1.8. Environmental:

1.8.1. Hazardous Materials: Materials classified as hazardous by U.S. and Nebraska environmental rules, regulations, or laws shall be handled and disposal IAW those rules, regulations, or laws. Any cost provisions to meet these requirements shall be the sole responsibility of the Contractor. Any project delay to meet these requirements shall also be the sole responsibility of the Contractor.

1.8.2. Environmental FAR Provisions: In accordance with FAR Clause 52.223-3, Hazardous Material Identification and Material Safety Data, the Contractor shall list any hazardous material to be delivered under this contract.