1_PWS MCCES - v20200824.pdf

COMMERCIAL WI-FI INTERNET SERVICES

PERFORMANCE WORK STATEMENT

1. INTRODUCTION.

Marine Corps Communication-Electronics School (MCCES) located aboard the Marine Air Ground Task

Force Training Center (MAGTFTC)/Marine Corps Air Ground Combat Center (MCAGCC), Twentynine

Palms, California. This organization plans, develops, and teaches the Military Occupational Specialty (MOS) courseware for the entire Marine Corps communications field. This is a non-personal services contract to provide a Commercial Internet Service Provider (C-ISP) as a solution to modernizing the Information System

(IS) infrastructure. Commercial cable and fiber internet services with managed Wi-Fi and security services are needed to meet the intent of the Commandant of the Marine Corps (CMC), Deputy Commandant of

Information (DCI), Commanding General of Training and Education Command (CG TECOM), and the

MCCES Commanding Officer in modernizing the campus by providing a distance learning and blended learning course capability and to increase bandwidth to improve the quality of training provided to students.

2. GENERAL REQUIREMENTS.

2.1. Performance Standards. The Contractor shall provide all non-personal services including all management, supervision, personnel, transportation, tools, materials and other items and services necessary to construct, operate, and maintain reliable Internet to provide dedicated fiber-based Internet connectivity, managed Wi-Fi, and managed security services. The Contractor will offer a variety of transfer speeds in both cable and fiber optic formats. Email accounts shall not be included or provided with any Government package.

2.1.1 The Contractor shall provide the Government with the following internet speed options.

Internet Service – 50 Mbps

Internet Service – 100 Mbps

Internet Service – 200 Mbps

2.2. Government Responsibilities and Interface. The Contracting Officer Representative (COR) will have technical oversight and will execute responsibilities related to performance, deliverable acceptance, invoice certification, and coordination of work effort. The Regional Contracting Office (RCO) will interface with the prime Contractor’s representative for payment and contract administration issues.

2.3. Technical Performance Quality. The Contractor shall be responsible for establishing a staff compliment of personnel capable of handling the responsibilities of execution and coordination of team resources as defined in this performance work statement (PWS). The Contractor shall provide a Program Manager for the overall management of this requirement.

2.4. The Contractor shall not use the MCAGCC premises, facilities, properties, or utilities to generate business for or divert sales to, off-base Contractor-operated establishments.

3. SPECIFIC REQUIREMENTS.

3.1. The Contractor shall install cable or fiber to each of the locations designated in the schedule.

Bandwidth requirements shall be adjustable. The Government WILL NOT own or operate this network. The infrastructure will be operated by the Contractor. The Government will be responsible for the security of the Government Furnished Equipment (GFE) on the network and what devices will have access to the network.

3.2. The Contractor shall be responsible for providing the firewall and managed network security of the

Wi-Fi network. The Contractor shall be responsible for ensuring the identified rooms are furnished with managed Wi-Fi and security services. The Contractor shall be responsible for ensuring all appropriate DoD and Government security requirements are achieved, both physically and digitally.

3.2.1 Per Federal Information Processing Standard (FIPS) 199, the Contractor shall apply the appropriate set of impact baseline controls as required in the Federal Risk and Authorization Management Program

(FedRAMP) Cloud Computing Security Requirements Baseline document to ensure compliance to security standards. The FedRAMP baseline controls are based on NIST Special Publication 800-53, Revision 3, Recommended Security Controls for Federal Information Systems and Organizations (as amended), and also includes a set of additional controls for use within systems providing cloud services to the federal government.

3.2.2 The Contractor shall maintain a security management continuous monitoring environment that meets or exceeds the requirements in the Reporting and Continuous Monitoring as identified in this contract based upon the latest edition of FedRAMP Cloud Computing Security Requirements Baseline and

FedRAMP Continuous Monitoring Requirements.

3.2.3 FedRAMP Privacy Requirements: The Contractor shall be responsible for the following privacy and security safeguards:

(1) To the extent required to carry out the FedRAMP assessment and authorization process and

FedRAMP continuous monitoring, to safeguard against threats and hazards to the security, integrity, and confidentiality of any non-public Government data collected and stored by the

Contractor, the Contractor shall afford the Government access to the Contractor’s facilities, installations, technical capabilities, operations, documentation, records, and databases.

(2) If new or unanticipated threats or hazards are discovered by either the Government or the

Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party.

(3) The Contractor shall also comply with any additional FedRAMP privacy requirements.

(4) The Government has the right to perform manual or automated audits, scans, reviews, or other inspections of the Contractor’s IT environment being used to provide or facilitate services for the

Government. The Contractor shall be responsible for the following privacy and security safeguards:

(a) The Contractor shall not publish or disclose in any manner, without the Contracting

Officer’s written consent, the details of any safeguards either designed or developed by the Contractor under this contract or otherwise provided by the Government. Exception –

Disclosure to a Consumer Agency for purposes of C&A verification.

(b) To the extent required to carry out a program of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of Government data, the

Contractor shall afford the Government access to the Contractor’s facilities, installations, technical capabilities, operations, documentation, records, and databases ten (10) business days. The program of inspection shall include, but is not limited to:

authenticated and unauthenticated operating system/network vulnerability scans, authenticated and unauthenticated web application vulnerability scans, and authenticated and unauthenticated database application vulnerability scans. Automated scans can be performed by Government personnel, or agents acting on behalf of the Government, using Government operated equipment, and Government specified tools.

(c) If new or unanticipated threats or hazards are discovered by either the Government or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party. If Contractor chooses to run its own automated scans or audits, results from these scans may, at the Contracting

Officer’s discretion, be accepted in lieu of Government performed vulnerability scans. In these cases, scanning tools and their configuration shall be approved by the Contracting

Officer. In addition, the results of Contractor-conducted scans shall be provided, in full, to the Government.

(5) Sensitive Information Storage. Sensitive But Unclassified (SBU) information, data, and/or equipment will only be disclosed to authorized personnel on a Need-To-Know basis. The

Contractor shall ensure that appropriate administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, and/or equipment is properly protected. When no longer required, this information, data, and/or equipment will be returned to Government control, destroyed, or held until otherwise directed.

Destruction of items shall be accomplished by following NIST Special Publication 800-88, Guidelines for Media Sanitization. The disposition of all data will be at the written direction of the HQ COR, this may include documents returned to Government control; destroyed; or held as specified until otherwise directed. Items returned to the Government shall be hand carried or sent by certified mail to the COR.

(6) Protection of Information

(a) The Contractor shall be responsible for properly protecting all information used, gathered, or developed as a result of work under this contract. The Contractor shall also protect all Government data, equipment, etc. by treating the information as sensitive. All information about the systems gathered or created under this contract should be considered as Sensitive But Unclassified (SBU) information. It is anticipated that this information will be gathered, created, and stored within the primary work location. If contractor personnel must remove any information from the primary work area they should protect it to the same extent they would their proprietary data and/or company trade secrets. The use of any information that is subject to the Privacy Act will be utilized in full accordance with all rules of conduct as applicable to Privacy Act Information.

(b) The Government will retain unrestricted rights to government data. The requiring activity retains ownership of any user created/loaded data and applications hosted on

Contractor’s infrastructure, as well as maintains the right to request full copies of these at any time.

(c) The data that is processed and stored by the various applications within the network infrastructure contains financial data as well as personally identifiable information (PII).

This data and PII shall be protected against unauthorized access, disclosure or modification, theft, or destruction in accordance with FIPS 140-2. The Contractor shall ensure that the facilities that house the network infrastructure are physically secure.

(d) The data must be available to the Government upon request as soon as practicable, and shall not be used for any other purpose other than that specified herein. The contractor shall provide requested data at no additional cost to the government.

(e) No data shall be released by the Contractor without the consent of the Government in writing. All requests for release must be submitted in writing to the contracting officer

(KO).

(5) Security Classification. The preparation of the deliverables in this contract will be completed at a Sensitive but Unclassified level.

(6) Confidentiality and Nondisclosure

(a) The preliminary and final deliverables and all associated working papers and other material deemed relevant by the agency that have been generated by the Contractor in the performance of this contract, are the property of the U.S. Government and must be submitted to the COR at the conclusion of the contract or destroyed, at Contractor’s option, provided that Contractor may retain copies in strict confidence in connection with its internal document retention policy as applicable. The U.S. Government has unlimited data rights to all deliverables and associated working papers and materials.

(b) All documents produced for this project are the property of the U.S. Government and cannot be reproduced, or retained by the contractor, except as required under Contractor’s document retention policy as applicable. All appropriate project documentation will be given to the agency during and at the end of this contract. The Contractor shall not release any information without the written consent of the KO.

(c) Personnel working on any of the described tasks may, at Government request, be required to sign formal non-disclosure and/or conflict of interest agreements to guarantee the protection and integrity of Government information and documents.

(d) Disclosure of Information. Any information made available to the Contractor by the

Government shall be used only for the purpose of carrying out the provisions of this contract and shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract. In performance of this contract, the

Contractor assumes responsibility for protection of the confidentiality of Government records and shall ensure that all work performed by its subcontractors shall be under the supervision of the Contractor or the Contractor’s responsible employees. Each officer or employee of the Contractor or any of its subcontractors to whom any Government record may be made available or disclosed shall be notified in writing by the Contractor that information disclosed to such officer or employee can be used only for that purpose and to the extent authorized herein. Further disclosure of any such information, by any means, for a purpose or to an extent unauthorized herein, may subject the offender to criminal sanctions imposed by 18 U.S.C. §§ 1030.

(7) Data Jurisdiction. The Contractor shall provide the KO and COR with information identifying all data centers that the data-at-rest or data backup will reside. Subject to applicable law, Contractor shall guarantee that all data centers will reside within United States jurisdiction.

(8) Validated Cryptography for Secure Communications. The Contractor shall use only cryptographic mechanisms for secure communications and data-at-rest that are FIPS 140-2

Level 2 certified; level to be validated by the KO. All other mechanisms must be pre-approved by the KO.

3.3 The Contractor shall provide an initial MCCES specific “splash page” at no additional cost to the

Government. The goal of the splash page is to provide valuable information to MCCES students and personnel by conveying easy-to-understand instructions for connecting to Wi-Fi and providing MCCES-branded user experience.

3.3.1 The splash page will be coordinated through the COR.

3.3.2 The splash page will include:

(a) A background image relevant to MCCES that renders on laptop and mobile devices websites

(b) MCCES logo with link to MCCES website; and

(c) Clearly marked button that takes users to the internet.

3.3.3 Changes beyond the initial implementation of the splash page will require mutual agreement between the Government and Contractor.

3.3.4 Splash page samples include but are not limited to the following:

(a) Splash page representing “Welcome to the Information Warrior Network”: Splash page represents free useful links to academic website programs, services, available support, USMC and Command resource hyperlinks.

(b) Splash page representing “Access Code” required: Splash page can reinforce MCCES and

Information Warrior Network, local Command and provide any instructions before taking the user to the main internet.

3.4 The following is an estimated list of buildings, estimated access points (rooms) and their required bandwidth in Megabits Per Second (Mbps) for managed Wi-Fi.

Building Number Access Points (Rooms) Required Mbps

1632 6 100

1651 7 50

1652 7 50

1657 7 50

1661 50 200

1662 39 200

1664 50 200

1665 35 200

1666 35 200

1721 1 50

1737 16 200

1738 8 100

1747 10 100

1748 10 100

1757 12 100

1758 25 200

1761 28 200

1763 19 200

1766 36 200

1825 7 100

1826 3 100

1828 2 50

1828T1 1 200

1828T2 1 200

1828T3 1 200

1828T4 1 200

1828T5 1 200

1828T6 1 200

1828T7 1 200

1830 2 50

1831 15 50

1839 3 100

1843 2 50

1847 4 100

1848 26 100

1859 20 100

1859R2 2 50

1865 12 100

1952 3 100

2182R1 5 100

2182R2 5 100

3.5 The Contractor will only accept orders for equipment and service from the KO before beginning work.

The Contractor shall provide all necessary equipment for use by the Government to maintain service with clear and sufficient signal quality and reliability. The Contractor shall ensure connectivity shall not be hampered by inclement weather unless deemed a natural disaster. The Contractor shall retain title of, maintain, and replace as needed equipment required for services to function such as modems, Wi-Fi routers and gateways. Contractor-provided equipment costs shall be incorporated in the service

CLINS.

3.4.1 The Contractor shall not perform any repairs or maintenance to any contractor-provided equipment that is damaged as result of fire, water, other acts of nature, repairs by Government personnel, abuse, and any unauthorized alterations or modifications. The Contractor is authorized, however, to examine the equipment and provide the Government with a written estimated cost of repair. Any repairs performed without Contracting Officer’s authorization shall be at the

Contractor’s expense.

3.6 The Contractor shall not undertake any installation of any equipment or facilities on the base (including temporary equipment or facilities) without prior guidance or written consent of the KO. The Contractor shall install and maintain the infrastructure in a safe and reliable manner and in conformance with applicable federal regulations and national professional industry codes. The Contractor shall remove, replace, or modify any equipment or facilities, including drops, connection and cabling that the

Government determines to be unsafe, unsightly or otherwise unsuitable.

3.7 The Cyber Standard Operating Procedure (SOP) will be updated to reflect C-ISP and End User Device security policies.

3.8 The Contractor shall ensure the Government’s whitelist is applied to allow only “.mil”, “.gov”, and mission essential websites and services to be accessible from the GFE.

3.9 The Contractor shall ensure the Marine Corps Cyberspace Operations Group (MCCOG), Marine Corps

Cyberspace Command (MARFORCYBER), and Marine Corps Communication-Electronics School

(MCCES) have the required access to view, and locate artifacts on the provided infrastructure as a service. The Contractor shall ensure the afore-named entities have the required access to audit the provided infrastructure as a service.

3.10 Information Technology Security and Compliance. The Contractor shall comply with:

a. DoD security requirements for Contractors. This includes requirements for current operating system certification and security certification as appropriate. Contractor personnel that will work on data components that traverse the WAN must be in compliance with DoD Directive 8140.01 Cyberspace

Workforce Management.

b. Maintaining compliance with DoD Instruction 8510.01 Risk Management Framework (RMF) for DoD

Information Technology (IT), as required.

c. Privacy Act, and OMB Memorandum M-06-15, Safeguarding Personally Identifiable Information by implementing safeguards, as required, based on an augmented set of moderate impact, privacy controls listed in the latest version of National Institute of Standards and Technology, Special Publication 800-53, Security and Privacy Controls for Federal Information Systems and Organizations.

d. MCCES internal requirements for review and written approval of all hardware, software, and services by the MCCES Cybersecurity and Compliance Office and/or is listed on the Approved Product List (APL) in accordance with NIST, prior to purchase, as well as any additional communications (ports, protocols, and services) external to the MCCES Network boundary.

(1) Contractor warrants that Software meets Security Standard requirements. Contractor agrees to indemnify and hold MCCES harmless from any claims, damages, cause of action, costs and expenses arising out of or related to any breach of the warranty set forth in this paragraph.

(2) In the event that security vulnerabilities are identified on the Contractor’s Software, Contractor shall promptly notify the Contracting Officer and HQ COR and shall provide instructions to mitigate risk of that vulnerability being exploited. Contractor shall provide a patch release or security update within 10 days of a security vulnerability patch being provided to Contractor for distribution, and will provide support as necessary to properly deployed the patch or security update.

(3) Contractor will provide weekly reporting to the Contracting Officer and HQ COR from the date of identification through remediation of vulnerability as to the status of the situation, the pertinent parties and their current activities, support, provisions, etc.

e. The Contractor shall ensure that each subcontractor and service provider with involvement in or access to contractor network, signals and data is responsible for the security of the system to the same extent required by Contractor under this contract. The Contractor shall also include this and all information security compliance clauses in any subcontract that impacts this contract and the patrons served.

3.11 Software Engineering and Software Development Lifecycle Support

a. The Contractor shall develop and update mission criticality analysis(-es), vulnerability assessment(s), risk assessments(s), and identification and counter measurement implementation(s) for Mission-Critical

Functions, the failure of which would result in either Level I (Catastrophic) or Level II (Critical) compromise of mission capability.

b. Adapting the MIL-STD-882 (System Safety) (https://assist.dla.mil) definitions of criticality to mission criticality, the Contractor shall define the following criticality levels:

• Level I (Catastrophic) protection failure that results in total compromise of mission capability

• Level II (Critical) protection failure that results in unacceptable compromise of mission capability or significant mission degradation

• Level III (Marginal) protection failure that results in partial compromise of mission capability or partial mission degradation

• Level IV (Negligible) protection failure that results in little or no compromise of mission capability.

c. For each Level I and Level II Mission-Critical Function identified by the contractor in the criticality analysis, the Contractor shall identify the associated logic-bearing system components (e.g., hardware, firmware, and software) that implement, protect, or introduce vulnerability, to that function (hereafter referred to collectively as the “critical components”).

d. The Contractor shall demonstrate that the Contractor has mechanisms in place to effectively monitor the supply chain for critical components, understands how supply chain risk can be introduced through those components, and has implemented or plans to implement countermeasures to mitigate such risks.

e. The Contractor shall plan for and implement countermeasures that mitigate the risk of foreign intelligence or foreign influence, technology exploitation, supply chain and battlefield threats, and vulnerabilities that result in Level I and Level II protection failures of the system; countermeasures include the following:

(1) The application of supply chain risk management best practices, applied as appropriate to the development of the system. Supply chain risk management key practices may be found in the

National Institute of Standards and Technology (NIST) Interagency Report 7622, Notional Supply

Chain Risk Management for Federal Information Systems

(http://nvlpubs.nist.gov/nistpubs/ir/2012/NIST.IR.7622.pdf), and the National Defense Industrial

Association (2008) guidebook, Engineering for System Assurance, both publicly available

(http://www.acq.osd.mil/se/docs/SA-Guidebook-v1-Oct2008.pdf ).

(2) The enumeration of potential suppliers of critical components, as they are identified, including cost, schedule, and performance information and proposed selection decisions for the purposes of obtaining approval from the Government and engaging in the development of mutually agreeable risk management plans for the selected suppliers of critical components.

(3) The processes to control access by foreign nationals to program information, including, but not limited to, system design information, DoD-unique technology, and software or hardware used to integrate commercial technology.

(4) The processes and practices employed to ensure that genuine (i.e., not counterfeit) information and communications technology (ICT) are employed in the solution and that processes and requirements for genuine ICT are levied upon subcontractors. ICT includes all categories of ubiquitous technology used for gathering, storing, transmitting, retrieving, or processing information (e.g., microelectronics, printed circuit boards, computing systems, software, signal processors, mobile telephony, satellite communications, and networks). ICT is not limited to information technology (IT), as defined in section 11101 of title 40, U.S. Code. Rather, this term reflects the convergence of IT and communications.

(5) The processes used to protect both unclassified and classified DoD information, technical data

(e.g., source code), and computer software in the development and support environments (e.g., Government- or contractor-owned facilities and the integrated development environment) from entities without a need to know.

3.12 Supply Chain Risk. The Contractor shall mitigate supply chain risk in the provision of supplies and services to the Government. In order to manage supply chain risk, the Government may use the authorities provided by 10 U.S.C. 2302. In exercising these authorities, the Government may consider information, public and non-public, including all-source intelligence, relating to a Contractor’s supply chain. If the Government exercises the authority provided in section 10 U.S.C. 2302 to limit disclosure of information, no action undertaken by the Government under such authority shall be subject to review in a protest before the Government Accountability Office or in any Federal Court.

3.13 Customer Support Service. The Contractor shall conduct all of its business aboard the installation in a professional and courteous manner. In addition, the Contractor shall comply with customer service standards established by the Federal Communications Commission in accordance with the Cable

Television Consumer Protection and Competition Act of 1992.

3.13.1 Contractor shall provide customer support services to include the following:

(a) Provide a centralized twenty-four hours a day and seven (7) days a week Help Desk for the entire network. This Help Desk at a minimum will immediately respond to user issues, monitor service problems and/or disruptions. The Help Desk will maintain the Wi-Fi network and provide assistance in any user troubleshooting scenarios. The Help Desk will also be the support link for any user that requires a tutorial in navigation of the wireless network. Contractor will provide a toll free phone number and email link for all users to contact for support to be provided to the

Contracting Officer, HQ and Local COR’s within 2 weeks prior to first base installation “go-live”.

(b) Contractor shall use commercially reasonable efforts to provide reporting dashboard access to the

Contracting Officer and HQ COR or at a minimum the Contractor will provide a monthly report to the Contracting Officer and HQ COR providing at least the following at:

(1) Customer Care Help Desk reports detailing the opened/closed trouble tickets on a daily, weekly, monthly and total basis; speed of answering the call; abandon rate; average hold time; all other pertinent details.

(2) Service outages, time, date, duration, resolution and frequency. Identify if a technician was dispatched to resolve the problem or if the issue/problem was resolved remotely. Provide any other pertinent details.

(3) Consistent problems, provide a report to the HQ COR on the course of action to correct the matter and, if applicable, how to prevent the future occurrence.

(4) By site bandwidth at the daily minimum and maximum peak hours and Mb usage, actual throughput on the dedicated signals per month and any other analytical data used by industry to validate the usage at a site as adequate or too little or too much.

(5) Oversee and document all software/hardware modifications, add-ons and customizations for applications, menus, screens, interfaces, etc. provide administration for all system components as required for all system environments established to support the project. Monitor performance of all system components. Include all documentation on monthly status reports.

3.14 Infrastructure Routine Maintenance and Repair. The Contractor shall provide a service phone number to the Government. The Contractor will begin work on any service interruptions promptly and will make reasonable efforts to respond to service requests within two days. The Contractor shall provide routine and emergency repair/maintenance services. Routine maintenance and upkeep of the infrastructure shall be identified and scheduled with the customer. All service outages must be communicated to the customer 48-hours in advance.

4 SAFETY AND SECURITY REQUIREMENT

4.1 The Contractor shall conduct installation and maintenance activities in accordance with Occupational

Safety & Health Administration (OSHA), federal and base safety regulations. The Contractor will adhere at all times to the security regulations governing the installation. Compliance with OSHA for the protection of employees is exclusively the obligation of the Contractor. The Government assumes no liability or responsibility for the Contractor’s compliance or noncompliance with such responsibilities.

4.2 The Government will not provide safety equipment to the Contractor. The Contractor shall report to the

Contracting Office all accidents that occur in the performance of duties (installation, repair or removal) while aboard the installation within 24 hours. The Contractor shall submit a full damage report to

Government property and/or equipment by Contractor’s personnel to the Contracting Officer within 24 hours of occurrence.

4.3 The Contractor shall ensure all personnel or representatives entering the installation abide by all security regulations of the installation. The Government reserves the right to direct the removal of an employee for misconduct or for security reasons. Removal of the employee for misconduct or security reasons does not relieve the Contractor from full responsibility for performance.

4.4 The Contractor shall comply with installation rules and regulations for motor vehicle use while on the installation. All motor vehicles used in performance of this contract shall be registered, licensed, insured and in operational condition to meet local, state, and federal requirements.

5 PERFORMANCE REQUIREMENTS SUMMARY/QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP). The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

PRS No. Performance Objective Standard Performance

Threshold

Method of

Surveillance

1 The Contractor shall provide internet speed options of 50Mbps, 100

Mbps, and 200 Mbps.

(PWS 2.1.1)

The Contractor provided internet speed options as prescribed for locations designated in the schedule in accordance with the

PWS.

95% Successful Random

Sampling/COR

2 The Contractor shall install cable or fiber to each of the locations designated in the schedule. (PWS 3.1)

The Contractor installed cable or fiber to each of the locations designated in the schedule in accordance with the PWS.

98% Successful Random

Sampling/COR

3 The Contractor shall be responsible for providing the firewall and managed network security of the Wi-

Fi network (PWS 3.2)

The Contractor provided firewall and managed network security of the Wi-

Fi network.

98% Successful Random

Sampling/COR

4 The Contractor shall provide all necessary equipment for use by the

Government to maintain service with clear and sufficient signal quality and reliability. (PWS 3.5)

The Contractor provided all necessary equipment to maintain clear and sufficient quality and reliability.

95% Successful Random

Sampling/COR

5 The Contractor shall conduct all of its business aboard the installation in a professional and courteous manner in accordance with the PWS. (PWS 3.13)

The Contractor conducted business in a professional and courteous manner in accordance with the PWS.

No more than one

(1) validated customer complaint per month

Random

Sampling/COR

6 DELIVERABLES

Deliverable Frequency # of

Copies

Medium/Format Submit To

List of Equipment Upon award 1 Electronic/PDF KO/COR

Wireless Diagrams 15 days after wireless survey

1 Electronic/PDF KO/COR