1-Pre-Advertisement Notice Draft RFP No. GEN2129760P1, Shuttle Bus and Other Transportation Services for FLL.pdf

��+���,-./�01�2340�������56780029�,84�-:;�<079=�>=-:4?1=0-031:�69=@3.94�A1=�B1=0�C-8;9=;-29DE122FG11;�H:09=:-031:-2�I3=?1=0*�"J�K5LMNOPOQRSTUP �

��+���5BI6V�D�U8=.7-43:W�& �5XBU��

5 *)#�� ���

��5DDY��

��5N9@9=Z��� ����5 [3.7-92�[8229:�\U=3]-=F̂_�C-01F-�̀2-=/DB1=a94�\I209=:-09̂_]]8229:ba=1G-=;c1=WZ��

��5DD

�$�"�5DDZ����

����5<?9:DM:;d�B3@9De9-=�H:303-2Z���� �5B3@9�<:9De9-=�X9:9G-24����f �����&5N10�I??23.-a29������g�*�h�����5e94���

����i(���� �����+����#�j��k5T

DRAFT

��g�� �� .1!4/8� �� �g�� ��f� h���

��*���* +�,�" +-&./0�1��� �(������ �� ��� �((�"�����) 22 +-&./0�1��� 3 ������� �� ��� 4�56������� 22 +-&./0�1��� !"�2!"�(��� 7�����*��% 4��� 8���� !"�2!"�(��� 7�����*9:� ��%-�"7�;"���'� #��6�< !"�2!"�(��� 7�����*!$)��;� =�;�����9 >?@#�"6��� �"�,�A3��'�"��;� B��6� C��% 3< 4��� 8�����98�"���� 4$��� � C��#"���(�"������ !"�2!"�(��� 6�����* 4��� 8����� �(����� D ��'�"6����� ��E F�������� "�F��"�6����D 3�()��% =��E 5"�G��"9

$��(�9--���6�D6�;"���'�D;�6-6���HIIIIIIIIIIIIIIIIIJ

A�"A 5) ($���9

K2LMN2O@@2PMKOA

3��'�"��;� :�9

IIIIIIIIIQ

!"�2!"�(��� 7�����*��"�;����� 7�( #�"6��� N9 3��'�"��;� B��6� C 5��� �%%�%D G� ;�66��;� �66�%���� ) !"�2!"�(��� 7�����*D

?K��

?@?RA

?9@@ !7 S�# ?K��

?@?RA

N9@@ !7 S�# +�

4��";$T�U� VW�� ��X��������YZZ������U

�̂ �_̀_abcd/̀e�Z\ ��;�6�������� 7�" K@�$

?@?RA

>9>P!7 S�#Y ��� ̂f�������X g hT/ghTighj�eZ��f ��;�6�������� 7�) O�$

?@?MA

L9N?&7 S�#Y ��� ̂fk�l�� m g ��lU��X� Y ��� �̂ �_̀_abcd/̀e�Z\ ��;�6�������� 7�" ?L�$

?@?RA

>9KM!7

S�#Y ��� �̂ �_̀_abcd/̀] d̀nd_ceZ��f ��;�6�������� 7�"

KO�$

?@?RA

K@9>N&7 S�#Y������ �k���U�

o0������p] �̂ �_̀_abcd/̀e�Z\ ��;�6�������� q�5

KO�$

?@?RA

K@9K?&7 S4#r�Z r��ZX ��Z /�W r��ZX ��Z �����Wi��U�\������� h�s���� ���Xe�Z\ ��;�6�������� q�5

KL�$

?@?RA

K9>P!7 S4#r�X ��k�Z�U�X] T�lgt���g��ug��� _d_v]�̂ �_̀_abcd/̀e�Z\ ��;�6�������� q�5

KL�$

?@?RA

KK9KR&7

S4#0��� r�X

TU���]

0������ V��� �̂ �_̀_abcd/̀e�Z\ ��;�6�������� q�5

KO�$

?@?RA

K@9KK&7

S4#0�� ���U m�X���W /�������X 0����\�������eZ��f ��;�6�������� 3�6( ��� '�"6D &(" K@�$

?@?MA

K9?@!7 S�#�� �X��� /������Xk�� Y�� 0����\������� g hT/ghTighj�eZ��f ��;�6�������� 3�6( ��� '�"6D 7�) O�$

?@?MA

L9N?&7 S�#û�U������ 0�������] �̂ �_̀_abcd/̀e�Z\ ��;�6�������� 7�" ?N�$

?@?RA

?9>L!7 S�#

+,(�-���.�/�0�))*��� ��*�1���2*���������

��3.+4565789:;6<��=, >�� !�"�����" ?���@A���BCBDE�@C&B@FG�HIJ

�����K�

�3�.+4565789:;6<)�� >�� !�"�����" G���BL���BCBDE�M&@MNG�H>J

��3�.+4565789:;6<)�� >�� !�"�����" O�"�B@���BCBDE�A&PQFG�HIJR���S����

�T����

U<��=, >�� !�"�����" ?���Q���BCBPE�@C&BBFG�HIJR�V�

S�W�S��X ��<��=, >�� !�"�����" Y�!$������"����Z"�����#��![ F$��@C���BCBPE�B&Q@NG�H>JR�--U������S���

<��=, >�� !�"�����" Y�!$������"����Z"�����#��![ ?���Q���BCBPE�@C&BBFG�HIJR�=����

�/��2;/�2]/�R <��=, >�� !�"�����" Y�!$������"����Z"�����#��![ G�%�A���BCBPE�L&QBFG�H>JX+01̂ �_���*������+ <��=, >�� !�"�����" Y�!$������"����Z"�����#��![ ?���Q���BCBPE�@C&BMFG�HIJ0=�)�����0� V�=��3�.+4565789:;63�0(���*��1���� ��X�(�

�0� V�=�����

�2RR<)�� >�� !�"�����" G���@A���BCBDE�A&@AFG�H>J0�-=�

�/0�-=� ��/0�))*��

�<��=, >�� !�"�����" Y�!$������"����Z"�����#��![ ?���Q���BCBPE�@C&BLFG�HIJ0����

U����K� ���S(����� �1 �U�\��)�����V�0�*�=������

�<��=, >�� !�"�����" ?���Q���BCBPE�@C&BLFG�HIJ�̀�*��K �0�*�=������

�4���=�<)�� >�� !�"�����" G���BQ���BCBDE�@&MBNG�H>JK�

��0�� ��/��2;/�2]/�R <��=, >�� !�"�����" Y�!$������"����Z"�����#��![ I�$�A���BCBPE�B&MBNG�H>JK� =��K�

�/��2;/�2]/�R <��=, >�� !�"�����" F$��@C���BCBPE�M&CANG�H>JK�*�������;

�V�����;�U��

�/��2;/�2]/�R <��=, >�� !�"�����" G�%�A���BCBPE�L&QBFG�H>JW�

a�� V����� �S ��<��=, >�� !�"�����" G�%�BC���BCBPE�@@&CbFG�H>J 4��� Ù)� c�2�*�� ����� �d� �S��� ��X)� �0� V�=���e1̀ /:7̀Kf g��J����&�Hh���i[h��hj @ �+]k �+̂ l� ������"�������#����� ������$��m�����n��$�"��J�!$�����#��������g��J����[R�=���� �2� ��/��2;��2]�R ?����J%$�&�F"%i[oj G ���$�� �+]k �+̂K� �)���*�e S�+V�*����� ���f ?����J%$�&�F"%i[oj G ���$�� �+]k �+̂�̂�����=�;� �/�2;��2]��R ?����J%$�&�F"%i[oj G ���$�� �+]k �+̂

"#$% &'()*+, $% -(, (&*- .(' &'(&(%/0 %123$%%$(-% /, ,#$% ,$3*4

��� F

����� N ��� ��A �C� 7$0* "8&*9 H-8 <4I> ?10,$&0* G� �GJ6CF�

�� ��D������� � �E

���� 7$0* "8&*9 :;7 <4&=.> ?10,$&0* G� �GJ6C�

���� 7$0* "8&*9 :;7 <4&=.> ?10,$&0* G� �GJ6C��

����C����

�����6E

����S��� � P*/'+#M����

Scope of Services Shuttle Bus and Other Transportation Services for Fort Lauderdale-Hollywood International Airport

Broward County ("County") is seeking proposals from qualified and experienced Contractors to administer and manage all functions of shuttle bus and other transportation services at Fort Lauderdale-Hollywood International Airport (“Airport”) in coordination with the Broward County Aviation Department (“BCAD”). The Airport is located in the greater Fort Lauderdale area in the heart of Florida's Gold Coast. With over 300 daily departures to more than 150 domestic and international destinations, the Airport is considered a large-hub facility for commercial air traffic operations, supporting more than 1% of national departing passengers. In 2024, the Airport handled 35.2 million passengers. Before the pandemic, the Airport generated an annual economic impact of $37.5 billion and nearly 18,000 direct, local jobs. BCAD, the Airport’s operator, is a self-supporting agency of the Broward County Board of County Commissioners that does not rely on local tax dollars for operations or capital improvements.

Contractor shall provide the following Services during the Term:

1. Services Summary

Contractor shall provide Shuttle Bus Services using the Shuttle Bus Routes for the Terminals, Parking Facilities, airfield, emergency response areas, future intermodal center, future automated people mover, and any other locations on or off Airport property, as requested by the Contract Administrator. County, through its Contract Administrator, reserves the right to relocate, change, remove, add, or delete Shuttle Bus Routes for any reason whatsoever.

Contractor shall provide Shuttle Bus Services to County twenty-four (24) hours per day, seven (7) days per week, including holidays, or as otherwise requested in writing by the Contract Administrator. Contractor shall provide the Services in such a manner as to most efficiently meet the operational needs of the Airport.

2. Vehicles

A. Core Bus Fleet. Commencing on the Commencement Date and continuing until the expiration or termination of this Agreement, Contractor shall be deemed to lease the Core Bus Fleet (as may be changed by County in accordance with this section) from County (“Core Bus Fleet Lease”). Contractor shall, on the Commencement Date, and on each yearly anniversary of the Commencement Date during the Term, pay County Fifty Dollars ($50.00) as rent for the Core Bus Fleet Lease. Contractor shall exclusively use the Core Bus Fleet and the Supplemental Bus Fleet (as requested and approved by the Aviation Department) to perform the Services in connection with this Agreement. Contractor shall not use any vehicle that is unserviceable (i.e., unsafe, poor performance, or poor appearance) for the Services and shall notify the Aviation Department if any vehicle within the Core Bus Fleet becomes unserviceable. County (acting by and through its Director of Aviation) shall be entitled to change the Core Bus Fleet (i.e., add or remove vehicles or equipment to or from the Core Bus Fleet) at any time by providing written notice to Contractor specifying the changes to the Core Bus Fleet; if the Director of Aviation provides written notice indicating changes to the Core Bus Fleet, Exhibit F shall be automatically amended to reflect the changes as set forth in the written notice.

B. Supplemental Bus Fleet. Contractor shall provide, immediately upon written request by the Contract Administrator, a Supplemental Bus Fleet for Supplemental Bus Fleet Services. The vehicles in the Supplemental Bus Fleet shall consist of vehicles ranging in size from vans to full-size guest coach buses, and may be owned, leased, or hired by Contractor as long as such vehicles comply with the specifications as set forth in Exhibit G and are approved for County’s use in writing by the Contract Administrator. All requirements detailed in Exhibit G must be followed when using the Supplemental Bus Fleet for Supplemental Bus Fleet Services.

i. As part of its Supplemental Bus Fleet Services, Contractor shall provide additional coach bus services to the Aviation Department, upon written request by the Contract Administrator.

ii. Contractor must not use any vehicle that is unserviceable (i.e., unsafe, poor performance, or poor appearance), as determined by the Contract Administrator, for Supplemental Bus Fleet Services.

iii. County (acting by and through its Director of Aviation) shall be entitled to approve change to the Supplemental Bus Fleet by providing written notice to Contractor indicating the approved changes; if the Director of Aviation provides written notice indicating changes to the Supplemental Bus Fleet, Exhibit G shall be automatically amended to reflect the approved changes as set forth in the written notice.

C. All Long-Term Vehicles utilized during Contractor’s provision of the Services in connection with this Agreement must be accessible to persons with disabilities and must comply with all applicable provisions of the Americans with Disabilities Act of 1990, 42 U.S.C. § 12101, Section 504 of the Rehabilitation Act of 1973, 47 C.F.R. Section 38, and Applicable Law.

D. The Core Bus Fleet shall have signs and numbers, as requested in writing by the Contract Administrator, on the front, rear, and right side, and any other location the Contract Administrator deems necessary.

3. Staffing/Operations

A. Operating Plan.

i. Contractor shall provide all personnel, equipment (not including the Core Bus Fleet, which is being leased by Contractor from County), and supplies necessary to perform the Services, and shall submit to the Contract Administrator a management and operation plan (“Operating Plan”) that shall, at a minimum, include the items identified below:

1. Emergency Preparedness Procedures

2. Incident and Safety Management Plan

3. Hurricane Response Plan

4. Staff Duties and Responsibilities

5. Disciplinary Policy

6. Training Procedures

7. Customer Service Training Program

8. Description of Routes (including Shuttle and Tram routes) and Procedures

9. Maintenance of Long-Term Vehicles

10. Staffing Plan

11. Shuttle and Tram and trailer headway times/guest wait times

12. Human Resources Information

13. Standard Operating Procedures

14. Contingency Planning

15. Employee Safety Program

16. Operators Training

17. Invoice Submission Process

18. Subcontractor Responsibilities and Requirements

19. Radio Procedures and Call ID

20. Business Resumption Plan

21. Monthly Report Requirements

ii. The emergency preparedness procedures and the incident and safety management plan must include Contractor’s plan to respond to a disruption of Airport operations.

iii. Contractor shall establish contingency plans to maintain essential business services during all emergency situations.

iv. As part of the monthly report requirements, Contractor shall submit a monthly report to the Aviation Department including, but not limited to, the following information (Refer to Attachments A through V): operating statistics, concerns/complaints tracking, work orders for shuttles/trams, accident and incidents reports, media/badge report, fuel report, vehicle preventive maintenance report, parts tracking report, emission report, Contractor’s head count report including employment status, hire date, termination date, job title, salary or hourly, rate of pay, and position title of each of Contractor’s personnel, and Subcontractor head count report of Subcontractor’s personnel.

v. The initial Operating Plan must be submitted to the Contract Administrator within five (5) days after the Effective Date unless such deadline is otherwise extended in writing by the Contract Administrator.

vi. The Contract Administrator must provide written approval of the initial Operating Plan before the commencement of any Services by Contractor.

vii. Contractor shall review and update the Operating Plan by the anniversary of each Agreement Year or as often as directed in writing by the Contract Administrator.

viii. Contractor shall make any edits to the Operating Plan that are requested in writing by the Contract Administrator.

ix. If requested in writing by the Contract Administrator, Contractor shall provide a copy of the current Operating Plan within the timeframe specified by the Contract Administrator and provide written confirmation that the Operating Plan is current.

x. Contractor must comply with the rules, regulations, and operating procedures contained within the Operating Plan. A failure to comply with the Operating Plan, as determined by the Contract Administrator, shall be a default under this Agreement entitling County to exercise any and all remedies available herein. The burden of proving compliance with the Operating Plan rests with Contractor.

xi. The Contract Administrator must approve in writing all of the revisions and updates to the Operating Plan.

xii. In the event of any conflict between the terms of the Operating Plan and any terms of this Agreement, the terms of this Agreement shall control.

B. Key Personnel. Contractor will ensure that the persons responsible for Contractor’s performance of the Services and, to the extent applicable, identified below (collectively “Key Personnel”) are appropriately trained and experienced and have adequate time and resources to perform the Services in accordance with the terms of this Agreement. In order to make a change to the composition of the Key Personnel, Contractor must provide County with thirty (30) days’ advance written notice (or as much advance notice as is possible if thirty (30) days’ notice is not possible) regarding such proposed changes and the management plan associated with such proposed changes. County shall have the right, in its sole discretion, to approve or reject any proposed changes to Key Personnel. County shall not be responsible for any costs associated with a change in Key Personnel.

i. The Key Personnel shall be as follows:

General Manager Assistant General Manager Operations Manager Maintenance Manager Safety Manager Customer Experience Manager

ii. If the Contract Administrator determines that any of the Key Personnel have failed to perform their duties, then in addition to all other rights under this Agreement, the Contract Administrator shall have the right to require Contractor to replace such Key Personnel. The Contract Administrator shall notify Contractor in writing of its demand for replacement and shall allow Contractor thirty (30) days from the date of such notice to effectuate the replacement. Contractor must receive the Contract Administrator’s written consent of the replacement Key Personnel.

iii. Contractor shall provide the Contract Administrator with the daily schedule for the Key Personnel and shall notify the Contract Administrator of any changes to that schedule.

iv. When on duty, all Key Personnel must be available to the Contract Administrator by phone and radio contact.

C. Manager. The Manager identified above as Key Personnel shall be in complete control of the Services provided hereunder.

i. The Manager must work full time and must not have any other work/career obligations other than managing the Services at the Airport.

ii. The Manager must be a highly qualified and experienced manager, with at least three (3) years of experience in managing a shuttle operation (airport experience preferred), unless otherwise approved in writing by the Contract Administrator.

iii. The Manager must have Contractor’s full power and authority to take all necessary actions where a prompt response is required to maintain or restore the Services.

iv. The Manager must respond in writing to customer complaints regarding Shuttle Bus Services and report such complaints and the resolution to the Contract Administrator.

v. The Manager must, as set forth in the Operating Plan, ordinarily be available during regular business hours. If the Manager must be absent for any reason, Contractor shall provide County with an equally authorized and qualified individual to be in charge of the Services and available as a replacement during the Manager’s absence. Contractor shall notify the Contract Administrator in writing of Manager’s absence and who will be in charge during the Manager’s absence.

vi. The Manager must send a weekly written report to the Contract Administrator, or as otherwise directed by the Contract Administrator, showing the number of guests carried to and from each lot and Terminals, and any other information requested by the Contract Administrator.

vii. The Manager must report to the Contract Administrator any accidents, including, but not limited to, guest accidents, and any non-routine events within fifteen (15) minutes after their occurrence.

D. Qualified Administrative Support.

i. Contractor must provide administrative support staff for the Services who are qualified to:

1. Perform general administrative support tasks, including, but not limited to, answering phones, typing documents, and filing documents;

2. Generate computer software designs, including, but not limited to, designs for layouts, brochures, maps, and report templates;

3. Assist with program reporting and performance measures, including, but not limited to, tracking all reports required by the Contract Administrator;

4. Provide quality control management, including, but not limited to, ensuring that Contractor is complying with all Agreement requirements;

5. Provide accounting skills, including, but not limited to, preparing all budgetary reports;

6. Provide records management, including, but not limited to, records retention;

7. Provide congestion management, including, but not limited to, crowd, line, and vehicle control;

8. Provide any other skills required by the Contract Administrator; and

9. Provide an appropriate response and investigation into internal and external complaints and concerns.

E. Vehicle Operators.

i. Contractor represents and warrants that the Operators, at all times during the Term, possess:

1. A valid Florida class A/B commercial driver’s license (“CDL”) with air brake and passenger transport endorsement. This Section 3(E)(i)(1) shall not apply to Operators of trams or tram/trailers.

2. The licenses and permits required by the Florida Department of Motor Vehicles and the United States Department of Transportation to fulfill their driving responsibilities.

3. A ramp driving endorsement and Customs and Border Patrol decal/clearance, both of which must be obtained from the Aviation Department.

This Section 3(E)(i)(3) shall not apply to Operators of trams or tram/trailers.

4. Satisfactory work qualifications and experience, as determined by the Contract Administrator, with respect to their driving responsibilities.

5. Any other license, permit, or endorsement required by the Contract Administrator.

ii. Contractor may not employ or retain Operators whose driving record, as compiled by the Department of Motor Vehicles of the State of Florida, does not meet the following criteria:

1. Operators must be a licensed driver for a minimum of three (3) years. Time spent driving on a learner’s permit does not count towards this requirement. This section (3)(E)(ii)(1) shall not apply to Operators of trams or tram/trailers.

2. Operators must have no more than one (1) moving violation related to the safe operation of a vehicle in the past three (3) years.

3. Operators must have no at-fault accidents within the past three (3) years.

4. Operators must have no failure to appear or failure to pay in the past three (3) years.

5. Operators must have no reckless driving within the past seven (7) years.

6. Operators must have no driving under the influence (“DUI”) within the past seven (7) years. Two (2) convictions (lifetime) for DUI are an automatic disqualification.

7. Operators must have no license suspensions within the past three (3) years.

8. Operators must have no DUI causing injury.

9. Operators must have no reckless driving causing injury.

10. Operators must have no manslaughter charges resulting from the operation of a motor vehicle.

11. Operators must have no hit-run or hit-run property damage.

12. Operators must have no combination of any violations that indicate a pattern of irresponsibility or poor judgment.

iii. If the shuttle bus announcement system is not working, Operators must make clear and timely announcements over the bus public address system by voice to help guests make proper connections. The announcements shall be in English and based off a script provided by the Contract Administrator.

iv. Operators must provide exceptional customer service to guests. As such, Operators must, at a minimum, assist guests on and off the Long-Term Vehicles, help with the loading and unloading of baggage, and provide information to guests (e.g., directions to Terminals).

v. Operators must maintain the headway times required in writing by the Contract Administrator. Operators may not deviate from such headway times unless otherwise authorized verbally by the Contract Administrator (which verbal notice shall be followed by written confirmation). As such, all Operators must wear a watch.

F. Mechanics.

i. Contractor shall provide all mechanics necessary to perform the maintenance obligations required herein.

ii. Each mechanic shall possess qualifications that meet or exceed the following requirements:

1. Two (2) years journey-level diesel or heavy equipment maintenance/repair experience, two (2) years automotive maintenance/repair experience, or two (2) years heavy duty transit bus maintenance/repair experience.

2. Each mechanic shall obtain a class B CDL with air brake and passenger transport endorsement within ninety (90) days of employment.

3. Prior to the end of the one (1) year anniversary of hire date, each mechanic shall complete all specific training offered by the applicable vehicle manufacturer and any other training specifically related to the Long-Term Vehicles authorized for use in this Agreement, or as requested by the Contract Administrator.

iii. Contractor shall assign a maintenance supervisor to review and approve the maintenance work performed on all Long-Term Vehicles. The maintenance supervisor shall review and approve all work orders prior to such work being completed and be responsible to ensure that all supporting documentation, including parts and labor service tickets, accompany each work order that is submitted to County for reimbursement.

G. Maintenance Manager.

i. The Maintenance Manager shall possess qualifications that meet or exceed the following requirements:

1. At least completion of one (1) year of an accredited college, university, or trade school.

2. Four (4) years in transit maintenance with supervisory experience or closely related experience.

ii. Prior to the one (1) year anniversary of hire date, the Maintenance Manager shall complete all specific training offered by the applicable vehicle manufacturer and any other training specifically related to the Long-Term Vehicles authorized for use in this Agreement, or as requested by the Contract Administrator.

iii. The Maintenance Manager must obtain a Florida class B CDL with air brakes and passenger transport endorsement within ninety (90) days after employment based on area of assignment.

iv. The Maintenance Manager may, but is not required to, have the following qualifications:

1. OSHA Standard 29 C.F.R. § 1019.178, Powered Industrial Trucks Forklift Compliance

2. 10 C.F.R. Part 82, Subpart F (608) Federal License for Handling Refrigerants

3. Two (2) or more Automative Service Excellence (ASE) Certifications (e.g.

A1, A2, A3, A4, A5, A6, A7, A8)

4. EPA Section 609 Certification – Motor Vehicle Air Conditioning (MVAC)

5. Broward County Transportation Leadership Program (TLP) Graduate

6. One (1) or more years maintenance management software experience (asset works or comparable)

7. One (1) or more years of experience with transit bus heating ventilation and air conditioning

8. One (1) or more years of experience with electrical/electronic systems (e.g., transit bus diesel engines)

9. One (1) or more years of experience with time and attendance software experience (e.g., Kronos or comparable)

10. One (1) or more years of experience in a union environment/union negotiation

11. Automotive technology certification

12. Associate degree or higher in a field of study related to the Services

H. Customer Service Staff.

Contractor shall provide all staff necessary to assist on the busways and areas of the Airport, including, but not limited to, employee lots, employee Terminals stops, areas where the Long- Term Vehicles pick up guests, and other areas designated in writing by the Contract Administrator to provide excellent customer service to guests and assist in answering questions made by guests.

I. Appearance/Conduct.

i. All representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor, while providing the Services under this Agreement:

1. Must wear distinctive uniforms identifying them as part of Contractor, which uniforms must be approved in writing by the Contractor Administrator. The uniforms must consist of a shirt, pants, and the name of Contractor (and Subcontractor’s company name, if applicable) shall be on the front and back of the uniform;

2. Must wear a company badge with photo identification. The form badge must be approved in writing by the Contractor Administrator;

3. Must be clean, neat in appearance, and uniformly attired;

4. Must be able to effectively communicate orally and in writing in the English language;

5. Must maintain the highest standards of service; and

6. Must be courteous, polite, and inoffensive in their conduct and demeanor.

ii. Contractor shall control the conduct, demeanor, and appearance of its representatives, agents, managers, supervisors, Operators, mechanics, and employees by, among other things, imposing disciplinary actions against such persons consistent with Contractor’s policies and any other directive from the Contract Administrator, which shall include, but not be limited to, termination of employment. Periodic quality control inspections concerning the conduct, demeanor, and appearance of Contractor’s personnel may be made by the Contract Administrator.

J. Training.

i. Contractor shall create and implement a training program for all representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor. Such training shall be provided when initially hired and on an annual basis and must include training on at least the following topics: customer service, safety, the Operating Plan, and Airport familiarization. County shall not be charged for any such training. Contractor shall give the Contract Administrator written notice of such training at least two (2) weeks prior to such training. The Contract Administrator has the right to observe or send representative(s) to observe such trainings. Contractor shall make any changes to the training that are requested in writing by the Contract Administrator. On or before the Commencement Date, Contractor shall provide County with a copy of the training program and provide the Contract Administrator with an updated training program whenever there are changes throughout the Term.

ii. Contractor shall require all representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor, as applicable, to participate in any training offered by County in which the Contract Administrator requests participation.

Such training may include, but is not limited to, the County SUNsational Service Program and emergency preparedness training. County shall not be charged for any such training, and County retains the right, at the sole discretion of the Director of Aviation, to impose a reasonable charge to Contractor for such training.

iii. During the last thirty (30) days of the Term, Contractor shall, if directed in writing by the Contract Administrator, train and/or make assigned areas available to the next provider of Shuttle Bus Services, if any, regarding the Services provided pursuant to this Agreement, and complete any related tasks required by the Contract Administrator, at no cost to County.

K. Other Provisions.

i. All representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor parking their own personal vehicles on Airport property shall park such vehicles in the employee parking areas designated by the Contract Administrator. County retains the right, at the sole discretion of the Director of Aviation, to impose a reasonable charge for the privilege of utilizing the Parking Facilities.

ii. In recognition that Contractor possesses specialized knowledge in the management and operation of the Services, the Contract Administrator may at any time require Contractor to provide certain information and input with respect to the Services.

In such event, Contractor agrees to fully cooperate with such inquiries and to be available to the Contract Administrator, including attending meetings.

iii. Contractor shall verify the employment history of all representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor before such individuals may perform the Services, whether such individuals are new to the company or not. Such employment verification shall cover the ten (10) year period preceding the individual’s assignment to perform the Services. Contractor must not allow any individual with a poor employment history to perform the Services.

iv. Contractor shall request and review the driving records of all Operators before such Operators may perform Services under this Agreement, whether such Operators are new to the company or not. At least fourteen (14) days before each anniversary of the Commencement Date, Contractor shall request and obtain all Operators’ driving records and Contractor shall promptly review such records when received. County may request, and Contractor shall provide, such reports and records as are reasonably necessary to verify compliance with the requirements of this section, including, but not limited to, reports from Contractor’s background verification services. Contractor must not allow Operators with a poor driving record, or Operators who do not comply with the applicable requirements of this Agreement, to provide the Services. The Contract Administrator has the right to inspect such driving records within twenty-four (24) hours after notice to Contractor.

v. Contractor shall maintain a personnel file for all representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor performing the Services, which shall include the verification of employment referred to above, and such individual’s Operator’s license number, Operator’s license expiration date, driving records referred to above if such individual is an Operator, and include any complaints, disciplinary actions, or re-training notes related to the personnel providing the Services.

The Contract Administrator has the right to inspect such files within twenty-four (24) hours after written notice to Contractor.

vi. Contractor shall maintain a current roster of all representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor performing the Services, and shall provide the Contract Administrator with a current copy of such roster within five (5) calendar days after a written request by the Contract Administrator.

vii. Contractor’s representatives, agents, managers, supervisors, Operators, mechanics, and employees shall not solicit or accept any gratuities.

viii. Contractor shall provide all representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor with radios with frequencies compatible with the Aviation Department’s radios.

ix. All representatives, agents, managers, supervisors, Operators, mechanics, and employees of Contractor providing Services, if requested by the Contract Administrator, shall be required to obtain Airport Issued Media Identification.

x. Contractor’s representatives, agents, managers, supervisors, Operators, mechanics, and employees may only eat, drink, vape, or smoke in areas designated in writing by the Contract Administrator.

xi. Contractor shall update automated announcements, if applicable and if requested by the Contract Administrator, to ensure the continued and safe operation of all Long- Term Vehicles and the current content of programmed messages.

xii. Contractor shall be responsible for monitoring, managing, and operating the Airport Shuttle Technology (“AST”) as currently configured or as may be updated, changed, enhanced, or replaced in the Aviation Department’s sole discretion. Contractor must comply with all use limitations and any other restrictions applicable to the AST, including, without limitation, as may be imposed on County under applicable licenses or other rights to use the AST.

xiii. If the Aviation Department elects, in its sole discretion, to update, change, enhance, or replace any technology utilized in the shuttle buses including, but not limited to, the AST (collectively, “Updated Technology”), Contractor shall comply with all written direction from County relating to the procurement, installation, implementation, and operation of Updated Technology. Direction from County may include, but shall not be limited to, a requirement that Contractor procure certain Updated Technology, the specifications for any such Updated Technology, any mandatory contract requirements, and a requirement that Contractor utilize a County-approved competitive process. Unless otherwise approved in writing by the Director of Aviation, any agreement by Contractor with a third party provider related to Updated Technology shall: (i) be subject to prior written approval by the Director or Aviation, (ii) be assignable to County, (iii) not exceed the term of this Agreement, and (iv) expressly state that any ownership, license, and/or other rights to any Updated Technology acquired by Contractor, including, but not limited to, software, software licenses, fixtures, equipment, materials, and improvements installed in connection with Updated Technology, shall automatically vest with or transfer to County upon County’s request and subject to the terms and conditions of the applicable agreement. Contractor’s use of Updated Technology during the Term shall be subject to the applicable contract governing such Updated Technology and County direction. If requested by County, Contractor shall assist County in updating any applicable Airport guidelines, as well as any related policies and procedures necessary to implement the Updated Technology.

L. Airport Shuttle Technology

a. County designates certain third-party vendors (“AST Providers”), which may include

ETA Transit Systems, to furnish, install, and support the Airport’s AST, which provides functionality for Shuttle Bus tracking, dispatching, passenger count, on-board announcements, and integration with the Airport’s mobile phone application.

b. Prior to the Commencement Date, Contractor shall enter into agreements with the AST Providers (“AST Support Agreements”), if and to the extent requested by the Contract Administrator. Each AST Support Agreement must include any terms and conditions requested by County and must be approved in writing by County prior to execution by Contractor. Contractor shall direct and manage the AST system on behalf of County.

c. Contractor shall:

i. Utilize the AST designated by County for tracking Shuttle Buses and dispatching vehicle operators;

ii. Generate reports, including, but not limited to, passenger counts, mileage summaries, route speed summaries, vehicle set routes, vehicle history, on-time performance, yard time, and mileage;

iii. Immediately report any bugs or system glitches to the Aviation Department in writing

iv. Immediately report any AST equipment damage to the Aviation Department in writing;

v. Promptly notify the Aviation Department in writing of any errors or discrepancies in Contractor’s billing discovered by or made evident to Contractor by the Airport’s AST, or by any other means and correct such errors or discrepancies, as deemed necessary by the Aviation Department;

a. Additionally, Contractor shall promptly correct such errors or discrepancies in Contractor’s billing identified by the Aviation Department.

vi. Facilitate any scheduled maintenance visits by AST Providers; and

vii. Coordinate support and service calls between AST Providers and County as needed for proper system operation.

4. Maintenance of Vehicles

A. Cleaning and Washing of Long-Term Vehicles. All Long-Term Vehicles utilized for Services must be clean and maintained in a first-class appearance, as determined by the Contract Administrator, at no cost to County. Such duties include, but are not limited to, Operators sweeping the Long-Term Vehicles and removing or cleaning all debris, trash, spilled liquids, and other items from the floor, chairs, and other areas of the Long-Term Vehicles after every shift and at any other time necessary to maintain clean Long-Term Vehicles. Contractor must wash all Long-Term Vehicles at least three (3) times per week. In addition, Contractor must at a minimum on a monthly basis, deep clean the Long-Term Vehicles, including, but not limited to, the following: steam clean the engine, wheels, and undercarriage; wash and polish all exterior bus surfaces; polish all interior metal surfaces; wash all seats, interior walls, and ceiling panels;

shampoo carpeted areas; scrub and polish floor and entrance steps; and clean all windows and treat rubber gasket material with a protective agent. Contractor shall also maintain the Long- Term Vehicles with proper pest control at no cost to County. Notwithstanding the above, Contractor shall perform any other necessary cleaning of the Long-Term Vehicles as requested by the Contract Administrator.

B. Maintenance of Long-Term Vehicles and Equipment. Contractor shall be solely responsible for maintaining and repairing all Long-Term Vehicles and the equipment therein (including any on-board automated announcement system and automatic vehicle locator system related hardware), and ensuring all Long-Term Vehicles are in a first-class manner and in good working order (as determined by the Contract Administrator), and in accordance with the preventive maintenance schedule and maintenance plan issued by the manufacturer, to be provided to Contractor by the Contract Administrator. Such maintenance includes, but is not limited to, repairing any defects or mechanical issues, routine maintenance, and upkeep of the visible aesthetics of the Long-Term Vehicles (including the replacement of seats, flooring, and stickers). Contractor shall ensure that all Long-Term Vehicles are equipped with a fully functioning air-conditioning system and proper safety equipment.

C. Maintenance Records. Unless an alternate method is directed by the Contract Administrator in writing, Contractor shall maintain electronic status board(s) accessible by County through a browser-based system, setting forth the current repair and maintenance status of each Long-Term Vehicle. All reports must be current (within thirty (30) calendar days) unless otherwise approved in writing by the Contract Administrator. Contractor shall provide such other information as the Contract Administrator may require and shall maintain its maintenance records in a manner and form acceptable to the Contract Administrator.

D. Warranty Work. Warranty work for Long-Term Vehicles and the equipment therein shall be coordinated directly between Contractor and the Long-Term Vehicles or component manufacturers. The Contract Administrator shall be provided with a copy of all warranty transactions. Contractor must receive pre-approval from the Long-Term Vehicles or component manufacturers prior to performing any warranty work in-house. All warranty claims must be submitted to the Long-Term Vehicles or component manufacturers as required by the manufacturer. Contractor shall have a tracking and storage system for batteries, tires, and other parts eligible for warranty credit.

E. Fueling. Contractor shall ensure that all Long-Term Vehicles utilized for the Services have sufficient fuel.

F. Operations. Fueling and maintenance of the Long-Term Vehicles shall be completed while the Long-Term Vehicles are not required to be in service. The total number of Long-Term Vehicles required to be operational during a shift will not be decreased for any period of time to allow for fueling or maintenance of the Long-Term Vehicles.

G. Operators Reports. The Operators must record the condition of the Long-Term Vehicles at the beginning and end of the Operator’s shift and must immediately notify Contractor of any issues (“Vehicle Condition Reports”). Contractor must respond to the Vehicle Condition Reports within three (3) days after receipt unless the Long-Term Vehicles are deemed to be a hazard to drive by Contractor and/or the Contract Administrator, in which case the Contractor shall respond immediately and ensure that the Long-Term Vehicles are not in service at the Airport.

H. Quality Control. Contractor shall develop and implement an acceptable quality control inspection and compliance program for maintenance work, which must be approved in writing by the Contract Administrator. Said program must include daily inspection by Operators and continuous measurement of compliance with all elements of the maintenance required by this Agreement. A monthly summary compliance report shall be submitted by Contractor to the Contract Administrator.

I. Inspections. The Contract Administrator may conduct periodic inspections using its own personnel, third-party, or another County department to ensure compliance with all maintenance and cleaning requirements specified in this Agreement. Any vehicle not in compliance shall be removed from service by Contractor and all deficiencies shall be corrected immediately.

5. Optional Facilities

A. Contractor shall, concurrently with the execution of this Agreement, enter into a sublease agreement with County in substantially the form attached hereto as Exhibit H (“Sublease”).

Contractor shall use the subleased property described in the Sublease (“Subleased Property”) solely for the purpose of providing the Services and housing its operations in connection with this Agreement. The Director of Aviation shall be authorized to execute any Sublease on behalf of County. In addition, County (in the sole and absolute discretion of the Contract Administrator) may make certain portions of Airport property (“Airport Facilities”) available for Contractor’s use in connection with this Agreement.

B. Improvements may not be made to Airport Facilities unless the Contract Administrator pre-approves the improvements and the costs for such improvements via a written notice. All pre-approved costs for improvements to Airport Facilities shall be Reimbursable Expenses pursuant to the Agreement, and title thereto shall vest in County.

C. The Director of Aviation may at any time following Contractor’s occupancy of Airport Facilities take back such area(s) for any purpose or reason whatsoever. In such event, the Director of Aviation shall give Contractor at least four (4) months prior written notice that it must vacate the Airport Facilities and Contractor shall be required to leave by the date specified in the Director of Aviation’s notice.

D. Contractor may, with the written consent of the Director of Aviation, lease additional space off Airport property from a third party (“Off-Airport Optional Facilities”) for purposes such as the maintenance of the Long-Term Vehicles, leasing additional administrative office space, and other operational needs. Any lease for Off-Airport Optional Facilities shall comply with the following and any other requirements imposed by the Director of Aviation:

i. Any lease must be in form and substance satisfactory to the Director of Aviation and must be assignable to County, County’s designee, or any person or entity requested in writing by the Director of Aviation. The Director of Purchasing is authorized to approve any assignment of any such lease to County up to the amount of the Director of Purchasing’s award authority. The assignment to County of any such lease that is over the award authority of the Director of Purchasing must be approved by the Board. Upon request by the Director of Aviation, Contractor shall promptly cause the assignment of such lease to County, County’s designee, or any person or entity requested in writing by the Director of Aviation.

ii. Any lease must expire at the end of the Term unless otherwise authorized in writing by the Director of Aviation.

iii. Any lease must be on commercially reasonable terms and may not be entered into with an affiliate of Contractor without the prior written consent of the Director of Aviation.

iv. Contractor is required to maintain all Off-Airport Optional Facilities at its sole cost and expenses (without reimbursement from County).

6. Complaints:

A. Contractor shall forward to the Aviation Department, on a monthly basis, a list of any questions or complaints, whether verbal or written, from either the public or the Aviation Department, accompanied by Contractor’s resolution of any such complaints. In addition, Contractor shall prepare and furnish such other reports as the Aviation Department may, from time to time, require.

B. Contractor shall respond verbally or in writing to the complainant within forty-eight (48) hours after receipt of the complaint, regardless of whether the complaint was initiated by a member of the public, employees of the Aviation Department, or any other third party.

Contractor shall be required to investigate the nature of the complaint and contact the complainant to get their contact information, including their name, phone number, and email address, if available. Contractor shall respond to the initial complaint in the same manner in which the complainant made their initial complaint (i.e., if the complaint was made via phone call or email, Contractor shall respond through the same medium of communication).

C. Within five (5) days following Contractor’s response to the initial complaint, Contractor shall follow up, in writing, with the complainant providing a resolution and close out of said complaint. Contractor shall email the Contract Administrator all correspondence regarding such complaints. At the request of the Contract Administrator, Contractor shall meet with the Contract Administrator to review any complaints or concerns and promptly correct any deficiencies.