1. SOW for Telecor (posting version).docx

Statement of Work (SOW) Renewal of Telcor QML Point-of-Care Device Interfaces NIH Clinical Center – National Institutes of Health (NIH) Department of Clinical Research Informatics (DCRI)

1. Background The mission of the National Institutes of Health (NIH) is to uncover new knowledge that will lead to better health for everyone. The NIH accomplishes that mission by conducting research in its own laboratories; supporting the research of non-Federal scientists in universities, medical schools, hospitals, and research institutions throughout the country and abroad; helping in the training of research investigators; and fostering communication of biomedical information.

The NIH Clinical Center (CC) is a 200-bed federally funded, biomedical research hospital located on the NIH campus in Bethesda, Maryland. The Clinical Center is the delivery setting for all NIH intramural clinical research protocols. The hospital complex consists of two main facilities that are connected to each other by “bridges”. The original 14-story building is 2.5 million square feet and continues to house the clinical laboratories, imaging sciences, surgical suites, and several outpatient clinics. The new 870,000 square foot facility houses inpatient units and day hospitals. The Clinical Center accounts for about half of all NIH-funded clinical research beds in the United States and accommodates about 7,000 inpatient and 70,000 outpatient visits a year. Patients are admitted to the NIH Clinical Center from all over the world for the sole purpose of participating in a clinical research protocol.

The Department of Clinical Research Informatics (DCRI) is responsible for the network infrastructure that supports the technology of all mainframe and desktop computers, and the management and development of applications and databases.

The NIH Clinical Center (CC) provides complex inpatient and outpatient care and supports extensive biomedical research. The hospital’s Point-of-Care (POC) program enables immediate diagnostic testing using bedside analyzers that connect to the hospital’s Laboratory Information System (LIS) and Electronic Health Record (EHR). The Clinical Center relies on the Telcor QML® middleware system to manage all POC device interfaces, capturing and transmitting patient test results securely to Soft LIS and CRIS. Annual renewal of software support and interface licenses from Telcor, Inc. is required to maintain uninterrupted operation and compliance with CAP, CLIA, and NIH IT security standards.

2. Purpose and Objective The purpose of this acquisition is to renew Telcor QML interface software licenses and maintenance support for Point-of-Care Testing devices at the NIH Clinical Center for the period January 1, 2026 – December 31, 2026. This renewal ensures continued interoperability, data integrity, regulatory compliance, access to software updates, and sustained vendor support.

3. Scope of Work The contractor (Telcor, Inc.) shall provide all software license renewals, maintenance, and support for the Telcor QML system and its interfaces. Services include renewing licenses, applying software patches and upgrades, providing 24x7 technical support, and maintaining HL7 data communication integrity between the LIS, EMR, and POC devices.

4. Bill of Materials (BOM) Renewal Period: January 1, 2026 – December 31, 2026

5. Tasks and Deliverables Task 1 – Renewal and Activation: Process all license renewals and validate activation.

Task 2 – Support and Maintenance: Provide 24x7 technical support, software updates, and patches.

Task 3 – Documentation: Provide renewal confirmation, system validation report, and annual maintenance certificate.

6. Period of Performance January 1, 2026 – December 31, 2026

7. Place of Performance All services shall be performed remotely. Primary facility supported: NIH Clinical Center, Bethesda, Maryland.

8. Deliverables D1 – Renewal Confirmation and Invoice Summary: Within 10 business days after award.

D2 – System Validation and License Verification: Within 15 business days after activation.

D3 – Annual Maintenance Certification: By December 31, 2026.

9. Government-Furnished Information (GFI) The Government will provide access credentials for license management, system inventory, and technical points of contact.

10. Security and Privacy Requirements The contractor shall comply with NIH IT security, HHS IS2P, and FISMA Moderate standards. No access to PII or PHI is required.

11. Acceptance Criteria Deliverables will be accepted upon confirmation that all licenses are active, support coverage is verified, and documentation matches the renewal period.