1. SOW 1 year for Philips monitoring system maintenance.doc

STATEMENT OF WORK

PROJECT: Physiological Monitoring Hardware and Software maintenance

PERIOD OF PERFORMANCE:

Base Year: 9/14/2025 - 9/13/2026

DEPARTMENT: National Institutes of Health, Clinical Center, Materials

Management, Biomedical Engineering Section

BACKGROUND:

National Institutes of Health (NIH), a part of the U.S. Department of Health and Human Services, is the primary federal agency for conducting and supporting medical research. Helping to lead the way toward important medical discoveries that improve people's health and save lives, NIH scientists investigate ways to prevent disease as well as the causes, treatments, and even cures for common and rare diseases. Composed of 27 institutes and centers, the NIH provides leadership and financial support to researchers in all fifty states and throughout the world.

The Clinical Center at the National Institutes of Health (NIH) in Bethesda, Maryland, is the nation's largest hospital devoted entirely to clinical research. It is a national resource that makes it possible to rapidly translate scientific observations and laboratory discoveries into new approaches for diagnosing, treating, and preventing disease. Approximately 1,500 studies are in progress at the NIH Clinical Center. About half the studies are the first tests of new drugs or medical treatments in people. The rest are natural history studies of diseases—including many rare diseases. These long-term studies lead to better understanding of how diseases develop and to improvements in prevention and treatment.

The Biomedical Engineering and Instrumentation Program (BEIP) manages the maintenance, calibration, safety, and performance monitoring of clinical and nonclinical equipment and ensures that all clinical equipment meets regulatory agency(s) regulations and industry standards. Additionally, it repairs and maintains patient care and non-patient care nonmedical equipment. The section works closely with nurse consultant’s office and other pertinent Clinical Center committees in forecasting, planning, and integrating current and future clinical equipment requirements for researchers.

REQUIREMENTS: The CC, NIH needs next day parts exchange, On-site Support, Web Access to software revisions and approved Philips patches, Real Time CareAssist and IBE system support, technical and clinical support to cover the Hospital’s Philips physiological monitoring equipment, systems, and EHR interfaces PART A Coverage:

· Telephone and Remote Support. Telephone and remote support coverage is included with all service

· Remote Access & Diagnostics. Vendor may remotely access the Covered System to perform Services. NIH shall provide Vendor access to the Covered System.

· On-Site Labor and Travel. Vendor will provide the labor and travel necessary for the delivery of corrective

· Maintenance Services during on-site Service coverage hours. On-site service coverage hours are Monday to Friday, 8:00 am to 5:00 pm excluding holidays.

· Parts and Priority Delivery of Parts. Vendor will provide the parts for corrective maintenance services. Priority Delivery of parts is next business day delivery for parts ordered prior to 3:00 PM Eastern.

· Planned Maintenance. Planned Maintenance Service is included in the Agreement, then Vendor will provide Customer a planned maintenance schedule for the Covered System.

Part A Table

PART B Coverage:

Includes coverage in part A Mission Critical Equipment Coverage 8am to 5pm, 7 days

Priority Response- <10 minutes

Initial Telephone Response from Technician- 2 hours

Onsite response- next day

Free Parts and delivery- next day

Web Access- Biomedical Engineer support- 24/7

Ability to provide Biomedical Engineer (BMET) Training Part B Table

PART C Coverage:

EXPRESS EXCHANGE SUPPORT COVERAGE:

Express exchange service which includes 1 Preventative Maintenance per year

INSPECTIONS:

Before and after completion of the maintenance described herein, the contractor shall document the service performed and notify the unit coordinator and BIOMED.

Minimum Standards of Workmanship

All work shall be performed in compliance with all Federal, State and Local Laws and Regulations. In addition, work will meet equipments manufacturer and generally accepted industry standards of good workmanship. All waste materials shall be disposed of by the contractor in compliance with Federal State and Local laws and regulations.

POINT OF CONTACT:

David Ram – Phone: 301-496-1311, Fax: 301-402-0049

National Institutes of Health/Clinical Center

Material Management/Biomedical Engineering

INVOICE REQUIREMENTS:

The vendor will submit an invoice, following the guidance provided with the award.