1. Cultural Advisor PWS_V1.0.pdf

380th Air Expeditionary Wing Cultural Advisor

Performance Work Statement

Al Dhafra Air Base United Arab Emirates

Date: 20 December 25 Version: 4

Section 1 – Background

1.1. The United States Air Force (USAF) has a recurring requirement for Cultural Advisor (CA) services at Al Dhafra Air Base (ADAB), United Arab Emirates (UAE). These advisors are crucial for fostering positive relationships and effective communication with the local community. The military installation is located about 20 miles (32 km) South of Abu Dhabi.

1.2. Description of Service. The Contractor shall provide CA personnel to advise the military leadership of the 380th Air Expeditionary Wing (380 AEW) to build lasting military-to-military partnerships. These personnel will be evaluated on their ability to build relationships with the Host Nation (HN) personnel as required by mission, deliver sound judgment and advice to military leadership, and proficiency in both Modern Standard Arabic and English. These personnel will serve within the United States Central Command (USCENTCOM) Area of Responsibility (AOR). This includes providing all resources necessary to recruit and maintain qualified personnel.

Section 2 – Applicable Documents and References

2.1. This Performance Work Statement (PWS) is governed by the following documents, as specified.

2.2. Availability of Department of Defense (DoD) and Industry Documents The following website provides access to many of the forms, instructions, and guidance listed in this PWS:

2.2.1. AF Forms and Instruction: www.e-publishing.af.mil/

2.3. Research Assistance. The Contracting Officer (CO) or designated Contracting Officer Representative (COR) will provide assistance in locating any documents needed for performance of this contract, upon request.

https://www.e-publishing.af.mil/

Section 3 – Al Dhafra Air Base General Requirements

3.1. Any reference to ‘Government’ or within this PWS refers to the Government of the United States of America, unless explicitly stated otherwise.

3.2. Any dispute arising from this contract that involves legal interpretation of the parties' rights and obligations will be governed by the substantive laws of the United States of America.

3.3. Non-Personal Services. This is a non-personal services contract as defined in Federal Acquisition Regulation (FAR) 37.101. The U.S. Government (USG) will not supervise contractor personnel or control the methods by which they perform the required tasks. Under no circumstances will the Government assign tasks outside the scope of the PWS or prepare work schedules for individual contractor employees. The Contractor is solely responsible for managing its personnel and ensuring that their actions do not constitute or appear to constitute personal services..

3.3.1. The Contractor shall immediately notify the CO in writing of any action that the Contractor believes constitutes, or appears to constitute, personal services.

3.4. Government Multifunctional Team Members. The Multifunctional Team (MFT) is comprised of Government representatives, including the CO, Quality Assurance Program Coordinator (QAPC), and

COR.

3.4.1. Contracting Officer. The CO administers the contract, supported by the MFT, which assesses contractor performance to improve support to the USG. The CO shall notify the Contractor in writing regarding the names, duties, and limitations of the COR.

3.4.1.1. The CO is the only person with the authority to obligate the Government and direct a contractor’s performance. The CO carries out their duties in accordance with the Federal Acquisition Regulation (FAR) and its supplements. Broadly, the CO plans for, awards, administers, modifies, interprets, takes corrective action, and terminates a contract on behalf of the Government as specified in the CO’s warrant.

3.4.2. Quality Assurance Program Coordinator. The QAPC is responsible for the coordination and management of the organization’s contract quality assurance program.

3.4.3. Contracting Officer’s Representative. CORs from the receiving functional area evaluate contractor performance and inspect services for the Government, reporting their findings to the CO.

CORs are not authorized to direct or authorize changes to the contract's scope or terms without the CO's written approval.

3.4.3.1. A COR executes the duties and responsibilities detailed in FAR 1.604, DFARS PGI 201.602, AFFARS MP 5301.602-2(d), DoDI 5000.72, and AFI 63-138. A COR shall not appoint, designate, re-designate or sub-designate COR duties/responsibilities to other persons. A COR is not empowered to make any contractual commitments or any contract changes.

3.5. Standards and Publications. Unless otherwise specified, any reference to a section, paragraph, appendix, or attachment in this document includes all subsections, subparagraphs, and other subordinate elements. For example, a reference to paragraph 1.2 automatically includes subparagraphs 1.2.1, 1.2.1.1, and 1.2.1.2.

3.5.1. The Contractor shall comply with the most current version of all applicable directives. The Contractor must notify the CO in writing within 30 days of any revisions, changes, supplements, or rescissions to these directives. This notification must include any cost impact resulting from the changes. Failure to notify the CO in writing within 30 days will obligate the contractor to perform in accordance with the revisions, changes, supplements, and rescissions at no additional cost to the contract.

3.6. Business Relations. The Contractor shall coordinate all activities to fulfill the contract requirements, ensuring the timely and accurate identification and resolution of problems. This includes providing corrective action plans and promptly reporting any potential issues. The Contractor is committed to maintaining customer satisfaction through professional and ethical conduct of all personnel.

3.7. Contractor Attire and Identification. The Contractor shall maintain a professional appearance consistent with the standards expected of government civilian employees in similar roles. The COR, with the CO's agreement, will make the final determination of acceptable attire.

3.7.1. Men. While performing services, the Contractor shall wear culturally conservative attire, including closed-toe shoes, pants, and polo or button-down shirts with an open collar.

3.7.2. Women. While on duty, the Contractor shall adhere to a standard of modest dress, including closed-toe shoes and clothing that covers the shoulders, upper arms, and knees. Polo shirts or button-down dress shirts with open collars are also acceptable. T-shirts and clothing with plunging necklines are prohibited.

3.7.3. While on duty at a government installation, contract employees will wear a visible identification badge on their outer garment. The Contractor shall provide these metal or plastic badges, which must display the company name, employee's name, and employee's company identification number.

3.8. Weather Conditions and Delays. Historical averages for weather conditions and delays at ADAB are already included in the performance periods. The Contractor should account for all weather conditions in their performance schedule.

3.9. Federal and Host Nation Holidays. Federal and Host Nation holidays do not apply to the performance of this service unless explicitly stated.

3.10. Day Specification. Unless otherwise specified, all references to 'days' in this PWS refer to calendar days.

3.11. Contract Administration. The Contractor shall provide the USG with the name and contact information for at least one contract administrator immediately following contract award.

3.12. Security Classification. All work associated with this PWS for the contractors is at the

UNCLASSIFIED level unless explicitly stated. The Contractor shall not divulge any Government financial, planning, programming, or budgeting information without the express consent of the Government. Furthermore, UNCLASSIFIED//Controlled Unclassified Information (CUI) material will not be released without the approval of the CO.

3.13. Property Control. The Contractor is responsible for the proper use and security of all government property provided for their use. As part of this responsibility, the Contractor shall ensure that all government facilities, equipment, and materials are secured at the end of each work period. Furthermore, Contractor employees must immediately report any damage or defective equipment to the COR upon discovery.

3.13.1. Key Control. The Contractor shall establish and implement methods to ensure all keys and security combinations provided by the Government are protected from loss, misuse, or compromise and are used only by authorized personnel. The Contractor shall not duplicate any Government-issued keys and shall immediately report any loss, duplication, or compromise to the COR or CO.

3.13.2. Lock Combinations. The Contractor is responsible for the security of all government-provided lock combinations and shall prevent their use for unauthorized entry.

3.14. Language. Unless otherwise directed in this PWS, all information and documentation required to be generated or maintained (including Government-furnished documents) by this contract are in English.

3.15. Base Passes. The Contractor bears the responsibility for understanding and adhering to all rules and regulations set forth by HN military and commercial authorities (including the Ministry of Defense (MoD) and HN military, and HN law enforcement), the Host Nation Liaison Office (HNLO), the 380 AEW, and Security Forces. Given the potentially long lead times (2-3 months) required for various approvals, the Contractor must proactively plan for all necessary base access processing. The Contractor's failure to adequately plan for these processes will not be considered an acceptable excuse for non-performance.

Section 4 – Performance Requirements

4.1. Contractor Limitations. The Contractor has no decision-making authority on behalf of the USG.

All decisions shall be made by the COR, CO, or the appropriate USG point of contact. CAs serve in an advisory role only and cannot commit the USG to any course of action that is not already established by policy, procedure, or official Government direction. For example, while a CA may advise on the cultural implications of a proposed policy, the Government retains sole responsibility for approving and implementing that policy.

4.2. General Scope. The CA’s primary function is to advise US military leadership on HN culture and partnerships and provide administrative, translation, interpretation, and transcription services for the 380 AEW, including all permanently or temporarily assigned organizations and tenant units. These services support 380 AEW leadership or their authorized representatives by fostering cooperation between US and HN personnel to advance United States Air Forces Central Command (USAFCENT) interests and mission. This includes matters related to US military operations, deployed personnel, security of assets and resources, medical care, HN military and government policy and procedures, and base defense. The 380 AEW or its authorized representatives may assign other related duties at the AOR site within the general scope of this contract. CAs will also provide accurate oral and written translation and interpretation of English and Arabic language documents as required.

4.3. Contractor Qualifications. The Contractor shall fill a minimum of ten (10) positions, but as many positions as required, to perform the tasks described in this PWS. Before starting work under this contract, all CA employees must possess the following current and valid certifications and maintain any other certifications/licenses as required by HN laws:

4.3.1. A valid US driver's license.

4.3.2. A valid US passport.

4.3.3. Appropriate country visas.

4.3.4. A valid international driver's license; and

4.3.5. Capability to obtain valid driver’s license for any country (as needed).

4.3.6. Have a proficiency rating of 3+ in both Modern Standard Arabic and English from the Interagency Language Roundtable (ILR) Language Proficiency Scale, Defense Language Proficiency Test (DLPT), or equivalent.

4.3.7. In addition to the above, the CA Site Lead will have additional qualifications, outlined below:

4.3.7.1. One (1) year supervisory experience in an office environment.

4.3.7.2. A minimum cumulative work experience of two (2) years as a in any of the following:

4.3.7.2.1. Service providing cross-cultural training or briefings within an operational military context.

4.3.7.2.2. Service as an advisor to military operations as an expert to account for cultural considerations.

4.3.7.2.3. Service as a liaison or mediator serving on behalf of the USG or DoD and foreign government or military.

4.3.7.2.4. Service as an interpreter providing language and linguistic context (beyond literal translation) to USG or DoD operations.

4.4. Contractor Security Requirements. The Contractor shall only provide CAs who are US citizens with, at a minimum, active SECRET security clearances and maintain these clearances for the duration of the contract.

4.4.1. The Contractor shall certify that all CA candidates meet and maintain all the following conditions:

4.4.1.1. No pending criminal charges

4.4.1.2. No felony arrest record.

4.4.1.3. No alcohol-related arrests within the last five years.

4.4.1.4. No arrest record or history of moral turpitude (including, but not limited to, prostitution, pandering, voyeurism, or public indecency).

4.4.1.5. No involvement in hate crimes.

4.4.1.6. No history of violence.

4.4.1.7. No involvement in any group or organization that advocates extra-legal violence.

4.4.1.8. No past actions that pose a security concern.

4.4.1.9. No restriction of base or country access by the HN.

4.4.2. The Contractor shall immediately notify the CO and the COR, if a CA fails to maintain all of the above conditions and replace the CA in the timelines listed for CA shortfalls in this PWS.

4.4.3. The Contractor shall ensure all personnel accessing, handling, processing, or storing classified information up to the SECRET level complete all mandatory DoD and applicable U.S. Air Force (USAF) security awareness and specialized training requirements as specified in the National Industrial Security Program Operating Manual (NISPOM), DoD Manual 5220.22, and relevant Air Force Instructions. This training must be completed prior to access and maintained current throughout the period of performance, with records readily available for Government inspection.

4.4.3.1. The Contractor shall coordinate with the 380 AEW/IP to accomplish all security related training for handling classified information up to the SECRET level during phase in.

Performance Standards

• STD A: Submit documentation for each CA documenting all qualifications are met NLT 30 days after contract award.

• STD B: Submit new qualification documents revision NLT 10 days after a change of CA.

Deliverables

• A001: CA Resumé &Security Clearance

4.5. Contractor Performance Period.

4.5.1. Normal Hours. The Contractor shall provide qualified personnel to perform the requirements of this PWS during the normal duty hours of the supported organization, consistent with standard office operations at the installation. The Government may request after hours, weekend, or surge support on an ad hoc basis to meet operational requirements. The Contractor shall accommodate such requests to the maximum extent practicable, consistent with applicable labor laws, base policies, and this PWS. For planning purposes, the expectation is that services are rendered Monday through Friday, 0800-1600. Contractor personnel will be on call outside of normal hours to respond to both emergent issues and crises as outlined in section 4.5.2 and 4.5.3.

4.5.2. Emergent Issues. Contractor personnel will respond as soon as possible, but no later than within 2 hours to any on-installation location 24 hours a day, 7 days a week.

4.5.2.1. An emergent issue is defined as: Any situation that requires critical or timely mission support that would result in loss to 380 AEW capability to execute its required mission set. Only the CO or the COR may notify the Contractor of a valid emergent issue. Estimated emergency duty hours should not exceed 32 hours per month across all assigned cultural advisors.

4.5.3. Performance of Services During a Crisis. Services under this contract are essential during crises. Per Department of Defense Instruction (DODI) 1100.22 Policy and Procedures for Determining Workforce Mix and Air Force implementation the Contractor must be available to perform duties during crises up to 24 hours a day, including off-duty and holiday periods. The Contractor will be notified in person or by phone and must respond within 20 minutes of notification.

4.5.3.1. A Crisis is defined as: Any situation that creates risk to life, limb, or property of the 380 AEW or any assigned tenant units to ADAB. Only the CO or the COR may notify the Contractor of a valid crisis.

4.5.4. Special/Cultural Event. All special/cultural events must be approved in writing by the applicable commander or designated representative and coordinated through the COR or designated representative. Special/cultural events that occur after normal duty hours or during off days will not be logged as work hours without the appropriate approval and coordination. These include, but are not limited to, tours of culturally significant sites in the UAE, planned military exercises or cooperation between US armed forces and HN partners, or other opportunities that may arise from US armed forced personnel or CA interaction with HN military or civilian partners.

4.5.5. US Federal and HN Holidays. Work performance shall be required during US Federal and HN holidays. Only the CO may authorize minimal manning or off days during these periods, and will consider the operational tempo of the 380 AEW with input from the COR.

4.5.6. Ramadan Observance. The CO or COR may approve an altered work schedule provided a minimum of 20 hours are maintained per week, upon a written request by the Contractor during Ramadan.

4.5.7. Leave/Vacations/Sickness. The Contractor shall manage normal leave, sick leave, emergency leave, military duty, Reserve or National Guard activation, and other short-term absences through internal scheduling and cross coverage for all assigned mission areas. The Contractor shall notify the COR at least 10 days in advance of the first day of leave. If a CA becomes sick or is injured and is unable to perform their duties, the Contractor will notify the COR within 12 hours of receipt.

The Contractor will minimize such absences during US armed forces rotation in and out of the AOR, or during crisis scenarios which require continuous support. During such absences, other CAs shall assume additional duties or cover multiple functional areas, to ensure the Contractor continues to meet the performance standards and timelines identified in this PWS. The Government does not expect the Contractor to deploy or maintain separate dedicated backfill personnel solely to cover routine leave or short-term absences.

4.5.7.1. For extended absences over seven (7) days, the Contractor shall notify the CO and COR and either reassign existing personnel, adjust internal coverage, or, when necessary, provide a qualified replacement per this PWS. The Government shall not be responsible for backfilling Contractor personnel, securing or maintaining Contractor residency or badging, or adjusting performance schedules due to Contractor staffing decisions.

4.5.8. Rules and Regulations. The Contractor will comply with all applicable rules and regulations set forth by the 380 AEW, Protection Flight, authorized designated representatives, and higher authorities. This compliance includes adherence to all current and future USCENTCOM and USAFCENT General Orders (GO's), amendments, site-specific regulations (including off-base travel), and 380 AEW Community Standards. Restrictions imposed on CAs shall not exceed those imposed upon U.S. military personnel assigned to ADAB.

Performance Standards

• STD A: Submit a report via official correspondence to the COR and/or HNCO leadership documenting the Contractor’s plan to cover an extended absence for CAs NLT 10 days before each occurrence.

Deliverables

• A002, Extended Absence Coverage Plan

4.6. General Performance. All CAs shall:

4.6.1. Demonstrate a strong understanding of local HN culture and customs and conduct themselves accordingly. They will also educate and advise members of the 380 AEW on HN culture and customs, promoting cross-cultural understanding as directed by authorized representatives.

4.6.2. Conduct work assignments and adhere to standards of conduct per the applicable Air Force Instructions (AFIs), this contract, and HN laws.

4.6.3. Adhere to current HNCO processes for the proper tracking and completion of all CA tasks and duties.

4.6.4. Coordinate with HN personnel to help US personnel understand and comply with local rules, regulations, and policies in support of 380 AEW mission objectives and priorities. This coordination includes, but is not limited to, matters related to: airfield operations, base operations support, immigration, emigration, sponsorship, customs, law enforcement, traffic laws/fines, logistics, medical services, contracting services, inspections, cooperation with HN military and government organizations, and use of HN resources, assets, and facilities.

4.6.5. Advise 380 AEW military leadership at all levels on HN culture, customs, laws, and regulations. This guidance will facilitate discussions with military counterparts and ensure the success of mission requirements, including coordination of mutual support activities, integration into local and regional military exercises, and development of military capabilities.

4.6.6. Function effectively during extended periods of high pressure and stress during an emergency or crisis.

4.6.7. Operate contractor vehicles per 380 AEW community standards.

4.6.8. Perform administrative services that consist of, but not limited, answering phones, processing documents, helping clarify local policy and procedures, and scheduling meetings.

4.6.9. Provide accurate oral translation and interpretation, as well as transcription of English and Arabic documents, as required.

4.6.10. Provide thorough cultural and institutional knowledge in/out brief for 380 AEW personnel within five (5) business days

4.6.10.1. This brief shall include supporting materials (slides, PDFs, etc.) and provide thorough institutional knowledge transfer to the USG personnel based on the scope of the CA’s duties.

4.6.11. Establish initial working relationships with HN counterparts for each assigned function.

Additionally, seek to establish new relationships, as directed by US military leadership.

4.6.12. In the absence of US military direction or guidance regarding HN relationships, actively maintain existing relationships with HN counterparts. If applicable, communicate HN desires to work with US military forces to 380 AEW leadership to encourage cooperation or integration.

4.6.13. As directed by US military leadership, assist in authoring local instructions, directives, and guides to document HN rules, regulations, laws, processes, or procedures relevant to the success of or facilitate US military operations or support functions in the UAE.

• STD A: The CA Site Lead will compile a report for the CO, COR, and HNCO leadership 14 days after the 380 AEW/CC Change of Command. This report will document engagement between each CAs and the leadership of their assigned unit within seven (7) days after their arrival into theater. At a minimum, the turnover will in include the following, in writing: outline of roles, responsibilities, and expectations of the CA per the PWS, existing HN relationships and how they support relevant units' mission, and past accomplishments.

o CA Site Lead turnover documentation to HNCO Lead o 380 AEW/HQ CA turnover documentation to Wing/CC o 380 AEW/HNCO CA turnover documentation to HNCO lead o 380 AEW/PA CA turnover documentation to PA lead o 380 EFSS CA turnover documentation to EFSS/CC o 380 ECONS CA turnover documentation to ECONS/CC o 380 ECES CA turnover documentation to ECES/CC o 380 Airfield Operations Flight CA turnover documentation to AOF/CC o 380 EMDS CA turnover documentation to EMDS/CC o 380 ELRS CA turnover documentation to ELRS/CC

• A003, Rotational Turnover Documentation Report

4.7. CA Site Lead. In addition to meeting the general performance requirements of all CAs, one (1) CA shall serve as the site lead for all other CAs.

4.7.1. Perform the role of supervisor for all other CAs. This includes personnel assignments, training, scheduling, and other administrative functions to ensure coverage of various roles in a dynamic and fast-paced operational environment and setting expectations for other cultural advisors within the 380 AEW. Provide weekly status updates to COR and HNCO leadership or designated representative on all cultural advisor activities to include scheduling and monitoring of contract personnel and constructing a monthly correspondence summary report.

4.7.2. At a minimum, this monthly progress report shall consist of the following data:

4.7.2.1. Ongoing CA activities and tasks, outlined by assigned unit. Additionally, include challenges with HN relationships or base agencies affecting any current efforts and recommendations to remedy. Finally, include potential opportunities to establish new working relationships with HN that nest within the current 380 AEW/CC mission priorities.

4.7.2.2. Status of any special taskings/assignments the HNCO leadership assigned the contractor.

4.7.2.3. Number of responses and hours for after-duty Cultural Advisor services.

4.7.2.4. Number of incoming and outgoing correspondence requiring translation.

4.7.2.5. Planned leave of Contractor employees.

4.7.2.6. Any other progress reporting requested by HNCO leadership or designated representative.

4.7.3. Site Lead will facilitate CA crosstalk to maximize HN engagement opportunities and coordinated efforts of multiple CAs with direction from the HNCO to accomplish 380 AEW mission objectives or requirements.

• STD A: Submit a weekly activity report clearly outlining the status of all assigned CA positions, as well as ongoing CA activities via official correspondence to COR and/or HNCO leadership.

• STD B: Submit a monthly progress report that consisting of the data in para. 4.7.2. to COR and/or HNCO leadership.

• A004, Cultural Advisor Weekly Activity Report NLT COB every Friday.

• A005, Cultural Advisor Monthly Progress Report NLT 5 days after EOM.

4.8. 380 AEW Leadership CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall serve as the 380 AEW Leadership CA, directly supporting the Wing Commander or authorized representative. Specific responsibilities of the 380 AEW Leadership CA include:

4.8.1. Support 380 AEW leadership by interacting and coordinating with HN personnel to include all UAE key leadership on ADAB, to include agencies such as the Air Force and Air Defense (AFAD), Air Operations Center, Air Intelligence Center, Air Warfare Center, Electronic Warfare Center, UAE Air Force Fighter Wings, and General Headquarters (GHQ). Additional coordination may be required based on the dynamic requirements of the ADAB mission.

4.8.2. Facilitate high-level discussions between 380 AEW leadership or authorized designated representatives to enhance US-UAE military working relationships.

4.8.3. Directly advise 380 AEW leadership by leveraging relevant past experiences, cultural knowledge, and language translation and interpretation abilities to communicate 380 AEW mission priorities and requirements to HN partners.

4.9. 380 AEW, Host Nation Coordination Office (HNCO) CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned as to the HNCO. Specific responsibilities of the HNCO CA include:

4.9.1. Execute HNCO processes to facilitate immigration and emigration of Department of Defense (DoD) members and US contractors in support of the 380 AEW mission. Expected number of immigration and emigration actions per year is estimated to be upwards of 6,000, and subject to change based on mission requirements, crisis, or contingency scenarios. Additionally, as required, provide specialized distinguished visitor (DV) immigration and emigration support.

4.9.2. Advise members traveling into and out of the country on how to properly enter and exit in accordance with the DoD Foreign Clearance Guide (FCG) in coordination with the HN passport officers.

4.9.3. Per established HNCO processes and procedures, assist in tracking the immigration and emigration status and documentation of all members assigned to 380 AEW, including all organizations and all tenant units that are both permanently and temporarily assigned.

• STD A: Track immigration and emigration status for all members of 380 AEW and tenant units, in accordance with the DoD FCG and HN rules, regulations, and laws.

• A006, HNCO Immigration/Emigration Tracker

4.10. 380 AEW, Public Affairs (PA) CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned to support the PA director or authorized designated representative. Specific responsibilities include:

4.10.1. Maintain a general understanding of the 380 AEW and USAFCENT communication priorities and objectives. Develop and maintain a relationship with UAE Air Force and Air Defense photographers and UAE MoD public communication approval authorities.

4.10.2. Be proficient in MoD permission request processes to translate, submit, and route PA requests to photograph, film, and publicly message HN and US collaborations and activities. The advisor will proactively broker PA access to HN lead operations activities and Key Leader Engagements (KLEs) for unified public messaging when possible.

4.10.3. Advise and provide input to PA messaging planning based on HN culture sensitivities/suitability, public communication objectives, and social media tactics.

4.10.4. Develop and facilitate imagery sharing/reviewing process when DoD members are included in HN products.

• STD A: Submit a robust tracker of all upcoming and past events that include details, date(s), time(s), location(s), and HN point(s) of contact (POCs). Events include but not limited to key leader engagements (KLEs), military exercises, cooperation, disaster response, and base defense.

• A007, PA Events Tracker

4.11. 380th Combat Air Base Group (CABG), 380th Expeditionary Force Support Squadron (EFSS) CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned as to support the 380 EFSS Commander or authorized designated representative. Specific responsibilities include:

4.11.1. Facilitate the sponsorship process for 380 AEW DoD members and US contractor personnel.

This includes advising and providing language translation and transcription services regarding proper procedures to submit requests for residency, salary letters, and other required documentation to live and work in the HN.

4.11.2. Conducts market research to facilitate local economy purchases to support morale, welfare, and recreation (MWR), lodging, dining facilities, fitness activities, and other EFSS support activities and operations. This may include providing language translation, interpretation, and transcription to assist negotiations with local vendors to ensure fair practice, prices, disambiguation, or other requirements as defined by EFSS leadership.

4.11.3. Facilitates dialog between US and HN military forces to coordinate friendly athletic competitions and events with HN military counterparts in support of the EFSS support activities and operations.

4.11.4. Facilitates dialog between US and HN military forces to coordinate use of HN facilities and services as directed by EFSS leadership.

• STD A: Track status of salary letter requests and residency requests, cancellations, and renewals.

Archive all documentation and requests.

• STD B: Track status of athletic events and friendly competitions, provided to EFSS leadership weekly, NLT COB Friday.

• A008, Sponsorship Tracker

• A009, Athletic/Fitness Events Tracker

4.12. 380 CABG – 380th Expeditionary Contracting Squadron (ECONS) CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned to support the ECONS, (Formerly to the 380th Expeditionary Contracting Squadron (380 ECONS)) Commander or authorized designated representative. Specific responsibilities include:

4.12.1. Supports ECONS leadership through interaction and coordination with HN personnel, including security and ministry representatives, deployed U.S. military personnel, and base defense staff.

4.12.2. Assist with the development and maintenance of relationships with the HN contracting function.

4.12.3. Supports ECONS by coordinating contractor base and compound access and security requirements with the 380 CABG Protection Flight.

4.12.4. Assists prospective vendors and contract awardees with the accurate completion and submission of security badge documentation and company registration with the HN. The 380 AEW

Protection Flight processes all contractor base security badge documentation and forwards it to the appropriate HN offices for final approval and issuance.

4.12.5. Assists explaining contract payment terms and proper invoicing procedures in Procurement Integrated Enterprise Environment (PIEE) to vendors.

4.12.6. Supports government contract negotiation by providing oral and written translation and assists with contracting conferences as requested by ECONS.

4.12.7. Manually track all badges for all 380 AEW contractors.

4.12.8. Tracks and manages base access processes and statuses for all contractors employed by the ECONS or supporting contracting organizations.

4.12.9. Track contractor responsiveness to HN documentation requests.

4.12.10. Provide daily follow-up for HN documentation and base access requests.

4.12.11. Assists in conducting market research by translating information orally and in writing, when requested, to obtain new vendors willing to conduct business with the Government at ADAB.

4.12.12. Proactively, and upon request, identifies potential local vendors to meet ECONS needs through market research activities.

4.12.13. Develops and maintains a vendor database for submitting into BIZNT based on a format provided by the ECONS.

4.12.14. Collect information and be prepared to advise ECONS personnel on HN business practices.

4.12.15. Travels with ECONS personnel to provide language translation, interpretation, and transcription services during site surveys, upon request.

• STD A: Submit robust Excel tracker showing the status track base passes for all 380 AEW contractors weekly.

• STD B: Populate and validate BIZINT vendor database quarterly, by the 5th day of Oct, Jan, Apr, Jul.

• A010, 380 AEW Pass Tracker

• A011, HN Vendor Database

4.13. 380 CABG – 380 Expeditionary Civil Engineer Squadron (ECES) CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned to support the ECES Commander or authorized designated representative. Specific responsibilities include:

4.13.1. Support ECES leadership by interacting and coordinating with HN personnel. The CA shall be able to understand and explain ECES mission, priorities, activities, and potential areas of mutual support to HN personnel and leadership.

4.13.2. Support ECES in coordinating construction/engineering projects with HN. This includes but is not limited to providing cultural advice and language translation, interpretation, and transcription services (as applicable) at site visits and HN project meetings, coordinating formal HN project and design proposals, schedules, and milestones submittals, and approval memorandums for record.

4.13.3. Support coordinating repairs by assisting with the interactions between ECES and the HN base personnel and contracted personnel.

4.13.4. Provide cultural advice and language translation, interpretation, and transcription support during joint operational test/exercises with HN.

4.13.5. Support ECES in coordinating meetings, discussions, invoicing, and formal correspondence with local government utility providers (i.e., Abu Dhabi Distribution Company (ADDC), Abu Dhabi National Oil Company (ADNOC), Abu Dhabi Sewerage Services Company (ADSSC), and Abu Dhabi Water Company).

• STD A: Submit a robust tracker on a weekly basis to ECES leadership. This tracker will include all upcoming and past events that include details, date(s), time(s), location(s), and HN point(s) of contact (POCs). Events include but not limited to key leader engagements (KLEs), military exercises, cooperation, and disaster response.

• A012, ECES Events Tracker

4.14. 380 CABG – Airfield Operations Flight CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned to support the Airfield Operations Flight (Formerly 380th Expeditionary Operations Support Squadron (380 EOSS)) Commander or authorized designated representative. Specific responsibilities include:

4.14.1. Support Airfield Operations Flight leadership by interacting and coordinating with HN personnel. The advisor will be able to understand and explain Airfield Operations Flight mission, priorities, activities, and potential areas of mutual support to HN personnel and leadership.

Additionally, this coordination shall include defining HN operational and logistical requirements and limitations.

4.14.2. Provide cultural advice on joint engagement opportunities and language translation, interpretation, and transcription services as requested to support current operations.

4.14.3. Travel with Airfield Operations Flight personnel to provide language translation, interpretation, and transcription services (as applicable) during site surveys.

4.14.4. Facilitation cooperation between 380 AEW and HN airfield operations, maximizing integration efforts and prioritized by 380 AEW leadership.

Performance Standards

• STD A: Submit a robust tracker on a weekly basis to Airfield Operations Flight leadership. This tracker will include all upcoming and past events that include details, date(s), time(s), location(s), and HN point(s) of contact (POCs). Events include but not limited to key leader engagements (KLEs), military exercises, cooperation, and disaster response.

• A013, Airfield Operations Flight Events Tracker

4.15. 380 CABG – 380th Expeditionary Medical Squadron (380 EMDS) CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned to support the EMDS Commander or authorized designated representative. Specific responsibilities include:

4.15.1. Properly and securely use and disclose Protected Health Information (PHI). Complete initial and annual Health Insurance Portability and Accountability Act (HIPAA) and Privacy Act training.

4.15.2. Support Medical Element leadership by interacting and coordinating with HN personnel to include responding to medical emergencies to facilitate patient transportation, hospital admission, treatment, and disposition of Medical Element patients.

4.15.3. Coordinate with the Protection Flight to assure base access in support of Medical Element mission requirements.

4.15.4. Assist in government negotiations by translating information orally and in writing, as well as assist in coordinating and attending HN medical facility site visits, training events, and conferences as requested by the Medical Element.

4.15.5. Manually track all immigration status and documentation for all 380 AEW personnel receiving off base medical care in compliance with the HNCO policies and procedures.

4.15.6. Coordinate with HN medical leadership on ADAB and HN emergency services unit for emergency support and contingency response planning.

4.15.7. Retrieve and translate medical records of Medical Element patients receiving medical care or diagnostic testing from HN facilities throughout UAE. (note: this includes hospitals, dental clinics, and the National Reference Laboratory).

4.15.8. Coordinate activities to assure aeromedical evacuation of U.S. DoD personnel and eligible Tricare beneficiaries.

4.15.9. Support Medical Element processing of medical coding and billing claims by coordinating with International SOS, Tricare Overseas, and HN medical facilities.

4.15.10. Instruct Medical Element command team and emergency responders on local customs, preparing them to meet and interact with local dignitaries, C-Suite executives, and Emirati military officials.

4.15.11. Instruct and familiarize Medical Element emergency responders how to navigate to and from designated HN medical facilities with both day and night ambulance runs.

• STD A: Submit a robust tracker on a weekly basis to Medical Element leadership. This tracker will include all upcoming and past events that include details, date(s), time(s), location(s), and HN point(s) of contact (POCs). Events include but not limited to key leader engagements (KLEs), military exercises, cooperation, and disaster response.

• A014, Medical Element Events Tracker

4.16. 380 CABG – 380 Expeditionary Logistics Readiness Squadron (ELRS) CA. In addition to meeting the general performance requirements of all CAs, one (1) CA shall be assigned to support the ELRS Commander or authorized designated representative. Specific responsibilities include:

4.16.1. Support Logistical Flight leadership by interacting and coordinating with HN personnel. The advisor will be able to understand and explain Logistical Flight mission, priorities, activities, and potential areas of mutual support to HN personnel and leadership. Additionally, the Contractor shall assist in defining HN installation support and sustainment requirements and limitations.

4.16.2. Provide cultural advice on joint engagement opportunities and language translation, interpretation, and transcription services as requested for installation support and base operations.

4.16.3. Travel with Logistical Flight personnel to provide language translation, interpretation, and transcription services (as applicable) during site surveys, engagements, meetings with the HN.

4.16.4. Familiarization with Logistical Flight installation support operations and applicable policies and procedures, as well as sustainment requirements.

4.16.5. Support Logistical Flight in coordinating meetings, discussions, invoicing, and formal correspondence with local government, HN logistical companies, commercial partners, and relevant contractors. This includes, but not limited to, local law and traffic enforcement, vehicle contractors supporting ELRS, and Abu Dhabi National Oil Company (ADNOC).

• STD A: Submit a robust tracker on a weekly basis to ELRS leadership. This tracker will include all upcoming and past events that include details, date(s), time(s), location(s), and HN point(s) of contact (POCs). Events include but not limited to key leader engagements (KLEs), military exercises, cooperation, and disaster response.

• A015, ELRS Events Tracker

4.17. Terminations. The Contractor must immediately notify the CO and COR of any vacancy in the ten (10) CA positions due to termination (voluntary or involuntary). The Contractor must fill any CA vacancy within 45 days of the previous CA's last day of work, regardless of notification.

4.17.1. While a CA position is vacant, the Contractor shall reallocate its existing workforce to minimize any reduction in support to the AEW.

4.17.2. If the Contractor fails to provide a replacement CA within the 45-day timeframe, the USG is entitled to an equitable adjustment to the applicable CA Contract Line Item Numbers (CLIN) at a daily rate calculated as follows: (CLIN Total / 10) / (Days in the Month) * (Days Exceeding the 45- Day Standard).

4.17.3. Employing temporary CAs does not stop or reset the performance gap clock, but it will temporarily pause any further downward adjustments.

4.18. Phase In. The Contractor shall be on-site at the 380 AEW by the date in the phase-in contract CLIN and fully operational, assuming all duties and responsibilities, by the end of the phase-in period.

This phase-in period is designed for the Contractor to:

4.18.1. Observe tasks and operations.

4.18.2. Learn work requirements and procedures.

4.18.3. Finalize workforce staffing.

4.18.4. Obtain required base passes and security clearances.

4.18.5. Complete all necessary training for service provider employees.

4.18.6. Finalize work plans and procedures.

4.18.7. Facility Access: The Contractor's supervisors, key personnel, and staff may access facilities (with COR/CO approval) to familiarize themselves with equipment, reporting, work scheduling, and procedures. Access must not interfere with current government or service provider personnel's work and will be limited to cultural advisor supervisors and clerical personnel.

4.18.8. Law of War Training: CAs must complete Advanced Law of War training per DFARS 225.371-4 through the Defense Acquisition University.

4.19. Phase Out. If the incumbent contractor does not win the follow-on contract, they shall prepare a thorough transition plan to ensure a smooth transition and minimize disruption to Government operations. This plan shall outline the Contractor’s approach for each CA, and the transfer of institutional working documents and deliverables:

4.19.1. Seamless Knowledge Transfer: Ensuring a complete and effective transfer of knowledge, processes, and documentation, enabling the Government or a successor to seamlessly continue operations.

4.19.2. Secure Data Migration: Migrating all Government data to the designated location in a secure, accurate, and timely manner, ensuring data integrity and availability.

4.19.3. Proper Asset Disposition: Accounting for and properly disposing of or transferring all Government-furnished equipment (GFE) and Government-owned property (GOP) in accordance with applicable regulations and Government direction.

4.19.4. Responsible Personnel Transition: Managing the transition of personnel in a fair and responsible manner, in compliance with all applicable laws and regulations

• STD A: Submit a phase out plan NLT 90 days before contract end. N/A if incumbent wins the follow-on contract.

• A016, Phase-Out Plan

Section 5 – Quality Control

5.1. The Contractor shall develop, implement, and maintain a quality control program to ensure all services meet commonly accepted commercial practices for cultural advisor positions. This program shall include procedures for identifying and preventing recurring defective services

5.2. Quality Control Plan (QCP). The Contractor shall provide a QCP that contains, at a minimum, the performance requirements outlined in this PWS. The QCP shall be submitted to the CO for acceptance no later than 15 days before the end of the phase in period.

5.2.1. The QCP shall include, at a minimum, the following information, subject to Government review and approval:

5.2.1.1. Inspection Procedures. This includes a detailed outline of all inspection procedures used.

This will ensure that quality of services is performed under the PWS.

5.2.1.1. The Inspection Procedures will also be subject to Government review. The procedures will be in line with the Government’s outlined process for inspections and must ensure adherence to protocol.

5.2.1.1. Defect Identification. Provide information on identifying if there are any potential defects, and describe corrective actions taken.

5.2.1.1. Record Management, which is key. Records should be maintained for all inspections, defects, and corrective actions. Be in line with the Government’s record retention policies.

• STD A: Submit a QCP NLT 15 days before the end of the phase in period.

Deliverables

• A017, QCP

5.3. Inspection Records. The Contractor shall maintain inspection records and make them available to the 380 AEW Commander, COR, or CO throughout the contract performance period and until final settlement of any claims arising under this contract.

5.4. Quality Assurance. The Government will periodically evaluate the Contractor's performance per the Service Summary (SS) table. The predominant evaluation methods used under this contract will be the reviewing and monitoring of customer complaints, the monthly surveillance report, and incoming/outgoing correspondence. The absence of any contract requirement from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The below Performance Thresholds identify the SATISFACTORY level of performance.

Section 6 – Government-Provided Property, Services, and Contractor-Furnished Items and Services

6.1. Government-Provided Property and Government-Furnished Services. The Government will provide only the facilities, equipment, materials, and services listed below. The Contractor is responsible for all other items.

6.1.1. Government-Provided Equipment.

6.1.1.1. The USG shall provide routine administrative equipment and supplies incidental to the workplace, such as desks, chairs, file cabinets, pencils, and paper. Computers and other office automation equipment will be provided by the Government as required to accomplish assigned duties, based upon availability. The Government will determine what equipment is necessary and available. Special requirements must be brought to the attention of the CO or COR and will be made available only if feasible.

6.1.1.2. The USG will provide classified and unclassified telephone service, email addresses, on-duty internet access, cell phones, pagers, and facsimile machines (if available) to accomplish assigned duties. All communications equipment and services are for official use only, including calls to the COR or CO. Personal calls must be made on personally owned systems at the caller's expense.

6.1.1.2.1. Contractors with access to a government Local Area Network (LAN) and/or with an official government provided email address shall have signature blocks that…