1.1.a. Statement of Work updated 2026 .docx

PR ### 03/XX/2026

Performance Work Statement Locksmith Services for USCG Headquarters USCG Base National Capital Region Command Safety and Security

1.0 General

1.1 Background

USCG Base National Capital Region’s Command Safety and Security Division is responsible for Physical Security, Anti-Terrorism and Force Protection, and Personnel Security for USCG Headquarters. The purpose of this contract is the performance of routine locksmith duties and within this facility.

1.2 Scope

The contractor shall provide locksmith services for the US Coast Guard within the DHS Saint Elizabeth campus one day a week. The Contractor will have an in-depth knowledge of all normal and high security lock mechanisms utilized on the facility. The contractor shall be able to create and duplicate keys using the tools and equipment provided onsite within the USCG Base National Capital Region locksmith shop. Contractors will also be required to pin high security cylinders, perform combination changes and have a good working knowledge of all GSA approved security containers. All work to be done on site.

1.3 Contractor Personnel

1.3.1 Qualified Personnel.

The Contractor shall provide qualified personnel to perform all requirements specified in this Contract.

1.3.2 Contractor Conduct.

Contractor shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, and environmental protection, security when visiting or working at Government facilities. The Contractor shall ensure Contractors always present a professional appearance and their conduct shall not reflect discredit upon the United States, the Department of Homeland Security and the USCG.

1.3.3 Removing Contractor for Misconduct or Security Reasons.

The Government may, at its sole discretion, direct the Contractor to remove any Contractor from USCG facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under any awarded contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

1.3.4 Employee Identification.

Contractor employees working on Government facilities shall wear an identification badge that, at minimum, displays the Contractor name, the employee’s photo, name, and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and always display all identification and visitor badges in plain view above the waist.

1.3.4.1.1 All Contractor personnel requiring physical access to Coast Guard Headquarters and logical access to Coast Guard information systems must obtain a Common Access Card (CAC) through the Mission Partner Identity, Credential and Access Management (MP ICAM) program. To obtain a CAC, each contractor employee must be initiated and complete a National Background Investigation Services (NBIS) check online.

1.3.4.1.2 Contractor or subcontractor employees who are declined a CAC via MP ICAM are ineligible to perform work that requires a CAC under this PWS. When an employee with a CAC is no longer performing work under this PWS, the Contractor shall notify the COR on the same day the employee stops working and shall deliver the CAC to the COR within seven (7) calendar days after such notification.

1.4 Security.

Under this contract, contractor may be exposed to classified and Sensitive but Unclassified information in performing tasks. Specific security requirements are provided herein for protection of such information.

1.4.1 Sensitive Information Provisions.

Contractor must protect all sensitive information (e.g., For Official Use Only, PII, etc.,) to which they have access under this SOW. In accordance with DHS Management Directive (MD) 11042.1 “Safeguarding Sensitive but Unclassified (For Official Use Only) Information,” all Contractor personnel with access to sensitive information must execute DHS Form 11000-6, Department of Homeland Security Non-Disclosure Agreement (NDA), as a condition of access to such information. The Contractor must maintain signed copies of the NDA for all employees as a record of compliance. The Contractor must provide copies of the signed NDA to the Contracting Officer’s Representative (COR) no later than two (2) days after execution of the form.

Further, sensitive information must be protected in accordance with DHS Class Deviation 15-01, Revision 1 for proper handling and safeguarding of the security of all such USCG information, as defined in the terms and conditions of this Contract.

1.4.2 Contract Classified Provisions.

Classified information is Government information, which requires protection in accordance with Executive Order 13526, Classified National Security Information (CNSI) as amended and supplemental directives. The Contractor shall abide by the requirements set forth in the DD Form 254, Contract Security Classification Specification, and attachment to this contract, and the National Industrial Security Program Operating Manual (NISPOM), 32 CFR Part 117 for protection of classified information, as directed by the Federal Acquisition Regulation (FAR) Clause 52.204-2, Security Requirements (Mar 2021).

The Prime Contractor must possess at least a SECRET Facility Clearance (FCL) for condition of this contract prior to award of contract. Any subcontractors identified for approval must possess an FCL at the appropriate classification to support classified-related tasks. There is no safeguarding requirement for the contractor to process or store any classified information at the company’s own facilities.

Contractor personnel must hold U.S. citizenship and must possess a final SECRET Personnel Clearance (PCL) at time of award of contract. Contractor personnel must maintain a SECRET clearance for the life of the contract and therefore the contractor will provide staff cleared at the appropriate level to perform the work. Failure to obtain a SECRET PCL may be grounds for termination of this contract at any time.

Cleared contractor personnel working this contract must have a Classified Information Non-Disclosure Agreement (SF-312) properly executed by their contracting company’s Facility Security Officer (FSO) and file with their clearance granting authority. The contractor must provide a list of employees’ PCL with assigned functions to the COR. The contractor will advise the COR & KO immediately upon reassignments of personnel to other duties not associated with this Contract.

Classified level access is required to perform locksmith functional duties at the place of performance. Cleared personnel will access classified areas/systems where classified information is located. Access to classified information cannot be precluded by escorting personnel due to the nature of work. However, all Sensitive Compartmented Information Facility (SCIF) will require escorting in those areas. Contractor personnel working on-site at Government facilities must comply with all installation security requirements and all security regulations and directives for this contract (i.e., security and safety, visit request, escorted/unescorted, badging, training if applicable, day-to-day requirements, etc.).

Contractor shall adhere to the Security Executive Agent Directive [SEAD 3] according to NISPOM, 32 CFR Part 117. SEAD 3 requires reporting by all contractor cleared personnel to report specific activities that may adversely impact their continuous national security eligibility, such as reporting of foreign travel and foreign contacts.

1.4.3 Security Deliverables.

Contractor must provide a Training Plan detailing how procedures are implemented for employee’s security briefings and certification that appropriate employees have executed a current SF-312 according to the NISPOM within 45 days after contract award. Contractor's existing plans are acceptable.

The contractor is responsible for controlling and safeguarding FOUO information in accordance with DHS MD 11042.1, “Safeguarding SBU/FOUO information.” Contractor must provide an OPSEC Plan detailing how Sensitive but Unclassified/For Official Use Only material will be handled, discussed, disseminated, and protected by their employee within 45 days after contract award. Contractor's existing plans are acceptable.

1.4.4 Training.

On-site contractor personnel require attending and participating in the USCG Security Education and Awareness Training program as appropriate to the responsibilities associated with assigned duties. Also, this includes contractor personnel to participate in training in rules, practices, procedures, and systems on government requirements.

1.4.4.1 Cyber Awareness Challenge.

The Contractor is required to complete the Cyber Awareness Challenge training and digitally sign the Automated Information Systems (AIS) User Acknowledgement, Form CG-5500A, located at the conclusion of the Cyber Awareness Challenge training. The training must be completed using the USCG Online World of Learning (CG-OWL) within 96 hours of initial access. After completion of the initial Cyber Awareness Challenge training, all CGOne account holders must complete Cyber Awareness Challenge training annually.

1.4.4.2 Privacy at DHS: Protecting Personal Information Training.

Contractors must complete the Protecting Personal Information Training before accessing information under this task order. This training must be completed on an annual basis by all Contractor personnel working under this PWS not later than October 31st of each year. This course provides role-based training for handling personally identifiable information (PII) and sensitive PII (SPII) to DHS federal and contractor employees who will have access to PII and SPII. This training is accessible at Privacy at DHS: Protecting Personal Information (Transcript) | Homeland Security. Training certificates are to be provided to the COR within thirty (30) days of contract award.

1.5 Period of Performance.

The period of performance for this project is for one (1) year from the date of award with two (2) one-year options.

1.6 Place of Performance.

The primary place of performance will be the Douglas Monroe Building (building 50) located on the Department of Homeland Security Saint Elizabeth Campus at 2703 Martin Luther King Avenue SE. Washington D.C. Secondary place of performance will be USCG Senior Leader housing on Joint Base Anacostia-Bolling.

1.7 Hours of Operation.

All work will be performed every Tuesday between the hours of 0800 and 1500. Contractor will be available for emergency calls outside of normal business hours not to exceed six calls per base and option year.

1.8 Kick-off Meeting. The Contractor shall attend a Kick-Off Meeting with the COR not later than 5 business days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the COR, is to discuss technical and contracting objectives of the statement of work and review the Contractor's project plan. The Kick-Off Meeting will be held at the Government’s facility.

1.9 Protection of Information.

1.9.1 Privacy Act Information. Contractor access to information protected under the Privacy Act may be required for any awarded contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

2.0 Government Terms & Definitions.

2.1 DHS – Department of Homeland Security

2.2 USCGHQ U.S. Coast Guard Headquarters

2.3 NCR National Capital Region

3.0 Government-Furnished Property, Material, Equipment, or Information (GFP, GFM, GFE, or GFI).

3.1 The Government will furnish the Contractor with a lighted, heated space for the BASE Locksmith Shop. The space location may change at the discretion and needs of the Government.

3.1.2 The Government will provide all repair/replacement parts and material; the Contractor is responsible for inventory record keeping and control. The Contractor shall monitor the Government’s inventory and is responsible for maintaining the inventory at operational levels by notifying the COR in writing when the material levels reach a predetermined action level.

3.1.3 Government owned parts, tools, equipment and facilities shall not be used for work other than official Government locksmith work.

4.0 Contractor Furnished Property.

The Contractor shall furnish all services necessary to fulfill the requirements awarded under this Contract, except for the Government Furnished Property specified in this work statement.

5.0 Requirements.

5.1 Locksmith.

Unless otherwise noted, the Contractor shall provide all necessary labor, personal tools and equipment to perform the following locksmith duties; Key and Key Core Combination Records maintenance, Maintenance and Repair of GFE (Government Furnished Equipment), Initiate Ordering of Parts and Material, Maintain Assigned Inventory, Calculating Pinning and Key Code Management, Pinning Cores, Cutting and Machining Keys, Performing Lock Maintenance, Installing (Lock cores, Locksets, Padlocks, Security Hardware and Security Devices), Lock Picking, Surreptitious Lock Entry, Keyed Lock Out Response, Safe Lock Preventative Maintenance, Setting Safe Lock Combinations, Surreptitious Safe Entry, Safe Lock Manipulation, Safe Lock Servicing, GSA (Red and Black Label) Container Entry, Combination Setting Training, GSA Container Repairs and Maintenance.

5.2 Work Restrictions.

All travel aboard USCG Headquarters shall be exclusively to conduct locksmith duties and shall be in the most direct route.

5.3 Special Requirements.

The Contractor shall be licensed or registered as a locksmith by a nationally recognized professional locksmith association or organization. Personnel to work onsite will provide proof of the following certifications:

1. GSA Authorized Safe & Vault Technician & Inspector.

2. Kaba Mas X-09/X-10 Certification

3. LKM10K Certification

4. Simplex Certification

5.4 Permits/Notifications.

The Contractor shall schedule all work and entry with occupants prior to entering any facility unless directed to do so by the Contracting Officer or his/her representative.

5.5 Applicable Codes and Regulations

The Contractor shall conduct themselves and their locksmith duties in accordance with the Commandant Instruction: COMDTINST M5530.1C (Physical Security and Force Protection Program) and all other laws and regulations in effect at BASE National Capital Region.

1. The Contractor shall possess a current Secret Security Clearance prior to award of contract. Failure to obtain a Secret Security Clearance may be grounds for termination of this contract at any time.

2. The Contractor shall have available and produce a document showing the Secret Security Clearance to any customer of a security sensitive area, the document shall show the dates of issue and expiration.

3. Keys lost by the Contractor shall be reported to the Contracting Officer or his/her representative immediately. The Contractor shall be responsible for the cost of all labor and / or materials involved in establishing and installing any new key system for all facilities affected by the lost keys.

4. All cut keys shall be kept in the designated lock shop space and inside a locked safe. All cut keys and key blanks must be accounted for with signed key issue forms.

5. All keys designated as “Master Keys” shall be kept in a locked GSA container when not in use and shall not leave Coast Guard property.

5.6 Locksmith Contract Work Requirements

5.6.1 Customer Service.

The Contractor shall conduct business with Government personnel, employees and customers in a courteous, positive and helpful manner always. The Contractor is expected to handle the day-to-day customer issues, responding to their needs and explaining policy where it might be different from what the customer desires. Forward all customer issues that are not resolved at the locksmith level to the COR in a timely manner, providing details of all issues.

5.6.2 Locksets & Hardware.

The Contractor shall perform repair, installation and service work on various types and manufacture of locksets and hardware, this will include but not limited to:

1. Mortise, cylindrical, pushbutton, electric, tubular, cabinet, padlocks, keyed electric switches, mailboxes, electric, display and magnetic card swipe electronic locks and locksets.

2. Hardware such as door closers, push bars, panic hardware, fire door closers, fusible link door closers, slide bolts, Electro-magnetic strikes, locks and bolts, ADA controlled hardware, localized intrusion alarms and vertical rod exit devices.

3. Key machine duplicating, key grinding, computer code data retrieval, and key blank impressions and filing, code cutting and manual grinding.

4. Lock Picking of various styles of cabinet and padlocks.

5. Pinning of MEDECO high security cores and cutting MEDECO keys.

5.6.3 Safes & Containers.

The Contractor shall perform work on various safes and GSA containers; this work will include but not limited to the following:

1. Installation, repairs, servicing, rebuilding, combination changing of various manufacturers of Group-1, Group-1R and Group-2 safe locks.

2. Certified installation and repair of the X-Series safe locks (i.e. X-09, X-10).

3. Surreptitious, selective and forced entry of various types of safes and GSA containers.

4. Installation and repair of refractory fireproofing material in safes and GSA containers.

5. Repairing safes and GSA containers while maintaining the classification integrity of the safe or GSA container.

6. Performing repairs on various safe types, manufactures and models by cannibalizing parts between safes, modifying and replacing locks. Use knowledge of safe types, models and the interchangeability of parts for repairs of safes and GSA containers.

5.6.4 Key Control Systems:

The Contractor shall perform work on the BASE National Capital Region key control system; this work will include but not limited to:

1. Maintain the physical security of key control files and key schemes.

2. Calculate new key codes using numerical formulas, cross-referencing other key codes files, establishing new key scheme and documentation of key control codes and files.

3. Work with customers in developing complex supervisor and subordinate key control schemes to meet their needs while maintaining the integrity of the key control system.

6.0 References:

6.1 COMDTINST 5375.1(series), Limited Personal Use of Government Office Equipment

6.2 COMDTINST M5330.1(series), Physical Security and Force Protection Program

6.3 COMDTINST M5520.12(series), Personnel Vetting Program (Security Clearance, Suitability, and Credentialing)

6.4 Federal Acquisition Regulations (FAR)

6.5 Homeland Security Acquisition Regulations

6.6 Homeland Security Acquisition Manual

7.0 Deliverables

The contractor will ensure all work is completed in a manner approved by the USCG HQ Physical Security Officer.

8.0 Performance Requirements Summary (PRS). The PRS establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service Output” column. The “Performance Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The “Acceptable Quality Level (AQL)” column displays the maximum allowable deviation from the performance objective, which, if exceeded, evokes the negative incentive specified in the table below. Failure to provide acceptable deliverables will result in corrective action as determined appropriate by the contracting officer in consultation with the COR. The range of possible actions includes re-performance of work, payment, renegotiating the schedule in conjunction with appropriate consideration, and partial or total termination for convenience/default.

PRS Table

9.0 Quality Assurance Surveillance Plan

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated task order. This QASP explains the following:

1. What will be monitored.

1. How monitoring will take place.

1. Who will conduct the monitoring.

1. How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall ensure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR, with assistance from the KO, if needed, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL. The Government surveillance may include, but is not limited to, the following methods:

· Periodic Inspections.

· Customer complaints verified by COR.

· Monthly checks