1.06 PWS.pdf

Performance Work Statement

1.0 Introduction/Background

In June 2015, CSG Visual Communication, Inc. installed a comprehensive audio visual (AV) system at the Navy Drug & Alcohol Counsel School (NDACS) located in Point Loma, CA. The AV system consisted of a large number of components that are primarily used for video and audio control and video streaming/recording and processing to support the NDACS training mission and is fully integrated into all aspects of training delivery.

As part of the NDACS training mission, group exercises are conducted three to five days per week and are observed by the NDACS Program Director via the AV system for the purpose of providing feedback to the instructors and to track the progress of students. Instructors review the recordings with the students and provide feedback to the students related to their performance of skills and characteristics of counseling. The AV system is connected to the main classroom podium projection system in order to broadcast and record lectures. The recorded lectures are utilized by students who have missed class and by new instructors who are assuming subject matter expert (SME) for various units. It is critical to maintain system availability and stability to effectively perform training delivery in support of mission performance.

The original custom design, programming, and equipment for the AV system was installed by CSG Visual Communication, Inc. in the following rooms at NDACS:

• QTY (2) Classrooms: Rooms 137 & 308

• QTY (7) Group & Instructor Rooms 301, 303, 305, 307, 309, 316, & 320

• QTY (6) Instructor Rooms 304, 314, 318, 322, 324, & 326

This contract will continue the warranty and will cover all system firmware upgrades that need to be maintained, custom programming for the video/audio control systems and video streaming, recording, and processing systems. This includes the labor to maintain and program all components of the comprehensive AV system, but excludes any required hardware that is not covered under each respective equipment manufacturer warranty.

Specific requirements are to subscribe to the CSG Gold Repair Maintenance plan and allow them to provide support to NDACS AV system, provide updates, troubleshoot, maintain and repair the existing system.

The vendor will provide the following:

• Onsite training to the IMIT staff in how to better monitor the actions of this AV system.

• Contact NMOTC IMIT to schedule any support visits by the CSG staff to NDACS. This is critical for NMOTC to assess the system stability and determine the frequency of CSG support visits.

• At a minimum, schedule an onsite visit each month to assess the system stability and conduct training to IMIT staff.

• Will provide documentation of every username, password, software license, device serial number and system drawing to the IMIT staff for continuity purposes. This must be provided within the first 30 days of contract award.

Provide insight into any faulty parts and innovations into new technology to enhance or improve the existing AV system.

• Provide details on the existing MFG warrantied items and when they expire to allow NMOTC to provide extended support of those devices, if required. This must be provided within the first 30 days of the contract award.

• Provide labor at no cost for any repairs on the existing equipment.

• Process all RMA’s and track to completion.

• NMOTC understands that any item not under warranty that fails is a cost however, the vendor must provide a detailed listing of all warranties on all devices in order for NMOTC to understand what this may entail. This must be provided within the first 30 days of the contract award.

2.0 Scope of Work

The support includes a comprehensive service warranty for the NDACS AV system. The contractor will provide knowledgeable staff to provide support for all AV equipment and systems installed in all classroom, group, and instructor rooms. Support includes replacement, ability to download updates, troubleshoot system, and update custom program.

The AV system at NDACS is so fully integrated into training delivery performance that NDACS mission performance is significantly impacted and impaired by periods when the AV system is not operable or available. Down times in the AV system have been associated with a significant reduction in the quality of training delivery and an increased student failure rate from NDACS training courses. NDACS’ mission capability is severely impacted by any down time of the AV system and must maintain stability and full functionality at all times.

The vendor will perform a monthly assessment of the following items:

• Information Assurance (IA)/Security updates required on all system servers.

• Planned dates to install identified updates.

• A review of all hard drive capacities and percentages utilized.

• All user logs for all equipment.

• Uptime statistics for all components of the AV system.

The vendor will provide the following:

• NDACS and NMOTC/SWMI technical staff three hours of training every month on performance of system stability checks and suggestions on technical or functional method or procedures to improve or enhance system performance.

• A detailed, updated technical and functional description of all AV system components and technical wiring diagrams/schematics.

• A DoD IA scan assessment report for all open ports and justifications to abstain from attaching this system to the NDACS network.

• Hold a quarterly meeting with NMOTC/SWMI technical staff to detail an assessment of over system status, open technical issues, completed and pending service work orders and recommendations to optimize performance of the AV system.

All items in this contract must contain TAA compliant items and contain products that are verified to be U.S. made or designated-country end products under FAR 52-225-5 Trade Agreements. All items must be identified as TAA compliant, purchased as a Federal partner, authorized to provide equipment that will be used on DoD networks pursuant to FAR 52.212.4 Contract terms and conditions – Commercial Items, and

FAR 52.212.5.

Any charges related to restocking, shipping or any other charges that are related to any vendor providing non-TAA compliant equipment will be the responsibility of the vendor and not from the U. S.

Government.

All NMOTC Information Technology procurements use Defense Health Program funds and are therefore exempt from the requirements contained in the Information Technology Procurement Request (ITPR) approval process IAW BUMED memorandum 6000 Ser M6/16UM60041 of 26 Oct 16.

3.0 Period of Performance

The performance period shall be for a Base Period of 12 months and two (2), 12-Month, Option Periods.

The period of performance shall read as follows:

Base Period: 1 October 2022 – 30 September 2023 Option 1: 1 October 2023 – 30 September 2024 Option 2: 1 October 2024 – 30 September 2025

4.0 Place of Performance

Naval Drug & Alcohol Counselor School - NDACS 140 Sylvester Road San Diego, CA 92106 POC: Ted Judson

Financial POC: Ms. Teri Perez, IMIT Business Analyst, Theresa.l.perez4.ctr@mail.mil, 850-452-2077.

4.1 DESIGNATED GOVERNMENT REPRESENTATIVE (DGR)

This acquisition is not technically complex and, for that reason, it does not require a Contracting Officer Representative (COR). However, a DGR will report to the Contracting Officer that all products and/or services from the contractor have been delivered and accepted. The Designated Government Representative for this contract is Ms. Victoria Burke, Chief Information Officer, victoria.a.burke2.civ@mail.mil, 850-452-2090.

The DGR monitors all technical aspects of the contract. The DGR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract;

including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. The DGR is not authorized to change any of the terms and conditions of the resulting contract. The Contractor shall coordinate and obtain prior approval from the DGR for all delivery, truck loading and unloading, the positioning and use of any heavy equipment, commencing any work, and all other issues. The DGR is responsible for the scheduling and coordination of all work to be accomplished as required per this specification.

mailto:Theresa.l.perez4.ctr@mail.mil mailto:victoria.a.burke2.civ@mail.mil

5.0 TYPE OF CONTRACT

The Government will award a Firm Fixed Price Contract.

6.0 QUALITY CONTROL

Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) Subpart 52.212-4 entitled, “Contract Terms and Conditions - Commercial Items” and applicable sub-clauses pertaining to quality control.

7.0 ACCESS and GENERAL PROTECTION/SECURITY: POLICY and PROCEDUIRES. The Contractor and all associated Contractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures provided by the Government. The Contractor shall also provide all information required for background checks to meet installation access requirements prior to obtaining base access. The Contractor workforce shall comply with all personal identity verification requirements as directed by DoD, Department of the Navy (DoN) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

8.0 DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS)

Defense Biometric Identification System (DBIDS). The Defense Biometric Identification System (DBIDS) is a DoD-owned and operated system developed by Defense Manpower Data Center as a force protection program to manage personnel identity and access at DoD installations. DBIDS is a network database system designed to easily verify access authorization of personnel entering military installations by using barcodes and fingerprint biometric identifications.

To improve management and force protection at Navy installations, the Navy is transitioning from using the Navy Commercial Access Control System (NCACS) to the Defense Biometric Identification System (DBIDS) for Contractors and vendors requiring access to an installation at no cost to them. The transition will begin 17 April 2017 and individuals will have up to 180 days to obtain the permanent card. After August 14, 2017, NCACs cards will no longer be accepted.

In order to obtain base access, an individual needs to acquire DoD sponsorship, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act-compliant state driver's license. Vetting occurs when the individual's background and ID are compared against authoritative criminal justice data bases, and the individual has a letter or official document from the sponsoring organization which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

NCACS cardholders will have 120 days from April 17, 2017 to obtain a temporary DBIDS paper pass.

After the applicant obtains their DBIDS paper pass, they will have an additional 180 days to obtain an actual DBIDS card at no cost. Those requesting new access onto installations will receive the DBIDS card at the same time they are initially approved for access. After August 14, 2017, NCACS cards will no longer be accepted for installation access.

Additional information is available at https://www.cnic.navy.mil/om/dbids.html.

9.0 Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information. Homeland Security Presidential Directive (HSPD)-12, requires Government agencies to develop and implement Federal security standards for Federal employees and Contractors. The Deputy Secretary of Defense Directive- Type Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive

– 12 (HSPD-12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This clause applies to Contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to Contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each Contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all Contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required Contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, Contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M- 5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All Contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information Assurance Manager (IAM).

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation.

When access to IT systems is required for performance of the Contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and IAM upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources.

The decision to authorize access to a Government IT system/network is inherently governmental. The https://www.cnic.navy.mil/om/dbids.html

Contractor supervisor is not authorized to sign the SAAR-N; therefore, the Government employee with knowledge of the system/network access required shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the Contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the Contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the Contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to Government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The Contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the Contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS

FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The Contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

10.0 PERFORMANCE REQUIREMENT SUMMARY (PRS)

Performance

Element Performance Requirement Surveillance

Method Frequency Acceptable

Quality Level Contract Deliverables

Contract deliverables furnished as prescribed in the PWS.

Inspection by the DGR

Continual >95% of deliverables submitted timely and without rework required.

Overall Contract Performance

Overall contract performance of sufficient quality to earn a

Satisfactory (or higher) rating in the DGR’s annual report on

Contractor Performance

Assessment by the DGR

Annual All performance elements rated Satisfactory (or higher)

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly 100% accuracy