1.03 PWS FOR WASHERS AND DRYERS RENTAL AND MAINTENANCE_Redacted.pdf

DRAFT

PERFORMANCE WORK STATEMENT FOR WASHERS AND DRYERS RENTAL AND

MAINTENANCE

MULTIPLE LOCATIONS

DESCRIPTION

1. WORK TO BE PERFORMED:

The Contractor shall furnish all new washers and dryers (collectively known herein as “Units”), labor, supervision, material, repair parts, supplies, equipment, and repairs of washers and dryers as specified herein. The Contractor shall perform all necessary measurements to ensure Units will fit properly into laundry areas.

2. WASHING MACHINE MINIMUM SPECIFICATIONS:

The Contractor shall furnish only front-loading washers that meet or exceed the following requirements:

Machines shall be new (less than three years old), commercial grade, multi-housing electric (120 Volt), fully automatic clothes washers with a minimum capacity of fourteen (14) pounds. The washers shall be capable of washing, rinsing, spin drying, and shutting off automatically when the door is opened during the spin cycle. Washers shall have a temperature selector with the minimum settings of hot, cold, and warm, and be Underwriters Laboratories (UL) approved.

3. DRYER MINIMUM SPECIFICATIONS:

The Contractor shall furnish new commercial grade dryers that meet or exceed the following requirements: Machines shall be electric (3 wire nominal 120/240 volts, 60 cycle A.C.), commercial motor and cabinet construction, minimum 5.75 cubic foot drum capacity, three selections for drying temperature, and a minimum of 60 minutes of timed drying. Dryer shall have overload protection, push button starting switch, a door switch to stop tumbling and heat when door is open, heating elements which shut off when motor stops, removable lint screen, and standard dryer fabric settings to include permanent press, delicate, and heavy duty. Dryers shall be UL approved. Dryers shall have semi-rigid aluminum dryer exhaust hose. The Contractor shall provide dryers that can be stacked on top of each other as a set of two dryers.

4. MACHINE SALIENT CHARACTERISTICS:

All Units shall not include coin devices. All Units shall be white in color.

5. DELIVERY:

Contractor shall deliver and install the Units to the following Areas of Responsibility (AOR) at no additional expense to the Government:

a. Explosive Ordnance Disposal (EOD) School, Eglin Air Force Base, Fort Walton Beach, FL

b. CID Corry Station in Pensacola, FL

c. Naval Air Station (NAS) Pensacola, FL

d. Naval Air Technical Training Center (NATTC) Unaccompanied Housing in Pensacola, FL

The Contractor shall perform on-site visits at each AOR prior to installation to ensure correct power supply cords for receptacles and building. The Government will supply hot and cold-water connections, electrical outlets, exhaust vents, and drainage for the Units within 10 feet of the proposed locations of Units.

Contractor shall install Units, including unit hook-ups, and shall connect each Unit (including providing required parts and materials) to the existing Government discharge vents. When outside venting is not available, the Contractor shall furnish and attach lint troughs to the venting hose.

At least one week prior to delivery and installation, the Contactor shall contact the facility Points of Contact (POC) between the hours of Monday to Friday from 6:00AM to 3:30PM to arrange the installation schedule. POCs include:

a. CID Corry, the Site Manager (TR) Mr. Ruperto Ventura at

b. POC at NAS Pensacola and NATTC Site Manager, Mrs. Frances Wilder at

c. POC at EOD School Eglin, Front Desk Supervisor Ms. Whitney Mason at

The Contractor shall ensure a smooth transition between the incumbent contractor and Contractor;

communication between both is very important. To minimize service disruption for the Government, Contractor shall ensure installation across the AOR is completed within two days, after old machines are removed by the incumbent Contractor.

6. TRANSPORTATION:

The Contactor shall assume all expenses for transportation and cartage for the delivery and removal of the Units. The Contractor is responsible for removal and clean-up of any waste caused by installation or removal of Units.

7. SIGNAGE:

The Contractor shall post operating instructions for Units at each AOR. Contractor shall also post a sign which includes point of contact information, as provided by the Government, for each AOR whereby users can report problems with the Units. The use of handmade or improvised signs is prohibited. The Contractor shall request the Government’s review of the signs prior to posting.

8. LIABILITY AND DAMAGES:

At no additional cost to the Government, Contractor shall:

8.a. Be responsible for any losses due to damaged, broken, or stolen equipment. The Contractor shall maintain liability for fire, theft, accident, or any other cause resulting in damage or loss of Contractor’s Units (or any part of them), including but not limited to supplies, materials, and equipment, and the personal property or belongings of Contractor’s employees.

8.b. Assume full responsibility for any and all damages or claims for damage or injury to persons, property, or equipment which may result from any service performed under this contract. Contractor shall be held liable by the Government for any damage caused by Contractor’s employees to any equipment, apparatus, or installed property in Government buildings in which work is performed under this contract.

Contractor shall replace or repair all surfaces, fixtures, or furnishings damaged by Contractor’s personnel to the satisfaction of the Government’s Contracting Officer’s Representative (COR) at no additional cost to the Government.

8.c. Be held liable for all damages to Government property and shall hold the Government harmless for all claims for damages caused by third persons or property arising out of: (i) the Contractor’s providing of defective Units, (ii) the Contractor’s defective maintenance of Units, and (iii) the negligent operation of the Units by the Contractor or its employees.

8.d. In the event a military member causes damage to Units, the Government will make all efforts to identify the individual responsible, assess the damage, and issue an invoice directly to the military member Command for reimbursement. If in the event the member can’t be identified repairs will be at Government cost.

9. UTILITIES:

The Government will provide the utilities required for operation of the Units including hot and cold water, and electricity.

10. REMOVAL AT END OF CONTRACT:

At least one week prior to contract expiration, Contractor shall contact the POCs in Section 5 of this PWS to schedule the removal of the Contractor’s property. Contractor shall remove all Units and associated Contractor-provided peripheral equipment within two calendar days before contract expiration.

Contractor shall ensure removal schedule mitigates risk that any building will be without Units more than 48 hours.

11. EQUIPMENT SPECIFICATION:

The Contractor shall provide only Units that meets specifications established by the U.S. Public Health Federation and National Sanitation Foundation, and /or military authority having jurisdiction in the areas of responsibility and shall be subject to inspection by the installation medical authority. Contractor shall install all electrically operated Units in accordance with the standards of the National Electrical Code and in compliance with all safety and security measures.

12. MAINTENANCE AND REPAIRS: (CLINs 0001 – 0018) Contractor shall perform all necessary maintenance and repairs to keep Units in proper working order in accordance with manufactures maintenance requirements. The Contractor shall maintain a Service Order Form (CRDL A0001) of all Units breakdowns, reflecting machine number, location, and time breakdown is discovered or reported, nature of failure, and time and date of repair. Upon completion of work, the Contractor shall give a copy of the form to the respective POCs.

At no additional cost to the Government, Contractor shall:

(a) Provide service between Monday through Friday from 7:00 AM to 3:30 PM (referred to herein as “Operating Hours”) not including U.S. Federal Holidays.

(b) Service strainers, screens, and lint troughs on each Unit as required for proper operation of the Units in accordance with the manufacturer’s specification.

(c) The Contractor shall clean and wipe down the interior and exterior of each Unit (including the rim under the lid of the washing machine) to ensure Units are free of dirt, grime, and build-up, and clean the immediate area and remove all debris or trash each time a machine is serviced.

(d) The Contractor shall receive work orders as required from AORs POCs during Operating Hours. The Contractor shall receive work orders via e-mail.

(e) The Contractor shall repair or replace Unit within one day of Operating Hours (per paragraph a) after notification by COR, weekends and holidays excluded. Contractor shall ensure no more than 5% of the Units in any building shall be out of service simultaneously. Should more than 5% of the Units in any building be out of service simultaneously, the Government shall impose an adjustment of the rental price.

A deduction of 1/30 of the monthly rate per machine shall be taken for each day a machine is inoperable.

An additional penalty of ½ of the monthly rental charge per machine shall be deducted as an additional fee. All replacement machines shall be no older than machines being replaced.

(f) Contractor shall maintain a stock of repair parts sufficient to complete repairs by close of the next business day for all Units.

(g) Contractor shall replace all missing parts (i.e. knobs, buttons, lint traps and covers, doors/handles, hoses, dispenser cups, levelers, and electrical cords) for the duration of the contract.

13. CONTRACTOR’S REPRESENTATIVE:

The Contractor shall provide to the COR, in writing, the Contractor’s representative point of contract information for who will be in charge of the work. The Contractor’s representative shall be empowered with sufficient authority to enable him to meet conditions which arise in the operation of the contract without undue delay.

14. IDENTIFICATION:

The Contractor shall provide a distinctive nameplate, emblem, insignia, or other approved method of identification for Contractor’s employees. This identification shall be attached above the waist to employee’s apparel and shall be worn at all times while performing work under this contract so as to distinguish the Contractor’s workers from Government employees. The Contractor shall also furnish suitable identification for Contractor’s property by marking or tagging assets (including but not limited to vehicles) to distinguish from Government-owned property.

15. CONTRACTOR PASSES:

To gain access to AORs, Contractor shall contact POCs (see Section 5) for each location during Operating Hours. The POC will work with the Pass and Tag Office to ensure Contractor’s base access.

16. MOVEMENT OF MACHINES:

If at any time, the Government deems it necessary to move a Unit for the Government’s convenience (i.e., other than for repair, replacement, or exchange for another machine), Contractor shall provide two movements per Unit within all AORs per year. The Contractor shall provide to POCs notification of movement of Units or the exchange, replacement, or discontinued use of any machine.

17. DELIVERABLES:

Table 1 Contractors Data Requirement Listing (CDRLs)

Item # Description Due Date Distribution Frequency A0001 Service

Order Form As Requested Relevant

AORs POCs Submit report to site POC via email.

Written report shall be submitted as described within the PWS IAW Table 1 Contractors Data Requirement Listing (CDRLs). CDRLs shall be submitted in the Contractor’s format and shall include the data provided below. CDRL distribution requirements listed above. The Government will notify the Contractor if CDRLs are found deficient. The Contractor shall submit corrected CDRLs to the Government within three working days.

CDRL A0001 Service Order Form The Contractor shall include the following data in this report:

a. Machine number

b. Location

c. Time breakdown is discovered or reported

d. Nature of failure

e. Time and date of repair

18. DISTRIBUTION:

The Units will be delivered in the phases during base year of the contract.

PHASE ONE: Period of performance 01 July 2025 – 31 May 2026

The Contractor shall deliver and install Units in accordance with the following tables:

Tabe 2. Location 1 Location 1. EXPLOSIVE ORDNANCE DISPOSAL (EOD) SCHOOL EGLIN AFB Bldg. # Washers Dryers Stacked Dryers 848 16 0 16 858 30 0 30 Total 46 0 46

Table 3. Location 2

Location 2. CORRY STATION CID PENSACOLA Bldg. # Washers Dryers Stacked Dryers 1082 11 15 0 1084 11 15 0 1090 10 11 0 1094 32 0 48 3701 9 0 9 3702 9 0 9 3706 40 40 0 3707 9 0 9 3708 9 0 9 3715 24 0 24 3717 24 0 24 Total 188 81 132

Table 4. Location 3

Location 3. NAVAL AIR STATION PENSACOLA Bldg. # Washers Dryers Stacked Dryers 601 14 0 13 602 10 0 9 Total 24 0 22

Table 5. Location 4

Location 4. NAVAL AIR TECHNICAL TRAINING CENTER (NATTC) Bldg. # Washers Dryers Stacked Dryers 3901 36 0 36 3902 36 0 36 3903 36 0 36 3904 36 0 36 3905 36 0 36 3906 36 0 36 3907 36 0 36 3908 36 0 36 3910 30 0 30 Total 318 0 318

PHASE TWO: Period of performance 01 September 2025 – 31 May 2026

The Contractor shall deliver and install Units in accordance with the following tables:

Table 6. Location 5

Location 5. CORRY STATION CID PENSACOLA Bldg. # Washers Dryers Stacked Dryers 1095 16 0 16 3709 9 0 9 3710 9 0 9 Total 34 0 34

19. GOVERNMENT QUALITY ASSURANCE:

The Government will use a Quality Assurance Surveillance Plan (QASP) during the life of the contract to ensure that the Contractor is in fact performing the services required by this contract in an acceptable manner. The QASP will be administered by the COR after contract award. The COR will monitor and survey the Contractor's performance according to the terms of this PWS. The COR will report the Contractor's performance under this PWS to the KO according to the procedures, methods, and guidelines set forth in the QASP.

The COR will continuously observe the Contractor’s performance under this PWS and record all observations of incomplete or defective performance, and all safety and health standards violations. The COR will issue to the Contractor a Contractor Discrepancy Report (CDR) for incidents of unacceptable performance. The Contractor shall reply in writing within two business days after receipt, explaining reasons for reported performance deficiencies and standards violations, the corrective action, and procedures taken to prevent reoccurrence.

20. PERFORMANCE STANDARDS:

The QASP provides a systematic method to evaluate the service the Contractor is required to furnish.

The Contracting Officer’s Representative (COR) will evaluate the Contractor's performance to ensure the Contractor is performing up to the specified standards. The performance standards for this performance work statement are stated in the Performance Requirements Summary (PRS) included in this QASP. The standards are subjective for this requirement.

Table 7. Performance Requirements Summary (PRS)

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Provide new washers and dryers - PWS sections 1-6, 11, and 18

Deliver new washer and dryers IAW schedule;

machines are fully operational and free from defects

100% inspection Upon delivery

100% operational machines installed

Maintenance and Repairs - PWS section 12 and 16

Machines are maintained, repaired, or replaced to meet PWS requirement

Random inspection and Customer Surveys and Feedback

As required for corrective actions

No more than 5% of the rental units in any building shall be out of service simultaneously.

Contract Deliverables PWS section 17

Contract deliverables furnished as prescribed in the PWS

100% inspection As required for corrective actions

>95% of deliverables submitted timely and without rework required

Invoicing PWS Section 25

Monthly invoices per contract procedures are timely and accurate

Review & acceptance of the invoice

Monthly 100% accuracy

21. OVERALL CONTRACT PERFORMANCE:

The Government will conduct systematic surveillance of all aspects of this contract to ensure all requirements of the performance work statement (PWS) are satisfactorily fulfilled. However, the Government's quality assurance program is not a substitute for the contractor's quality control program.

The QASP is based on the premise that the Contractor and not the Government, is responsible for the management and any quality control action required to meet the terms of the contract. The Government expects the contractor to detect and correct deficiencies before products and services are delivered to customers, as specified in the contractor's approved quality control plan.

The Government will rely on the contractor's Quality Control Plan (QCP), which shall be part of its proposal. The QCP shall discuss the Contractor's overall approach and procedures for evaluating each of the major service areas contained in the PWS, communicating with the Government, resolving deficiencies, and identifying potential improvements. The QCP shall also discuss contingency intentions to ensure uninterrupted service is provided 24 hours a day, 7 days a week.

The performance requirements recognize that the Contractor is not a perfect manager, and that unforeseen requirements and uncontrollable problems do occur. Good management and use of an adequate QCP will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating Contractor performance against the provided standards. The Contractor's QCP will be reviewed and approved prior to contract award.

22. RATINGS:

The following criteria will be used for performance evaluations: Exceptional, Very Good, Good, Marginal, or Unsatisfactory. Upward or downward arrows may be used to indicate an improving or worsening trend insufficient to change to the assessment status.

a. Exceptional. Indicates performance clearly exceeds contractual requirements. There were no problems requiring corrective action.

b. Very Good. Performance meets contractual requirements and exceeds some to the Government's benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

c. Good. Indicates performance clearly meets contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

d. Marginal. Indicates performance meets contractual requirements. The area of evaluation contains one or more serious problems for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

e. Unsatisfactory. Indicates the Contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains one or more serious problems for which the corrective actions appear ineffective.

23. INVOICING:

The Contractor shall submit monthly invoices in a timely and accurate manner. This involves ensuring that all invoices related to the contract are submitted according to the agreed schedule (monthly) and reviewed by the Government for accuracy. Invoicing issues will be promptly addressed to maintain smooth financial operations.

24. DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS):

The Defense Biometric Identification System (DBIDS) is a DoD-owned and operated system developed by Defense Manpower Data Center as a force protection program to manage personnel identity and access at DoD installations. DBIDS is a network database system designed to easily verify access authorization of personnel entering military installations by using barcodes and fingerprint biometric identifications.

In order to obtain base access, an individual needs to acquire DoD sponsorship, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act-compliant state driver's license. Vetting occurs when the individual's background and ID are compared against authoritative criminal justice data bases, and the individual has a letter or official document from the sponsoring organization which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

For more information https://www.cnic.navy.mil/om/dbids.html

25. NON-PERSONAL SERVICES STATEMENT

Contractor employees performing services under this contract shall be controlled, directed, and supervised at all times by Contractor’s management personnel. Contractor’s management shall ensure that employees properly comply with the performance work standards outlined in the Performance Work Statement.

Contractor employees shall perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.