1.03 PWS Cultural Relations Support_CJTF-HOA CE.pdf

PERFORMANCE WORK STATEMENT (PWS)

Community Relations Specialist, Camp Lemonnier, Djibouti

1. General: This is a requirement for services to provide Community Relations Specialists (CRSs) whose primary function will be to provide the leadership and staff of Combined Joint Task Force – Horn of Africa (CJTF-HOA) with analysis and insight into local culture, politics, policies, and advise on strategies to engage key leaders in the local community. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services: The contractor shall provide all personnel, supervision, other related items, and non-personal services necessary to perform the duties of the Community Relations Specialist as defined in this Performance Work Statement. The Government shall provide a list of furnished property to support this effort. The contractor shall perform to the standards in this performance work statement.

1.2 Background/Scope: CJTF-HOA has the inherent responsibility of representing the United

States in good faith. A key part of CJTF-HOAs strategy for fostering positive foreign partner relationships include engagements with Djiboutian government entities from the President, to the Secretary of Defense, diplomatic personnel, and senior ranking military personnel. Five different languages are commonly spoken in the country of Djibouti. Host nation customs and courtesies shall be honored and respected by persons of foreign origin. Additionally, in support of a strong strategic standing, above or in line with our geopolitical neighbors, it is important that the United States works with the host nation for advancing national interests.

This requirement is intended to continue the advancement of these goals and provide CJTF- HOA with subject matter experts who can provide invaluable cultural insights that ultimately support strategic and diplomatic affairs.

2.0 Objectives and Tasks: The CRS shall provide subject matter expertise on local customs, politics, and language translations to ambassadors of the United States. The CRS shall be responsible for analyzing and interpreting local customs, politics, and trends of affairs relevant to CJTF-HOA. Offer insight into local culture, politics, policies, and advise on strategies to engage key leaders in the local community. Provide guidance and assistance in the relationships CJTF- HOA has with the local community, Djiboutian government and armed forces. Gender diversity among the CRSs is required, at a minimum one male and one female, in order to observe appropriate cultural sensitivities in Djiboutian-CJTF HOA engagements, as necessary.

In coordination with Technical Point of Contacts (TPOCs) from the CJTF-HOA Public Affairs Office, Staff Judge Advocate, Office of Religious Affairs, and various other departments within the CJTF-HOA command, CRSs shall provide the following services: cultural relations, language translations, and analysis and reports on local and international media for impacts on host nation relations.

2.1 In coordination with CJTF-HOA Staff Judge Advocate, Public Affairs Office (PAO) and

Office of Religious Affairs, provide translation services and cultural advice regarding Djiboutian civil and military leaders to further the interests of CJTF-HOA and increase the working and social relationships between CJTF-HOA command staff (i.e. the Commanding General of CJTF-HOA, the Deputy Commander, Command Directors, etc.,) and Djiboutian leaders.

2.2 Assist CJTF-HOA leadership and staff in developing strong working relationships with

Djiboutian government, military and community leaders.

2.3 Assist the CJTF-HOA Public Affairs Officer (PAO) in developing and maintaining strong working relationships with international and Djiboutian newspaper, TV, and radio outlets, to include La Nation, RTD, Djibouti newswire, Al Qarn, BBC, and VOA Somali services.

2.4 In coordination with the TPOC and Public Affairs Office, monitor and analyze local and international media for impact on host nation relations by providing daily reviews of local and international press, internet media outlets, and broadcast agencies to CJTF-HOA leadership and staff via the PAO.

2.5 Advise and assist the PAO in drafting local media press releases.

2.6 Possess a working knowledge of U.S. Embassy, U.S. Army, and U.S. joint commands, including departments and their equivalent counterparts in Djiboutian government and civil agencies.

2.7 Provide advice and guidance via reports and briefings on Djiboutian culture and customs to

CJTF-HOA leadership and staff at the Commanding General’s behest and as deemed necessary by the TPOC and CJTF-HOA Public Affairs Office.

2.8 Provide interpretations and analysis of local and regional community and government actions to include (but not limited to) press releases from Djiboutian government and military, changes to existing or implementation of new policies, and changes to policy related to local businesses or community leadership to CJTF-HOA leadership and staff.

2.9 Provide suggestions and assistance to CJTF-HOA leadership and staff, in coordination with the CJTF-HOA Office of Religious Affairs for planning and implementing community and key leader high-impact outreach programs and projects. Compile and submit to the PAO a weekly list of community relations programs, projects, and other events undertaken by CJTF-

HOA.

2.10 Analyze and assist CJTF-HOA leadership and staff in addressing local concerns regarding the installation.

2.11 Translate unclassified legal and administrative documents for the CJTF-HOA Staff Judge Advocate and assist the CJTF-HOA Staff Judge Advocate in communicating with the local community to settle foreign claims.

2.12 Assist the CJTF-HOA Staff Judge Advocate with disseminating and collecting foreign claims forms.

2.13 Assist the CJTF-HOA Staff Judge Advocate in foreign claims investigations by providing translation services for the adjudication of the claims.

2.14 Advise CJTF-HOA leadership and staff via reports and briefings on proper local protocol when interacting with Djiboutian government and private organizations.

2.15 Provide interpretation services for interactions between the CJTF-HOA Staff Judge Advocate (or other CJTF-HOA department as needed) and Djiboutian government and private organizations.

2.16 In the event that the CRSs do not reside on CLDJ, CRSs must hold and maintain a

Djiboutian driver’s license (or equivalent) that allows them to drive in Djibouti. In addition, a Djiboutian driver’s license is necessary for regular travel to areas of strategic influence in Djibouti (i.e. the U.S. Embassy, Djiboutian military installations, Djiboutian governmental buildings, etc.).

3.0 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months. The Period of Performance reads as follows:

Base year: September 28, 2023 to September 27, 2024

4.0 General Information:

4.1 Hours of Operation:

Each CRS’ normal working hours shall be:

Monday thru Friday from 0800-1700, to include a 60 minute break Saturday from 0900-1300 A total of 44 hours per week

The CRSs daily performance schedule may vary depending on incidents that may arise outside the normal schedule. Due to the important nature of the CRS positions, an additional five (5) hours per week will be worked at the Commanding General’s discretion if an emergent situation arises. The contractor should expect about five (5) percent of the work to fall outside of normal duty hours.

The CRSs must be able to respond within three (3) hours in emergent situations outside of normal duty hours. Time to and from the place of performance shall not count as hours of performance. Time utilized for lunch shall not count as hours of performance. The contractor shall coordinate planned absences of its CRS personnel with the TPOC at least 72 hours in advance, and shall promptly notify the TPOC in the event of unforeseen absences.

4.2 Recognized Holidays: Performance of work is not required on the following official Djiboutian and United States federal holidays:

U.S. Federal Holidays:

a) New Year’s Day

b) Martin Luther King Day

c) Presidents Day Observed

d) Memorial Day

e) Juneteenth Day Observed

f) Independence Day

g) Labor day

h) Columbus Day

i) Veteran’s Day

j) Thanksgiving Day

k) Christmas Day Observed

Djiboutian Public Holidays:

a) New Year’s Day (January 1)

b) Maulid an-Nabi (Birth of the Prophet)

c) Isra and Mi’raj

d) Labour Day

e) Independence Day

f) Eid al-Fitr (End of Ramadan – Three [3] days)

g) Eid al-Adha ( Feast of the Sacrifice – Three [3] days)

h) Muharram

i) Arafat

j) Dec El-am-Hejir (Islamic New Year)

4.3 Places of Performance: The work to be performed under this contract will be performed at

(but not limited to) Camp Lemonnier, Djibouti, Djibouti City, Djibouti, and, at other locations within the country of Djibouti subject to the Commanding General’s required level of support.

4.4 Replacement Personnel: The Contractor shall notify the COR at least 30 days in advance to prevent an interruption in services. Replacement personnel shall possess equivalent or higher qualifications than outgoing personnel.

4.5 Performance and conduct: Contractor personnel shall comport themselves competently, reasonably, and respectfully at all times during performance. Unreasonable or uncooperative behavior will be reported to the Contracting Officer and may be reflected in contractor performance assessment reports. In the event that personnel fail to adequately perform, the Government reserves the right to have the positions filled with new personnel under the terms and conditions of this contract at no cost to the Government.

5.0 Security Requirements: The contractor will be required to have a background check/security vetting under this contract, which can include iris scanning, finger printing and presentation of other personal information. The Government has the right to require additional background/security checks if deemed necessary by the Government. If it is determined at any time during the performance of the contract that the contractor is a risk to U.S. Government personnel or property, this determination shall be grounds for immediate termination of the contract. The Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all non-public Government data to ensure the confidentiality, integrity, and availability of government data. The Contractor and all Contractor personnel with access to or responsibility for nonpublic Government data under this contract shall comply with:

DoD Instruction (DoDI) 8500.1, Cybersecurity The Privacy Act (5 U.S.C. 552a) DoD 5400.11-R, and DoD Directive 5400.11, DoD Privacy Program DoD 5200.2-R, Personnel Security Program

5.1 The Contractor is responsible for all aspects for security for its personnel and materials. This includes but not limited to transportation to/from the worksite and worksite operations. At no point and time shall the Contractor take photos, use social media for personal purposes, or record any aspects of the work site and/or area around the site.

5.2 All non-United States citizens who require access to or in proximity to US, Host Nation and/or Partner Nation member-controlled facilities must be screened and vetted. Screening methods include, but are not limited to, the collection of biometric data (picture, fingerprint, iris scan, DNA, etc.) and interviews. Employees that refuse to provide any requested information or collection samples will not be eligible to work on the resulting contract.

Throughout the life of this contract, the Contractor shall remove any employee(s) from the performance of this contract if any unsatisfactory results are attained, as requested by the Contracting Officer.

5.3 The awarded Contractor shall provide a list of personnel employed on the contract to the

Contracting Officer within one (1) calendar day of contract award. The following information shall be provided prior to screening arrangements. If any employee changes occur, the Contractor shall notify the Contracting Officer immediately to include the employee information below to proceed with screening process.

Full name:

Date of Birth:

Origin of Birth:

Nationality/Citizenship:

Address:

Cell Phone Number:

Email Address:

Tribe:

Father’s full name:

Government identification card number and expiration (to include photocopy):

Passport number and expiration (to include photocopy):

5.4 Government Furnished Equipment: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use, as described in Paragraph 10.0. At the close of each work period, government facilities, equipment, and materials shall be secured. In the event of equipment becoming non-mission capable, the contractor shall notify the Government’s equipment custodian order to furnish any necessary replacements.

5.5 Foreign Vendor Vetting: The US Africa Command (USAFRICOM) Foreign Vendor Vetting

(FVV) Program aims to ensure funds, goods, and services are not provided, directly or indirectly, under contract, grant or cooperative agreement, to a person or entity, actively opposing U.S. or coalition forces. US Army Africa (USARAF) hosts the site for use by USAFRICOM, Air Forces Africa (AFAF), Naval Forces Africa (NAVAF), Marine Forces Africa (MARFORAF), Special Operations Command Africa (SOCAF), and Combined Joint Forces- Horn of Africa (CJTF-HOA). Foreign vendors will be required to submit vetting information to the Government. All responding firms and contemplated subcontractors must be registered online at the Joint Contingency Contracting System (JCCS) website in order to be eligible for award, and complete the AFRICOM questionnaire.

The Joint Contingency Contracting System registration website can be found at:

https://www.jccs.gov/jccsng/Registration/Vendor

5.6 Identification of Contractor Employees: Contractor employees must be clearly identifiable while on Government property by wearing appropriate badges. Contractor personnel must identify themselves as contractors during meetings, telephone conversations, in electronic messages, or correspondence related to this order. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

6.0 Travel: Work shall be predominately performed on CLDJ and surrounding cities in Djibouti.

At the Commanding General’s discretion, local travel in and around the Ali Sabieh, Dikhil, Dorra, and Rahayta regions will be required. The TPOC (Command Element, CJTF-HOA) shall communicate any travel requirements outside of Djibouti City to the contractor within 30 days of the intended travel period.

7.0 Organizational Conflict of Interest: The duties and responsibilities of this position require the contractor and CRSs to avoid involvement in any real or apparent conflicts of interest. The CRS will have a continuing duty to disclose any real or apparent conflict of interest. This may include existing business or financial ventures; personal or professional connections to the Djiboutian government, or local organizations; or past employment. The Contractor shall ensure that it is familiar with Organizational Conflict of Interests (OCI) as defined in FAR Subpart 95.

The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

8.0 Facilities Supplies and Services: The Government will provide to the CRS office supplies, access to computer equipment, cell phone and reproduction facilities, should it be necessary.

This equipment will be available for official use only and may require additional screening as determined necessary by N6, CJ-6, CJ-2X, NCTAMS, or the Badge Offices. The Government will furnish DOD approved computer software that may be necessary to accomplish tasks at the Government site. The contractor will not have access to the NEX or MWR. Access to the Dining Facilities are at the discretion of the installation Commanding Officer and if approved, the contractor personnel must purchase a meal ticket. In situations where commercial meals and lodging are not available, the Government will provide housing and meals when the mission requires contractors to provide services in locations other than CLDJ. The Government shall provide the contractor basic needs (i.e. food, shelter, and hygiene services) in situations prohibiting them from leaving their place of work. Additionally, contractor shall not operate any vehicles leased or owned by the U.S. Government.

9.0 Performance Requirements Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard Performance Threshold

(This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

PRS # 1.

The contractor shall provide all services under 2.0 Objectives and Tasks.

The contractor met the required objectives and tasks under 2.0.

No more than one customer complaint per monthly performance report.

Validated Customer Complaint received by COR.

PRS # 2

Contractor shall adhere to the established hours of operation under 4.1 Hours of Operation

The contractor met the required objectives and tasks under 4.1.

No more than one customer complaint per monthly performance report.

Validated Customer Complaint received by COR.

10.0 Deliverables Schedule:

Deliverable Frequency # of Copies Medium/For mat Submit To

Weekly Report; PWS 2.7 Weekly

One (1) Digital TPOC – Command

Element

Weekly Report; PWS 2.14 Weekly

One (1) Digital

Element CRS support; PWS 4.1; Hours of Operation

Weekly

One (1)

Employee Time sheet / digital

Contractor Vetting Information; PWS 5.3

Once; 1 Day

ARO

N/A Paper/Digital TPOC – Command Element

Contractor Education Transcripts

Once; 1 Day

ARO

N/A Paper/Digital TPOC – Command